Bench Craft Company

We have contacted this customer regarding his concernsWe consider this complaint closed

We have contacted our mutual customer and have found the error in our systemWe consider this complaint closed

Complaint: ***I am rejecting this response because: the phone
call they made to me was days ago, four months after promising delivery I sent them an email and told them the only solution was to give me my money back I have called and emailed dozens of times over the last four months They are not providing the service they promise. Sincerely,*** ***

We have made multiple attempts to contact this customer to inform him that his sign is posted at the host golf courseUnfortunately to date we have not received any response from himOur assumption is that he had not been to the golf course when he made this complaint. Hopefully he has now
done his due diligenceWe have a fully staffed customer service department that can answer any questions this customer or any customer has before they feel they need to submit a complaintWe consider this complaint closed

RE COMPLAINT *** BENCH CRAFT COMPANIES
*** *** ***, *** AND BENCH CRAFT COMPANIES HAVE REACHED A SETTLEMENT AGREEMENT AND THEY HAVE MET THE TERMS OF THE SETTLEMENTTHE COMPLAINT HAS BEEN SATISFIEDTHANK YOU FOR YOUR ASSISTANCE IN RESOLVING THIS MATTER
*** *** ***, ***
*** *** *** PRESIDENT

We have contacted this customer and he notified us that he would be retracting the complaintWe consider this closed

We attempted to contact the customer per her request, and she said she didn't need to speak with us, and hung upWe have found the error in our system and have cancelled out the accountWe consider this complaint closed

This customer's issue was resolved before we received this complaintWe consider the complaint closed

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, the company had written no information regarding the overnigitemIt was just the in the package showing my adThey did call once, not several times as stated, and left a voice mail and I returned that call as soon as I could and spoke with VeronicaShe took care of my concerns and stated the company would comp me a free year of adverting and she would put that in my fileI again told her the company needs to be better with communicationSincerely, *** ***

We have addressed this customer's concerns with himWe consider this complaint closed

We have been informed that this complaint is being rescindedWe consider it closed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Our apologies to *** and the Revdex.com for the issueWe have talked to the customer and have come to a mutual agreement regarding his accountWe consider this complaint closed

When an attempt was made to address this customer's concerns directly, we were met with an extremely vulgar and disrespectful attackWe will forward the details of that conversation and exactly what was said to the Revdex.com separate from this responseIt may be something you would like to document for
their business. We consider this complaint closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAND PER MY TALK WITH
JUSTIN HE STATED HE WAS GOING TO MARK MY ACCOUNT THAT I WILL RECEIVE I DISCOUNT ON FUTURE AD WITH COMPANY AND THEY HAVE FIXED ISSUES THANK YOU Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have contact our mutual customer and have identified and discussed the issues listed in the complaintWe consider this complaint closed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
meHowever, *** *** Card dispute resolution will be open until Sepember 10, leaving room for the business to dispute the refund. Below is the email from *** ***;"If the merchant provides us with information by 09/10/supporting the charge as valid, we will rebill your account and send you a letter with a copy of the information we received from the merchant."I was verbally ensured from the business that they would not fight the dispute, and I would like to state for the record that I find the resolution satisfactory as long as they don't fight the dispute further.Thank you for your assistance.Sincerely, *** ***

We have contacted the customer regarding her complaintShe said she did not receive the finished product that we sent her in JanuaryWe will send another copy to her todayShe also informed us that she did not check with the host golf course before the complaint was submitWe have verified that
her product was received by the host and is currently in circulationWe consider this complaint closed