Best Price Moving and Storage, Inc.

The move I had on Saturday went very well. He and his crew were awesome, and they were very efficient with the move. I appreciate everything that Best Price Moving and Storage and their great movers did for my move.

great experience with this company. they were fast, careful, efficient and very enjoyable to deal with -- helped me reduce stress during the move, put furniture together and offered advice. and very reasonably priced. the best movers i've used, for sure.

Initial Business Response /* (1000, 8, 2015/01/19) */
We apologize for the inconvenience to the customer due to the missing items. Our staff has tried to locate the items but we have not been able to locate them as of this time. We advise the customer to file a claim with [redacted] by...

going to www.mymoveclaim.com so he may get compensated for his loss. If the items are found they will be shipped to him right away.
Initial Consumer Rebuttal /* (3000, 10, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business offered me .60 per pound which would be less than $20 for over $500 in lost merchandise. They will not return emails, or phone calls, and routinely hang up on me and other customers based on other complaints I have read. I completely refuse their "offer" and demand retribution for my time and property that they have lost or stolen.
Final Business Response /* (4000, 12, 2015/01/22) */
Since the customer does not agree with the amount settled according to the contract the next step is arbitration. The company in charge of the arbitration process is [redacted] XXX XXX-XXXX. We advise the customer to contact them for further information.
Consumer Response /* (-5, 17, 2015/02/13) */
This company has NOT resolved this complaint, only tried to throw me off by forcing me to pay $150 for arbitration. No legitimate resolution was ever attempted. They are crooks!
Consumer Response /* (4200, 20, 2015/02/13) */
This company has not kmade any attempt to resolve my complaint at all. They are crooks and asked me to pay an additional $150 to arbitrate, they know that nobody is going to pay this amount. Its a scam
Consumer Response /* (4200, 21, 2015/02/13) */
This complaint has not been resolved, their resolution was for me to pay an arbitration firm $150 and they would have to pay the firm the same amount. I would actually settle for this amount, but this is simply a ploy because most people will not pay this fee, and this company knows that.

The crew was incredibly efficient and careful with our move. Our new construction home was delayed multiple times and Best Price people were very accommodating of our changing schedule. They were on time and provided excellent service. They did not charge for any extras or hidden costs. Was charged exactly as the Quote. Thanks for making moving a little less stressful. I will use Best Price Moving and storage again and recommend them to anyone considering a move.

The customer is correct about the truck breaking down several times and we apologize for the inconvenience but it was not something under our control. Even with the delay caused by the truck malfunctioning the customer was still delivered within the delivery window that was given to him (10 business...

days from the first available date for delivery). The customer was ready for delivery as of 10/27 and he was delivered on 11/08. The driver requested payment prior to offloading because that is part of the customer's contract. It is not a decision he made on his own. As far as the driver wanting to move back to his original country that is private information that we will not discuss. But please know that all drivers are background checked and they are all driving legally obeying all federal and state laws.

This was my first time hiring movers and it was well worth the money! I would hire Best Price Moving and Storage again in IL!!! Thank you for the Great Service!!

I just wanted to write about the excellent service I received for my move by your company.
best price moving and storage were fantastic. They were excellent in keeping in contact with me and answering all my questions promptly and thoroughly. the movers were quick, efficient and friendly. I definitely recommend this company to everyone.

Initial Business Response /* (1000, 5, 2015/04/23) */
This is not a Best Price Moving and Storage customer so we advise her to contact [redacted] / [redacted] whom she signed a contract with so they can address her issues right away. We take her complaint seriously but we are in no...

position to properly address her concerns because her contract is not with us.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am dealing with [redacted] as well, but this company was in contact with me directly, about this move, and I am getting the runaround from [redacted] as well. It was Best Price that picked up my merchandise and Best Price that stored it, and Best price that moved it to Wyoming...so, it is Best Price that is liable for the damage, and responsible for the service. I understand [redacted] is the broker, however, Best Price provided the actual service, and did the damage, and are the ones who also failed to provide the FULL service promised in my contract. [redacted] CONTRACTS with this company, they do not actually provide any physical services. Best price also breached the original delivery date of March 20, 2015, refusing to deliver my merchandise, stating they "couldn't afford to", because our load weighed less than the original estimate, even though they kept all of the money that had already been paid up front. That delivery date was set on the 16th of March, and on the 19th of March, I was notified by BEST PRICE that the truck that was going to be in Wyoming on the 20th, would not be delivering to us, for that reason.
Final Consumer Response /* (4200, 15, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] states that this is the correct route to take, since they are only the broker, not the provider.
Final Business Response /* (4000, 13, 2015/05/06) */
We understand what the customer is saying and we are not stating anything different. We are just saying that the customer cannot receive any assistance from Best Price directly because her contract is not with us. She must contact and follow through with [redacted] / [redacted]

Initial Business Response /* (1000, 5, 2014/12/02) */
If the customer has already submitted a claim that means [redacted] has most likely offered them a settlement. Did the customer agree with the settlement?
Initial Consumer Rebuttal /* (3000, 7, 2014/12/02) */
(The consumer indicated he/she DID...

NOT accept the response from the business.)
Yes we have contacted [redacted] and are unhappy with the settlement. We have contacted Best Price Movers many times. They never answer the phone or return my phone called. We don't accept the response because it dose not answer any of our questions . We are asking for $2,000 dollars for the broken tv and the missing furniture. [redacted] Offered less than $200. That is on acceptable
Final Business Response /* (4000, 9, 2014/12/03) */
We apologize for the inconvenience, but [redacted] processes and settles all the claims according to the contractual terms and the damage evidence provided by the customer. If the customer is not satisfied with the settlement offer the next step in the process is arbitration. Please call USMA XXX XXX-XXXX for more information on the requirements.
Final Consumer Response /* (4200, 11, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called the number you suggested. They did not answer the phone I left them a message giving them my information three times very clearly and they have not gotten back to me .

Best Price Moving & Storage handled my move last month. We were moving a two bedroom house from Chicago to Trenton, as my wife and I wanted to be closer to the rest of the family. The entire staff was professional, friendly and efficient. I was provided with a fair, accurate quote of 1800$, which didn’t change. Everyone was terrific. My representative answered all my questions, and one time he was not in the office-the manager helped me instead. Absolutely no complaints. Not one item was broken and nothing was scratched. It was a stressful time but their professionalism and care of my belongings made it so much better. I would highly recommend their services for a move. Thank you Best Price!

I have moved with Best Price Moving & Storage twice now. I'd had some horror moves and then a friend recommended Best Price team. They were a breath of fresh air. One move was within the state - the other was from Michigan to Florida. What can I say? They were professional and friendly, they are head and shoulders beyond any moving company I've ever dealt with. The price that was given to be over the phone was exactly what I paid. My consultant and the movers were both polite and could answer all the questions I had. One point of improvement I would like to see is to be little more organized with the times of delivery
Carol

When I was told by my boss that I had to move from Chicago to Dallas and I had only two weeks’ time for that, it came as a shock to me and I was set into thinking how to carry out the necessary. My wife searched online and we finally agreed to hire Best Price Moving for doing the job for us, and we are glad that we made this decision. No one else could have handled it as well as Best Price Moving has done. These people showed genuine interest in the move right from the day 1 and were extremely patient and friendly in their attitude. They were attentive to every single detail and this is the reason why all out stuff was moved safely and in time to our new home. Best Price Moving is an expert in packaging and delivery of delicate items and this is the thing which really makes it a cut above the rest. They even helped us set our stuff at the destination, which made this experience a delightful one. Best Price Moving completely minimized our stress of moving to the new place and we were pleasantly surprised to find out that such unmatched services came right within our budget. Great going, Best Price Moving!

This company is wonderful! They arrived on time, were courteous and professional, and moved my things faster than I had expected them to! I unfortunately had a delay in getting the keys to my new place, and they had to wait, which I felt horrible about but they were great about it! I would definitely recommend this moving company!

These guys were the best and most professional I've ever work with over the years. They are efficient, kind, and very careful in their work. We were recommended to them by our step-sister who sang their praises. They were courteous and friendly while getting the job done in a very timely manner.

Initial Business Response /* (1000, 5, 2015/09/11) */
We are very sorry that the customer's shipment was damaged in transit. We advise the customer to take detailed pictures of all the damages and once he is ready to file a claim he must contact [redacted] He can get the claim...

form by going to www.mymoveclaim.com.
Once the rest of his items are delivered we will contact the customer to go over the refund amount.

We were really happy with their service. They were punctual and completed the move in a timely manor. The movers were so friendly it made the stress of moving a lot easier. Before they left they even built our baby crib and shoveled our pathway. They went out of their way to be accommodating and it made the move so much easier. It is our second time using them and we will definitely be using them again.

Initial Business Response /* (1000, 5, 2014/12/18) */
We are sorry to hear the customer had damages. Unfortunately we cannot compensate for the damages until the customer files a claim with Anthem Claim Management. The claim form and instructions on how to proceed can be found by going to...

www.mymoveclaim.com. Once the claim is settled we will send a check to the customer right away.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am in the process of submitting the claim now and have documented everything extensively. However the issue I have is that their policy states only 60 cents per pound will be insured. Normally this is acceptable and I would be okay with the consequences, however in this case I want the full reimbursement of the TV as it is clear there was negligent mishandling of my goods and therefore I am entitled to a replacement or reimbursement of equal or greater value. There is no way the TV could have been damaged to that extent with the packaging it was in and with careful handling. It would take a great amount of effort and force to damage the TV screen in the way it was and that is evident that someone either dropped the TV from a large distance or something was dropped on it with a lot of force. It was definitely not handled as a fragile valuable item as I had clearly labeled it and told Best Price. Until this issue is resolved (and I do not expect the claim to be settled anytime soon) I will continue to pursue this case and will resort to small claims court if the claim from Anthem is unreasonable. I just want a fair reimbursement for my family's losses.
Final Business Response /* (4000, 9, 2014/12/19) */
Again we apologize for any inconvenience to the customer, but he has to go through the claim process before anything else is offered to him. Once he receives a settlement offer from [redacted] we advise him to contact our office directly if he is unsatisfied with the amount. At that time we will do the best that we can to help him even further.

Initial Business Response /* (1000, 5, 2014/08/11) */
We are sorry if the customer misunderstood his paperwork or the contractual terms. The customer is being charged at delivery exactly the amount he stated above $897.57. The delivery given to him was just an estimate and not a guaranteed...

window. Guaranteed delivery is offered at an additional cost which the customer did not pay for. The customer is being delivered today, well within his contractual terms.

Initial Business Response /* (1000, 5, 2014/09/22) */
What is the complaint about? There is no text in the case description or desired resolution.

We are very sorry to hear about the missing and damaged items. We are still trying to locate the bike, but in the meantime the customer can file a claim for these items by going to www.mymoveclaim.com. If the bike is found we will return it to the customer right away but he should include it in the...

claim just in case it's not located. We advise the customer to take detailed pictures of the damaged items and submit them with the claim so he may get compensated for his loss.