Bay Colony Associates, LLC

Items were purchased on 12/9/2015 and 1/8/2016 the razors very broken th paper towels were all torn up the bottle of cleaning solution were not sealed properly the scope bottle was broken and leaking, the swiffer wet jet had a broken spray nozzle and the spray button on the handle didn't work half...

of the time, the prilosec was missing half of it contents and only had 24 pills not 42 the bounce dryer sheets smelled life gas, the frebreeze spray nozzle didn't work on either can the dawn dish soap was watered down, the swiffer sweeper vac was missing the parts to the vacuum and it didn't charge nor did it work at all and had a crack in it, and the swiffer wet jet mop refills were torn up a didn't work properly and smelled like mold and there was black mold growing in the box.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We’re very sorry you were disappointed with a Gillette Fusion product and with the service and wait time you experienced when contacting us. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and benefit of our products is...

our priority. We also strive to offer an excellent service experience. Please be assured all Gillette products are extensively evaluated for quality and safety, so it’s important that we understand what happened. The information you provide is valuable to our ongoing efforts to maintain our high standards of quality and service, and we appreciate your bringing this incident to our attention. You can be sure it has been reported to the appropriate people within our company. We’d love to work directly with you to resolve this to our mutual satisfaction. To that end, please check your e-mail for a message from Cate.   Again, we’re sorry you had this experience and regret any inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Thanks for contacting P&G and the Revdex.com (Revdex.com) about Fixodent. We’re so sorry about your experience and appreciate knowing what happened. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the safe and effective use and...

benefit of our products is our priority. In addition, we work hard to provide excellent care to all of our consumers.   Please be assured all Fixodent products are extensively tested for quality, safety, and performance, so it’s important that we understand what happened. The information you provide is valuable to our ongoing efforts to maintain our high standards of quality and service, and we appreciate your bringing the incidents to our attention. You can be sure it has been reported to the appropriate people within our company.   We’d love to work directly with you to resolve this to our mutual satisfaction. To that end, please check your e-mail for a message about Fixodent.   Again, we’re sorry you had this experience and regret any inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

As a company we’re dedicated to manufacturing high quality products and we have many checks in place to ensure our products reach you in the best
possible condition. We’re sorry to hear of the problem you reported with your Tide and Gain detergent
bottles and we regret your disappointment with our response. 
 
We hope you will return the bottles so that we can
investigate the issue
you reported. Please
know that if you return the bottles as
requested, replacement product and mailing costs will be reimbursed if the product is found to fall
short of our quality standards.  However, without the return of the product, we are
unable to proceed with your case.
 
If you have any additional questions, please call [redacted]

We’re very sorry to hear of the experience you reported while
using a Febreze Car
Vent Clip in your
vehicle.  We hope you will accept our sincere apology for your disappointment with
the service you
received when you contacted us regarding this matter.  Your feedback is...

important
to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the
appropriate people in our company.
We'd also like to assure
you that all Febreze products have been evaluated to be safe when used as
directed and we have many checks in place to ensure their quality.  It’s
important for us to be aware of any concerns consumers have about our products, so we appreciate
your efforts to bring this to our attention.  Please know we understand
your disappointment in learning we require the return of the product in order to evaluate a damage
claim.  We hope you will understand that an examination of the Febreze Car Vent Clip
that was installed in your vehicle at the time of the incident is essential to
our evaluation of a claim, as it is the only means we have of determining the
cause of the problem you reported. 
Your satisfaction means a great deal to us, so we’ve followed up
separately regarding
your request for compensation.  Please allow 2-3 weeks for our
letter to arrive.  If you have additional
questions, please let us know. You can reach us by calling ###-###-####.  We value your loyalty to P&G products and appreciate the opportunity
to address your concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company informed there was an error in the processing of my rebate, so they missed $10 of payment. I'll receive another prepaid card with $10. Not ideal, because it's one more card and it will take 3 weeks to arrive. However they sent a few coupons for the inconvenience.I hope I receive the card.
Regards,
[redacted]

We’re very sorry you were disappointed and frustrated when trying to unsubscribe from P&G e-mail offers. As a Company, we're dedicated to making products and providing services that improve the lives of our consumers. It’s important that we understand what happened, and the information you...

provide is valuable to our ongoing efforts to maintain our high standards of quality and service. We appreciate your bringing this incident to our attention. You can be sure it has been reported to the appropriate people within our company.
After researching, we learned your e-mail address was successfully removed/opted out effective yesterday, November 9, 2016. Again, we’re sorry you had this experience and regret any inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

We’re very sorry you continue to be disappointed with an Oral-B power toothbrush promotional rebate offer, as well as the service you received when contacting us. We shared your additional feedback with the appropriate people within our company. Please check your e-mail for another message about your Oral-B rebate experience. Again, we’re sorry you had this experience and regret any inconvenience this has caused you. Please know we value your loyalty to Oral-B, and we always welcome your feedback about our brand(s). Thanks again for reaching out and allowing us to address your concerns.

Thanks for providing a photo of your Pantene
conditioner bottles.  Please know we’re
sorry you’re disappointed with your recent purchase.  We understand your concern and want to assure you we follow strict
quality and industry standards in production of all our products. 
We appreciate your efforts to help us see your bottles
and the production codes that you provided by phone.  The codes have been shared with our Quality Assurance
Team, which will enable them to complete a review of the appropriate quality
records associated with the product. Your satisfaction means a great deal to
us, and we would like to quickly resolve any potential issues with our products.
If you have additional questions, we encourage us to
give us a call at [redacted].  We
value your loyalty and appreciate the time you’ve taken to bring this to our
attention.

Thanks for getting in touch via the Revdex.com (Revdex.com.) We’re sorry if you received unsolicited mail and/or promotional material from Tide and/or P&G. We’re glad you let us know what happened, and we appreciated the opportunity to speak with you by phone. We shared your report with the...

appropriate people within our company.  We researched and did not find your address, your name, nor your mother’s name in our database. However, we made a notation in our system to opt out your address, your name, and your mother’s name. But please note: it can take 10 business days to fully process your request, and we’re unable to stop any mail that is already in process. Also, opting out your address, your name, and your mother’s name only applies to P&G. If you registered with any other companies or programs that are not owned by or maintained by P&G, you would have to contact those companies and programs separately to opt out of them. Again, I’m sorry you had this experience and regret any inconvenience. If, after 30 days from today, you continue to receive unwanted/unsolicited mail or promotional items from P&G or any of our brands/programs, please get in touch directly with us by visiting the ‘Contact’ page on our corporate website, www.pg.com Be sure to include your complete name and mailing address, the return address of the mail you received, the involved P&G brand or program, and reference number [redacted]. You can also reach us by calling the toll-free phone number printed on any North American P&G product package. We’re available between 9am and 6pm EST, Monday through Friday. Be sure to mention reference number [redacted].   Please know we always welcome feedback about our brand(s) and program(s). Thanks again for reaching out and allowing us to address your concerns.

We’re very sorry you were disappointed with your recent experience involving an Oral-B power toothbrush and its promotional offer. We appreciate your letting us know this happened, and we shared your report with the appropriate people within our company.  We’d love to work directly with you to...

resolve this to our mutual satisfaction. To that end, please check your e-mail for a message about the Oral-B product registration and promotional offer.  Again, we’re sorry you had this experience and regret any inconvenience this has caused you. Please know we value your loyalty to Oral-B, and we always welcome your feedback about our brand(s).  Thanks again for reaching out and allowing us to address your concerns.

Thank you for reaching out again via the Revdex.com (Revdex.com) regarding Tide and Downy.  We regret your disappointment with our brands. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the safe and effective use and benefit of...

our products is our priority. In addition, we work hard to provide excellent care to all of our consumers. Please be assured all Tide and Downy products are extensively assessed for quality, safety, and performance, so it’s important that we understand what you reported. We appreciated the opportunity to engage with you through our Consumer Relations channels in November 2015. Communication directly with you helped us to gain a better understanding of your experience while using our products and to address your concerns directly. We requested scanned copies of verifiable purchase receipt(s) for the Tide and Downy products you bought, but we didn’t receive verifiable receipt(s). We’d love to work directly with you to resolve this to our mutual satisfaction. Please re-submit verifiable purchase receipt(s) from 2015 for the Tide and Downy products you bought then. Tide and Downy are dedicated to providing safe, high quality products, and we take reports of this nature very seriously. As always, we encourage you to contact us directly so we can capture all concerns and be of assistance.   Again, we’re sorry you were disappointed and regret any inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed ap?pear below.The response itself is not about my complaint whatsoever-just standard "thanks for letting us know" without any real solution to my problem. As per usual, the representative of the company doesn't take any responsibility and tries to make someone else deal with my complaint, promising me that they are going to contact me via email -big surprise! No one did. One big disappointment.
Regards,
[redacted]

We’re very sorry you were disappointed with Tide Pods. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and benefit of our products is our priority. Please be assured all Tide products are extensively evaluated to ensure...

they will not cause damage when used as directed, so it’s important that we understand what happened. The information you provide is valuable to our ongoing efforts to maintain our high standards, and we appreciate your bringing this incident to our attention. You can be sure it has been reported to the appropriate people within our company. We’d love to work directly with you to resolve this to our mutual satisfaction. To that end, please check your e-mail for a message about your claim.   Again, we’re sorry you had this experience and regret the inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Thank you for taking time to bring this report to our attention.  We’re very sorry to learn of this consumer’s experience and understand why this would be upsetting to her.   It is important to know that although P&G distributes Clearblue in North America, we don’t make this...

product. Clearblue is manufactured by SPD in Geneva, Switzerland.  As the product manufacturer, SPD is responsible for assisting consumers with Clearblue.  Since this consumer indicated she’d already called Clearblue, we contacted SPD to let them know of her disappointment and her request for a replacement kit.   We’re happy to report that when we spoke with this consumer, she informed us someone from Clearblue had gotten back in touch with her and offered to send a replacement kit.  We trust this resolution is satisfactory and encourage her to call the toll free number on the Clearblue package if she has additional questions regarding this matter.

We appreciate your interest in The Art of Shaving products and we’re very sorry to learn of the problem you experienced with your order.  Since you hoped your gift would arrive in time for the anniversary of your husband’s graduation, we certainly understand your frustration. Please know we...

regret your disappointment with the service you received when you called for assistance.  Your feedback is important to our ongoing efforts to maintain our high standards, and you can be sure that your comments have been shared with the appropriate people within our company.Since you didn’t receive the order you placed November 30th, we cancelled it so you would not be charged.  We appreciate your willingness to place a new order and hope you’ve received it by now.  We also hope you’ll accept our sincere apology for any inconvenience this has caused you.  As a gesture of goodwill, and we’ve sent a $25 gift card.If we can be of additional assistance with this matter, please let us know.  You can reach us by calling [redacted].  We value your loyalty to The Art of Shaving and welcome the opportunity to address your concerns. Thank you for getting in touch.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We’re very sorry you were disappointed with Swiffer SweeperVac and with the service you received when you contacted us about this matter. I’m glad you got in touch so we can share your experience with the appropriate people in our company and resolve this for you as a one-time, goodwill gesture....

  Per our phone conversation, please look for a letter in your postal mail in the next few weeks. If you have additional concerns about coupon redemption, we suggest speaking with Customer Service at your retail store.   Again, we’re sorry you had this experience and regret the inconvenience this has caused you. If we can be of additional assistance, please let us know. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

I have reviewed the response made by the business in reference to complaint ID 10844051, and find that this resolution is satisfactory to me. 
[redacted]
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