Beau Derma

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 4/ Please allow up to business days for the refund check to be received from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Beau Derma

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Originally when I ordered the trialI called immediately to cancelA Revita Eye offer popped up on the screen, inquiring if I would like to purchase their product as well for $The screen turned a transparent gray, with no option to opt out or get out of the siteI had to log off to get out of the siteWhen I logged back onI had received a email notice from Revita Eye, with an order number Revita Eye and Beau Derma are the same companyI immediately called to cancel both ordersIn both instances the agents refused to allow me to opt outUnless I agreed to purchase a one time order of their product for I did agree, otherwise they threaten to bill my credit card Enclosed Is a copy of the e-mail conversation between a Beau Derma agent and IIf you notice the agent states, "When you canceled you actively chose the option to keep your complete program for the extremely discounted price of $in lieu of returning it." "program" being the key wordThe program is a dollar membership, where there product will be mailed out to you monthlyThe only reason I was able to cancelIs I had to go to my bank, explain the situationMy Debit credit card was cancelled and I was given a new card to prevent Beau Derma and Revita Eye from billing me According to my bank, Revita Eye, Charged me twice $and I did receive the product for the cancelled order number for $I was charged an additional 14.71, but no product was mailed out to meI tried communicating with the company via e-mail and telephoneThe email came back as non existent, and I have been unable to reach them via telephoneBoth products share the same company address and suite number Regards, [redacted]

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $ on 4/6/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Beau Derma

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am aware of all of the details you provided; however, stating that your day trial and subsequent auto fill orders information was all over is absolutely falseI ordered this at the same time as the Beauderma product, and did not see those requirements anywhere, let alone "all over"Based on the number of complaints you have, this is how you make the majority of your moneyIt's fairly obvious you purposely placed the information only buried in the Terms and Conditions for the express purpose of deceiving your customers-you should be ashamed of your business practicesI requested a full refund of the trial and the shipment sent in AprilI will gladly send the product back-the bottle sent in April is still sealed, and the trial bottle only had a very small amount used as it burned my skin Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] THE TOTAL AMTWITHDRAWN FROM MT ACCTBY THIS BUSINESS, IS $+ S&HNOTHING LESS, WILL BE ACCEPTABLEIT TOOK THEM MINTO WITHDRAW FUNDS ON 2/22/NOTHING REGARDING RE EMBURSEMENT SINCE? THEY HAVE TOTALLY BLOWN ME OFF!

Hello, The customer has contacted customer care today and was notified that the FULL REFUND of $has been processed and it will take up to 3-business days from January 12, for the credit to show Sincerely, Beau Derma www.trybeauderma.com [email protected] (888) 510-

Hello, Per the client, she has already received her refundAlso, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handling We have done our due diligence on this complaint Sincerely, Beau Derma www.trybeauderma.com [email protected] (888) 510-

Hello, His/ Her account has been cancelled and will no longer be receiving anymore products or be charged It was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptionNevertheless, we have refunded the client for the full amount of $ Please allow 3-business day for the credit to showSincerely, Beau Derma www.trybeauderma.com [email protected] (888) 510-

Hello, We are in receipt of you complaint on behalf of [redacted] We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 1/30/ Please allow up to business days for the credit to show Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Beau Derma www.trybeauderma.com [redacted]

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full month refund of $on 2/10/and an additional $on 2/11/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Beau Derma

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a refund of $on 3/09/and an additional check will be mailed to the client for a total of $ Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Beau Derma

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was not aware of the automatic monthly charges and shipments or the time frame for cancellation I would have never ordered the product if I had been aware of the conditions for accepting the offer I will not be satisfied until I have a full refund I can not afford to simply give this company money for nothing I do not have their product and they still have $of my money This is not over Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not satisfied because thru this one order they also tacked on an amount of $and $for a product I did not orderWhen you order the sample for $they automatically put another sample on under the name of a company called Revita Eye which is shipped from the same addressI called the cancellation number and cancelled everything but they still sent the two samples and the other two charges are still on my credit cardthru e-mail I told them the samples would be returned to them unopened and they sent me a number to call to get return instructions and when you call there's never a live person answeringThey are ripping people off under two different company names using the exact same addressThe $and $is billed by Beau Derma showing on my credit card as Skin Refresh billed from Las Vegas, Nv and the$and $is showing as Revitaleye from Tustin, CaThe samples address is showing as coming from the Santa Ana, CaaddressSince the only order made was thru one e-mail they should be responsible for all the charges

Hello, The customer was refunded $on 9/29/and $on 10/13/Both transactions should be posted within 3-business days from the day of refundAs stated in the terms and conditions, we offer a day free trialThis means that the trial is free for days with the small amount of $for the shipping and handling feesThe customer must call to cancel before the days is overIf they don't, they will be charged $for that bottle which is no longer under trialThe customer remains on our monthly subscription program until they call in to cancelThey would receive a new bottle and be charged every days when the product runs outWe have cancelled the customer's accountShe will no longer be receiving anymore products or be charged [redacted] erma.com [email protected] (888) 510-

Hello, We are in receipt of you complaint on behalf of the client We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 2/9/ Please allow up to business days for the credit to show Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription In regards to [redacted] *** Please speak with them in regards to their refund Sincerely, Beau Derma www.trybeauderma.com [email protected] (888) 510-

Hello, According to our internal system, the customer have been refunded full month as requested The first month refund was made on 4/7/for $and an additional $on 4/14/ Please close the case as we have already provided and resolved the disputeSincerely, Beau Derma

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 4/29/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Beau Derma

Hello, We are in receipt of you complaint on behalf of [redacted] We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 1/26/ Please allow up to business days for the credit to show Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Beau Derma www.trybeauderma.com [redacted]

Hello,We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 4/29/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscriptionSincerely,Beau Derma