Beau Derma

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a  refund of $13.49 on 3/09/2015 and an additional check will be mailed to the client for a total of $76.46. ...

Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Beau Derma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you very much for your assistance. 
[redacted]

Hello,
 
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 3/30/2015.  Please...

allow up to 10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Beau Derma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  The point of my complaint was the customer service agent would not give me the instructions to return the product so I would not be charged until I pressed her three times.  Each time I told her I was not satisfied  with the product she discounted the cost to me (15%, 30%, then 50%).  I finally had to say what do I need to do to return the products and not be charged.  I cancelled within 14 days and did not need to be intimidated to keep the product.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I was not aware of the automatic monthly charges and shipments or the time frame for cancellation.  I would have never ordered the product if I had been aware of the conditions for accepting the offer.  I will not be satisfied until I have a full refund.  I can not afford to simply give this company money for nothing.  I do not have their product and they still have $94.90 of my money.  This is not over.
Regards,
[redacted]

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a refund of $13.49  on 4/16/2015 and an additional $81.41 totaling $94.90.  Please...

allow up to 10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Beau Derma

Hello,
 
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $85.95  on 4/6/2015. ...

Please allow up to 10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Beau Derma

Hello,
We are in receipt of you complaint on behalf of  [redacted].  We understand the customer frustrations and have responded
to the complaint by providing a full refund of $89.95 on 1/26/2015. 
Please allow up to 10 business days for the...

credit to show.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Beau Derma
www.trybeauderma.com
[redacted]

Hello, 
All refunds have been processed for this customer. 
09/26/2014 03:45pm: Refunded - $94.90
10/13/2014 02:16pm: Refunded - $89.95
09/19/2014 02:53pm: Refunded - $85.95
They should have been/ will be posted within 3-5 business days. The customer must check with her bank in order to receive more information about the charges. The 10/13 refund will take more than one day to process... No where in our terms and conditions state that it is a free sample but that is a free trial. Please refer to our terms and conditions again.
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Hello,
Previously we are requesting the first 6 digit and the last 4 digit of the credit card to locate the file.  Please supply this to us here, so that we may be able to assist you.
Sincerely,
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $38.71 on 3/3/2015.  Please allow up to 10
business days for the credit to...

show.  Also, please be aware that it was
stated in the terms and conditions that the customer would be charged for the
full 30 days for the trial bottle if they didn't cancel before the 14 days was
over. The system does not and will not allow the client to proceed to the
checkout section to complete the purchase unless he acknowledges the terms and
condition of the product.  The customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the product. 
After the customer finishes their 30 day supply of the product, they will be
charged on the card on file for a 30 day supply plus shipping and handling.
Usually, the customer must receive and RMA number from the customer service
department to return the product and they will then receive a refund. 
Nevertheless, the customer account has been cancelled and will no longer be
receiving anymore products or be charged. It was stated in the terms and
conditions every customer agrees to before proceeding to check out. The customer
must call in and cancel their account before the 14 day trial is over. If the
customer fails to cancel their account, they will be charged for the trial
product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Beau Derma

Hello, 
The customer was refunded a total of $81.42 on 12/16/2014 when calling our customer service line and speaking to a representative.
Beau Derma
www.trybeauderma.com
[email protected]
(888)...

510-9185

Hello,We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $89.95 on 4/29/2015.  Please allow up to 10
business days for the credit to show from the refunded date. ...

Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.  Sincerely, Beau Derma

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $44.98 on 4/10/2015 and an additional $49.92 on 4/22/15 totaling $94.90...

.  Please allow up to 10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
Beau Derma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They have refunded the money for 8/10 but they charged me for a month later and I was in Europe did not order anything so when I came back I sent them the envelope unopened. They have to refund me the $94.00 charged. These people are unbelievable doing everything they can to trick the public and rob them. Please go on google and type Beau Derma to see the complaints as well as on rif-off. Thank you. They must refund me the other charge, it was supposed to be a trial an d no one said anything about sending me automatically anything. It's a lie, I would not have agreed and they never disclosed the price anyway. IT WAS SUPPOSED TO BE A FREE SAMPLE.

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a courtesy  full month  refund of $89.95 on 3/1/2015.  Please allow up to...

10
business days for the credit to show.  Also, please be aware that it was
stated in the terms and conditions that the customer would be charged for the
full 30 days for the trial bottle if they didn't cancel before the 14 days was
over. The system does not and will not allow the client to proceed to the
checkout section to complete the purchase unless he acknowledges the terms and
condition of the product.  The customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the product. 
After the customer finishes their 30 day supply of the product, they will be
charged on the card on file for a 30 day supply plus shipping and handling.
Usually, the customer must receive and RMA number from the customer service
department to return the product and they will then receive a refund. 
Nevertheless, the customer account has been cancelled and will no longer be
receiving anymore products or be charged. It was stated in the terms and
conditions every customer agrees to before proceeding to check out. The customer
must call in and cancel their account before the 14 day trial is over. If the
customer fails to cancel their account, they will be charged for the trial
product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Beau Derma

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $44.98 on 4/10/2015 and an additional $49.92 on 4/22/15 totaling $94.90 .  Please allow up to 10
business...

days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.  Sincerely,Beau Derma

Dear [redacted],I DID send them via email as well as verbally over the phone the first 6 digits ([redacted]) and last 4 digits ([redacted]) of my card.  I gave them my address and email.  I also offered to give them the 6 digit code identifying the transaction form my bank statement.  They did not want that.Thank you,[redacted]

Hello,We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a two full month refund of $89.95 on 4/29/2015 totaling $179.90.  Please allow up to 10
business days for the credit to show from...

the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.  Sincerely, Beau Derma

Hello, 
 
It is stated in our terms and conditions that the customer will receive a 14 day trial of our product not a free sample. The customer must call in to cancel or they will be charged on the 14 day. If the customer does not cancel, they are subscribed onto our...

monthly subscription and will receive more product every 30 days. The customer agreed to this while agreeing to our terms and conditions before proceeding to check out.  We have refunded the customer $89.95 on 10/13/2014 for the 8/10/2014 transaction for Beau Derma. The customer's account is cancelled and will no longer be receiving anymore of our products or be charged.
 
Beau Derma
www.trybeauderma.com
[email protected]
(888) 510-9185