Best Price Moving and Storage, Inc.

We have used Best Price several times. Each time they have been on-time, friendly and careful. Everything is always packed and moved carefully. Never any damage or lost items. We will continue to use Best Price for all of our moves and highly recommend them.

Initial Business Response /* (1000, 8, 2014/09/02) */
The customer is indeed an [redacted] customer and not a direct Best Price Moving and storage customer. All issues regarding delivery delay should be addressed with them. We advise the customer to pursue her claim with the...

police because the items claimed as missing are not listed on her inventory. We will cooperate with the detectives in anyway possible.
Initial Consumer Rebuttal /* (3000, 10, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contracted through [redacted], who then hired Best Price Moving and Storage. Best Price Moving and Storage took my belongings to actually move them. My belonging were gone through and stollen by an employee of Best Price Moving and Storage. Who is in fact responsible for the stolen goods. I have signed contracts from Best Price Moving and Storage, so in fact I am a customer. Again a felony crime was committed by and employee of Best Price Moving and Storage, they should be responsible for who they hire, and what they do while on the job.
Business Response /* (4000, 20, 2014/10/01) */
We apologize but we did not receive the customer's response back. There is not much more that we can say, except to advise the customer gain to file a police report and allow the investigators to do their job. The customer is also more than welcome to file a claim with Anthem Claim Management by going to www.mymoveclaim.com.

The short review, Best Price Moving is exceptional! The long review, They came to our apartment earlier than expected (which was perfect) and they were able to move all of our items to their truck well under 90 minutes. Not only did they beat us to our home, they were already preparing to unload the truck. Once they were ready to unloading, they laid down soft carpet all throughout the house to prevent any damage to our floors (hardwood) and delivered each box or item exactly where we wanted it. They were the definition of professional, quick, and amazing! The team were all very nice. I would not only recommend these guys as your first choice, but I will definitely be using them in the future! Thank you again Best Price Moving, you made our move perfect.

I found them very well-mannered and understanding to my needs. Every time I needed things done in a certain way they didn't question it, they just accommodated me. In my entire life I've moved most likely 8 times before, and I have never had service like this before. It was great. The owner was very nice and very accommodating with my move date. I had to change it a couple of times and he was able to make things happen for me. It was an incredible difficult time for me and he was quite reassuring of everything.

We highly recommend Best Price Moving. We needed a particular date for our move and they were able to fit us into their schedule which we greatly appreciated. On the day of our move, they called to let me know they would be a few minutes late and three men arrived soon after, well within the original timeframe we'd agreed upon. It took them about 3 hours to load up all furniture and boxes from our old home and about 4 and a half hours to move it into our new home.
The movers were professional and clever (arranging and rearranging the contents of the truck to make sure we could take everything in just one trip). While unloading they were in constant contact about each item to make sure everything was placed where we needed it to be. Go with Best Price, you won't be dissapointed!

Two handsome employees arrived promptly on time with big smiles on their faces, ready to do the job. This was nice to see in an industry that has a bad reputation. [redacted] shakes up the industry in a positive way! Thank you for making my single item pick up smooth and even enjoyable!

Initial Business Response /* (1000, 5, 2014/06/23) */
We attempted to deliver the customer's items and the 1st time she said she was not available because it was her birthday. The second time she was scheduled for delivery we left several messages with her mother included, but the customer...

did not return any of our calls so we could not deliver her goods without confirmation. The customer's belongings were placed in storage and the customer has already paid her moving balance and has been provided with the address of the storage facility so she may take possession of her items. We would have gladly scheduled a third delivery time, but the customer could not afford to pay the re-delivery fees.

We understand the customer's confusion but we cannot help them with an explanation on the charges because she is not a Best Price customer. Her contract was with [redacted] so all her billing questions or any other issues have to be addressed directly with them. We are sorry...

we cannot be of any help.

The crew of Best Price packed our belongings carefully and meticulously. They were on time, cheerful, courteous, and professional. Not a single item broke, or was damaged, during the move. The crew works very hard and never complains. They hoisted a bookcase up to the second floor, and through the deck, when it wouldn’t fit up the stairway! Throughout they went above and beyond their duties (thank you!!).. We highly recommend this company, we’ve used them twice and recommended them to friends.

We’ve chosen Best Price Moving and Storage based on the great reviews posted by other people and are glad that we did. We used them to move my girlfriend and I from our respective apartments into a new apartment together. They really helped make it a less stressful day. They were total pro's and their rate was very reasonable. They arrived early and worked quickly while being careful with our belongings. The move involved multiple stairs and some tight spaces and they managed it all without any difficulty or complaint. Overall, we thought they were efficient and did a good job. I would definitely recommend them.

I moved from a 4 bedrm to a 3 bedrm house, the guys showed up on time, were happy, courteous and very hard working for 8 hours. They set up the rooms perfectly and helped me figure out a layout for main level as it was a little awkward I have to move again in 1 1/2 years and will definitely be using them again. Thanks guys!

We hired Best Price to move our mother out of her condo to her new place. The things that we liked the most about Best Price were both in their treatment of us AND in the way that they took such good care of our Mom's priceless belongings that she cares so much about. After many years, and many moves, we really must say that Best Price is the best mover we have experienced, bar none!

Just wanted to say thank you for the excellent services provided during our move. Your guys were professional, organized, careful handling our things and very helpful. A great experience overall!

Initial Business Response /* (1000, 5, 2015/06/15) */
We are very sorry to hear the customer's items were damaged in transit. We advise her to start a claim with Anthem Claim Management by going to www.mymoveclaim.com so she may get compensated for the items according to the contract agreement....

Once a settlement is reached we will issue a check right away.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from the Company. How come I called everyday for a week straight starting with the day after delivery leaving messages each time for Mary and I still have not received a return call from her. It goes right to her voice mail. Once they have your phone number they ignore you if you have a complaint but they sure are quick to sell you on their company and take the deposit, next payment due at pickup and they insist on being paid in cssh at the time of delivery. They are a dishonest company who preys on honest people. I would like Mary or someone from the company to at least return my call and discuss the over charge with me. I have started my claim with Anthem for the full amount of items damaged due to their horrendous moving staff. I have also contacted the State Attorney General Office in Illinois and Pennsylvania.
Final Consumer Response /* (4200, 14, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company is super fast at answering your calls and accepting your money. As previously stated in the complaint, upon delivery of the goods and examining them. I immediately called the next day and every day for a week. My phone call went right into Mary's voice mail and I have yet to receive a phone call from anyone at the company. It has been six weeks. My claim package has been delivered to the company for a week now and still no communication. When I initially called the phone was answered by the second ring and when I called back with questions, again the phone was answered quickly. But when a complaint is leveled at this company they dodge the calls. It is unacceptable the way they handled the outrageous damage done to my furniture. Stand up and admit and make good on the damages. I will tell everyone to not deal with this horrendous company ever again.
Final Business Response /* (4000, 16, 2015/07/23) */
We are sorry to see the customer is not satisfied but our company is not involved in the claim process. So we cannot provide the customer with a status on her claim. The claim company is the only one capable of updating the customer throughout the process. Please contact them for any questions about your claim or settlement offer.

If you need help packing - this is the place to call! We had three guys show up on time and they worked very hard and very fast. Pleasant while in our home and they were extremely careful with our belongings! I highly recommend Best Price Moving and Storage.

The guys showed up early, did a walk through to assess what was being moved and then they got right to work. What a great group of movers! They were always happy and joking with us, and not once did they complain - even after seeing the amount of stuff being picked up from our second location (which was on the 5th floor of a building with the slowest elevator ever!) These guys didn't even stop to take a break, they just kept going!
Even though one of our small tables got a bit damaged in the move, the guys were honest and upfront about it, and the company offered to cover the cost to replace the table.
Honestly, I've used other movers in the past, but this was by far, THE BEST moving experience ever!

We had a couple of very heavy tables that needed to be moved from the basement of one location to another location. The Best Price movers were early, friendly, patient, efficient and got the job done quickly. I couldn't have asked for better service!

They were extremely professional and proficient. They showed up on time (even early!!), which I've never experienced with movers, and I couldn't believe how fast they wrapped all of our furniture and had it packed out and into our storage unit. It was all extremely well done and nothing broke. These guys are seriously the best, and I'd highly recommend them!

Initial Business Response /* (1000, 5, 2014/06/23) */
The customer's move balance has been paid in full ny her employer and they have agreed to all the charges. The customer was only charged for items she has signed and agreed on.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/23)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
My company paid for this bc they will be reimbursed. I did not agree on any packing materials and for this this move to take 15 days and counting for my belongings to be delivered.

Last year, I got a promotion along with a job transfer from Chicago to Portland and moving seemed to be the most dreaded part of it. I looked for some online reviews for good moving companies in my area and found positive ones for the company called Best Price Moving. That was how I took them up and I am glad I did, because I am sure that I wouldn’t have found anything better anywhere else. They handled all aspects of moving with great professionalism and understanding and their experience showed through their impeccable service. The representative was with us all the way, right from the packing from our old home to unpacking and setting the stuff at the new place. They were so good at the job that not even a single thing was damaged in transit and their punctuality is equally appreciable. I don’t think any other company would have done such a good job for me. Moreover, these excellent services from Best Price Moving fitted right within my pocket. I have already recommended their name to a few friends and many of them have already availed their services to complete satisfaction. Keep doing the great job, Best Price Moving!