Best Price Moving and Storage, Inc.

We had a good experience with this company. The representative explained clearly the pricing, the issue of delivery time and all parts of the contract. The movers treated us (and our furniture) with amazing respect. They were so friendly and understanding. They called me the day before to arrange the time frame. No damage to our goods or to our old and new homes. They rolled out runners and took great care to not drag things on the hard wood floors.
I give four stars out of five because I feel that the whole process could have been faster, yet I would still recommend using the company

These guys were great. I called him with a last minute job and he put a crew together. I even had a second truck which didn't add to the base cost of the move. The crew were fast and great with my belongings, and they worked hard to make sure that we didn't go over the time I had payed them for. I will definitely use these guys next time I have to move.

Initial Business Response /* (1000, 9, 2014/08/11) */
Customer booked a move with us on 07/27. Our company scheduled her for a pick on 07/31 but when we called to confirm the schedule with her she said she had cancelled the move and did a chargeback for her booking deposit.

We moved a rather cluttered five bedroom home in a day. The guys from Best Price protected the floors at both homes, and just kept going until it was done. I can't say enough about them.

Best Price's team took less than 10 minutes to shrinkwrap and remove down the angled stairs a china cabinet we had struggled with for over an hour. We recently had problems with movers arriving late or not at all so this whole experience was quite refreshing.
Would recommend and use again.

The customer filed a claim for lost and damaged items and a check was mailed to her for the settled amount. We advise the customer to carefully read the full and final settlement signed because continuing with the complaint is breaking her agreement.

We are very sorry the customer was not satisfied with our services but the information he provided is not correct. The included packing services are highlighted in the printed estimate we attached to this complaint. Also the customer was only charged $171 for packing materials and not $1K like the...

customer stated. We are aware that once the delivery was finalized the truck was stuck in front of the customer's residence due to the engine not starting. That was out of the driver's control so he had to call for a towing company to assist him. We apologize for any inconvenience this may have caused. Our office emailed the customer the information necessary to file a claim but if he has any further questions on the process he is more than welcome contact us.

Initial Business Response /* (1000, 5, 2015/04/06) */
We are sorry to hear the customer is not satisfied with our services. Everything that we did was authorized either by the customer or their POA (power of attorney) at the pick up time. Although the original weighing is not done in the presence...

of the customer we offer everyone an additional weighing at the time of delivery. For this second weighing the customer's presence is actually mandatory otherwise it does not get done and the customer's charges remain valid from the original numbers. The customer's father who is in contact with us as far as the delivery is concerned said they do not need a second weighing and they are ok with the balance. The delivery is scheduled for tomorrow so the customer still has time to change their mind and request a re-weigh. As far as charging the customer a higher rate that was rectified. It was a system error and the balance was adjusted down.
We apologize for the inconvenience.

We had a great experience with Best Price Moving & Storage.
We had an across country move and we took our entire household goods with us. We had Persian rugs, antiques, dishes, glass wear; every type of item possible. Our things were picked up on time, delivered in the estimated period, and not one single item was lost, misplaced, or damaged.

We hired Best Price's team for a move from a 3 story townhouse to a 3 story semi. The team was on time, scoped out the move and the locations and the move went spotlessly!
In the last 5 years, my wife and I have moved 5 times and this was by far the best experience. I'd highly recommend them to anyone thinking of moving!

service I received. My things were picked up in June, kept in storage for a few months, then delivered to my new home.
From start to finish the process was extremely thorough. I never felt concerned about my belongings. And the guys that picked up the furniture and dropped it off were all polite and personable and showed care towards my items.
The communication was also great. Knowing how many customers they work with at a given time, I really appreciated this. Will recommend them to anyone.

This guys were great to work with. Every member of the staff was very professional and helpful. We needed to move quickly because we had a short close time, and found these guys in the yellow pages. We also called some other companies, but they were unable to schedule us last minute for the upcoming weekend or had not as solid reviews. We were happy that we went with them, as they were solid workers and finished the whole move on time and with a great rate.

We are very sorry to hear about the customer's experience at the delivery. We are not responsible for anything that [redacted] Movers told the customer so we cannot comment on that. If the customer has missing items or damages please sned us a detailed email at [email protected] so that we can...

try to find your missing items. For damages the customer must file a claim by going to www.mymoveclaim.com and she will get compensated per contract.

Initial Business Response /* (1000, 5, 2014/08/18) */
The customer is not moving to the Midwest, she is moving to ** which is part of the West Coast delivery time frames. We are still within the her delivery window and we'll provide her with an ETA for delivery as soon as that information is...

available. Once the schedule is ready someone from our dispatcher's office will contact the customer to let her know the truck is in route and after that the driver will contact her 24 hrs prior to delivery. Our schedules can change several times in a day, which is way we can only provide the customer with information once we are sure the information is correct and the customer's items are in route.
We apologize for the inconvenience this may cause the customer and want her to know we are doing the best that we can to get everyone delivered in a timely manner.

Initial Business Response /* (1000, 6, 2015/08/21) */
First we would like to apologize for missing out on responding to the first notification about the customer's complaint. We are also very sorry to hear about the customer's damaged items and the fact they were not able to get a hold of...

one of our representatives. We are receiving a very high volume of calls and we cannot go through all of our voice-mails as fast as we would like to. In order to be compensated for the damages the customer must file a claim with [redacted] The claim form can be found at www.mymoveclaim.com. Once the claim is processed the customer will be offered a settlement amount. If they accept that amount our company will be notified and we will send them a check.
If the customer still wants more information the easiest way to contact us is by email at [email protected].

We have contacted the customer and went over all the issues. After a few adjustments  we came to an agreement and the customer was satisfied with the end result. We apologize for any inconvenience.

Great customer service. Despite having to change a few details here and there between booking and final move day, and despite the fact that nobody did an initial walkthrough to provide an estimate, the price quoted was basically the price charged. The two movers showed up on time, displayed professional work ethic, and were extremely careful with our stuff.
I would hire these folks again for sure.

Best Price moved a couch for us from our office downtown to our new home in the suburbs.The owner made it so easy. He quoted me a time and price right on the phone. They showed up on time, wrapped the couch professionally and delivered it right away. They were very friendly and professional. A heck of a lot cheaper and easier than renting a van for the day and lugging furniture ourselves. I will call them next time I need something moved or next time I purchase a large item in which I have to pay delivery charges.

Initial Business Response /* (1000, 6, 2015/09/01) */
This is not our customer. We advise him to forward all issues to the company he hired and that is [redacted] Van Lines / [redacted] Vanlines. They will be able to properly assist him.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/01)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] Lines Relocation is a moving broker and ultimately responsible, yes. However, on the Revdex.com complaint I filed in [redacted] on them, they pointed the finger at Best Price.
Best Price was supposed to deliver our furniture within 4-9 days not 22 days. Also, Best Price even failed to pack and move many items from our house in [redacted] to [redacted]
I have a complaint with the Revdex.com of [redacted] on [redacted] and have not had any luck on the problems of price switching (bait and switch) and the conditions they brought our household items to us. Many boxes smashed, furniture damaged, toys destroyed.
Final Business Response /* (4000, 10, 2015/09/11) */
The contract that the customer signed is not with Best Price Moving. According to that contract deliveries are performed within 30 business days from the date the customer is available. Any delivery times given were only estimates and not guaranteed days. We are sorry to hear the customer has damages but unfortunately we cannot help him with that. he must contact [redacted] to start the claim process so he may receive some compensation.

I have moved a lot in the past, but this really was the best moving experience I've ever had. Best Price Moving and Storage team moved my mom's one-bedroom condo. They provided a very reasonable estimate with guaranteed price and were extremely professional, friendly, and efficient. They wrapped the furniture well -- even a very unique and difficult table! -- and got everything safely to the new place in good time. Moving is always stressful, but if you want it to go as smoothly as possible, don't hesitate to call these guys. If I am moving anytime in the future-I will definitely be using this company again!