Bench Craft Company

Our apologies to *** for the issueWe have talked to this customer and have come to a mutual agreementWe have refunded the charges in question.We consider this complaint closed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have located the account and have found the error in our systemWe consider this complaint closed

Complaint: ***I am rejecting this response because: Their action caused me to have $in overdraft charges at my bank. I have received confirmation of $credited back to my
bank. When I receive confirmation of the balance of $I will notify you. I still demand payment of the bank draft overcharges.Sincerely,*** ***

We would like to thank the Revdex.com for allowing the responses to this complaint to be read so that our future customers can see that we have done everything in our power to appease this customerWe do however understand that making every customer happy is not possibleMost rational and professional business owners will understand thatA dispute has been received from this customer's credit card companyWe will be accepting the dispute and they will return the money to the customerHis advertisement has been cancelled. We wish him well in his future endeavorsWe consider this complaint closed

We have contacted this customer and resolved her complaintWe notified her of the correct product type and delivery to the correct golf coursesWe consider this complaint closed

Complaint: ***
I am rejecting this response because:The business owner contacted me personally and said he would refund my money This complaint will stay and I will not back down until I
see every penny returned in my account At that point I will remove my complaint and mention in another comment that benchcraft did the right thing
Very Sincerely,
*** ***

We have spoken to this customer and she has agreed to remove this erroneous complaintWe consider this closed

This customer's complaint was addressed with herWe consider this complaint closed

The customer has requested that we do not contact her to address her concernsWe consider this complaint closed

We will honor this customer's request to not contact himWe consider this complaint closed

We apologize to the Revdex.com for their time being wasted on this situationMr*** received pictures of his sign from the golf course yesterdayTypically a customer will verify for them self that the sign is posted, however we were able to ask the golf course for a favor and take a picture for
us. Mr***'s sign was posted within the days, however the contractual posting time frame states an "approximate days"I am sure we are justified to post a review or complaint about Mr*** given the profanity he used with our customer service department, however that would just waste the Revdex.com's time more than has already been wastedWe do encourage Mr*** to call customer service if he has any further questions or concernsWe consider this complaint closed

Complaint: ***I am rejecting this response because:There was not an error in the systemA salesperson lied to me about the terms of our agreementBenchcraft customer service has agreed to
refund me the money I spent on the advertisement with themI have not seen this refund yetI will consider the matter closed when I receive the moneyThank youSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They were not able to
produce the advertisement as contracted after more than 120-daysI was promised the Golf Course Scorecard sheet ads would be at the golf course within 45-days of approving my advertisement. That didn't happen. Only after contacting Revdex.com and posting other Social Media comments and indicating I had recorded their conversations that they reluctantly returned my payment to them, without interest.
Sincerely,
*** ***

We have spoken with this customer and consider this complaint closed

We have made multiple attempts to contact this customer to address her concerns. We have not received a return phone call, but have taken the appropriate action regarding her account. We consider this complaint closed.

We have looked into the issue and corrected the error. We consider this complaint closed.

We have contacted Mr. [redacted] and have found the error in our system. We consider this complaint resolved.

We have contacted Mr. [redacted] regarding the account set up by Ms. [redacted]. We have resolved the issue. We consider this complaint closed.

We have contacted the customer and we are in the process of gathering all the information he has requested.