Beau Derma

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My issue with this company is that they offered products both Beau Derma and Revita Eye by calling one number They DO NOT clearly indicate that they will be charging you after days I also think that if they have number to call to order the product I should not have to send my complaint on the other product elsewhere It is clear that they like deceiving people with this entire processYes they did say they would refund my dollars but they also charged another on the initial set up They are hiding behind their alleged "notification" that if you don't cancel in days they are charging you and also signing you up for automatic renewals This entire process is a scam When I called to complain I could hear numerous other operators on their end talking to others about the same thing----cancelling and the ridiculous charges and claims on their product The final straw is that their product doesn't work as it claimed It is no better than a standard moisturizer So I am not accepting their claim that they are right They are a deceptive company taking advantage of people with a product that doesn't perform I will watch my credit card for the refund they said they would process Regardless of that outcome this company is a scam Regards, [redacted]

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 3/30/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Beau Derma

[redacted] , We recently received your complaint ID [redacted] from the Revdex.com regarding your account with Beau Derma We take complaints very seriously and we hope this response will provide you with additional informationWe received your order on March 25, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a two week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges On your order page you were provided with the following information: We are confident you will see the benefits of using our Beau Derma Product within our day shipping trial programYou are taking the next step toward a more confident you! Upon signing up for your trial offer, your credit card provided will be charged a One-time Shipping & Handling fee of $If you contact customer service to terminate your trial enrollment within day of the date that you enroll in the Program, you will not receive any additional product and you will not be charged anything elseYour enrollment date is the date that you submit your order for the trial productAll orders are shipped within 2-business days If you do not cancel within day of the date that you enroll in the Program, we will charge the same card you provided at enrollment the monthly membership fee of $Then, beginning about days after enrollment in membership program we will send you a fresh monthly shipment of the product and charge your card $when each supply shipsYou can cancel monthly shipments and avoid further Monthly Charges at any time by contacting customer service at hours a day, Days a week These terms were presented to you in multiple places on our website when you ordered our productIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on April 8, You were then enrolled into our monthly shipment program and received two additional package at the cost of $ The first time we heard from you regarding the cancelation of your account was on June 11, Your account was immediately canceled and you have not received any shipments or charges since then Our representative made every effort to assist you with a refundWe have provided you with a full, immediate refund of $and requested you send the product back Your return was received within the return deadline date and a refund of $was already issued back to you on June 11, That is the full product price of the June shipment As stated in our purchase terms you may only return the most recent shipment for a refund Your account remains canceled and you will not receive any further shipments or charges Sincerely, Beau Derma

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am aware of all of the details you provided; however, stating that your day trial and subsequent auto fill orders information was all over is absolutely falseI ordered this at the same time as the Beauderma product, and did not see those requirements anywhere, let alone "all over"Based on the number of complaints you have, this is how you make the majority of your moneyIt's fairly obvious you purposely placed the information only buried in the Terms and Conditions for the express purpose of deceiving your customers-you should be ashamed of your business practicesI requested a full refund of the trial and the shipment sent in AprilI will gladly send the product back-the bottle sent in April is still sealed, and the trial bottle only had a very small amount used as it burned my skin Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you very much for your assistance [redacted]

Hello, We have credited on 2/24/ The other amount is not charged by Beau Derma Please have the customer contact the correct companySincerely, Beau Derma

Hello, Previously we are requesting the first digit and the last digit of the credit card to locate the file Please supply this to us here, so that we may be able to assist youSincerely, Beau Derma www.trybeauderma.com [email protected] (888) 510-

Hello, The customer account was charged by BeauDerma for only $for shipping and handling Please have the client file the complaint to the correct company Also, there are no recurring shipment for the client and we do see that the client has a already cancelledSincerely, Beau Derma

Good morning, Complaint ID # [redacted] On January 5th Beau Derma relayed that they would refund my $within 3-days As of today it has been days and NO refund yet Please advise if I should go back on the website and file another complaint or will this email be sufficient for Revdex.com to check on my refund? Thank you [redacted] ###-###-####

Hello, It is stated in our terms and conditions that the customer will receive a 14 day trial of our product not a free sample. The customer must call in to cancel or they will be charged on the 14 day. If the customer does not cancel, they are subscribed onto our... monthly subscription and will receive more product every 30 days. The customer agreed to this while agreeing to our terms and conditions before proceeding to check out. We have refunded the customer $89.95 on 10/13/2014 for the 8/10/2014 transaction for Beau Derma. The customer's account is cancelled and will no longer be receiving anymore of our products or be charged. Beau Derma www.trybeauderma.com [email protected] (888) 510-9185

Hello, We are in receipt of you complaint on behalf of [redacted] *** We understand the customer frustrations and have responded to the complaint by providing a refund of $on 1/27/Additionally on 1/29/we have provided the client another refund of $which totals $ Please allow up to business days for the credit to show Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Beau Derma www.trybeauderma.com [email protected] (888) 510-

Hello, WE are unable to locate the customer Please provide us with the first digit and the last digit of the credit card usedSincerely, Beau Derma www.trybeauderma.com [email protected] (888) 510-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I have received a full refund and consider this complaint resolved Thank you.p> Regards, [redacted] ***

Hello, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $ on 4/16/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Beau Derma

Hello, It was stated in the terms and conditions that the customer would be charged $for the trial bottle if they didn't cancel before the days was overThe customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file a total of $for the bottle and shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund In order to speak to a customer representative the customer must listen to all options through our automated phone systems There is an option to be transferred to a customer representativeWhen a customer agrees with our terms and conditions, it is expected that they read what they are agreeing to the terms Nevertheless, we have refunded the customer a total of: $on 12/15/ Credit should be posted within 3-business days The customer account has been cancelled and will no longer be receiving shipments or charges Beau Derma www.trybeauderma.com [email protected] (888) 510-

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you!! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They have refunded the money for 8/but they charged me for a month later and I was in Europe did not order anything so when I came back I sent them the envelope unopenedThey have to refund me the $chargedThese people are unbelievable doing everything they can to trick the public and rob themPlease go on google and type Beau Derma to see the complaints as well as on rif-offThank youThey must refund me the other charge, it was supposed to be a trial an d no one said anything about sending me automatically anythingIt's a lie, I would not have agreed and they never disclosed the price anywayIT WAS SUPPOSED TO BE A FREE SAMPLE

Hello, We are in receipt of you complaint on behalf of the client We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 2/9/ Please allow up to business days for the credit to show Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Beau Derma www.trybeauderma.com [email protected] (888) 510-

Hello, We are in receipt of you complaint on behalf of [redacted] ***. We understand the customer frustrations and have responded to the complaint by providing a courtesy refund of $13.49 on 2/16/2015 and an additional $81.41 on 2/20/2015 totaling... $94.90. Please allow up to 10 business days for the credit to show. Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full 30 days for the trial bottle if they didn't cancel before the 14 days was over. The system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product. The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product. After the customer finishes their 30 day supply of the product, they will be charged on the card on file for a 30 day supply plus shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund. Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be charged. It was stated in the terms and conditions every customer agrees to before proceeding to check out. The customer must call in and cancel their account before the 14 day trial is over. If the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. In regards to a complaint against [redacted] *** Please refer to the specific company directly. Sincerely, Beau Derma www.trybeauderma.com [email protected] (888) 510-9185

Hllo, We are in receipt of you complaint on behalf of the customer We understand the customer frustrations and have responded to the complaint by providing a full refund of $on 3/30/ Please allow up to business days for the credit to show from the refunded date Also, please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe system does not and will not allow the client to proceed to the checkout section to complete the purchase unless he acknowledges the terms and condition of the product The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product After the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription Sincerely, Beau Derma