Bayview Loan Servicing

Almost 2 years ago we had damage done to our home in Illinois and we have been trying to get Bayview to return the insurance check to us so we do what we need to do. State Farm has had to cancel several checks because Bayview is holding the checks. We have overnighted the last check over 2 months ago and we endorsed it because we was told we had to so they could cash it and return it to us but we still haven't recieved the check back as of today. We can't get anybody to answer us as to why. They keep saying the need pictures of the home and the work done but we had a house fire over a year ago and the house was a total loss so we can't give them pictures which they was told about. We need to get the check back in our hands so we can pay off the bills that we have been putting off since we fixed the damage.

Harassing phone calls over last two months prior to grace period.
I have had this mortgage for over 5 years and never missed nor made any late payments. Beginning in March 2018 the company has started calling every day sometimes twice per day the very next day after the 1st of the month and during the grace period until my payment is received. As well, I am sending an additional amount. These are harassing phone calls during the week and on the weekend from just past 8:00 a.m.

In addition, I reach out to Bayview for deferment due to Hurricane Irma and all that was offered to me was six months with interest compounded and catch up amounts when resumed.

I also asked for a loan modification and was denied.

This company seems to be very predatory. Bayview has not been transparent enough and has deceived many customers who thought that they were receiving some sort of relief only to interest and late payment fees piled on.

In November of 2016,I did a deed in Lieu on my former property with Bayview.Property was sold for $5000They have not taken the deed out of our name
I continue to receive letters from code enforcement, IRS for taxes owed, as well as water bills. We have not resided at the property in @ years and are no longer the owners. IRS, code enforcement or the water department will relinquish us of any obligation because of Bayview not transferring the deed. Ive called several times and each time, I'm transferred or handed off to the next person who can help. From lost mitigation dpt., asset management, customer service, and escalation. NO RESOLUTION. I discovered today that there is a law suit against them currently, I'm not the only unsatisfied customer. This has to be resolved code enforcement is threatening 5 days or we'll have to reimburse them for clearing the yards, IRS say we owe $900- and the water bills are piling up and we sold Bayview back the houes! PLEASE PLEASE HELP!!!

Bayview will not respond to our Payoff Demand!!
Unfortunately, M&T Bank utilized Bayview Loan Servicing to oversee our mortgage loan. A quick Google search of Bayview will show thousands of complaints of their terrible business practices. We have sold our home and are scheduled to close tomorrow. Everything is now on hold because Bayview will not respond to our attorney's Payoff Demand!! We have been trying for weeks to get the payoff total. The absolute worst customer service I have ever seen. How are they in business?

I have emailed this company 15 times with no response!! My payments are not posting to my principal on this account and now it's headed for foreclosure! I've made the pAyments!!! I have proof from my bank! Cannot get any response at all! Apparently someone local is in on it because their was papers taped to my front door while we were out!! Taped! I want emailed back and I want my payments posted to my principal! I have contacted an attorney and it was suggested that I get everything I writing! That's why I wAnt emails
Account_Number: XXXXXXX

Trying to do a simple loan assumption to remove my name from a loan due to divorce. Started the process in January it is now April. Have talked to 500 different people and received 500 different instructions. Have been told repeatedly that I have met all requirements and nothing else is needed from myself or my ex wife. Then receive letter stating more is needed. Have sent numerous faxes,emails, and made an ungodly amount of phone calls on this matter. My ex wife has done the same. Every time I call I get a different answer! Surely there is one person at this company knows what is going on in regards to this process!PLEASE HELP!!!!

HOW ON EARTH does this company get a B+ rating when there are 3 positive reviews and a total of 344 customer complaints. Worst company ever... in my case I personally believe they are riding a very fine line of double dipping. Where they take my payments on my deceased mothers house and yet will turn around the same day and tell me they are making arrangements for foreclosure. I've never missed a payment since finding out they owned my mothers loan. Then I just found out the money I've been paying for what I believed was back payments, hasn't been applied whatsoever. Where is that money? There website just shows payments doesn't show what the previous balance was.... worst company ever that needs to be investigated. I hope they take me to court, because I'll be there and God forbid they get a judge who sees their practices as illegal in someway.... sending notices that I'm to sign within ten days, but arrives two days into the ten days I have to get it done. That's a sneaky tactic...so bring on court, you've accepted every payment, but yet want to foreclose? Bring on the courts, I have transcripts of conversations, OH YES you can record them and you don't have to tell them. Don't tell them because they will hang up on you, yet Federal law states that its legal in any state if you are performing legal business transactions to record calls....so when they refuse to be recorded it makes me feel they are playing loosely with the law....and no one can call them on it without them hanging up.

Sale date on my house of 3/28/2018. Company makes no effort to speak with you or follow up. Cannot through to someone because their telephone system.
Will not move forward to make any attempt to resolve my past due mortgage. Stuck on 37 days!!!

Bayview is absolutely the worst company to harass senior citizens...I mail my payment to them and they will hold my check up to 2 weeks before cashing it..in the mean time sending me threatening letters about how far my payment is behind well if they would cash my checks it wouldn't be behind the last check I mailed them was February 23rd they cashed my check March 19th in the meantime I got two threatening letters from them demanding where my payment was from now on will get their payment but at the very last day of the month that I possibly can get it there and I will tare up their threatening letters and burn them without a second thought and if they keep harassing me I will get a lawyer...they hold all my checks for at least 2 weeks after I mail them... and this old senior citizen is getting freakin tired of it..

Bayview Loan Servicing, LLC has been late paying our property taxes out of our escrow account twice withing the last 6 months.
I have been calling and complaining to Bayview since March of 2017 about the property tax issue. In March of 2017 they didn't have our property taxes listed as part of the escrow account. In September of 2017 they didn't pay the 2nd half of our property taxes. I had to call and fight with them to get that resolved. They were 2 months late in finally paying them which resulted in our name being published in the local newspaper as being delinquent on our taxes.
It is now March 2018 and the 1st half of our property taxes were due on the 2nd. Again, Bayview has not paid them. I called and they tell me they have to review things. The bill for the taxes was sent to them from the county treasurers office in January. Bayview confirmed that they received the bill.....but has still not paid the taxes due.
I have already filed a complaint with the Consumer Financial Protection Bureau. I am now filing a complaint with Revdex.com.

Bayview Loan Services refuses to accept the money from RI housing from the Hardest Hut Fund to bring my mortgage current so I can remain in my home.
I was served a notice of foreclosure On myBayview Loan (XXXXXXX) on 1/27/18 with an auction date of 3/14/18. I never received any mediation letters or or letters to cure my default. As soon as I received the foreclosure letter, I contacted RI housing to see if they could help me to get caught up on my payments. Well, I was conditionally approved for their help from the Hardest Hit Fund back on February 12th and they have been trying to get in touch with the lender through a portal since then (2/12, 2/20, 3/1) but the lender has not responded. I have also contacted the lender in the asset management department *** and *** who have both said they have yet to receive anything from RI housing so I faxed and emailed the conditional letter myself. They told me it would take 72 hours to upload and to call back. Long story short, they have yet to take my funds from RI housing. Although, RI housing did call me on 3/2 to tell me the auction was postponed which the asset manager, *** confirmed for me on the 6th as well. However, the very next day,the loan is now being shown as a "deed in lieu" on my credit report which I don't understand at all. I called *** the next day and he basically screamed at me and told me to stop calling him with every little thing and to find the "right" peraon to call and he's just been nice enough to take my calls! I need help! I need this lender to take the money from RI housing so I can stay in my home!

This company took over my mortgage from Chase back in November. According to my loan terms from Chase, I have a grace period to the 16th of every month to make my monthly payments. No terms of the loan have changed, but when Bayview does not receive your payment the first of the month, they will harass you everyday with 3-4 phone robocalls per day. If you choose to speak with a customer service representative, most of them do not know what they are doing. I finally got through to someone who did know what they are doing. This is the worst mortgage company I have ever had and I just wish they would sell my account to a different servicer.

This company bought my 2nd mortgage last year. Somehow they managed to lose my automatic payment information. When I signed up again, it was never processed and I got behind. They are impossible to contact. They won't accept an online payment if you're behind, but you can't get through to them to make a payment. All I want is to get caught up and pay this loan off. If I could give them a half star I would.

I contacted Bayview Loan Servicing on January 31st to inquire if I would be receiving a 1099-C in addition to the 1099-A that I had already received. My asset manager, *** did not return my call. I called again on February 7 and was told that the 1099-C was not yet prepared to to call back the following day. I called back on February 15th and was told that an "action was started and should be completed by February 22." I proceeded to leave messages for my asset manager on February 20th and 27th. On February 28th I called the main toll free number and spoke with *** in the call center. *** told me that the 1099-C was prepared, completed, and mailed on February 22nd. I called the main toll free line again on March 9th and was told that the "action was never completed and the 1099-C is still not prepared." I spoke to the escalation department and was told it was still not completed and no one was available for an explanation. I was told I would receive a call back within 24 business hours.
Product_Or_Service: Loan Servicing

Bayview loan services refunded my mortgage payments made on time back to my account. This made my mortgage delinquent and placed it in foreclosure.
Bayview loan servicing refunded mortgage payments starting 10/2017 through 12/2017. This made my account delinquent and put my mortgage in foreclosure. My mortgage payments have been made monthly and on time using bill pay for as long as this account has been with this loan servicer. I have attempted on numerous occasions to resolve this issue. I spoke to them on 10-23-17 once I realized the mortgage had been accepted and refunded back to my checking account. They told me I was a month behind and had been for the entire year. I told them that was incorrect. They told me OI had late fees and the amounts paid on the mortgage was incorrect.I went through every month with the representative and paid those fees. They also said I had money in a suspense account that was placed there, at that time it was $916.12. Which I later realized was the monthly payment they said I was behind on.I paid all fees which equaled to 128.36 (late fees)+916.12 (suspense account)+1172.84(credit card payment)which equals to $2217.32 including October's payment again. Confirmation number XXXXXXX. After doing that I was told my account was correct and my mortgage payment was changed again to $988.94. In 11/17 and 12/17 The mortgage payments were made, accepted by Bayview loan servicer and again for both months refunded back to my checking account. I called on 11-27-17 and spoke to someone and they requested bank statements to show proof I paid. I faxed them on 11-27-17. I called on 11-29-17 and 11-30-17 to speak to someone about this matter, her name was *** and she told me this matter would be escalated. On 1-9-18 I called and spoke to *** who told me she would escalate this matter. On 1-10-18 I received certified mail stating my house was in foreclosure and will be seized on 2-5-18. On 1-11-18 I called and spoke to *** to inform them I was receiving foreclosure information, she told me that was correct and it was on my statements. On 1-15-18 I spoke to *** who was very helpful she told me that they had received the bank statements and she would escalate the matter also not to make payments until they figure out what was happening to the account, and she would call me back. However she did not call back. I called on 1-18-18 and spoke to *** who told me I was 3 months behind I attempted to explain to him the situation. I explained to him why I was not making the payment again for the 2 months. On 1-29-18 I called about my account, no-one had returned my phone calls. I wanted to know whether they had identified the problem. I left a message for *** I spoke to her on 1-30-18 who said that upper management said it was not their error because the account number was incomplete. I explained to her that the mortgage was sent by bill pay and it was the same account number that they had received payments for 8 months with no problems and for October, November and December this company accepted my payments and then refunded them back to my account and then told me I was delinquent and in foreclosure. She said I was correct and that she needed to escalate this issue.I then spoke to *** who told me I was 3 months behind and their cashiers office did not make an error and requested I send bank statements, which I did again via e-mail. On 2-14-18 I spoke to Mr. who told me I was behind 2 months on my mortgage and I was delinquent. I explained to him the reason why and he said I should have made my payments on time,at that point I could no longer handle this situation without help or some kind of support.
This company has received mortgage payments for the months of January, February and March on time via bill pay, using the same account number and these payments were received and accepted by them. They have not been refunded in my account. However, the loan servicing company has broken into my home, changed the locks on my door, winterized my home and replaced a back door, knocked the fence down without my permission.

Horrible,tried my best to due without any stars, horrible company. Ignores laws and regulations. I don't know who is posting positive reviews, but it must be employees. Do not due business with this company, they have to be on the brink of investigation. What they don't understand is that sure people will cover for them until the seat gets hot ( have you not watched our political circus in progress). Bayview, I hope you're reading this, it will be your own employees that realize they can get millions for whistle blowing, and they will tell on you, and boy will I be dancing around the house. You're on borrowed time, talk to BOA.

Horrible company with horrible customer service. They tell you all is fixed but still can't get a statement right to save their souls if they have any.

Unpaid property taxes
The city of Yonkers is in the process of putting a lien on my property as my mortgage company has not keep the city taxes. I've called numerous times and was promised this was done and it has not been in addition they have not provided me proof that they have paid the taxes even though I'm paying the taxes to my mortgage. I also receive bad customer service where I've been hung up numerous times and put on hold for long periods of time when I call customer service .

Was working in a Modification which was never declined. They sent my home for foreclosure without notifying me once.
In October I called Bayview to work out a modification. The representative said to show hardship, I should miss two to three payments. I did I was told and then she declined my modification and refused to take any payments. I just found out by a third party that my house in in foreclosure and never did I receive one piece of mail or calling telling me this. The same representative that I have speaking to, has stated that she has called me at least once a week which is not true. She has not called but instead I have been trying to get into contact with a manager because the agent is cruel and rude. I told her that payment was sent of 7000. She said I would need the double of that amount. How can I save my home if they are uncooperative and don't follow FDCPA rules.

This complaint is about my mortgage its been 2years already that I apply for a modification on loan #XXXXXXX after several months they offered me a modification but when I received the documents to sign they send me a diferent amount .I tried to contact the asset manager, supervisors made appointments by phone they never reply.Ive requersting a repayment plan same thing no luck at all they been charging excessive fees to this loan If they cant offer me a modificationplan or repayment plan on this loan at least waive fees in order to pay the outstanding balance Its nearly impossible to get in touch with them.T
Product_Or_Service: mortgage
Account_Number: loanXXXXXXX