Bedroom Furniture Discounts

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On 4/ [redacted] I was told that IF I cancelled the order there would be restocking fees, to which I responded my feelings of it being unfair business practices and how shady I think this was, that I felt someone else should be held responsible for a transaction where money was taken from me without delivery of merchandise(yet, at that time) Then, no delivery...since this dateDid you decide unilaterally to cancel my order and charge me restocking fee? Because expressing your abusive practice in a reply does not constitute a firm " [redacted] ***", I never said that and I challenge you to produce anything to prove it (you won't be able to, because I NEVER did) Technically, I should still be wating for delivery as I never stated such "cancellation", except it has over a year (I think) and I am still merchandise less and with huge hole in my pocket I demand my money back, you guys are dishonest and making up stories Don't decide for me to cancel an order and keep my money, that is called stealingPROOF or REFUND In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] , TV Stands Outlet apologizes for the inconvenience caused to our customer regarding this issueThe customer placed an order for an entertainment armoire on February **, 2016, and received delivery of the merchandise on March **On March **, the customer informed us that the TV console was smaller than what was advertised on our siteUpon further review, we determined that the customer was correct, as this collection is available in two different sizesWe have ordered a replacement for the customer, which is scheduled to ship out this week, and we will expedite delivery of the replacement to our customer.We apologize again for any frustration or inconvenience our customer has experiencedShould he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####Kind regards

To Whom It May Concern,Discount Living Rooms apologizes for any inconvenience our customer has experienced In regards to the delivery time frame, we quote a delivery frame of 4-weeksWe also encourage our customers to carefully review the product details prior to checkout, as well as at the time of deliveryPer our Returns & Cancellations policy:- Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to [redacted] within hours of your deliveryDo not accept damaged furniture.- Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.- Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may view our fully policy here: [redacted] .We apologize again for inconvenience our customer has experiencedShould he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted] ,Bedroom Furniture Discounts is sorry to hear our customer was not happy with the [redacted] Bittersweet Bedroom Set purchased December **, We encourage all of our customers to carefully review the details of an item/set prior to orderingPer our Returns & Cancellation policy, we cannot guarantee that the finish of the furniture (including wood, simulated wood, leather or stone) will be exactly as picturedIn the description of the set ordered by our customer, it states that it is "replicated rustic pine grain." You may view our full Returns & Cancellation Policy here: [redacted] Bedroom Furniture Discounts is always disappointed to hear when our customers are not 100% satisfied with their purchaseShould he have any further questions or would like to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern, Bedroom Furniture Discounts apologizes that we could not fulfill [redacted] ' orders due to product discontinuationWe have sent a refund check in the amount of $1,for Order # [redacted] on April **and a check for $1,for Order # [redacted] on April** For status updates and further questions, we encourage [redacted] to contact our Customer Success Team at [redacted] Kind regards

To Whom It May Concern: Bedroom Furniture Discounts is sorry to hear [redacted] ' furniture did not arrive in perfect condition, as we strive to work with our delivery partners to thoroughly inspect all pieces prior to delivery Going forward, we will work more closely with our delivery partners to ensure all furniture delivered meets our customers' standards and expectations As compensation for the issues regarding [redacted] ' order, we are mailing her a check for $to address any repairs needed to be completed locally so she may enjoy her furniture with 100% satisfaction To check on the status of her refund check, we encourage [redacted] to contact our Accounts Payable Department at ###-###-#### Kind Regards

I did not receive an email confirmation within the given time frame, I had to call and ask for itI documented the promise made to me when I agreed to purchase based upon having been promised it would be priority delivery within weeksThat was just a lie to get my moneyWhen I did finally get the furniture it was damagedThey told me to keep the damaged product until a new one could be ordered so that I wouldn't go without a bed to sleep inThat was a lie tooThe next day they called and told me the damaged headboard could be picked up in weeks to be repaired, the repair would take another week and then it could be redelivered (which their delivery window seems to be 2-weeks out from the time it is made.)So, I will not only have NOT gotten my bed within the promised weeks, it will end up being an even bigger lie in excess of an additional month or moreI feel like I was told whatever in order for them to get my moneyI do not recommend!!!

Dear [redacted] ,Bedroom Furniture Discounts apologizes for the frustrations and any inconvenience these issues may have caused our customerWe have been informed by the delivery company that they will contact our customer the week of March [redacted] to schedule a delivery date and time frame for the vanity basePer our [redacted] , he will be contacted at that time to discuss compensationShould our customer have any further questions or concerns in the meantime, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

We ordered a complete bedroom set and when we got it we amazed at how beautiful it looks in our bedroomDealing with Mark G [redacted] was an absolute pleasureWhen we get ready for other furniture we will definitely call MarkThank You Bedroom Discounts for a wonderful experience [redacted] ***

Dear [redacted] **, Bedroom Furniture Discounts deeply apologizes for the damages to the customer's merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to deliveryWe are solely a distributor and not a manufacturer, and therefore we do not stock merchandiseSince all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transportWhen this happens, it is noted and we take the appropriate steps to rectify the matter.Upon delivery of the merchandise on March ***, the customer refused the Ashley Catalina bed and Hooker Sanctuary bed due to damages and missing partsWe ordered replacement parts for the Hooker Sanctuary bed, which are scheduled to ship from their warehouse on June ***Once the parts ship, we will expedite delivery to our customerAdditionally, we have filed a claim with Ashley to issue a full refund for the bedShould the customer wish to return other items, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs, per our Returns & Cancellations policy(attached)Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement partsOrders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or freeWe apologize again for any inconvenience our customer has experiencedShould he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-#### Kind regards

Andrian was a pleasure to work with especially with ensuring my delivery was delivered in a timely manner

Dear [redacted] , Our Customer Success Supervisor called the customer and left a voicemail on April *, to discuss compensation, and we are waiting to hear back from the customerKind regards

To Whom It May Concern, Bedroom Furniture Discounts apologizes for the delay in delivery, as we work closely with our delivery partners to ensure merchandise is delivered in a timely manner to our customers. We will have our delivery company contact the customer as soon as possible to... schedule a delivery date and time frame that is most convenient for her.Should she have any questions in the meantime, we encourage the customer to contact our Customer Success Team at ###-###-####. Kind regards

To Whom It May Concern, Bedroom Furniture Discounts has been working with [redacted] and a local furniture technician to schedule a service call for the repair of the customer's sofaThe customer is scheduled for a service call March **, to repair his sofaWe will follow up with [redacted] to make sure all necessary repairs are completed and that he is 100% satisfied with his furniture If [redacted] has any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-#### Best regards

First time ordering furniture online and we were pretty nervous about it but the experience was better than expectedThe only downside was the amount of time it took for the furniture to actually get to our place but once it did we were very satisfied with the quality of our couch

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: To reiterate once again, when the bedroomfurniturediscounts.com employees (QtyDelivery Men) were onsite at my house they told me," [redacted] " They then called the onsite representative in New York to confirm the rejection of the furniture as it does not match and the representative on the phone also stated," [redacted] ***" I then replied asking," I will receive my refund without any penalty correct, if I choose to reject the furniture at this time?" The representative then replied, " Yes, that is correct." I have repeated this numerous times and provided adequate documentation and factual information including picturesBedroomfurniturediscounts.com has NOT provided any accurate or legal information in this case and I have provided numerous amounts of factual documentationIt is obvious that a full refund was promised by numerous bedroomfurniturediscounts.com employeesNot to mentioned bedroomfurniturediscounts.com NEVER provided or mentioned anything to me about any type of "penalties or fees." Therefore, a full refund is clearly warranted and deservedAs this has been going on for months, I encourage you to put this to rest by enforcing/upholding the full refund without penalty that was promised Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern, Dining Rooms Outlet has confirmed with the delivery company that the customer will receive a call on Monday, February [redacted] to schedule a delivery dateKind regards

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is already Wed, and no one has called me for possible delivery. First, they said week of Feb *, then they moved to week of Feb **. I will not wonder if they will move possible delivery to March... For an order placed and paid for in November!!! In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter is on the way towards being resolvedI have read the response from Bedroom Furniture Discounts and approve of the decision to fully refund the purchase and pick up the product as soon as possibleI have tried to reach out to the company by phone and email for further information and have not yet heard back about next stepsIt is important to me that the company reach out to me directly by phone as well as by email so that the line of communication is open outside of Revdex.com and so that we can work towards next stepsI deeply appreciate Revdex.com's role and support in addressing this situationThank you Sincerely, [redacted]

To Whom It May Concern, Dining Rooms Outlet apologizes for the delay in delivery time, as we strive to delivery our customers' furniture in a timely mannerWe are working extensively with our delivery partner to ensure our customer is scheduled for delivery as soon as possible /> When the order arrived at the delivery company for inspection, they informed us they found minor damages to the dining tableDining Rooms Outlet informed the customer of the damages on October **, We ordered a brand new table at no cost to the customer, which has now been delivered to the delivery company for inspectionDining Rooms Outlet is currently working with the local delivery company to have the customer scheduled for delivery as soon as possible Dining Rooms Outlet apologizes again for the delay, however we do not want to deliver merchandise that is anything but top-quality to our customersFor status updates and further questions, we encourage the customer to contact our Customer Success Team at ###-###-#### Kind regards