Beau Derma

Hello,
Per the client, she has already received her refund. Also,
please be aware that it was stated in the terms and conditions that the
customer would be charged for the full 30 days for the trial bottle if they
didn't cancel before the 14 days was over. The system does not and will not
allow the client to proceed to the checkout section to complete the purchase
unless he/she acknowledges the terms and condition of the product.  The
customer is automatically signed onto our monthly subscription until they call
in and ask to cancel the product.  After the customer finishes their 30
day supply of the product, they will be charged on the card on file for a 30
day supply plus shipping and handling.  We have done our due diligence on this complaint.  
Sincerely,
 Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Hello,
WE are unable to locate the customer.  Please provide us with the first 6 digit and the last 4 digit of the credit card used.
Sincerely,
font-family: 'Times New Roman', serif;">Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Hello,
We attempted to locate you by utilizing all of the information provided even the first 6 and last 4 of the credit cared which you used to purchase to locate the transaction, but we were unable to find any under your name.  Please make sure you are filing a complaint to the correct company.
Sincerely,
Beau Derma

Hello,
According to our internal system,  the customer have been refunded 2 full month as requested.  The first month refund was made on 4/7/15 for $89.95 and an additional $94.90 on 4/14/15.  Please close the case as we have already provided and resolved the dispute.
Sincerely,
Beau Derma

Hello,
Per the clients own response stating "The$42.71 and $5.95 is showing as Revitaleye from Tustin, Ca".  Please contact Revitaleye company directly in regards to a refund request.  In regards to a request from Beau Derma, we have refunded the client for the charges which were made.
Sincerely,
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 4/29/2015.  Please allow up to 10
business days for the credit to...

show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Beau Derma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am aware of all of the details you provided; however, stating that your 14 day trial and subsequent auto fill orders information was all over is absolutely false. I ordered this at the same time as the Beauderma product, and did not see those requirements anywhere, let alone "all over". Based on the number of complaints you have, this is how you make the majority of your money. It's fairly obvious you purposely placed the information only buried in the Terms and Conditions for the express purpose of deceiving your customers-you should be ashamed of your business practices. I requested a full refund of the trial and the shipment sent in April. I will gladly send the product back-the bottle sent in April is still sealed, and the trial bottle only had a very small amount used as it burned my skin.
Regards,
[redacted]

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full  month refund of $13.95 on 2/10/2015 and an additional $76.46 on 2/11/15.  Please...

allow up to 10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Beau Derma

Roman";
mso-bidi-theme-font:minor-bidi"> 
 
[redacted], 
 
We
recently received your complaint ID [redacted] from the Revdex.com
regarding your account with Beau Derma.
We take complaints very seriously and we
hope this response will provide you with additional information. We received
your order on March 25, 2015.
The
terms of the offer that you agreed to at the time of your order clearly state
that you were to have a two week trial period starting from the date of your
order processing in which you could cancel your account to avoid further
charges.  On your order page you were provided with the following
information:
We are confident you will see the benefits of using our Beau Derma Product within our 14 day shipping trial program. You are taking the
next step toward a more confident you! Upon signing up for your trial offer,
your credit card provided will be charged a One-time Shipping & Handling fee of $4.95. If you contact customer
service to terminate your trial enrollment within 14 day of the date that you
enroll in the Program, you will not receive any additional product and you will
not be charged anything else. Your enrollment date is the date that you submit your
order for the trial product. All orders are shipped within 2-3 business
days. If you do not cancel within 14 day
of the date that you enroll in the Program, we will charge the same card you
provided at enrollment the monthly membership fee of $89.95. Then, beginning
about 30 days after enrollment in membership program we will send you a fresh
monthly shipment of the product and charge your card $94.90 when each supply
ships. You can cancel monthly shipments and avoid further Monthly Charges at
any time by contacting customer service at 24 hours a day, 7 Days a week.
 
These
terms were presented to you in multiple places on our website when you ordered
our product. If there was any confusion with the terms you could have called
our customer service team and they would have been happy to assist you.
 
Since
we did not hear from you during your trial period, you were charged $89.95 on April
8, 2015. You were then enrolled into our monthly
shipment program and received two additional package at the cost of $89.95.
 
The
first time we heard from you regarding the cancelation of your account was on June
11, 2015. Your account was immediately canceled and you have not received any
shipments or charges since then. 
 
Our
representative made every effort to assist you with a refund. We have
provided you with a full, immediate refund of $89.95 and requested you send the
product back.
 
Your
return was received within the return deadline date and a refund of $89.95 was
already issued back to you on June 11, 2015. That is the full product price of
the June shipment.
 
As
stated in our purchase terms you may only return the most recent shipment for a
refund.
 
Your
account remains canceled and you will not receive any further shipments or
charges.
 
Sincerely,
Beau
Derma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I have received a full refund and consider this complaint resolved Thank you.p>
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear .
Please see the attached emails  from this company.  I have yet to receive my refund for a product I never cancelled before even before be shipped. 
No where in the agreement does it say you will pay for the free trial if you cancel before the 14 days. This is a scam. 
Regards,[redacted]

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95.90 on 4/142015.  Please allow up to 10
business days for the refund...

check to be received from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Beau Derma

Hello,
His/ Her account has
been cancelled and will no longer be receiving anymore products or be charged.
It was stated in the terms and conditions every customer agrees to before
proceeding to check out. The customer must call in and cancel their account before
the 14 day trial is over. If the customer fails to cancel their account, they
will be charged for the trial product and be subscribed onto our monthly
subscription. Nevertheless,  we have refunded the client for a total of $29.42.  Please allow 3-5 business days for the credit to show.
Sincerely,
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Hello,
His/ Her account has
been cancelled and will no longer be receiving anymore products or be...

charged.
It was stated in the terms and conditions every customer agrees to before
proceeding to check out. The customer must call in and cancel their account before
the 14 day trial is over. If the customer fails to cancel their account, they
will be charged for the trial product and be subscribed onto our monthly
subscription. Nevertheless,  we have refunded the client for the full amount of 
$39.71 .   Please allow 3-5 business day for the credit to show.
Sincerely, 
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

My complaint ID [redacted] has been resolved. The company has credited my credit card with the disputed amount.
font-family: arial, sans-serif;"> 
Thank you so much in getting this issue resolved !!
 
[redacted]
###-###-####

Hllo,
 
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.5 on 3/30/2015.  Please allow up to...

10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Beau Derma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My issue with this company is that they offered 2 products both Beau Derma and Revita Eye by calling one number.  They DO NOT clearly indicate that they will be charging you after 14 days.  I also think that if they have 1 number to call to order the product I should not have to send my complaint on the other product elsewhere.  It is clear that they like deceiving people with this entire process.
Yes they did say they would refund my 89. dollars but they also charged another 89 on the initial set up.  
They are hiding behind their alleged "notification" that if you don't cancel in 14 days they are charging you 89 and also signing you up for automatic renewals.  
This entire process is a scam.  When I called to complain I could hear numerous other operators on their end talking to others about the same thing----cancelling and the ridiculous charges and claims on their product.   
The final straw is that their product doesn't work as it claimed.  It is no better than a standard moisturizer.  
So I am not accepting their claim that they are right.  They are a deceptive company taking advantage of people with a product that doesn't perform.   I will watch my credit card for the refund they said they would process.  Regardless of that outcome this company is a scam.
Regards,
[redacted]

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a courtesy one month refund of $94.90 ( $13.49 on 5/7/2015 and a check will be mailed in an additional amount of...

$81.41).  Please allow up to 10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Beau Derma

Good morning,
 
Complaint ID #[redacted].  On January 5th Beau Derma relayed that they would refund my $89.95 within 3-5 days.  As of today it has been 7 days and NO refund yet.
 
Please advise if I should go back on the website and file another complaint or will this email be sufficient for Revdex.com to check on my refund?  Thank you.
 
[redacted]
###-###-####