Beau Derma

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a courtesy  full month  refund of $89.95  on 3/3/2015 and an additional $4.95...

totaling $94.90.  Please allow up to 10
business days for the credit to show.  Also, please be aware that it was
stated in the terms and conditions that the customer would be charged for the
full 30 days for the trial bottle if they didn't cancel before the 14 days was
over. The system does not and will not allow the client to proceed to the
checkout section to complete the purchase unless he acknowledges the terms and
condition of the product.  The customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the product. 
After the customer finishes their 30 day supply of the product, they will be
charged on the card on file for a 30 day supply plus shipping and handling.
Usually, the customer must receive and RMA number from the customer service
department to return the product and they will then receive a refund. 
Nevertheless, the customer account has been cancelled and will no longer be
receiving anymore products or be charged. It was stated in the terms and
conditions every customer agrees to before proceeding to check out. The customer
must call in and cancel their account before the 14 day trial is over. If the
customer fails to cancel their account, they will be charged for the trial
product and be subscribed onto our monthly subscription. 
 
Sincerely,
Beau Derma

Hello, 
 
As stated in our terms and conditions, the customer must call in to cancel before the 14 day trial period is over. If the customer does not cancel before the 14 day trial, they will be charged $89.95 for the product that is no longer on trial.  They will...

then be subscribed on our monthly subscription until cancellation. We have refunded the customer $89.95 and it should be posted within 3-5 business days. She will no longer be receiving anymore product or be charged. 
 
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Hello,We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 4/14/2015.  Please allow up to 10
business days for the credit to show from...

the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Beau Derma

Hello,
We have credited on 2/24/15.  The other amount is not charged by Beau Derma.  Please have the customer contact the correct company.
Sincerely,
Beau Derma

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a courtesy full month refund of $94.90 on 4/14/2015.  Please allow up to 10
business days...

for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
Beau Derma

Hello,
His/ Her account has
been cancelled and will no longer be receiving anymore products or be charged.
It was stated in the...

terms and conditions every customer agrees to before
proceeding to check out. The customer must call in and cancel their account before
the 14 day trial is over. If the customer fails to cancel their account, they
will be charged for the trial product and be subscribed onto our monthly
subscription. Nevertheless, we have refunded customer $89.95.  Please allow 3-5 business days for the credit to show.
Sincerely,
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I am not satisfied because thru this one order they also tacked on an amount of $42.71 and $5.95 for a product I did not order. When you order the sample for $4.95 they automatically put another sample on under the name of a company called Revita Eye which is shipped from the same address. I called the cancellation number and cancelled everything but they still sent the two samples and the other two charges are still on my credit card. thru e-mail I told them the samples would be returned to them unopened and they sent me a number to call to get return instructions and when you call there's never a live person answering. They are ripping people off under two different company names using the exact same address. . The $39.71 and $4.95 is billed by Beau Derma showing on my credit card as Skin Refresh billed from Las Vegas, Nv and the$42.71 and $5.95 is showing as Revitaleye from Tustin, Ca. The samples address is showing as coming from the Santa Ana, Ca. address. Since the only order made was thru one e-mail they should be responsible for all the charges.

Hello, 
It was stated in the terms and conditions that the customer would be charged $89.95 for the trial bottle if they didn't cancel before the 14 days was over. The customer is automatically signed onto our monthly subscription until they call in and ask to cancel the product....

After the customer finishes their 30 day supply of the product, they will be charged on the card on file a total of $94.90 for the bottle and shipping and handling. Usually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund. 
In order to speak to a customer representative the customer must listen to all options through our automated phone systems.  There is an option to be transferred to a customer representative. When a customer agrees with our terms and conditions, it is expected that they read what they are agreeing to the terms.  Nevertheless, we have refunded the customer a total of:  $175.90 on 12/15/2014.  Credit should be posted within 3-5 business days.  The customer account has been cancelled and will no longer be receiving shipments or charges.  
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Hello,
We are in receipt of you complaint on behalf of  [redacted].  We understand the customer frustrations and have responded
to the complaint by providing a refund of $44.95 on 1/27/2015. Additionally on 1/29/15 we have provided the client another...

refund of $49.92 which totals $94.90  Please allow up to 10 business days for the credit to show.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Originally when I ordered the trial. I called immediately to cancel. A Revita Eye offer popped up on the screen, inquiring if I would like to purchase their product as well for $5.99. The screen turned a transparent gray, with no option to opt out or get out of the site. I had to log off to get out of the site. When I logged back on. I had received a email notice from Revita Eye, with an order number.  Revita Eye and Beau Derma are the same company. I immediately called to cancel both orders. In both instances the agents refused to allow me to opt out. Unless I agreed to purchase a one time order of their product for 14.99. I did agree, otherwise they threaten to bill my credit card 85.00. Enclosed Is a copy of the e-mail conversation between a Beau Derma agent and I. If you notice the agent states, 
"When you canceled you actively chose the option to keep your complete
program for the extremely discounted price of $14.71 in lieu of
returning it." "program" being the key word. The program is a 85 dollar membership, where there product will be mailed out to you monthly. The only reason I was able to cancel. Is I had to go to my bank, explain the situation. My Debit credit card was cancelled and I was given a new card to prevent Beau Derma and Revita Eye from billing me.  According to my  bank, Revita Eye, Charged me twice $5.99 and 14.71. I did receive the product for the cancelled order number for $5.99. I was charged an additional 14.71, but no product was mailed out to me. I tried communicating with the company via e-mail and telephone. The email came back as non existent, and I have been unable to reach them via telephone. Both products share the same company address and suite number.
Regards,
[redacted]

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a  refund of $44.98 on 3/25/2015 and an additional $44.97 on 4/6/2015 totaling $89.95 .  Please...

allow up to 10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
In regards to [redacted], Please contact them directly.
 
Sincerely,
 
Beau Derma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am aware of all of the details you provided; however, stating that your 14 day trial and subsequent auto fill orders information was all over is absolutely false. I ordered this at the same time as the Beauderma product, and did not see those requirements anywhere, let alone "all over". Based on the number of complaints you have, this is how you make the majority of your money. It's fairly obvious you purposely placed the information only buried in the Terms and Conditions for the express purpose of deceiving your customers-you should be ashamed of your business practices. I requested a full refund of the trial and the shipment sent in April. I will gladly send the product back-the bottle sent in April is still sealed, and the trial bottle only had a very small amount used as it burned my skin.
Regards,
[redacted]

Hello,The customer is currently going through a chargeback process. so we are unable to refund the customer at this time.Sincerely,Beau Derma

Hello,
We have provided the client with a 1 month courtesy refund of  $ 94.90  All Terms and conditions were explained and prompted  the client to agree before they could have placed the order.  
Sincerely,
Beau Derma

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95  on 4/16/2015.  Please allow up to 10
business days for the credit to...

show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
Beau Derma

Hello,
We are in receipt of you complaint on behalf of  the client.  We understand the customer frustrations and have responded
to the complaint by providing a full refund of $89.95 on 2/9/2015. 
Please allow up to 10 business days for...

the credit to show.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Thank you!!
Regards,
[redacted]

Hello,
According to the Terms and Condition of
the product, the customer would be charged $89.95 for the trial bottle if they
didn't cancel before the 14 days was over. The...

customer is automatically signed
onto our monthly subscription until they call in and ask to cancel the product.
After the customer finishes their 30 day supply of the product, they will be
charged on the card on file a total of $94.90 for the bottle which includes a
$4.95 shipping and handling fee. Usually, the customer must receive and RMA
number from the customer service department to return the product and they will
then receive a refund.  Nevertheless, we have refunded the client for
the total amount of $89.95 and have cancelled his/her subscription within our
database. Please be aware that it will take up to 3-5 business day s for the credit to be available.
Sincerely,
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Hello,We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 2/29/2015.  Please allow up to 10
business days for the credit to show from the refunded date. ...

Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. Sincerely,Beau Derma

Hello,
The customer has contacted customer care today and was notified that the FULL REFUND of $89.95 has been processed and it will take up to 3-5 business days from January 12, 2015 for the credit to show.  
Sincerely,
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185