Bay Colony Associates, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are sorry to hear of your experience with Old Spice Denali antiperspirant/deodorant and appreciate
your letting us know. Be assured your comments have been shared with our Health
& Safety Team. 
 
Please know we
thoroughly evaluate our products to be safe when used as...

directed, and we maintain an ongoing
monitoring program for quality and safety. As such, we take your report very
seriously. We ask that you save any remaining unused product for 2 to 3 weeks in the
event we need to retrieve it. 
Since your
satisfaction means a great deal to us, we’ve requested a Citibank
prepaid debit card in the amount of $7.00 to refund your purchase.  Please
allow 2-3 weeks for delivery in your postal mail. 
If you need to reach
us in the future, it may be helpful to know you can send a message using the Contact Us link on oldspice.com or you can give us a call
at the toll free number printed on the product label. 
                        
Again, we are sorry to hear of your
experience.  If we can be of additional assistance with this matter, please
let us know.  We appreciate your interest in P&G products and welcome the opportunity to address your concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please...

contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as it's resolved by the date indicated in the attached response email from P&G.   
Regards,
[redacted]

Thank you for letting us know about your disappointment with your purchase of Sebastian hairspray and with the response you received when you contacted our Promotions Team about a refund. Our products go through many quality checks, and we try our very best to make sure that each one reaches you...

in perfect condition. We're so sorry that wasn't the case with the container of hairspray you received and we appreciate the time you took to bring this to our attention. Please be assured your comments have been shared with the appropriate people in our company.   Your satisfaction is important to us, so we want to help. We’ve followed up separately via postal mail regarding your request for a refund. Please look for our letter to arrive within the next 7 to 10 business days. If you need to contact us again about this, please leave a detailed message at 1-877-259-0597. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Thanks for your recent purchase of an Oral-B
rechargeable toothbrush.  We value your loyalty through the years and hope you’ll enjoy using your new
toothbrush.
We’re sorry you had a problem with our offer for an instant coupon
and a $7 coupon for Oral-B Replacement Brush Heads...

when you tried to register your new toothbrush on our website.  We understand your frustration and appreciate the additional information you provided by phone to help
us gain a better
understanding of your
experience.  Although we’re unable to determine why your code didn’t work, we want to assure we take reports of this nature seriously and have shared your feedback with the team responsible for this offer.
As a gesture of goodwill, we’re sending a
prepaid debit card you can use to purchase Oral-B
replacement brush heads. Look for your card to arrive by postal mail within the next 2-3
weeks. 
With regard to your concern about your email address, please know we respect your
privacy. We’ve requested that
your information be removed from our mailing
list.  It’s important to know that it can take up
to 10 working days to
process a removal request.  Due to printing and mailing schedules, we’re unable to stop postal mailing which may be in
progress.
If you have any questions, please let us know.  You can reach us by calling
[redacted]. We welcome the opportunity to be of assistance to you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted],The client's concerns were previously addressed in the response letter attached above.  Policy [redacted], is her husband’s policy and it is correct.  There are no billing issues with this policy which is in an “Active Paying” (AP) status.  We also...

sent an Acknowledgement of Insurance on February *, 2016 and have verbally communicated to [redacted] that this policy has had no billing issues. Thanks.

We’re sorry for any confusion about our phone conversation regarding your Swiffer SweeperVac. We’re glad you got in touch again so we can clarify.   Per our telephone conversation on July 20, 2016, we indicated our letter should arrive in your postal mail within 10 business days. Please allow until July 30, 2016 for it to arrive.   We regret any misunderstanding. If we can be of additional assistance, please let us know. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Thanks for choosing
Pampers. We’re sorry to learn about your daughter’s experience with Pampers Easy Ups.  We certainly understand your concern and appreciate your efforts to
bring this to our attention.  Please know we take reports of this nature seriously and we’ve shared the...

details
you provided with our Safety Team.
 
We also want you to assure you that Pampers is
dedicated to providing safe, high quality products for children.  We partner with
leading pediatricians, pediatric dermatologists, and safety experts to confirm
all the materials we use in our products are safe for babies. And, while we appreciate how unpleasant this
experience has been, we’d like to reassure you that we have careful and thorough procedures in place
where the safety of our products is concerned.
 
Your satisfaction means
a great deal to us, so we appreciate the time you took to get back in
touch to let us know you were unable to use the prepaid debit card sent to refund your purchase. We regret any inconvenience this may have caused and thank you for your patience while we looked into this
for you. As we
discussed when we followed up by phone, we’ve responded by
postal mail and you can expect to receive a
replacement card in 2-3 weeks.
 
If you have additional questions about this matter, you can reach us by
calling 1-877-259-0597. We value your loyalty to
Pampers and hope you will consider giving our products another try in the future.

Thank you for your recent order.  We appreciate your interest in SK-II and understand your disappointment that you didn’t receive one of the promotional bonus items that you requested.  Our SK-II promotional offers are good while supplies last.  Due to the popularity of our recent...

promotion, our inventory of the SK-II Facial Treatment Essence bonus item was depleted.  As a gesture of goodwill, we’re sending one of our other bonus items as a replacement.  If you have any questions, please let us know. You can reach us by calling [redacted] or by sending an email to [email protected] .  Thank you again for your interest in SK-II.

Revdex.com:The company called and left me a voicemail for me on Friday, November 18, 2016.  I tried calling back it only sent me to voicemail.  I left a voicemail.  I have not heard back yet. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Received phone call from pampers yesterday and they are sending a gift card for reimbursement of messed up swaddled diapers. I will close the case when I receive the coupons and gift card. (unless the Revdex.com decides to do that on there own)
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
NOW They Are Stating That They Have Yet To Receive The Unredeamable Coupons, And Asked If I ADDED A Tracking Number. I Feel Like This Is A Waist Of Time And Have Never Gone Through SUCH AN Imbarasing Moment At A Store, Never Mind Having To Deal With This added stress just to get refunded. And I hope they fixed the issue so no other parents need to deal with This. So Unreal.
Regards,
[redacted]

We’re very sorry about your experience with
Olay and hope you’re feeling better. 
 
The safety of the people who use our products is at the foundation of all we do. We go to great lengths to ensure our products are
safe, so we
appreciate the time you took to let us know...

what
happened.  We’ve shared the details you provided with our Safety Team, as we take reports of this nature seriously
Since your satisfaction means a lot to us, we sent a prepaid debit
card to refund your purchase after you contacted us.  We also sent a letter on January 21, 2016 requesting additional
documentation to allow us to review your request for compensation of out of
pocket medical expenses.  Once we receive the requested documentation, it can take 8-12 weeks for a request to be reviewed.  Please know we appreciate
your patience and we will notify you by postal mail regarding our decision
about your request.
Again, we’re sorry to hear about your
experience. If you
have any questions, please give us a call at [redacted].  We appreciate your interest in P&G
products and welcome the opportunity to address your concerns.

We’re very sorry you were disappointed with Tide Pods and understand how upsetting this situation must have been for you and your daughter. P&G is committed to safety, and we take reports of accidental contact with household cleaners and detergents very seriously. Additionally, we value our...

consumers and are disheartened to learn that the service you received when calling our toll-free number was not satisfactory.   As parents and grandparents, we care deeply about the families that use our products. The best measure of protection is to treat these products like other household cleaning products and keep them up, closed, and safe -- away from children. We’re providing more outreach to parents through advertising, child-resistant packaging, and child advocacy groups to help parents make the best laundry detergent choices for their families.    We appreciate your efforts to bring this incident to our attention. The information you provided is valuable to our ongoing efforts to maintain our high standards, and you can be sure it has been reported to the appropriate people within our company. A questionnaire from our Safety Team should reach you by postal mail in the next 7 to 10 business days. Please complete it and return it to P&G using the provided postage-paid mailing materials. Also, be sure to save copies of all medical records (including notes, diagnosis, treatment, and prognosis) and medical bills indicating any out-of-pocket medical expenses. Upon arrival in our office of the required documents, your report will be evaluated in order for us to consider reimbursement of any out-of-pocket medical expenses.   Again, we’re sorry you had this experience and regret the inconvenience and distress this has caused you. If we can be of additional assistance, please let us know. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Thanks for your interest in our P&G Movie
Night On Us promotion.  We appreciate your
purchase of $30 of P&G products and the time you took to submit for our offer
to receive one adult and one kids
movie ticket to Minions.
 
We’re sorry to hear of the
problem you...

experienced when you tried to check on your submission and appreciate
your efforts to bring this to our attention. 
Your feedback is important to our ongoing efforts to maintain our high
standards and you can be sure that your comments have been shared with the
appropriate people in our company.
 
We want to make sure you
receive your tickets and hope the information provided by our Promotions Team
was helpful.  If you have additional
questions or concerns about this offer, please contact our Promotions Team by
calling the number they provided to you.  Thanks again for choosing P&G products to
use in your home.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Received the envelope, but still have not been reimbursed for the damages.
Regards,
[redacted]

We’re very sorry you were disappointed with your experience involving a P&G promotional offer. Our P&G Marketing Team previously worked with ShopRite to address all of your concerns. We’re saddened that our efforts didn’t allay your concerns or assure you of the validity of our offers and...

their rules. Please be assured, all of your feedback has been shared once again with the appropriate people within our company. The Official Rules for each of our promotional offers contain instructions to email a request for the name(s) of the Grand Prize winner(s) for the sweepstakes. We regret any disappointment you may have experienced that this information was not available by postal mail. While we understand you hoped to receive lists that included full names, cities, and states, the only information shared publicly provides the first name, last initial, and state of the individual winner(s) in order to protect the privacy of the winner(s).    Maintaining the trust of our consumers is important to us, and we’d like to assure you that P&G goes to great lengths to ensure our promotions comply with ALL applicable regulations. We appreciate your interest in our promotions and hope this information is helpful.

We’re very sorry you and your husband were disappointed with Crest Pro-Health toothpaste. As a Company, we're dedicated to making products that improve the health and well-being of our consumers who use them, and the safe and effective use and benefit of our products is our priority.   Please...

be assured all Crest products are extensively evaluated to ensure they will perform as intended, so it’s important that we understand what happened. The information you provide is valuable to our ongoing efforts to maintain our high standards, and we appreciate your bringing this incident to our attention. You can be sure it has been reported to the appropriate people within our company.   Nothing is more important than our consumer's health and welfare, so a great deal of work has gone into the development and testing of our products to make sure they’re safe to use. I also know how uncomfortable any kind of reaction can be, regardless of the underlying cause. Although we have a careful and thorough approach where the safety of our products and their ingredients is concerned, we can never rule out the rare possibility of someone having a personal sensitivity to an ingredient or formulation. With oral care products, flavor oils, surfactants/foaming agents, tartar control agents, and abrasives all have some potential to cause irritation for some individuals. If your irritation -- or your husband’s -- continues or becomes uncomfortable, please stop using that Crest version. If symptoms worsen or persist, you may want to consult with your dentist as they may recommend an alternate version such as a sensitivity product.   We truly value you and your husband as Crest consumers, and your satisfaction means a great deal to us. Please hold onto any remaining product for several weeks in case we need it. In the meantime, we’re following up with you by postal mail: please allow 7 to 10 business days for our mailing to reach you.   Again, we’re sorry for your disappointment. If we can be of additional assistance, please let us know. We welcome the opportunity to address your concerns.

We’re very sorry you were disappointed with a Braun shaver and with your efforts to obtain replacement parts. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and benefit of our products is our priority. Please be assured...

all Braun products are extensively tested for quality and safety, so it’s important that we understand what happened. The information you provide is valuable to our ongoing efforts to maintain our high standards of quality and service, and we appreciate your bringing this incident to our attention. You can be sure it has been reported to the appropriate people within our company. We’d love to work directly with you to resolve this to our mutual satisfaction. To that end, please check your e-mail for a message about your Braun shavers and parts.   Again, we’re sorry you had this experience and regret any inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.