Bench Craft Company

We had contacted this customer and addressed his concerns before receiving this complaintOur apologies that the issue was not forward to our customer service department to be addressed soonerWe have resolved the customer's concerns and consider this complaint closed

We have contacted this customer regarding the incorrect information he received from the golf courseWe consider this complaint closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that the business owner contacted me and handled the situation Benchcraft did the right thing and sent me a full refund Sincerely, [redacted]

We have reviewed this customer's account and have identified the billing issueA reimbursement has already been processed for half of the disputed amountThe remaining reimbursement was processed this morningWe have spoken with the customer and relayed this informationHe let us know that we have satisfied the issue and to contact him when his ads expire to enquire whether he will be renewing his accountWe consider this complaint closed

We have spoken with this customer and have been notified that the complaint was being withdrawnWe consider this complaint closed

We have spoken to this customer and addressed her concernsWe consider this complaint closed

We have contacted this customerHe confirmed that he as verified that we have a valid contract with the host golf course that his ad was to featured atWe have also addressed and resolved his concerns

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I tried to respond to your message online under my Complaint, but it wouldn't let meI was waiting to see the credit on our credit card statement before I responded to ya'llAfter business days, it finally showed upSo, you can change the complaint to "Closed-Business responded and is satisfied." Thank you, [redacted]

After review of this customer's account we have found that an error in our system caused of her advertisements not to be deliveredWe have spoken to the customer and reimbursed the payment for those advertisementsAdditionally we have confirmed the delivery of one of the advertisements to the host golf course in January of We overnight the finished copy of the advertisement to the customer via Fed Ex and have confirmed it was receivedOur apologies for any frustration and or confusionWe consider this complaint closed

We have spoken with this customer and addressed his concernsWe consider this complaint closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because: got the response and call from the merchant but have not get my money back jet once I receive it i'll let you know Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: by contract Bench Craft had days from 9/10/to produce my ad They failed to produce the ad (guide & cards) in the alloted time, this is breach of contractThey said, Feb 2016, that they mailed me copies of the score cardsI never received the cards becaue they were never printedThey lied about the cards being printed and now, months later they have finally produced a golfguideThere isn't a printed date on the guideI have no way of knowing when the guide was printed Since they lied about the cards being printed I don't trust they produced the guide on time They had days by THEIR contractThey took my money and did not fulfill the contract I want a full refund for breach of contractSincerely, [redacted] ***

We have addressed this customers concerns with him directlyIt has been confirmed that his sign has been delivered to the golf courseWe consider this complaint closed

We have attempted to contact the customer several times and have received no responseWe sent an overnight package with a copy of her printed product on 9/11/to the address we have on fileSince we have yet to hear a response from the customer, we consider this complaint closed

In this customer's complaint she states that after she bought advertising space on a local golf course, she discovered that it was fraud We contacted the customer when we received this complaint and found out that she didn't make any attempt to contact the golf course to verify our legitimacyInstead of doing her due diligence, she decided to immediately contest the charge through her credit card companyThe credit card company side on our behalf because they did their due diligence and verified not only our contract with the golf course, but also a valid contract with the customerIn her complaint she refers to a bogus productThis is obviously erroneous as once again she did no real researchIn her complaint she insists that she was scammed and wants to warn othersUnfortunately this is an unfounded and quite ridiculous complaint All of this being said, we would rather not do business with someone that would attempt to slander a company that has been in business for years instead of simply doing her due diligence and verifying through the host golf course that we are indeed producing a product for them that includes advertising space for local business ownersWe will be canceling her account and processing a refund in full We apologize to the Revdex.com that their time was wasted on such an erroneous complaintWe consider this complaint closed

[redacted] called and stated: "Issue has been resolvedThey have credited our account for what we were overcharged."

Complaint: [redacted] I am rejecting this response because: I have been promised the refund of two $charges and to date have only received one refundIf the company refunds the additional charge as promised I will be willing to accept the solution.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:A representative by the name of Justin called me today from bench craftI let him know my displeasure with his company and the incomplete service they provided to meHe instantly became verbally abusive and threatened me with extortionI proceeded to end the conversation with him because I did not want to be bullied with his scare tactics anymoreI am still very upset with the service they provided and would like a complete refundIn the future I will not do business with them and I will tell others as well of the unprofessional experience I had with this advertising company

We have contacted the customer and went through their account details We are sending out the finished product to the customer todayWe consider this complaint closed