Bay Colony Associates, LLC

Thanks for contacting the Revdex.com (Revdex.com) concerning P&G products. We’re sorry you’ve been disappointed with our brands and with our policies. Be assured, all your reports and all your comments have been shared appropriately within our Company. As you may know, we keep records...

of consumer correspondence. The reports from you indicate you’ve reported a large monetary value in products that didn’t meet your standards, and the amount and the number of reports exceed what we believe is reasonable from a household. As a result, we’ve communicated the need for you to send us the product(s) for evaluation, but we never received the product(s) required for a thorough investigation as well as consideration of reimbursement. Please know we always welcome consumer feedback about our products and programs: you’re welcome to reach out to us any time. However, going forward we will only consider compensation if you send us the product and we find it doesn’t meet our standards for quality and/or performance. Another option is to return a product to the retailer where it was purchased if you’re dissatisfied with that product. Thanks again for getting in touch and allowing us to address your concerns.

Thanks for getting in touch via the Revdex.com (Revdex.com) about our brands. We want you to be happy with the quality of the P&G products you buy, so we manufacture and package them under stringent quality control to make sure they reach you in the best possible condition and perform as...

intended. We’re very sorry you were disappointed, and we appreciate the time you’ve taken to bring this to our attention. All your comments were shared with our Quality Assurance Teams.   Please know we sold the Duracell business in February 2016 to Berkshire Hathaway. You’ll need to contact them with any concerns about Duracell products. In addition, your feedback concerning Tide Pods was addressed when you contacted Tide directly on April 7, 2017.   In order to consider your request for compensation, we need more information. Please scan copies of your purchase receipts showing each individual purchase, and send the receipts by email to us. If the receipts are no longer available, you can mail the actual products to P&G.   An email was sent separately to you providing instructions and the email address you can use to send the receipts, as well as the postal mailing address you can use to ship the products to us. If you mail the products to P&G, please use a mailing/shipping/delivery service that offers a tracking number. We are not responsible for items lost or misdirected. If you include a copy of your guaranteed delivery receipt, we will compensate for the postage/shipping fee. Once your products have been received in our office, we ask that you allow four (4) weeks for review of your request.   Again, we are sorry you had these experiences. We value your loyalty through the years and we appreciate the opportunity to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear to be nominal at best I was burned chemically under each of my arms and they sent me 8 dollars. Then they sent a form that essentially was a legal document to be signed allowing the company to decide my rights regarding the chemical burn and not offering any further restitution
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We’re sorry you’re disappointed with the value of the coupons you found in the P&G brandSAVER insert and we appreciate the time you’ve taken to let us know how you feel.  We have different types of coupons and hope you’ll find those offered in the future more appealing.If you haven’t...

already done so, we hope you'll check out the “Coupons & Offers” section on www.pgeveryday.com  In this section, you’ll find a variety of printable coupons, a feature to add coupons to retailer Shopper Cards, as well as information about where to find P&G coupons in local papers. Offers change regularly, so you may want to check back often.Please know we value your loyalty through the years and your satisfaction means a great deal to us.   We’re always looking for ways to better meet the needs of our consumers and you can be sure that your comments have been shared with our P&G brandSAVER team.

Thank you for letting us know you didn’t receive a reply to your letter requesting assistance with your Oral-B power toothbrush.  Our goal is to offer prompt and courteous service to all who contact us and we are sorry to learn of your experience.  After receiving the note you...

sent through the Revdex.com, we checked our contacts and did not find a prior inquiry from this address.  We’re unable to determine why we haven’t received your initial letter yet and want to offer a sincere apology for any inconvenience this has caused you. Please be assured we’ve shared your comments with the appropriate people within our company.  We are very sorry you haven’t been able to find replacement brush heads for your toothbrush and understand this is frustrating.  Based on the information you provided, it appears you need the Oral-B Sonic (SR18) brush head.  We wish we had better news, but we discontinued the Oral-B Power Sonic toothbrush in 2014.  We no longer make the Sonic brush heads and our inventory of this product is depleted.  However, you may still be able to purchase the Oral-B Sonic brush heads from online retailers. Since you’re unable to use the Oral-B brush heads that you recently bought, we’ve requested a Citibank prepaid debit card in the amount of $25 to refund your purchase.  Please look for the card to arrive via postal mail within the next 2-3 weeks.  In a separate mailing, we are also sending a coupon for $10 off an Oral-B Power toothbrush coupon if you’re interested in replacing your Oral-B Sonic power toothbrush. You may want to consider the Oral-B Vitality or the Pro 1000; they have the same brushing function and are rechargeable. If we can be of additional assistance with this matter, please let us know.  You can reach us by calling 1-877-259-0597 and leaving a detailed message including your phone number and the time of day that it is best to reach you.  We value your loyalty through the years and appreciate the opportunity to address your concerns. Thank you for your interest in Oral-B products.

Thanks for contacting us about Clairol Platinum Rewards. We are sorry to hear of the problem you experienced
with your recent submission for our offer and appreciate your efforts to bring
this to our attention.  Your feedback
is important to our ongoing efforts to maintain our...

high standards and you can
be sure that your comments have been shared with the appropriate people in our company.
 
After we received your message, we reached out to our promotions
team and asked them
to look into this for you.  We confirmed you qualify for
the offer and we’re sending a coupon to the address you provided in your message to
us.  Please allow 2-3 weeks for delivery via postal mail.
 
We value your loyalty to Clairol and hope you’ll accept our
sincere apology for any inconvenience this may have caused you.  If you have additional questions, please let us know.  We appreciate your interest in our products and promotions and welcome the opportunity to address your concerns.

We’re very sorry you’re disappointed with how the points are awarded in our Pampers Rewards program and appreciate your letting us know. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and great product performance and great service to our...

consumers is at the heart of what we do. It’s important that we understand any confusion the terms of our promotional offer may cause. The information you provided is valuable to our ongoing efforts to maintain our high standards, and you can be sure all your feedback has been reported to the appropriate people within our company.   We truly value you, and we adjusted the points in your Rewards account. In addition, we reached out directly to our Pampers Rewards Team to gain a complete understanding so we could provide you a clear explanation of how points are awarded. As you may know, depending on the size package you have, there can be one (1) or more codes you can enter to earn points. You’ll find information in the newsletter that states consumers receive 2x or 3x the points on their first code entered. This does not mean the total points for the package will be multiplied. Instead, it means the first code from that package will be multiplied.    Again, we’re sorry for your disappointment and any confusion this caused. If we can be of additional assistance, please let us know. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Thanks for getting in touch with us about your recent purchase of Pantene conditioner.  Please know we value your loyalty and we’re sorry you received bottles that don’t appear to contain the appropriate amount. We appreciate your efforts to bring this to our attention and hope you’ll accept...

our sincere apology for your experience when you tried to call.   We have strict quality controls in place, so it's unusual for a package to leave our plant without the proper amount of product in it.  It may be helpful to know that we fill our bottles by weight, not volume, to ensure you receive the exact amount we advertise on the package.  With that said, we do leave a bit of empty space at the top of each bottle.  Industry standards require all shampoo and conditioner bottles leave 10% of the bottle empty, to account for shipping conditions such as varying temperatures, which helps to prevent the bottles from splitting open during transport.  Your satisfaction means a great deal to us, so we’re sending two coupons to help compensate for your purchase. Please look for the coupons to arrive via postal mail with the next 7-10 business days. If we can be of additional assistance, please let us know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't honestly believe Vicks discontinued their most popular product, and only financially successful product. That makes zero business sense. If this were true, P&G would have dropped them the moment they did it to reduce the liability. They are lying to me because of some secret reason they don't want to sell it to me. They think I'm an it, as they continue to tell me the same lies after I've already disproven them. I'm now calling for a boycott against P&G until either Vicks agrees to sell me NyQuil D, or P&G drops Vicks as a daughter company, whichever comes first.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thanks for your recent purchase of a Swiffer 360° Duster.  We're sorry your
duster cloth tore when you tried to put it on the handle and want to assure you
we have several checkpoints along our manufacturing lines to ensure the quality of the products you
receive. We appreciate the time...

you've taken to bring this to our attention. Your feedback is important to our ongoing efforts to maintain our high
standards and you can be sure that your comments have been shared with the
appropriate people in our company.
Your satisfaction means a great deal to us, so were sending a coupon to help compensate for your purchase. Please allow 2-3 weeks for delivery by postal
mail.  If you need to contact us again about this, you can reach
us by calling [redacted].  We value your loyalty to P&G products and
welcome the opportunity to address your concerns.

We’re very sorry you were disappointed with your Oral-B power toothbrush and with our directive for servicing your device. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the effective use and benefit of our products is our priority. Please...

be assured all Oral-B products are extensively tested for quality and safety, so it’s important that we understand what happened. The information you provide is valuable to our ongoing efforts to maintain our high standards of quality and service, and we appreciate your bringing this incident to our attention. You can be sure it has been reported to the appropriate people within our company. We’d love to work directly with you to resolve this to our mutual satisfaction. To that end, please check your e-mail for a message about your Oral-B power toothbrush.  Again, we’re sorry you had this experience and regret any inconvenience this has caused you. We value your loyalty to Oral-B and P&G products and welcome the opportunity to address your concerns.

Thank you for your recent purchase of Cascade Platinum Action Pacs.  We’re sorry you
weren’t pleased with the product you received.  Please know we regret the frustration you experienced with your submission for the Cascade Money Back Guarantee and appreciate your
efforts to bring...

this to our attention. 
Your satisfaction is important to us, so we
asked our Promotions Team to look into your submission.  As a gesture of goodwill, we are sending a Citibank prepaid debit card to refund your purchase.  Please allow 2-3 weeks for delivery by postal
mail.
If you have any questions, please let us know.  You can reach us by calling [redacted]
and leaving a detailed
message.  We value your loyalty to P&G products and welcome the opportunity to
be of assistance to
you.

Revdex.com: they did mail several letters, as I told p&g corporate I will not be spending $500 to ship all these products back. Proctor and Gamble was suppose to mail me a prepaid label to return products, never happened. And your company also didn't consider that we pay $24 for gain pods, $8 for ten pack of febreeze, $5 for Dawn dish soap not to nention the rash my 3 month old daughter got from Pampers swaddlers....I reject your response. I seeked resolution not more resistance that's why I reached out to the Revdex.com. I also have every phone call placed to your company recorded. All the lies your company has had tour agents tell me, to the xomplec disrespect.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thanks for getting in touch with P&G and Pampers via the Revdex.com (Revdex.com.)  We’re sorry if you didn’t receive responses to your e-mails concerning P&G advertising: our reference numbers [redacted] and [redacted]. (Our research indicates you replied to us in [redacted].) You may...

want to check your SPAM folder if our response(s) didn’t reach your e-mail Inbox.  Please know your comments and concerns are important to us, and we’d like to assure you we shared all of it with the appropriate people in our company. Although we don’t have access to future marketing plans, feedback like yours will help us decide how to approach advertising efforts going forward. Thanks again for taking the time to reach out.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am sorry I wasnt able to respond to my complaint sooner, as I mentioned in my complaint I am active duty in US Army, please update the complaint that I received replacement toothbrush and I am very satisfied with the businesses response.
Regards,
[redacted]

We’re very sorry you were disappointed with recent Charmin Ultra Strong bathroom tissue purchases, especially since you’ve been a loyal consumer for so many years. Our products and packages go through many quality checks, so it's unusual for a package to leave our plant without the proper number of...

plies, especially since we try our very best to make sure that each product reaches you in perfect condition. I regret that wasn't the case with your purchases. I appreciate your letting us know this happened, and I shared your reports with our Quality Assurance (QA) Team.  We’d love to work directly with you to resolve this to our mutual satisfaction. To that end, please check your e-mail for a message about Charmin.  Again, we’re sorry you had this experience and regret any inconvenience this has caused you. Please know we value your loyalty to Charmin, and we always welcome your feedback about our brand. Going forward, please feel free to call the toll-free number listed on any Charmin package – [redacted] – if you have comments or questions. As you may know, you can speak live to a Charmin representative between 9am and 6pm EST, Monday through Friday.  Thanks again for reaching out and allowing us to address your concerns.

We’re sorry to hear of your experience while using [redacted] and hope you’re
feeling better. We appreciate
the time you’ve taken to bring this to our attention and want to assure you the information you provided has been reported to the
appropriate people within our...

company.
Please know the
health and well-being of those who use our products is very important to us.
All of our
products are thoroughly evaluated to be safe when used as directed. Additionally, we maintain an
ongoing safety monitoring program to ensure the highest standards
of safety and quality.
 
We are always concerned when a consumer reports a problem with the use of one of
our products and feel it is important to gather as much information as we
can.  When you called August 18 to let us know of your experience, we shared the details you provided with our Health and Safety Team and requested a [redacted]
prepaid debit card to
refund your purchase.  If you haven’t received the card yet, you should receive it
within the next 2-3 weeks.
On August 27 a
letter was sent by postal mail to follow up on your request for compensation for your medical expenses. Please complete the questionnaire enclosed with this letter and
return it to us in the postage-paid mailing envelope provided. In order for our
Health and Safety team to consider reimbursement of out of pocket medical expenses, please include any
other requested materials when you return the completed questionnaire. We ask
that you allow 8 weeks for review of a request for reimbursement of out of
pocket medical expenses once we receive the requested
information.
Again, we regret you had this experience and thank you for letting us know.  If you have additional questions, you can reach us by calling
[redacted].  We appreciate your interest in [redacted] products and welcome the opportunity to address your
concerns.

Thanks for getting back in touch again with the Revdex.com (Revdex.com) and Pampers about Size 3 Swaddlers. I regret your continued disappointment.   Although it’s up to the consumer, mailing with tracking is the only way the U S Postal Service can trace a piece of mail to confirm delivery. I checked again, and as of 12/12/17, we have not received the Pampers coupons from you. We’re unable to move forward without receipt of the unused Pampers coupons.   Thanks for reaching out again.