Bay Colony Associates, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11384626, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Brenda Holland

We’re very sorry you were disappointed with [redacted] pads. As a Company, we're dedicated to making products that improve the well-being of our consumers who use them, and the safe and effective use and benefit of our products is our priority.  Please be assured all [redacted] products are...

extensively evaluated to ensure they will perform as intended, so it’s important that we understand what happened. The information you provide is valuable to our ongoing efforts to maintain our high standards, and we appreciate your bringing this incident to our attention. You can be sure it has been reported to the appropriate people within our company. Nothing is more important than our consumer's health and welfare, so a great deal of work has gone into the development and testing of our products to make sure they’re safe to use. We also know how uncomfortable any kind of reaction can be, regardless of the underlying cause. Although we have a careful and thorough approach where the safety of our products and their ingredients is concerned, we can never rule out the rare possibility of someone having a personal sensitivity to an ingredient or formulation. If symptoms worsen or persist, you may want to consult with your health care professional.  We ask that you save any remaining unused product and packaging for 2 to 3 weeks in case we need more information. In addition, we’d love to work directly with you to resolve this to our mutual satisfaction. To that end, please check your e-mail for a message about your experience with [redacted]. Again, we’re sorry you had this experience and regret any inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

We’re sorry to hear of your experience
and regret your disappointment with the resolution we offered.  While we are sympathetic to the hair issues you
reported, without the
additional information we requested, we’re unable to consider compensation beyond the refund that was sent in April 2015.
Please know we understand it must have been upsetting
to receive a Pampers coupon recently and want to assure you that it does not appear to be related to your report to Vidal Sassoon.   We would be happy to
look into this for you if provide a copy of the mailing you received.
We also want to assure
you that our hair coloring products
are evaluated to make
sure they’re safe when used as directed and we have not discontinued Vidal Sassoon Pro Series London
Luxe Deep Velvet Violet 3VR. If you have further questions, please let us know. You can reach us by calling [redacted].

We’re very sorry you were disappointed with Swiffer and Tide. Our products and packages go through many quality checks, and we try our very best to make sure that each product reaches you in perfect condition. I regret that wasn't the case for you. I appreciate your letting us know this happened,...

and I shared your reports with our Quality Assurance (QA) Teams.  We’d love to work directly with you to resolve this to our mutual satisfaction. We tried unsuccessfully to reach you by phone, so please check your voicemail for a message regarding your experiences with Swiffer and Tide.  Again, we’re sorry you had this experience and regret any inconvenience this has caused you. Please know we value your loyalty and always welcome your feedback about our brands. Going forward, please feel free to call the toll-free number listed on any Swiffer or Tide package if you have comments or questions. You can speak live to a product representative between 9am and 6pm EST, Monday through Friday. In addition, our websites were checked, and both are functioning correctly to accept incoming messages via their ‘Contact Us’ pages. Thanks again for reaching out.

Thanks for letting us know about your recent experience with Pampers
Swaddlers.  Our
goal is to produce high quality products that consistently delight our
consumers and we’re sorry you received diapers in this condition. Your satisfaction is very important to
us and we hope you’ll...

accept our sincere apology for
your disappointment with the service you received when you contacted us for
assistance.
Please know we appreciate the time you took to bring this to our
attention and the photos you sent by email to help us gain a better understanding. The information you provided is helpful to our
ongoing efforts to maintain our high standards and you can be sure that it has been shared with our Quality Assurance
Team.
We certainly want to help; however, we’re unable to send coupons by email.  After you called, we sent coupons by postal
mail on October 16. As a gesture of goodwill, we’re also sending a Citibank pre-paid debit card to refund your purchase. Please allow 2-3 weeks for delivery.
If we can be of additional
assistance with this matter, please let us know.  We value your loyalty to Pampers and welcome
the opportunity to address
your concerns. Thanks for choosing Pampers for your little ones.