Bedroom Furniture Discounts

[redacted] was terrific! Cannot beat the prices Furniture delivered earlier than expected...everything went smoothly....Anthony was a tremendous help and asset to the company

I found the perfect dresser and chest for my grand daughterBFD's website is easy to manipulateI called for a discount and got it--great customer service and the option to participate in their financial plan via Affirm was greatDelivery was as noted and the white glove service was excellentWhen I saw her furniture I was overjoyed--it was beautifulMy daughter and son-in-law loved it--these pieces are strong and sturdy and will last her a lifetimeI've already picked out my next purchase!!!!

To Whom It May Concern, Discount Living Rooms is sorry to hear about the damages incurred to [redacted] 's sofa, as we strive to offer our customers 100% satisfaction with their furniture Although no damages were noted on the Proof of Delivery form signed by *** [redacted] upon delivery of his merchandise on May **, 2013, Discount Living Rooms is researching local furniture technicians to schedule a service call with our customer to repair damages incurred to his furniture We hope this resolves any and all issues to repair the customer's furniture to perfect condition For status updates as well as any further questions or concerns, we encourage [redacted] to contact our Customer Success Team at [redacted] Kind Regards

Dear [redacted] **, Dining Rooms Outlet is sorry to hear of the damages to the customer's merchandiseAlthough the items were signed off as 'delivered in acceptable condition,' the customer purchased a year warranty that covers post-delivery damagesThe customer may contact the warranty company using his reference number and they will assist in repairs/replacementsShould the customer have further questions or concerns, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted] ,Bedroom Furniture Discounts is sorry to hear our customer is unsatisfied with this resolutionAlthough some of the time returned merchandise is donated to charity, this is not always the caseSome of our customers agree to accept returned furniture at a discount, and we are required to restock the merchandise in our warehouseAdditionally, customers who cancel after an order has shipped are responsible for round-trip shipping costs as clearly stated in our Returns & Cancellation Policy: [redacted] We encourage all our customers to read our Returns & Cancellation Policy prior to placing an order with us or any websiteUpon placing an order, our customers agree to our Terms of Use, which can be found here: [redacted] .Should the customer have further questions or would like to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted] ,Bedroom Furniture Discounts apologizes to the customer for any inconvenience that was caused in regards to this orderWe work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery, and will continue to work with them to execute these standards.On April **, the customer informed us of damages to the dresser, and sent in photos of the issuesAt the time of delivery, the customer signed off that all merchandise was received in good conditionPer our Returns & Cancellations Policy (also attached):- Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good conditionThoroughly inspect the furniture prior to signingIn the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s)In addition, please take pictures of items in question and email them to [redacted] within hours of your deliveryDo not accept damaged furniture.- Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.You may also view our full Returns & Cancellations Policy on our site: [redacted] .Although our standard year warranty does not cover post-delivery damages, we have offered the customer compensation for the inconvenience, which was accepted on May **.Bedroom Furniture Discounts regrets to hear of the frustration caused to the customerShould he have any further questions or concerns, we encourage him to contact our Customer Success Team at [redacted] .Kind regards

To Whom It May Concern,Bedroom Furniture Discounts has contacted the local delivery company, who informed us that the customer is scheduled to receive delivery of the replacement headboard and chest on January **, Should the customer have any further questions or concerns, they may contact our Customer Success Team at ###-###-####.Kind regards,

Received the Parker House Center last night around 6:pm MT Delivery company and Andrian were wonderful The delivery company was very professional and made sure that every item was completely opened and inspected They also arrived during the time period that we expected We assembled the entire unit and absolutely love the entertainment center I would definitely purchase future items from TV Stands Outlet

Dear [redacted] ,Bedroom Furniture Discounts deeply apologizes for the delay in deliveryAccording to the delivery company, they will schedule the customer the week of February [redacted] after 5pmThey will contact our customer the week of February ** to finalize a date and a specific time frame.Additionally, our Customer Success Supervisor will reach out to our customer the week of February ** to discuss appropriate compensation when she is back in the office.Bedroom Furniture Discounts apologizes again for the frustration and inconvenience this issue may have caused our customerShould he have further questions or concerns in the meantime, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes, they did have a technician call to come out and fix the bed I bought a new bed....not a use damaged bed They did compensate me $ They should have offered to replace the headboard at no cost They do have a return policy.....I would have to pay 30% restocking fee and shipping That would be as must as the bed is worth.Very poor customer service Obviously they do not work as close with the delivery companies as they would like to think In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We received our furniture (love seat and sofa) in about a week or soVery fast shipping and we opted for the free "white glove service" and they still set it up in the area of our choosingMark G [redacted] was very easy to communicate with over email, answering any Q's we had about our furniture and delivery options

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: After a huge amount of dodging the issue, the business finally responded and proposed a resolution as described in their response, but this happened only after I arranged a three-way call with the business and my credit card company's dispute resolutions mediatorI also needed to contact the business's [redacted] and [redacted] directly via [redacted] after I was unable to get the attention of the line staffPrior to those interventions, several of my phone messages and emails went unanswered, and promised follemails from the business were never sent An additional, unacceptably long delay was caused by the business's failure to re-order the mirror from the manufacturer in a timely manner, after the original mirror was damaged in transit by the business's subcontractor prior to deliveryIt apparently took Bedroom Furniture Discounts nearly two weeks to order the replacement mirrorOnce the mirror finally shipped (surprisingly via standard, rather than expedited, shipping), the mirror was finally delivered to me and installed todayThe replacement for the defective nightstand was also delivered to me today However, the agreement with the business was that the dresser would be repaired by the delivery agent ( [redacted] ) when the other items were deliveredThe [redacted] employees who came to my home had not been informed of this, and they told me that they are "just delivery guys," not furniture repairmen [redacted] at the Bedroom Furniture Discounts business is currently trying to arrange a repair visit today; if she is unable to do this, despite her absolute promise that the repair and the delivery would take place the same day, I will be forced to take a third day off from work to accommodate the additional service call The business's [redacted] offered me a $store credit toward a future order, but I will certainly not be giving my custom to this business againBased on my insistence yesterday, [redacted] promised to send me a $Amazon gift card in partial compensation for the mess (not including the failure to repair the dresser today, if that ends up being the case)I frankly do not find this to be adequate compensation, but I recognize that this is probably the limit of [redacted] 's authority Given the number of issues with this order and the repeated failure to address them promptly and professionally -- including the long delay in ordering the replacement mirror from the manufacturer and the failed communication with the delivery/repair company today -- I am not convinced that the business's assurances about renewed focus on customer service are sincere In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Great Service Great Product Delivery Team was great!, Especially Andrian who continually updated me on status of my order and awesome in getting delivery time that workedVery persistent in getting a hold of me which was great Tom

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Their story is a flat out lye Their policy form represent no prove fo their argument an never will since it is fabricated (unless of course they are about to falsafy and manufacture statements on my behalf--at this point I wouldn't put it passed them!) The merchandise was not delivered after months of it being ordered; there was no cancellation on my part on March [redacted] AT ALL Delivery was never attempted, the only exchange of physical form is them taking my money and providing zero merchandise You have my documentation on the matterI have never dealt with such unscrupulous "business" in my life Hundreds of dollars in exchange for nothingness and quite a bit of frustration An entity like this is a disgrace to any industry and should not be allowed to existI demand my money back.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The communication from the beginning was great and met my expectations The timing was what we had to accept, but to save $from the store room price was well worth the waitWe were not and are not disappointed We are fully satisfied and will consider Discount Furniture again for furniture purchases Adrian was above and beyond the call for customer service in a world that has lost that touch We waited years to make this purchase and we are very pleased with our choice in where to make the purchase fromThank you Online Discount Furniture!

We received our furniture todaywe are happy with the quality of the furniture, but extremely dissatisfied with the service we have received over the past months

Dear [redacted] ,Bedroom Furniture Discounts apologizes for the delay in scheduling the customer for delivery, as work closely with our delivery partners to ensure all merchandise is thoroughly inspected and deliveries are scheduled in a timely mannerWe will revisit our Policies & Procedures with our partners to ensure they are carried out going forward.Bedroom Furniture Discounts unfortunately does not have a delivery partner based out of the customer's state of ***, however the company we use (based out of [redacted] ) delivers nationwideAccording to our records, the customer is scheduled for delivery on April **, 2015.We apologize again for any inconvenience this order has caused the customerShould she have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted] ,Bedroom Furniture Discounts apologizes for any inconvenience caused to our customersWe strongly encourage all of our customer to note any issues/defects/damages at the time of delivery, as our standard year warranty does not cover post-delivery damagesDespite a clean Proof of Delivery form, we issued a partial refund to the customers on June *Should they any further questions or concerns, we encourage our customers to contact our Customer Success Team at [redacted] .Kind regards

Great service from Raquel and the company overall -- delivery was on-time and went off without a hitchThe furniture is gorgeous and exactly what I expected

Dear [redacted] ,TV Stands Outlet has contacted the manufacturer regarding the quality of merchandise that was delivered to the customer so they may open an investigation as to why the pieces delivered were defectiveAs stated in our Returns & Cancellations Policy: "Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts." You may view our full Returns & Cancellations Policy here: http://www.tvstandsoutlet.com/easy-return-policy.On April *, TV Stands Outlet refunded the customer $for any inconvenience she may have experiencedShould the customer have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards