Bay Colony Associates, LLC

Thanks for contacting us about Clairol Platinum RewardsWe are sorry to hear of the problem you experienced with your recent submission for our offer and appreciate your efforts to bring this to our attention Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company After we received your message, we reached out to our promotions team and asked them to look into this for you We confirmed you qualify for the offer and we’re sending a coupon to the address you provided in your message to us Please allow 2-weeks for delivery via postal mail We value your loyalty to Clairol and hope you’ll accept our sincere apology for any inconvenience this may have caused you If you have additional questions, please let us know We appreciate your interest in our products and promotions and welcome the opportunity to address your concerns

We are sorry to hear of your experience with Old Spice Denali antiperspirant/deodorant and appreciate your letting us knowBe assured your comments have been shared with our Health & Safety Team Please know we thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing monitoring program for quality and safetyAs such, we take your report very seriouslyWe ask that you save any remaining unused product for to weeks in the event we need to retrieve it Since your satisfaction means a great deal to us, we’ve requested a Citibank prepaid debit card in the amount of $to refund your purchase Please allow 2-weeks for delivery in your postal mail If you need to reach us in the future, it may be helpful to know you can send a message using the Contact Us link on oldspice.com or you can give us a call at the toll free number printed on the product label Again, we are sorry to hear of your experience If we can be of additional assistance with this matter, please let us know We appreciate your interest in P&G products and welcome the opportunity to address your concerns

As a company we’re dedicated to manufacturing high quality products and we have many checks in place to ensure our products reach you in the best possible conditionWe’re sorry to hear of the problem you reported with your Tide and Gain detergent bottles and we regret your disappointment with our response We hope you will return the bottles so that we can investigate the issue you reportedPlease know that if you return the bottles as requested, replacement product and mailing costs will be reimbursed if the product is found to fall short of our quality standards However, without the return of the product, we are unable to proceed with your case If you have any additional questions, please call [redacted]

Thank you for choosing [redacted] products to help you care for your laundry We're sorry you received [redacted] Original Fabric Softener in this condition and regret your disappointment with the service you received when you contacted us for assistance Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company The coupon that you received is the highest value coupon we have available to send to consumers for [redacted] fabric softener Since your bottle cost more than the value of the coupon, we're sending an additional coupon to ensure you are reimbursed for your purchase Please look for it to arrive within the next 2-weeks We hope you’ll accept the coupon along with our sincere apology for any inconvenience you may have experienced If you need to contact us a [redacted] about this, please call [redacted] We value your loyalty to [redacted] and appreciate the opportunity to address your concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [They just make excuses for the quality of the productI bought a bag of their diaper had insect inside] Regards, [redacted] ***

We’re very sorry you were disappointed with your recent experience involving coupon redemption at [redacted] We appreciate your letting us know this happened, and we shared your report with the appropriate people within our company We’d love to work directly with you to resolve this to our mutual satisfactionTo that end, please check your e-mail for a message about the coupons Again, we’re sorry you had this experience and regret any inconvenience this has caused youPlease know we value your loyalty to P&G products, and we always welcome your feedback about our brand(s) Thanks again for reaching out and allowing us to address your concerns

Thanks for contacting us about the Venus Swirl 2X Money Back Guarantee Offer We're sorry to hear of the problem you experienced with your submission We appreciate your efforts to bring this to our attention, as well as the information you shared by phone and email to help us gain a better understanding Based on the documents you sent via email, it appears the mailing address you received by phone was not the correct address for the Venus Swirl Offer We hope you’ll accept our sincere apology for any inconvenience this may have caused you, along with our assurance that your report has been shared with the appropriate people in our company We’re happy to say we’ve verified your submission qualifies for the offer and requested a prepaid debit card to make sure you receive a 2X refund on your Venus Swirl razor Please look for the card to arrive via postal mail within the next 2-weeks As a gesture of goodwill, we’re also sending coupons which we hope you’ll enjoy using on a future shopping trip If we can be of additional assistance, please call 1-877-259- We appreciate your interest in Venus and welcome the opportunity to address your concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If this does not come to pass in weeks, I will contact youagain I appreciate the time and effort Regards, [redacted]

We appreciate your interest in The Art of Shaving products and we’re very sorry to learn of the problem you experienced with your order Since you hoped your gift would arrive in time for the anniversary of your husband’s graduation, we certainly understand your frustrationPlease know we regret your disappointment with the service you received when you called for assistance Your feedback is important to our ongoing efforts to maintain our high standards, and you can be sure that your comments have been shared with the appropriate people within our company.Since you didn’t receive the order you placed November 30th, we cancelled it so you would not be charged We appreciate your willingness to place a new order and hope you’ve received it by now We also hope you’ll accept our sincere apology for any inconvenience this has caused you As a gesture of goodwill, and we’ve sent a $gift card.If we can be of additional assistance with this matter, please let us know You can reach us by calling [redacted] We value your loyalty to The Art of Shaving and welcome the opportunity to address your concernsThank you for getting in touch

We’re very sorry you were disappointed with the Nioxin System Starter KitAs a Company, we're dedicated to making products that help improve the lives of our consumers who use them, and the effective use and benefit of our products is our priorityBe assured all P&G products are extensively tested for quality, effectiveness, and safety, so it’s important that we understand what happenedThe information you provide is valuable to our ongoing efforts to maintain our high standards of quality and service, and we appreciate your bringing this incident to our attentionYou can be sure it has been reported to the appropriate people within our companyPlease note: the sale of Nioxin to Coty, Incwas official as of October 1, However, we’d love to work directly with you to resolve this incident to our mutual satisfactionTo that end, please check your e-mail for a message about your Nioxin purchase Again, we’re sorry you had this experience and regret any inconvenience this has caused youWe value your loyalty to P&G products and welcome the opportunity to address your concerns

We’re sorry to hear of your experience while using [redacted] and hope you’re feeling betterWe appreciate the time you’ve taken to bring this to our attention and want to assure you the information you provided has been reported to the appropriate people within our company Please know the health and well-being of those who use our products is very important to us All of our products are thoroughly evaluated to be safe when used as directedAdditionally, we maintain an ongoing safety monitoring program to ensure the highest standards of safety and quality We are always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can When you called August to let us know of your experience, we shared the details you provided with our Health and Safety Team and requested a [redacted] prepaid debit card to refund your purchase If you haven’t received the card yet, you should receive it within the next 2-weeks On August a letter was sent by postal mail to follow up on your request for compensation for your medical expensesPlease complete the questionnaire enclosed with this letter and return it to us in the postage-paid mailing envelope providedIn order for our Health and Safety team to consider reimbursement of out of pocket medical expenses, please include any other requested materials when you return the completed questionnaireWe ask that you allow weeks for review of a request for reimbursement of out of pocket medical expenses once we receive the requested information Again, we regret you had this experience and thank you for letting us know If you have additional questions, you can reach us by calling [redacted] We appreciate your interest in [redacted] products and welcome the opportunity to address your concerns

Thanks for contacting the Revdex.com (Revdex.com) and P&G/Pampers about Size SwaddlersWe’re so sorry about your experience while using our diapers and redeeming coupons, and we appreciate knowing what happenedAs a Company, we're dedicated to making products that improve the lives of our consumers who use them and providing excellent service to all who get in touch with us Please be assured all Pampers products are extensively assessed for quality, safety, and performance, so it’s important that we understand what happenedThe information you provided is valuable to our ongoing efforts to maintain our high standards, and we appreciate your bringing the incident to our attention and contacting Pampers directly for assistanceYou can be sure all your comments were reported to the appropriate people within our company Again, we’re sorry you were unhappy, and we regret any inconvenience this has causedWe value your loyalty to P&G products and welcome the opportunity to address your concerns

Thanks for getting back in touch again with the Revdex.com (Revdex.com) and Pampers about Size SwaddlersI regret your continued disappointment Although it’s up to the consumer, mailing with tracking is the only way the U S Postal Service can trace a piece of mail to confirm deliveryI checked again, and as of 12/12/17, we have not received the Pampers coupons from youWe’re unable to move forward without receipt of the unused Pampers coupons Thanks for reaching out again

We’re very sorry you were disappointed with your Oral-B power toothbrush and with our directive for servicing your deviceAs a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and benefit of our products is our priorityPlease be assured all Oral-B products are extensively tested for quality and safety, so it’s important that we understand what happenedThe information you provide is valuable to our ongoing efforts to maintain our high standards of quality and service, and we appreciate your bringing this incident to our attentionYou can be sure it has been reported to the appropriate people within our companyWe’d love to work directly with you to resolve this to our mutual satisfactionTo that end, please check your e-mail for a message about your Oral-B power toothbrush Again, we’re sorry you had this experience and regret any inconvenience this has caused youWe value your loyalty to Oral-B and P&G products and welcome the opportunity to address your concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The questionnaire Procter and Gamble sent me, does not apply in my case, because it is not the product's inefficiency, as the questionnaire applies, it's DECEPTIVE labeling, advertised as a MOISTURIZER, and used it as such, even after the irritation, because I never dreamed P&G would falsely label its product I'm not seeking reimbursement for medical expenses, but for the agony I went through Regards, [redacted]

Thank you for your purchase of Align Probiotic supplement We’re sorry you felt Align wasn’t working for you and we regret the frustration you experienced with your submission to our Money Back Guarantee Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company After we received your message, we checked with the Align Money Back Guarantee Promotions Team for information about your submission They confirmed a [redacted] prepaid debit card was mailed to your address on March 3, 2015; however, we’re unable to determine why you didn’t receive the cardWe want to make sure you receive your refund, so a new card was sent on May If you haven’t received it by now, you can expect it to arrive within the next weeks We hope you will accept it along with our sincere apology for any inconvenience this may have caused you Please keep in mind that, as we discussed, the funds on the card mailed March were cancelled since a new card was sent to replace it If you have any additional questions, you can reach us by calling ###-###-#### and leaving a message We appreciate your interest in P&G products and welcome the opportunity to be of assistance to you

Thanks for getting back in touch again with the Revdex.com (Revdex.com) about your experience involving Downy I regret any confusion or misunderstanding with our direct email communications and our responses to the Revdex.comBased on the information on the original contact by phone from you to Downy on 02/15/18, we understood your Downy product was no longer available to send to usBecause of that, we couldn’t offer to start a claim since receipt of our product that was used on your garments is a required component of our claim process In addition, since stains from Downy are removable, we offered tips to remove the stainsWe also shared information regarding any noticeable change in the consistency or characteristics of a productWhen you replied advising the Downy product is available, we were able to inform you that materials – including our claim paperwork -- are being sent to you by postal mail to retrieve our product and your shirtsIn that correspondence we recommended adding trackable shipping and to include the receipt so we could reimburse for that added cost, regardless of the decision on your claimFinally, we advised once all the required items are received in our office, we’ll conduct a fair evaluation in an effort to resolve the issueOnce completed, results of our evaluation will be shared with you via postal mail If they haven’t already, please look for the materials mentioned above to arrive in your postal mail in the next several business daysWe’ll then be on the lookout for your submitted claimPlease know it may take up to eight (8) weeks from the date your claim arrives in our office for the evaluation to be completedWithout receipt of our Downy product and your (three) shirts, we cannot move forward with your caseThanks again for contacting us

We’re very sorry you were disappointed with a Braun ThermometerIn addition, we regret any confusionWe license the Braun brand name to Kaz, Incfor thermometers and accessoriesThey manufacture the thermometers and are responsible for providing information and assistanceYou can reach Kaz, Inc– a Helen of Troy company -- as follows: Phone: 1-800- [redacted] (8:00am - 7:00pm EST)Email: [redacted] Postal Mail: Kaz Incorporated [redacted] *** Product returns:Helen of Troy Returns Dept [redacted] ** *** Thanks again for getting in touch

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and I am giving up with this business because they aren't any help nor are they going to help and they just keep on giving me the run around about everything so the company has whay it wants another lost consumer but I will be replaced within the hpur Regards, [redacted] ***

Thanks for contacting the Revdex.com (Revdex.com) and P&G/Pampers about Size Newborn SwaddlersWe’re so sorry about your experience, and we appreciate hearing from youAs a Company, we're dedicated to making products that improve the lives of our consumers who use them and providing excellent service to all who get in touch with usPlease be assured all Pampers products are extensively assessed for quality, safety, and performance, so it’s important that we understand what happenedThe information you provided is valuable to our ongoing efforts to maintain our high standards, and we appreciate your bringing the incident to our attention and contacting Pampers directly for assistanceYou can be sure all your comments were reported to the appropriate people within our companyPlease see your email for another message about PampersAgain, we’re sorry you were unhappy, and we regret any inconvenience this has causedWe value your loyalty to P&G products and welcome the opportunity to address your concerns