Bay Colony Associates, LLC

We’re so very sorry to hear
of the loss of your dog. Many of us at P&G have lost beloved pets and we
know how difficult this can be. Please accept our condolences.
In addition, please know we
take your report seriously and hope you’ll accept our sincere apology for your...

disappointment with the
way your call was handled. We’d like to assure you that your comments have been
shared with the appropriate people within our company. In order to gain a
better understanding of your experience, we tried multiple times to reach you by phone. Regretfully, our
calls went to a voice message system that did not allow us to leave you a
message.
We understand you want safe
products for your family; we do, too.  At P&G, we’re dedicated to
safety.  We’d
like to assure you
Cascade Pacs have been thoroughly evaluated and found safe when used as directed. As with any household cleaning product, proper use and storage
can help prevent
accidental exposure by children, adults and pets. 
In the case of an accident, our label provides First Aid Treatment including: “If
swallowed, give a glassful of water and call a Poison Control Center or doctor
immediately.” We also feature a caution on the front of the package to let
people know the product is “Harmful if swallowed or put in mouth.”
While we have great sympathy for your loss, we’re unable to pay for
veterinary bills. If
you’d like to speak with us further, please call toll-free at [redacted]
and leave a message with your name and phone number and the time of day it’s best for you to receive a
call between 9am and 5pm EST, Monday through Friday.
Thanks for reaching out to Cascade.

We appreciate your efforts to bring this incident to our attention. We’re very sorry to hear of your experience and understand how upsetting this situation must have been for you. As noted on the product, this is a P&G Professional Tide Powder laundry detergent, and while intended for sale...

in Vietnam, be assured it meets all of our stringent safety standards. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the safe and effective use of our products is always our highest priority. Please be assured all Tide products and packages are extensively evaluated to be safe when used as directed.   The information you provided is valuable to our ongoing efforts to maintain our high standards, and you can be sure all of it has been reported to the appropriate people within our company. As always, identifying the reasons for sensitivity to a consumer product can be difficult, and we hope you’ll consult your health care provider about any medical concerns if your symptoms don’t improve or if they worsen. All of our laundry products are formulated with great care and are evaluated using our well-established safety assessment methods.   As indicated in our e-mail correspondence with you, a questionnaire from our Safety Team should reach you by postal mail within the next several days. Please complete it and return it to P&G using the address provided.   Again, we’re sorry you had this experience with P&G Professional Tide powder laundry detergent and regret the inconvenience and distress this has caused you. If we can be of additional assistance, please let us know. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

We’re very sorry to hear of your experience while
using Crest Pro-Health Rinse and appreciate your efforts to bring this to our
attention. Please be assured we care deeply about the safety of our products
and the people who use them. We conducted comprehensive studies on Crest Pro-Health...

Rinse to prove its
safety and effectiveness; and we maintain an ongoing safety monitoring program
to assure the highest standards of safety and quality.
Like all mouthwashes that
effectively fight plaque and gingivitis, theses rinses can contribute to
temporary, surface-level brown tooth discoloration. Some versions of Pro-Health
Rinse contain cetylpyridinium chloride (CPC), an ingredient that not only helps to
fight plaque and gingivitis but also kills bacteria in the mouth. After it
kills germs in your mouth, those dead germs can collect on the tooth surface
and create the appearance of brown stains -- especially in hard-to-brush areas -- for a small percentage
of people who use the product. Some people are more likely to experience this
if they develop a lot of tartar on their teeth, smoke, or drink colored
beverages like coffee, tea, or red wine. We understand this is frustrating but want to assure you the
discoloration is reversible and largely preventable. To help remove and prevent
the discoloration, we recommend a tartar-control/whitening toothpaste, a power
toothbrush, and flossing. Any remaining stains can be removed with dental cleaning.
To help us gain a
better understanding of
your experience, we’re following up by
postal mail. Please complete the questionnaire
enclosed with our letter and return it
to us using the postage paid mailing label provided. We would be
happy to consider your request for reimbursement for out of pocket medical expenses related to your
report, if you include
copies of the requested documentation when returning the completed questionnaire. Once we receive all of the
requested items, we ask that you allow 8 weeks for review of your request.
If you have any questions,
you can reach us by calling [redacted] and leaving a message. We value your loyalty to Crest
products and welcome the opportunity to address your concerns.

We’re very sorry you were disappointed with the Nioxin System 2 Starter Kit. As a Company, we're dedicated to making products that help improve the lives of our consumers who use them, and the effective use and benefit of our products is our priority. Be assured all P&G products are extensively...

tested for quality, effectiveness, and safety, so it’s important that we understand what happened. The information you provide is valuable to our ongoing efforts to maintain our high standards of quality and service, and we appreciate your bringing this incident to our attention. You can be sure it has been reported to the appropriate people within our company. Please note: the sale of Nioxin to Coty, Inc. was official as of October 1, 2016. However, we’d love to work directly with you to resolve this incident to our mutual satisfaction. To that end, please check your e-mail for a message about your Nioxin purchase.   Again, we’re sorry you had this experience and regret any inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

We’re sorry you received unwanted email from us. We also regret the frustration you
experienced when you tried to unsubscribe through our P&G Everyday website. We understand this is frustrating and want to assure you that your report has been shared with our technical team.
We...

respect your privacy and we’ve taken steps
to have your personal
information removed from our email distribution list.  It can take up
to 10 business days to fully process an email opt-out.  We hope
you’ll accept our apology for any inconvenience this may
cause you.
If we can be of additional assistance, please let us
know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thanks for getting back in touch with the Revdex.com (Revdex.com) about Pampers Size 3 Swaddlers. We regret your disappointment and any confusion with communications. Please see your email for a message from Pampers.   Again, we’re sorry you were unhappy. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Tide has agreed to reimburse me for the damaged property.
Regards,
[redacted]

We’re very sorry you were disappointed with Downy. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and benefit of our products is our priority. Please be assured all Downy products are extensively evaluated to ensure they...

will not cause damage when used as directed, so it’s important that we understand what happened. The information you provide is valuable to our ongoing efforts to maintain our high standards, and we appreciate your bringing this incident to our attention. You can be sure it has been reported to the appropriate people within our company. We’d love to work directly with you to resolve this to our mutual satisfaction. To that end, please check your e-mail for a message about your report involving Downy.   Again, we’re sorry you had this experience and regret the inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am disappointed in the fact that the response is as generic as it gets. I have the toothpaste and the mouthwash were using. I stated using Colgate and my mouth is healing my teeth are actually going back to their original color. Your product really hurt my gums, made my teeth yellow and made dentist appointments painful (I had to get my teeth cleaned every 3 months and there was bleeding/ heavy bleeding every time) l all of the things that you were to help my mouth with were the very things that your product caused. I am saddened by the fact that your company did nothing but state that you care about your customers. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thanks for contacting Gillette/P&G via the Revdex.com. We, too, are disappointed the bank’s mailings didn’t reach you after multiple attempts. The bank confirmed the mailings sent on our behalf were returned to them by the U S Postal Service as “undeliverable.” Therefore, we...

recommend you check with your local post office or with the Postmaster General about mailings to the address you provided to us and confirmed with us.  It’s important to note there was no product issue involved with your report. Rather, you expressed your disappointment with a P&G policy. Typically, we don’t compensate based on policy objections since we believe consumers who have objections generally research the products they buy prior to purchase, but we made an exception. However, the inability of the U S Postal Service to successfully deliver the bank’s mailings to the address you confirmed is beyond our control, and we do not offer another method for delivery. Finally, it is also noteworthy to mention that previous correspondence sent to another individual at the mailing address you provided was confirmed received in the past by the other individual. As a result, we again strongly encourage you to work with your local post office or with the Postmaster General to better understand why mailings in your name at the address you confirmed have been returned to the sender as “undeliverable.”  Thanks for getting in touch and for allowing us to address your concerns.

We’re very sorry you were disappointed with Downy and with our efforts to work with you to come to a mutually satisfactory resolution. Our more than 50 years in the laundry business has afforded us the opportunity to do thorough, global research on fabrics, stains, soils, water, proper dosing, washing machines, and dryers. Please be assured all Downy products are extensively evaluated to ensure they will not cause damage when used as directed, so it’s important that we understand what happened. In addition, examination of the actual P&G product you used, as well as the garments that were affected, is essential to our evaluation of your claim as it’s the only means we have of determining the cause of the problem.   As mentioned via e-mail, materials to start a claim were mailed to the address we have on record for you. Without the opportunity to evaluate the Downy product you used and assess the garments you believe were damaged by our fabric enhancer, we’re unable to move forward with your claim.   We’re sorry you had this experience, and we regret the inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your interest in Olay Pro-X.  We are sorry you weren’t pleased with
your purchase and regret your disappointment with our
Money Back Guarantee. Your satisfaction means a great deal to us so we
appreciate the time
you’ve taken to bring this to our attention.  Please be...

assured your comments have been shared with the appropriate people in our company.
 
After we received your message, we asked our Promotions Team to look into this for you.  According to their records, they received the information you resubmitted by email on April 26. 
The following day a prepaid debit card in the amount of $47.98 was
processed to refund your purchase of an Olay
Pro-X club size
package containing two jars.  When you got back in touch to let us know you were
concerned the refund was for one jar, an
additional card in the amount of $22.98 was processed on May 21. 
If you haven’t received the second card by now, you should
receive it within the
next few weeks.  Please know we regret any confusion and inconvenience this may have caused you.
 
If we can be of additional assistance with this matter, you can reach us by
calling ###-###-####.  We appreciate
your interest in P&G products and welcome the opportunity to address your
concerns.

Thanks for purchasing Febreze Air Effects.  We’re sorry your can stopped spraying and understand this is
frustrating.  Please know we have many checks in place to help make sure our
products reach you in the best possible condition and appreciate your efforts to bring this to...

our attention. Your feedback is important to our ongoing efforts
to maintain our high standards and you can be sure that your comments have been
shared with the appropriate people in our company.
 
With limited information,
it’s difficult to know what may have happened with your particular can.  We are, however,
aware there may be a small amount of product left behind in the can which
cannot be dispensed; this is due to the aerosol losing pressure
when it gets near the bottom of the can.  It may be helpful to know that the
weight noted on the label is determined by the amount of product that can
actually be dispensed, not the amount available in the container. 
For best
results, we recommend the following:
·Store the can in an upright
position
·When dispensing, hold the
can upright and spray the air in a sweeping motion from side to side
·Don’t spray or tilt the
can down towards the ground (doing so - even just one time - can
accelerate the loss of the nitrogen propellant needed for dispensing.) 
 
Your
satisfaction means a great deal to us, so we’re sending a coupon to help compensate for your purchase. 
Look for our letter to
arrive via postal within the next 2-3
weeks.  If we can be of further
assistance, please let us know. You can reach
us by calling [redacted]. We appreciate your interest in Febreze and
welcome the opportunity to address your concerns.

We’re very sorry you were disappointed with a [redacted] shaver and with the handling after you shipped your device in order to participate in our Money-Back Guarantee. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and...

benefit of our products is our priority. Please be assured all [redacted] products are extensively tested for quality and safety, so it’s important that we understand what happened. The information you provide is valuable to our ongoing efforts to maintain our high standards of quality and service, and we appreciate your bringing this incident to our attention. You can be sure it has been reported to the appropriate people within our company. We’d love to work directly with you to resolve this to our mutual satisfaction. To that end, please check your e-mail for a message about your [redacted] Shaver.   Again, we’re sorry you had this experience and regret any inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Thanks for your recent purchase of an [redacted] Power toothbrush.  We're sorry to hear of your experience when you tried to register on our site and understand your frustration.  Unfortunately it appears there was a temporary issues on our [redacted] website. We apologize for the inconvenience...

and want to assure you that we're working to correct the issue.  Since you provided both your postal and email addresses, we’re following up separately to assist you with this matter.

We value your family’s loyalty to our baby care
products and thank you for participating in the Pampers Rewards Program.  Please know we understand your concern about
the communication for the deadline for using your points and appreciate your
efforts to bring this
to our...

attention.  We’re sorry for the
confusion and inconvenience this caused you.
Your satisfaction means a great deal to us, so we’ve
followed up separately regarding your request to have your previous points
credited to your account.  We’ve also updated the Terms
& Conditions on our website to show the program was extended to December
31, 2016.  And we’re reviewing our
processes to try to reduce any confusing communication about program deadlines
in the future.
We hope the steps we’ve taken help to reassure you of our commitment to your
satisfaction and that your family will continue to be part of the Pampers
Rewards Program.  If we can be of
additional assistance, please let us know. 
You can reach us by calling [redacted].  Thank you again for getting in touch.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you for your help in resolving this matter.
Regards,
[redacted]