Beau Derma

Hello,
We are in receipt of you complaint on behalf of the customer. We understand the customer frustrations and have responded
to the complaint by providing a refund of $on 1/28/and an additional $on 2/6/totaling
$89.95.
Please allow up to business days for the credit to show. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription
.
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ** *** ***

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $on 2/29/2015. Please allow up to
business days for the credit to show from the
refunded date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Sincerely,
Beau Derma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI cannot write anyting in the body of your messageI reject the companies response, my point is, why am I being charged anything? I cancelled all orders, I do not want any of the product, it was a scam and a mistake it was ordered
All the best, ***
Regards,
*** ***

Stupidly ordered Beau Derma and Revita Eye stating day full refund, only had to pay $and $shipping/handling Before days were up I had gotten charged for the shipping/handling, and before days were up I was charged, quite unexpectedly, $and $ Both companies out of same building, both in on scam Talked with someone, I believe, same person twice and they told me they would give me 15%, then 30% then 50% back I shouldn't have to accept anything other than 100% back and I am furious I want to tell everyone - BEWARE!!!

Hello,
We are in receipt of you complaint on behalf of the customer. We understand the customer frustrations and have responded
to the complaint by providing a full refund of $on 2/3/2015.
Please
allow up to business days for the credit to show. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Beau Derma
www.trybeauderma.com
[email protected]
*** ***

">
[redacted],
We
recently received your complaint ID [redacted] from the Revdex.com
regarding your account with Beau Derma
We take complaints very seriously and we
hope this response will provide you with additional informationWe received
your order on March 25,
The
terms of the offer that you agreed to at the time of your order clearly state
that you were to have a two week trial period starting from the date of your
order processing in which you could cancel your account to avoid further
charges. On your order page you were provided with the following
information:
We are confident you will see the benefits of using our Beau Derma Product within our day shipping trial programYou are taking the
next step toward a more confident you! Upon signing up for your trial offer,
your credit card provided will be charged a One-time Shipping & Handling fee of $If you contact customer
service to terminate your trial enrollment within day of the date that you
enroll in the Program, you will not receive any additional product and you will
not be charged anything elseYour enrollment date is the date that you submit your
order for the trial productAll orders are shipped within 2-business
days.
If you do not cancel within day
of the date that you enroll in the Program, we will charge the same card you
provided at enrollment the monthly membership fee of $Then, beginning
about days after enrollment in membership program we will send you a fresh
monthly shipment of the product and charge your card $when each supply
shipsYou can cancel monthly shipments and avoid further Monthly Charges at
any time by contacting customer service at hours a day, Days a week
These
terms were presented to you in multiple places on our website when you ordered
our productIf there was any confusion with the terms you could have called
our customer service team and they would have been happy to assist you
Since
we did not hear from you during your trial period, you were charged $on April
8, You were then enrolled into our monthly
shipment program and received two additional package at the cost of $
The
first time we heard from you regarding the cancelation of your account was on June
11, Your account was immediately canceled and you have not received any
shipments or charges since then.
Our
representative made every effort to assist you with a refundWe have
provided you with a full, immediate refund of $and requested you send the
product back
Your
return was received within the return deadline date and a refund of $was
already issued back to you on June 11, That is the full product price of
the June shipment
As
stated in our purchase terms you may only return the most recent shipment for a
refund
Your
account remains canceled and you will not receive any further shipments or
charges
Sincerely,
Beau
Derma

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 4/14/2015.  Please allow up to 10
business days for the credit to show from the...

refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Beau Derma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted] THE TOTAL AMT. WITHDRAWN FROM MT ACCT. BY THIS BUSINESS, IS $173.00 + S&H.
NOTHING LESS, WILL BE ACCEPTABLE.
IT TOOK THEM 2 MIN. TO WITHDRAW FUNDS ON 2/22/15.
NOTHING REGARDING RE EMBURSEMENT SINCE?
THEY HAVE TOTALLY BLOWN ME OFF!

Hello, 
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 3/30/2015.  Please allow up to 10
business days for the credit to...

show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
Beau Derma

Hello, 
Her account has been cancelled and will no longer be receiving anymore products or be charged. Also, it was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day...

trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. We have refunded a total of $175.90 on 12/2/2014. Credit should be posted within 3-5 business days.  We apologize for the inconvenience.
[redacted]
www.trybeauderma.com
[email protected]
(888) 510-9185

Hello, 
 
The customer was refunded $44.98 on 9/29/2014 and $44.97 on 10/13/2014. Both transactions should be posted within 3-5 business days from the day of refund. As stated in the terms and conditions, we offer a 14 day free trial. This means that the trial is free for...

14 days with the small amount of $4.95 for the shipping and handling fees. The customer must call to cancel before the 14 days is over. If they don't, they will be charged $89.95 for that bottle which is no longer under trial. The customer remains on our monthly subscription program until they call in to cancel. They would receive a new bottle and be charged every 30 days when the product runs out. We have cancelled the customer's account. She will no longer be receiving anymore products or be charged.
 
[redacted]
[redacted]erma.com
[email protected]
(888) 510-9185

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,
We are in receipt of you complaint on behalf of  the client.  We understand the customer frustrations and have responded
to the complaint by providing a full refund of $89.95 on 2/9/2015. 
Please allow up to 10 business days for the credit...

to show.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Thank you for your reply.
Arial; color: #222222;">We have been vacationing for a while.We have been credited from BDM Beau Derma the full amount on 08 21 14 for $ 89.95 on our credit card.Thank you for your help and response[redacted] [redacted]@comcast.net

Hello,
We are in receipt of you complaint on behalf of  the client.  We understand the customer frustrations and have responded
to the complaint by providing a full refund of $89.95 on 2/9/2015. 
Please allow up to 10 business days for the credit...

to show.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
In regards to [redacted].  Please speak with them in regards to their refund.
 
Sincerely,
 
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Hello,We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 4/29/2015.  Please allow up to 10
business days for the credit to show from the refunded date. ...

Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely,Beau Derma

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 3/10/2015.  Please allow up to 10
business days for the credit to show...

from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
Beau Derma

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $179.90 on 7/23/2015.  Please allow up to 10
business days for the credit to show from the...

refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Beau Derma

Hello,
We are in receipt of you complaint on behalf of  [redacted].  We understand the customer frustrations and have responded
to the complaint by providing a full refund of $39.71 on 1/30/2015. 
Please allow up to 10 business days for the...

credit to show.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Beau Derma
www.trybeauderma.com
[redacted]
[redacted]