Bay Colony Associates, LLC

Please know we appreciate your interest in SK-II products and we’re very sorry one of
the items you ordered wasn’t included in
the package delivered October 9th.  We
understand your frustration and hope you’ll accept our sincere
apology for your disappointment with the service you...

received when you called for assistance.  We appreciate the time you’ve taken to
bring this to our attention
and welcome the opportunity to address your concerns.
When we received your message, we contacted our fulfimment team and asked them to look into this for
you.  After our representative reached out to you on October 26, a credit for the full amount of the missing item was issued.  The credit should be reflected within 3-5 business days.
Again, we’re sorry you had this experience. If we
can be of additional assistance with this matter, please let us know. You can reach us by calling [redacted] and leaving a message.  Thank you for getting in touch.

Thank you for choosing [redacted] products to help
you care for your laundry.  We're sorry you received [redacted] Original Fabric
Softener in this condition and regret your disappointment with the service you received when you
contacted us for assistance.  Your feedback is important to our...

ongoing efforts to
maintain our high standards and you can be sure that your comments have been
shared with the appropriate people in our company.
 
The coupon that you received is the highest
value coupon we have available to send to consumers for [redacted] fabric softener.  Since your bottle cost more than the value of the
coupon, we're sending
an additional coupon
to ensure you are reimbursed for your purchase.  Please look for it to arrive within the next 2-3 weeks.  We hope you’ll accept the coupon along with our
sincere apology for any inconvenience you may have experienced. 
 
If you need to contact us a[redacted] about this, please call [redacted].  We value your loyalty to [redacted] and appreciate
the opportunity to address your concerns.

We're sorry you weren't satisfied with the results you obtained when you used Crest 3D White 1 Hour Express Whitestrips. Consumer testing and clinical studies have shown that Crest Whitestrips are effective. However, if you have stubborn stains you may need to use a second box of Crest Whitestrips...

to achieve the results you want.
At Crest, we stand behind the quality of our products. We include information on the 3D White Whitestrips package to let people know "If you are not satisfied with your results, Crest will refund your purchase price. Simply return your receipt and package UPC within 60 days of purchase. Limit to one refund per person."
Since you’d like to participate in the Whitestrips Satisfaction Guarantee but no longer have your receipt, we understand your frustration and regret your disappointment with our response to your initial inquiry about the guarantee. Please know your satisfaction is important to us and we are willing to review your request for a refund, if you return the package to us. We've followed up by email with an address you can use to mail your Whitestrips box (including UPC, production/lot code and expiration date) to us.
When mailing the package, be sure to include your complete name and mailing address, along with the case number provided in the message sent directly to you. It is important to know that P&G is not liable for items lost in the mail, so we strongly recommend mailing your package using a guarantee delivery method that offers a tracking number (such as FedEx, USPS Priority Mail; UPS). Once we receive your package, we ask that you allow 4 weeks for us to review your request and follow up by postal mail.
If you have any questions, you can reach us by replying to our email or by calling 1-877-259-0597 and leaving a detailed message. We appreciate your interest in Crest and welcome the opportunity to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We’re very sorry you were disappointed with Tide Pods and that you’re unable to find Tide Boost. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and benefit of our products is our priority. Please be assured all Tide...

products are extensively evaluated to ensure they will perform as expected when used as intended, so it’s important that we understand what happened. The information you provide is valuable to our ongoing efforts to maintain our high standards, and we appreciate your bringing these incidents to our attention. You can be sure they’ve been reported to the appropriate people within our company. We’d love to work directly with you to resolve this to our mutual satisfaction. To that end, please check your e-mail for a message about Tide products.  Again, we’re sorry you had this experience and regret any inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

We're sorry to hear of the problem you reported with your Oral-B rechargeable toothbrush and regret your disappointment with the service you received when you contacted us for assistance.  Hearing from you and other consumers helps us toward our goal of delivering top quality products and...

services worldwide.  Please be assured your comments have been shared with the appropriate people in our company.Your satisfaction means a great deal to us, so we’re sending a prepaid debit card to refund your purchase.  Please look for the card to arrive by postal mail within the next 2-3 weeks.  If you need to contact us again about this, please call 1-877-259-0597 and leave a detailed message.  We appreciate your interest in P&G products and welcome the opportunity to address your concerns.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. If you take a moment and actually read their response rather then send me a computer generated resolution email, you would see that they did nothing to resolve this issue at all. They simply shifted the blame to another entity, while still screwing me out of money. The company was not owned by Coty when I made the purchase, or original complaints with the company. Apparently it is okay to say you guarantee a product, but legally don't have to follow through with that guarantee? Disappointed in this entire process, including registering my complaint with the Revdex.com.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thanks for contacting the Revdex.com (Revdex.com) and P&G/Pampers about Size 3 Swaddlers. We’re so sorry about your experience while using our diapers and redeeming coupons, and we appreciate knowing what happened. As a Company, we're dedicated to making products that improve the lives of...

our consumers who use them and providing excellent service to all who get in touch with us.   Please be assured all Pampers products are extensively assessed for quality, safety, and performance, so it’s important that we understand what happened. The information you provided is valuable to our ongoing efforts to maintain our high standards, and we appreciate your bringing the incident to our attention and contacting Pampers directly for assistance. You can be sure all your comments were reported to the appropriate people within our company.   Again, we’re sorry you were unhappy, and we regret any inconvenience this has caused. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Thanks for your recent purchase of an Oral-B
rechargeable toothbrush.  We’re sorry to hear of the problem you experienced when
you tried to register your new toothbrush on our website. Since you weren’t
able to sign up for the $7
coupon  offer, we can certainly understand your...

frustration.  Your satisfaction means a great deal to us,
so we appreciate the time you’ve taken to bring this to our attention.  Please be assured your comments have been
shared with the team responsible for this offer.
 
We’d love to try to make this up
to you by sending coupons you can use on future purchases of our oral care
products.  Please allow 2-3 weeks for delivery by postal
mail.
 
If you have any questions, please let us know.  You can reach
us by calling [redacted].  We appreciate your interest in Oral-B products and
welcome the opportunity to
address your concerns.

We’re very sorry you were disappointed with Dawn hand dishwashing liquid, and we understand how upsetting this situation must have been for you. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the safe and effective use of our products is...

always our highest priority. Please be assured all Dawn products and packages are extensively evaluated to be safe when used as directed.   We appreciate your efforts to bring this incident to our attention. The information you provided is valuable to our ongoing efforts to maintain our high standards, and you can be sure all of it has been reported to the appropriate people within our company, including our Safety Team. Please check your e-mail for our response.                       Again, we’re sorry you had this experience with Dawn and regret any inconvenience and distress this has caused you. If we can be of additional assistance, please let us know. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

I just received the $10 GC today and consider this complaint resolved.  I could not find anywhere on the website to send a message or mark the complaint as resolved, so I am emailing you. Thank you very much for your help!

Thanks for...

contacting the Revdex.com (Revdex.com) and P&G/Pampers about Size Newborn Swaddlers. We’re so sorry about your experience, and we appreciate hearing from you. As a Company, we're dedicated to making products that improve the lives of our consumers who use them and providing excellent service to all who get in touch with us. Please be assured all Pampers products are extensively assessed for quality, safety, and performance, so it’s important that we understand what happened. The information you provided is valuable to our ongoing efforts to maintain our high standards, and we appreciate your bringing the incident to our attention and contacting Pampers directly for assistance. You can be sure all your comments were reported to the appropriate people within our company. Please see your email for another message about Pampers. Again, we’re sorry you were unhappy, and we regret any inconvenience this has caused. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Absolutely not, I do not accept this peace offering because I hit upon the corporate nerve, and your response to an actual human? talk about how well your business is doing (Donald Trump Style) while not really listening to me at all. I said I don't want free stuff, I want you to change your business model to be simple for a consumer who simply wants something above a huge bag of .99 razors. You attempted to explain to me how your rhetoric is structured and that is also unacceptable, simply because I KNOW what you're trying to say, but you're not hearing me. You know how simply you could change your vocabulary up to include words that delineate exactly what is going on in the PURCHASE OF A BOX FROM GILLETE in general. Not using words like cartridges, and if you wanna get technical, in your email stating that you're talking about *sic* (The word ‘blades’ indicates how many actual cutting blades are on each cartridge.)  That takes away from the universality of a cartridge. A cartridge to any normal person is much like the clip on a gun, it contains many bullets. So you're gonna sit here and say that a cartridge can contain many blades, which may or may not be on any given razor at a given time based on what type of Gillette product you're selling? I suggest that you don't misuse universally known words, and be more direct with your marketing. You can add as many razor blades to one razor as you like, but if you're trying to sell "cartridges" then you better sell 4 to one cartridge. You're trying to argue here whilst maintaining your fault free, and simply because you offered me something as being "free" that somehow takes away responsibility from you. It makes me more mad to be attempted to be bought off with such cheap antics. How about you address the issue as a whole like I did with you, instead of nit picking and throwing policy and procedure bs at me. 
Regards,
[redacted]

We’re very sorry to hear of
the leaks you experienced while using Tampax Radiant and understand why this would be frustrating. 
Please know we appreciate the time you’ve taken to bring this to our attention
and we’ve shared your concerns with the appropriate people within our...

company.
Our claim that Tampax
Radiant is “up to 100% leak-free” is supported with research on women who used our product.  We stand
behind the quality of our tampons by offering the Tampax Guarantee. The details for the offer
are printed on the box to let women know that if they aren’t satisfied with the performance of Tampax,
they can mail the original receipt and UPC within 60 days of purchase
for a refund. The offer is for one box and it is limited to one redemption per
household or name.
Since you were disappointed
with your purchase, we certainly want to help.  We’re sending a Citibank prepaid debit card to refund your
purchase.  Separately, we’re sending a coupon you can use at your store
for a bottle of Tide to try to remove the stains from your clothing. 
Please look for two separate mailings to arrive via postal mail within the next 7-10 business days.
If the stains don’t wash
out, please let us know.  We can send materials you can use to submit a
damage claim to us. You can reach us by calling [redacted].  We value
your loyalty and appreciate the opportunity to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  I am not a charity !!  This case happened because the product label does not state you have to wait until the floor is 100% dry as if the animal ingests the wet Swiffer wipes it can cause health issues which in my cats case it DID !!!I need to be compensated to some degree for this incident,  I am not a charity case asing for free veterinary care -- this could have caused my cat to die,He was put on oxygen as he was that negatively impacted by the inc9dent and was vomiting numerous times,  Sending me coupons is not what I want nor do I use your companies product's after this incident. Thank you and I want to get this resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hope that they will follow through with the items they have promised to send me as well as the credit they promised to make to my credit card. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We regret your disappointment with our response and hope you’ll accept our sincere apology for the delay in
receiving the materials we promised to send. Please know we
try to send
fulfillment items as
quickly as we can, but
sometimes it can take
2-3 weeks for delivery.  We appreciate you letting us know that the pre-paid debit card and questionnaire have been delivered to your address.
Once again, we want to tell you we’re very sorry you had this experience while using Old Spice.  We hope you will complete the questionnaire and return it with the requested materials to help us gain a better understanding.
If you have any questions, you can reach us by calling [redacted] and leaving a message.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have spoken with Proctor and Gamble and they have listened to my problem. And have compensated me for my troubles . They are not changing the Tampax Box or wording however.Regards,
[redacted]

I received a call within two days of filing a Revdex.com complaint. On that call PG said they were issuing me a check for $200. I was finally given a direct telephone number to contact as well. This past Monday I received the check and all is now resolved. While I am extremely grateful for the resolution I am a bit disappointed that I had to file a complaint to achieve it after months of trying on my own. After filing the complaint I was all the sudden allowed to have not only an office number but a cellphone number. I hope this is an isolated incident and not the standard that all customers are treated. Nonetheless thank you for correcting it
Regards,
[redacted]