Bedroom Furniture Discounts

Great customer serviceAltair handled my order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still haven't received my furniture Until my furniture has been delivered and I have been compensated for the extremely long waiting period, I do not consider this complaint resolvedThe delivery company just told my sister that it will be another month I ordered this furniture on November **, I was promised a 4-week delivery time period This is absurd In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I had a great experience with Bedroom Furniture Discounts I had recently had some very bad experiences with a well known furniture chain I waited weeks for a living room set, missing my original delivery date due to manufacturer delays, only to get something that was not exactly what I ordered I also ordered a dining set from another online business, only have it arrive in pieces, damaged beyond repair Things were not looking good I still needed a bedroom set, so I took a chance and ordered one sight unseen from Bedroom Furniture Discounts The price was at least $less than other sites selling the same set When the bedroom set arrived, my jaw just dropped It was every bit as gorgeous in person as it had been in the advertised photo! The guys who delivered were right on time and super nice, as was Andrian from customer service who followed up with me after delivery and stayed with me for several weeks as we worked out a minor issue (sticky drawer) I couldn't be more happy with my new bedroom furniture I wish I had ordered my other furniture from them

I have used Bedroom Furniture Discounts for couple times now and I have bought my master bedroom and living room furniture from this awesome storeI am very satisfied with the service provided and especially Wendy was one of the representatives that helped me place my order, she is awesome and order was placed very quicklyAlso got great additional discount on my living room furniture, so we are very happyKeep up the great service and I will definitely recommend this store to everyone in my family

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have already stated the unique circumstances of our situation and this companies terrible behavior and unwillingness to take responsibility for their companies' mistakes, mishandling of the issue and negligenceWe will never do business with this company again and we will continue to spread the word on our horrible experience and alert as many people as possible to their bad business practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

First class service, great products and great prices! Anthony Rin the customer service department is fantastic, responded to all my emails immediately and made sure I was informed about the delivery every step of the way

It was such a pleasure dealing with Bedroom Furniture Discounts The furniture is great quality with the best prices Most importantly, the customer service is exceptional Mark M [redacted] provided the best customer service I have ever received from any company I have ever dealth with online The constant communication regarding the status of the order was incredible He was the reason why I did not hesitate to order my bedroom furniture online as I was very nervous doing so in the beginning He was very pleasant and prompt in any questions or concerns I had regarding the order The furniture arrived in excellent condition and was delivered in a timely manner I would highly recommend Bedroom Furniture to all my family and friends I am so happy with the order and love love my new bedroom furniture! Share review Edit review Delete review

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In addition to beds, I ordered other matching furniture from Bedroom furniture I just can't return the bed and live with rest of the furniture I spoke with their customer service couple days ago [redacted] is selling the exact same bed and they do have it in the stock I like them to buy it from [redacted] and deliver it to me Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To Whom It May Concern,Bedroom Furniture Discounts deeply apologizes to the customer for the issues with the headboard that was delivered, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery, and all defects/damages are properly communicated to us as well as the customerWe will revisit our policies and procedures with our partners to ensure these standards are enacted going forward.On April **, the customer notified Bedroom Furniture Discounts of a chip in the headboard that was delivered that dayOn May *, the customer was scheduled for a service call with a technician to fix the headboard, however the customer was not happy with the repairWe offered the customer compensation to keep the bed as-is, which she accepted on May **.Per our Returns & Cancellations Policy (attached), all orders cancelled after shipment has occurred are subject to a 30% restocking fee and round-trip shippingYou may also view these terms in full on our site: [redacted] .Bedroom Furniture Discounts apologizes again for any inconvenience this may have caused the customerShould she have further questions or concerns, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** ***,Bedroom Furniture Discounts is sorry to hear of the damage to the customer's front door by the local delivery companyWe work closely with our delivery partners to ensure all merchandise is carefully installed in our customers' homes, and will revisit our policies and procedures to ensure these standards are carried out going forwardUpon delivery of the furniture, the customer noted the damage by the delivery company to his front door on the Proof of Delivery formPer our policy, the delivery company is liable for any damages to the customer's property during deliveryThe delivery company has agreed to repair the customer's door to perfect condition at no cost to him.We apologize for any inconvenience this issue has caused the customerShould he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted] , Bedroom Furniture Discounts deeply apologizes for the damages to our customer's furniture, as we know it can be frustrating to learn of damage to merchandise prior to deliveryWe are solely a distributor and not a manufacturer and therefore do not stock merchandiseSince all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transportWhen this happens it is noted and we take the appropriate steps to rectify the matterWhen the customer informed us of the issues regarding the bed that was delivered to her home on February ***, we immediately contacted the manufacturer to for further investigation of this particular item to determine an appropriate resolutionWe strongly encourage all customers to note any damage(s) on the Proof of Delivery form at the time of deliveryPer our Returns & Cancellations policy (attached): Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to [redacted] within hours of your deliveryDo not accept damaged furnitureProvided you note the issue on the delivery slip and photograph the items with issues and send us the photographs, the manufacturer will send replacement parts free of charge and the white glove delivery company will be able to bring the items to perfect condition We stand by our productsYou will not be charged for the redelivery of any previously damaged productsWe reserve the right to fix damaged or defective pieces at our discretionOnly items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement partsAdditionally, we have ordered brand new nightstands from the manufacturer, and will expedite these items to the customer as soon as they become available from the manufacturer's warehouse We apologize again for any inconvenience this order has caused our customerShould she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-#### Kind regards

To Whom It May Concern, Bedroom Furniture Discounts deeply apologizes to [redacted] for the delays and frustrations concerning his orderWe strive for 100% customer satisfaction, and we will revisit our Customer Success Policies & Procedures to ensure all customers are communicated with in a prompt and thorough mannerWe will also work with our delivery partners to ensure all merchandise is thoroughly and expeditiously inspected, and customers are aware of damages, defects and delays prior to delivery On September *, 2014, [redacted] contacted Bedroom Furniture Discounts regarding the damages to the nightstand and dresser that were delivered to his home, as well as the missing mirror that was left at the delivery company's warehouse due to damagesA brand new mirror and nightstand has now been delivered to the local delivery company, currently undergoing inspectionWe are working on coordinating with the delivery company to deliver the new mirror and nightstand, as well as with the repair company to address the issues with the dresserWe are aiming to have the delivery and repair completed [same day] no later than Friday, October *, at 2pm EST Per our agreement with [redacted] , Bedroom furniture discounts reversed the charge for the order balance on September **, A new authorization was placed on the customer's credit card, and will be charged once the remaining items have been delivered and the dresser has been repairedAdditionally, our Customer Success [redacted] is currently reviewing the details of this order, and will follow up with the customer this week to offer the best possible compensation for the delays, frustrations and lack of communication that [redacted] has experienced Bedroom Furniture Discounts apologizes again to [redacted] for his poor experience with usShould the customer have further questions or would like to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-#### Kind regards

I was leery to order furniture on line, but gave it a chance because the price was much lower than the local furniture storeThe furniture is beautiful, I had a piece that was missing and a piece that was damaged, I emailed Mark G [redacted] and within minutes he got back to me and ordered the pieces, within a week I received the replacement piecesI will definitely be a repeat customer

Andrian helped me with the orderI am very happy with the purchasethe product is great and the service is very professional

To Whom It May Concern, Discount Living Rooms regrets to hear of [redacted] 's disappointment regarding the delivery time of his furnitureWe strive to work closely with our delivery partners to have our customers' furniture thoroughly inspected and delivered in an expeditious mannerOur Customer Success Team is also revisiting our Back-Order FollProcedure to ensure all our customers are informed of delays in a timely manner and send them updates regarding their orders as soon as they become available Discount Living Rooms regretfully cannot issue credit for the White Glove Delivery Service provided due to the large discount initially applied to [redacted] 's orderShould he have further questions or concerns, we encourage [redacted] to contact our Customer Success Team at ###-###-#### Kind regards

To Whom It May Concern, Dining Rooms Outlet is sorry to hear about [redacted] 's disappointment regarding the delay in her order We apologize for the lack of communication throughout the order process, and will revisit our Standard Operating Procedures to ensure all customers are informed of back orders and other delays in a timely manner We are processing a full refund to be sent via check to the customer's address on file For updates on her refund, we encourage her to contact our Accounts Payable Department at ###-###-#### We apologize again to [redacted] for the inconvenience and lack of communication during the order process Kind regards

I ordered a dining room set, and from order through delivery the process was very efficient and thoroughAnthony quickly answered every question I had and kept me informed via email so I knew when my furniture would arriveThe delivery service was on-time and set it up exactly where I wanted itThe entire process took only three weeks instead of the usual 4- The furniture is perfect, and this company was a pleasure to deal withI highly recommend them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes, they did have a technician call to come out and fix the bed I bought a new bed....not a use damaged bed They did compensate me $ They should have offered to replace the headboard at no cost They do have a return policy.....I would have to pay 30% restocking fee and shipping That would be as must as the bed is worthVery poor customer service Obviously they do not work as close with the delivery companies as they would like to think In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] , Bedroom Furniture Discounts deeply apologizes for the delivery delay, as we work closely with our freight shippers and local delivery partners to ensure merchandise is delivered to our customers in a timely mannerAlthough we strive to deliver merchandise within our 4- week time frame, delays occasionally do occurIn this case, we have been in contact with the local shipper to have this order prioritized and loaded onto the next available truck as soon as possible.Our Customer Success Supervisor is currently reviewing the details of this order, and will be in contact with the customer to discuss compensation for the inconvenienceShould the customer have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####Kind regards

I ordered my Somerset Milan Counter Height dining set through Dining Room Outlets.com in early September and my furniture was delivered on **Oct my ordering experience with the sales staff, Nick and Raquel, was efficient and courteous the delivery guys were also friendly and courteous the dining table had to be disassembled before bringing it into my apartment because of the triangle shape of the table the guys reassembled the table inside my apartment and was kind enough to ask for my preference of where I wanted to table to be placed in my dining room when they left (they had another delivery in my complex), I inspected the table and found that one side of the lower shelf was not screwed in flush with the leg I was fortunate to still find them on property and managed to get them back into my apartment to fix the problem -- one table leg and one side of the lower shelf were removed and they found that the (for lack of a better term) cylinder where the screw goes in was not inserted correctly, so they fixed it and reassembled that one side of the table leg and lower shelf upon my final inspection, I was thankful for their help