Bay Colony Associates, LLC

We’re very sorry you were disappointed with the error on our Pampers Rewards webpage and with the service you received when you contacted us about this matter. We appreciate your efforts to bring this to our attention. The information you provided is valuable to our ongoing efforts to maintain our...

high standards, and you can be sure it has been reported to the appropriate people within our company. In order to resolve this for you, we’re responding separately to your e-mail address. Please check your e-mail for our response and resolution to the issue. Again, we’re sorry you had this experience and regret the inconvenience this has caused you. If we can be of additional assistance, please let us know. We value your loyalty to Pampers and P&G products and welcome the opportunity to address your concerns.

Thanks for reaching out to
us.  We’re sorry to hear about your
experience with Old Spice. We know it could not have been pleasant for you and we're glad to hear you’re feeling better.
The safety of consumers
using our products is at the foundation of all we do.  We go to...

great lengths to ensure our products
are safe, so we appreciate the time you took to let us know what happened.   We’ve shared the details you provided with our Safety Team along with the rest of our Old Spice Team, as we take
reports of this nature seriously. 
Your loyalty to Old Spice
means so much to us
and we hope you’ll consider giving our products another try.  We’re sending a coupon to try a different version and we’re also requesting a Citibank prepaid debit card to help reimburse your recent purchase.  Look for the card and coupon to arrive in separate postal
mailings within the next 7 to10 business days
Again, we’re sorry to hear about your experience. If you have any questions, please give us a call
at [redacted].  We appreciate your
interest in P&G products and welcome the opportunity to address your concerns.

We're sorry you’re disappointed with our response and want to assure you that if you mail the product to us, we will review your request for
compensation. Once we receive
the product, we will investigate the issue and re-contact you with our findings. Replacement
product and mailing costs will be reimbursed if the product is found to fall
short of our quality standards.
 
If you’re unable to return the product to us, we will be
unable to take this matter any further. 
Please let us know if you have
any questions, you can reach us by calling [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Both Clearblue and P&G contacted me by phone and were very understanding, apologetic, and polite. I really appreciate their attention in this matter. They will be sending me a replacement kit as I requested. 
Regards,
[redacted]

Repair enter did not send an email with a video of the shaver.  They informed me over the phone that they did not perform any repairs.  I was informed by the employee there that she held onto my razor for 2+ weeks because she felt that I "deserved to wait".  This has been going on for months, razor is still not working

Thank you for your loyalty to Tide through the years. We’re sorry to
hear of the stains you noticed in the underarm area of some of the shirts you
washed in Tide HE Plus Bleach Alternative liquid detergent.  We understand
this is frustrating and appreciate the time you’ve taken to bring...

this to our
attention. Your feedback is important to our ongoing efforts to maintain our
high standards and you can be sure that your comments have been shared with the
appropriate people within our company.
 
We also want to assure you that all of the ingredients in our detergents
have been extensively evaluated to make sure they're safe
for washable fabrics. It may be helpful to know that stains can be caused by the colorant in the product coming into direct contact with wet
fabric. This usually happens when the water the item is being washed in is too
cold (below 60°F) and the product is not properly dissolved, or when the
product is placed directly on top of clothing. Also, soil on fabrics can sometimes attract and hold the
dyes in colored laundry products.
 
The dyes in our products dissolve in water and should come out when you wash
the item again in the hottest water temperature safe for the fabric and with the recommended amount of
detergent. You may
need to re-wash the item more than
once to completely remove the stain.
 
Your satisfaction is important
to us, so we’re following up separately by email and postal mail.  If you have additional questions, please let us know.  We value your loyalty to Tide and appreciate the opportunity to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Please know we appreciate your interest in our Pampers Rewards Program and we hope you’ll accept our sincere apology for the delay in receiving the item you ordered. Most non-digital items such as toys or gift cards typically arrive within 4-6 weeks; however, the item you selected was on back...

order.  We checked our records and learned your order was delivered on October 8, 2015 and we’re glad to hear you received it. We’re very sorry for any inconvenience this may have caused you and want to assure you that we’ve shared your suggestions and concerns with our Pampers Rewards Team. As a gesture of goodwill, we’re sending Pampers coupons which you can expect to receive by postal mail within the next 2-3 weeks.  If we can be of additional assistance, please let us know.

We’re very sorry you were disappointed with your recent experience involving a Secret promotional offer. We appreciate your letting us know this happened, and we shared your report with the appropriate people within our company.   We’d love to work directly with you to resolve this to our...

mutual satisfaction. To that end, please check your e-mail for a message about the Secret promotional offer.   Again, we’re sorry you had this experience and regret any inconvenience this has caused you. Please know we value your loyalty to Secret, and we always welcome your feedback about our brand(s).   Thanks again for reaching out and allowing us to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and I am giving up with this business because they aren't any help nor are they going to help and they just keep on giving me the run around about everything so the company has whay it wants another lost consumer but I will be replaced within the hpur.
Regards,
[redacted]

Thank you for your purchase of Align Probiotic supplement.  We’re sorry you felt Align wasn’t working for you and we regret the frustration you experienced with your submission to our Money Back Guarantee.  Your feedback is important to our ongoing efforts to maintain our high standards...

and you can be sure that your comments have been shared with the appropriate people in our company.  After we received your message, we checked with the Align Money Back Guarantee Promotions Team for information about your submission.  They confirmed a [redacted] prepaid debit card was mailed to your address on March 3, 2015; however, we’re unable to determine why you didn’t receive the card. We want to make sure you receive your refund, so a new card was sent on May 11.  If you haven’t received it by now, you can expect it to arrive within the next 2 weeks.  We hope you will accept it along with our sincere apology for any inconvenience this may have caused you.   Please keep in mind that, as we discussed, the funds on the card mailed March 3 were cancelled since a new card was sent to replace it.  If you have any additional questions, you can reach us by calling ###-###-#### and leaving a message.  We appreciate your interest in P&G products and welcome the opportunity to be of assistance to you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The questionnaire Procter and Gamble sent me, does not apply in my case, because it is not the product's inefficiency, as the questionnaire applies, it's DECEPTIVE labeling, advertised as a MOISTURIZER, and used it as such, even after the irritation, because I never dreamed P&G would falsely label its product.  I'm not seeking reimbursement for medical expenses, but for the agony I went through.
Regards,
[redacted]

We’re very sorry you were disappointed with a [redacted] shaver and with the handling after you shipped your device to a then-authorized Service Center. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and...

benefit of our products is our priority. Please be assured all [redacted] products are extensively for quality and safety, so it’s important that we understand what happened. The information you provide is valuable to our ongoing efforts to maintain our high standards of quality and service, and we appreciate your bringing this incident to our attention. You can be sure it has been reported to the appropriate people within our company. We’d love to work directly with you to resolve this to our mutual satisfaction. To that end, please check your e-mail for a message about your [redacted] shaver.   Again, we’re sorry you had this experience and regret any inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

I don't have the receipt.  I bought it from either [redacted] or [redacted].  I have the product and can send it to P&G.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company has given me a refund for the product that I never received.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still have the original product that I would be more than happy to pass along for testing. Regardless, your product damaged my clothing and did not disclose it had a 12 month shelf life.  Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] company is ignoring my request for compensation of my sheets that were ruined of $75. The company is ignoring my request for compensation for my sheets that were ruined because of their product. the sheets cost $75. I would like reimbursement for the sheets or $75 in P&G coupons. I believe this is fair. They changed the name of their product so I purchased one that included a stain fighter. It did not work. Not to mention I'm our the money for the product that is no good.
Regards,
[redacted]

Thanks for getting back in touch with Gillette/P&G via the Revdex.com.   Once again, we’re disappointed the bank’s mailings didn’t reach you after multiple attempts. The bank confirmed the mailings sent on our behalf were returned to them by the U S Postal Service as “undeliverable.” Therefore, we strongly recommend again that you check with your local post office or with the Postmaster General about mailings to the address you provided to us and confirmed with us. The inability of the U S Postal Service to successfully deliver the bank’s mailings to you at the address you confirmed with us is beyond our control, and we do not offer another method for delivery.   Thanks for reaching out again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for choosing a Braun Cool Tec Shaver.  We're sorry
you’re having trouble finding a replacement foil and cutterblock cassette and understand how
frustrating this can be.  We appreciate your efforts to bring this to our
attention and want to assure you this part is...

still available.
 
On our website, we have a
page that's designed to help find consumers find Braun products online ( http://www.braun.com/us/where-to-buy.html?continent=am&country=United%20S...⇄ ) .  We checked the Online Shops mentioned on this page and
found some of them carry the Braun 40B Replacement
Cassette for the Cool Tec shaver. 
 
Again, we’re sorry to hear of the difficulty you experienced trying to locate a Braun 40B replacement cassette and hope this information is
helpful.  If you have additional questions, please call ###-###-####.  We value your loyalty to Braun and welcome the opportunity to address your
concerns.