Bedroom Furniture Discounts

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I had to contact the business myself this morning because they have NOT contacted me since the original complaintSpoke with [redacted] , and she refuses to helpThe situation as it stands is that [redacted] promised me weeks ago that a new product would be delivered AFTER PMThe deliver company has called times now with delivery times between 10am and 1pmAdditionally, [redacted] personally refused my requested compensation and only had an unacceptable offer of dollars and keeping Tue damaged pieceI will not accept this, as the damage is much more than dollars and the time and took off work to have it "fixed" is much more than dollarsI still believe that I am owed a new piece and additional compensation for the time I've had to take off work for a "fix", which was someone coloring with a black sharpie.Also, the delivery company hung the phone up on me when I refused their suggested delivery and explained that it had to be after 5pm.I requested that [redacted] call me back and update me after she contacted the delivery company, which she has NOT doneI called the delivery company back, and they said they haven't talked with anyone from the company, so my suspicion is that the above respond stating that they have contacted the delivery company is false In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern,Bedroom Furniture Discounts is sorry to hear of our customer's frustrations regarding this order, as we are disappointed when furniture is delivered with damagesWe will revisit our Policies & Procedures with all of our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery, and that damages are properly documented and conveyed to the customer as well as Bedroom Furniture Discounts.On October **, 2014, the customer called Bedroom Furniture Discounts to report damages to the chest, headboard and dresserWe immediately contacted [redacted] to order a replacement chest and headboard, to be shipped as soon as possibleThese items are currently at the local delivery company undergoing inspectionThe customer was scheduled for a service call on November * to repair the issues with the dresserOur [redacted] is currently reviewing the details of this order to determine the appropriate compensation to the customer.Bedroom Furniture Discounts apologizes for the inconveniences regarding this orderShould the customer have any further questions or concerns, we encourage them to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becausehere are the facts that were intentionally omitted from their response.full payment made 315, furniture was supposed to be shipped from [redacted] to [redacted] **.After determining that they repeatedly avoid answering to specific questions, I made a written request on to cancel my order and issue a full refundThey send me an e mail back on the same day letting me know that their truck is on the way to pick up my furniture from the warehouse ( [redacted] ) coming weekI still wanted to cancel and requested refundthey replied they are forwarding my requestevery thing untrue, no refund was processedOn at 9:AM I rece a call from Nick, he apologized for the delay and explained that delay was due to not having all the pieces of furniture that I ordered, now they have all the pieces and they're already on the truck to be delivered to local delivery company on When the order was placed everything was in stock so that they can get my money, until 4/ [redacted] this was never shared with me I said I requested refund on Nothing was done till then, so he threatened me to charge 30% feeThat is how much deceitful they are.On 4/ [redacted] I received the e mail that my furniture is expected to be delivered to delivery company [redacted] on at 11:am received an e mail from seller that their company had been calling me and left message on my phone to confirm delivery schedule their number ###-###-####I told them that their is neither a miss call nor any message from delivery company but I will call themWhen I called they were surprised aThey did not call mebTheir is no truck scheduled to go towards [redacted] at the momentI told them that I was told by seller that it will be delivered on 5/*They said they have none scheduled and check back with sellerI e mailed them back and was told they will check and will update meSince then nothing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Had a wonderful experince with this company, especially with Mark G***I absolutely love my furniture and would highly reccomend themReally great customer service as well!

We received our bedroom chest and night stand today, and they are even more beautiful in person! We are extremely pleased with our purchase, as Bedroom Furniture Discounts had the best prices on the internet with free shippingEverything went so smoothly, that we were amazed! I accidentally made a mistake on the delivery address, but Andrian in customer service assured me that they would take care of it, and they did! Andrian also stayed in touch via email throughout the entire process, which was very much appreciated! I would not hesitate to order from them again

was happy w the customer service received by this companydelivery was perfect the guys set everything up and took the trash with them

To Whom It May Concern,
Bedroom Furniture Discounts apologizes for the confusion surrounding *** ***'s orderCoaster Furniture informed us that the items ordered from their warehouse were on backorder, however the mattress and foundation (from Ashley Furniture) were released for
shipment at an earlier date as they were available immediatelyWe can confirm that all of the customer's furniture was delivered to the local delivery company who scheduled a tentative delivery date of April **
We encourage *** *** to contact our Customer Success Team at ###-###-#### with any further questions or concerns
Kind regards

Great customer service and got best lower price on furniture

To Whom It May Concern,
We are sorry to hear that *** *** is unhappy with the furniture that was delivered to her on January **, We strive to provide the very best products to our customers, and work extensively with our manufacturers and delivery partners to
address any issues during the delivery process
*** ***'s *** *** *** has been in contact with the specialists at Justo Delivery as well as Coaster Furniture, who confirmed the weight limit for the Coaster Brianna California King Storage Bed is lbs Coaster Furniture has informed Bedroom Furniture Discounts that new slats and rails will properly resolve this issue, and these items have been ordered from Coaster Furniture to ship to the customer's home Once delivered, Bedroom Furniture Discounts will arrange assembly of the new slats and rails to properly address the issues with the bed
Bedroom Furniture Discounts sincerely apologizes for the stress and discomfort this delivery has caused *** ***, and we are working very hard to get this issue resolved as soon as possible If *** *** has any further questions or concerns, we encourage her to call our Customer Success Team at ###-###-####
Best Regards

My fiance and I were looking for a couch, we went to several different furniture stores and found one we loved at *** ***They were going to charge us roughly $after taxes, full set-up, a protection plan and everything but it was going to take weeks to get to usSo we decided to look around before we purchasedThis is where we meet Bedroom Furniture Discounts, or ***, as we interacted with them
They were going to cost a little more, but they said that they would ship in two weeksBingoCouch orderedWe elected to keep delivery at their basic "Delivery in box" option to keep cost downWe were delighted as the couch was the last piece of our new home left to fill after an inter-state moveWe eagerly marked off the days
Two weeks go byNot a wordI gave them the benefit of the doubtI waited a few more daysNothingI called and our customer service rep, Altair, looks it up and says that there is a manufacturer's delay and that it would be another two weeksWere you going to let me know???
Two more weeks go byNo contactI call againAltair is busy, so I speak with another repSays "oh, it's going to be delivered next week." Me:"As in delivered to my house within week"Him: "Yes, that is correctSomeone within the next few days will call you to schedule delivery"Fine
Another week goes byIncommunicadoI'm furiousI call and demand to speak to AtairHe's on another callPlease look up my orderIt's going to ship from the ** manufacturer in two weeksSeven weeksWe are talking about seven weeks from order to hypothetical ship-to-warehouse dateWe paid more for a couch to be delivered in two weeks and we're now sitting on a 250% additional delay of order
I ask what they're planning on doing for compensationWe can offer you $dollarsNot good enoughWell sir I'm going to have to put you on hold to see what the manager can doThey came back with an EXEMPLARY offer of $offA 5% rebate for weeks delayI take it
Two weeks later/seven weeks after orderWe had to yell at Altair to get him to call the delivery company as we had no contact info for themHe promised to call us backNever got a call back
Our service rep promised to call us and never didWe had to call him twice because we got no response after the first timeHe offered nothing in the way of compensation or upgrade except that he would have to contact corporate billing on our behalf (so gracious), and to contact him when the couch was delivered
We finally get contacted by the delivery company saying they've got the couch and will deliver it in two daysThe delivery company was wonderfulCouch is fine and delivered
I contact AltairHe emails me back and offers me $in-store creditIN-STORE CREDIT! HE ask me to respond telling him I accept so he can get the paperwork startedI told him I would do no such thing and wanted a better offer for wasting weeks of my life, lying, and being incredibly deceptive and isolatedHe got back to me two days later saying that was the best he could do
So here we are

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have received no confirmation that they will even be refunding $as *** never responded to my last email Furthermore, I think it is absolutely unacceptable that they will decide that it is okay for the delivery company to leave packaging material on the items and have my wife sign for the pieces anyway She maybe should have demanded that they remove all of the packaging material sticking to the pieces, but she said she felt uncomfortable asking them since they seemed to be in a hurry My wife should not have to be put in the situation of having to get people to do their jobs That is Bedroom Furniture Discounts job to make sure they hire quality people We reported the damage within a couple of hours We did not cause the damage It is extremely poor that this is the best that this company will do to rectify the issue They did offer a larger discount if I ordered more furniture from them I thought I might do that, but then came to find out that even though we spent nearly $less than months ago, I would have to spend another $just to get $credit They are a terrible company and should not be allowed to treat customers this way
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** And *** ***

Dear *** ***,Bedroom Furniture Discounts deeply apologizes for the damages that occurred to our customer's nightstandWe work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery, and that all damages are reported in a timely manner so
we may order the necessary replacementsWe will revisit our policies and procedures with our delivery partners to ensure damages are properly documented, and that all issues are disclosed to Bedroom Furniture Discounts and our customers prior to delivery.On January **, Bedroom Furniture Discounts was informed that our customer refused delivery of the nightstand due to damagesWe have ordered a brand new replacement from the manufacturer, and are currently awaiting availability of the nightstand so we may expedite the item to our customerWe will keep the customer updated on when the nightstand will be available to shipAdditionally, our *** *** *** is currently reviewing the details of this order, and will reach out to our customer in regards to appropriate compensation for the wait time and inconvenience.Bedroom Furniture Discounts apologizes again for any inconvenience this issue has caused our customerShould he have any further questions or would like to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear *** ***,Bedroom Furniture Discounts apologizes to our customer for the confusion regarding this order, as well as any inconvenience this may have causedWe strive to ensure we are clear regarding what items are included in a set that is offered on our website.On February *,
our customer ordered the Martanny California King Poster Bed and DresserAlthough the mirror is offered as part of the set offered on our website, our customer only ordered the individual bed and dresserIf the customer would like to add the mirror, we would be happy to process another order for herShe may reach our Sales Department at ###-###-####.We apologize again for any confusion or inconvenience the situation may have caused our customer.Kind regards

Horrible delivery setup I ordered furniture in SeptemberWaited weeks for the order to be processed Then it was transported to their delivery partnersTheir delivery partner only comes once a month so if you are not home that date you have to wait for next monthIt is now mid DecemberI have waited yet another month and now a couple days before the new delivery date they are resceduling their delivery date I hace made payments on furniture I have not received And at this rate if I ever get the furniture it will be mid July

My experience with Bedroom Furniture Discounts was excellent; especially the price of the furniture and the customer serviceThe two women I worked with online to place the orders with (Wendy and I think the other one was Karen) were great, and the follfrom Andrian Awas great as well We appreciate the delivery into our daughter's bedroom - she loves her new furniture!

Andrian was a wonderful customer service rep He responded to my inquiries promptly and tracked my shipping and delivery The delivery personnel were also great They arrived within the time span and completed the assembly accuratelyI can confidently refer this company and Andrian as the customer service rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The glitch on the website is advertising and the price that was wrong needs to be honored to settle this dispute
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Bedroom Furniture Discounts is regrets to hear of the damages to our customer's merchandise, as well as the delivery delaysWe will revisit our policies and procedures with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery, as well as
scheduling deliveries in a timely manner. On December *, our customer informed Bedroom Furniture Discounts of damages to his dresser that was delivered on January **On December **, a new dresser was ordered from the manufacturer and is currently at the delivery company awaiting deliveryThe delivery company is currently working on scheduling to accommodate our customer's request for a weekday delivery after 5pmThey will follow up with our customer the week of January ** to arrange a delivery date and time frame.Additionally, our *** *** *** is currently reviewing the details of this order to determine appropriate compensationShould our customer have any further questions or would like to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Disclaimer: The below represents my opinion only and is based on my one order/interaction with the companyMy opinion is mine aloneIt's possible that my experience, however terrible, could be an isolated incidentHowever, in looking at the many complaints filed for similar reasons, it is possible that a pattern might exist
Summary: Waited over months for delivery of a product I order from themExpected delivery dates continued to change Item was consistently reported as "in stock" on the site, but the representative stated that needed to be ordered from the manufacturerMade repeated requests to speak with a supervisor and/or have a 3-way conference with BFD and the manufacturer of the furniture to try to speed things upCould not get any helpful response back from them on those ideas or requestsFinally cancelled the order and got help from the credit card company
Would not recommend this companyIts my opinion that based on my experience that they (a) falsely advertise stock so as to secure an order from the customer and (b) they don't have any real system for effecting change when their processes break down
It's possible that they just have a Web team that doesn't keep the pages up to date, but having incorrect information on their site for 5+ months, to me, does seem fishy
It's their position that the delay was due to the manufacturerMaybe that is true, I don't knowThey wouldn't pass on the contact information or setup a conference call as I requestedBut if it is true, then I don't feel like BFD advocated for me as their customer
Absolute worst experience I have ever had online---periodAnd that includes some sketchy *** sellers, tooA real shameGreat prices on itemsBut, in my opinion, poor business practices

To Whom It May Concern,Bedroom Furniture Discounts is sorry to hear our customer's furniture was delivered with damages and missing piecesWe work closely with our delivery partners to ensure all pieces are thoroughly inspected prior to delivery and that all damages are properly documented
and reported to our customers in a timely mannerWe will revisit our Policies & Procedures with our delivery partners to ensure all merchandise is properly inspected going forward.On October **, the customer contacted Bedroom Furniture Discounts regarding the various issues with the delivery of his merchandiseWe have been working closely with the manufacturer as well as the local delivery company to order all necessary replacements and repair all damaged pieces as expeditiously and thoroughly as possibleAccording to our records, all damaged and incomplete pieces have been repaired and assembled to perfect condition.Bedroom Furniture Discounts is always disappointed to hear of damage to our customers' merchandise, and works hard to alleviate any and all issues as soon they ariseTo report additional damages and to discuss further compensation, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards,