Best Price Moving and Storage, Inc.

Initial Business Response /* (1000, 5, 2015/01/19) */
We tried to do everything in our power to do the move according to the customer's inventoryThe customer wanted to move more items with paying anything additional so we could not do thatWe are sorry things did not work outThe
customer was refunded her deposit

Waited three days late on deliveryBroke frame of bed head boardChipped porcelain
on lamp.ironing board frame broken.Had pictures of worker putting forty years old Schwinn Pee picker bike on truck that was
missing at time of delivery

This was a hour move of large file cabinets, 100+ boxes of filesThe team were a pleasure to work withPolite, efficient and professionalThey were on time, the job done within the time frame expected, and right on budgetI would not hesitate to use Best Price again, or recommend them to my friends and family

Initial Business Response /* (1000, 9, 2014/03/04) */
We apologize for the customer's inconvenience and we want them to know that we try to deliver each and every customer as fast as possiblePer contract, standard delivery window to ** is up to business daysThe customer was delivered
in business day, so we apologize for the one business day delayWe advise the customer to file a claim so they may get compensated for this delayIf they have any damages they can include those in the same claim
All our claims are being handled by *** *** Management and they can be reached at XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 11, 2014/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After our final inventory count it appears there are some items unaccounted forThere was a plastic bag full of various men' watches dating back to the 1930'sAmong these were Benrus, Bulova, *** that needed wrist bands or repairThe watch that stood out was a Benrus with a cracked raised square crystal and a heart in the center and inscription on the back that read "To *** *** Mom and Dad"This was my Confirmation gift from and is very dear to meAlso a Con-Air blow dryer and various Lladro figurines are missingIt is possible that during the chaos on moving day that someone missed a box and therefore wasn't tagged- therefore no record of noteI would like this investigated more thoroughly
Final Business Response /* (4000, 20, 2014/04/16) */
As requested by the customer, the following is the link to the claim forms
http://www.mymoveclaim.com/acmclaimsheet.pdf
Please contact us if you have any more questions
Final Consumer Response /* (4200, 17, 2014/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Send me me necessary form to file missing items

Two of Best Price's employees came to our condo to do a move to a houseThe appointment was scheduled for 10am, but they arrived early because they wanted to make sure they missed traffic, which I was happy aboutTrevor and Bill were nice and courteous when meeting them and throughout the moveThey were careful with our belongings when moving out of the condo and got everything out of the door without issuesMoving into the house was a simliar experienceIf a label was not on the box, they asked us where we wanted itThey also rolled out their own carpet inside the house in the main portion as it was raining, so they didn't track water everywhereThe overall experience was excellent! Friendly people who did a great job, no complaints at all, highly recommended

We are very sorry that the customer was not satisfied with our servicesThe only raise in price came from the fact that she had lbs more than her original estimate (for which she has weight tickets) and $in packing materialsThe customer moved a bigger inventory than the inventory provided
when she booked the jobThe customer was delivered within her business days courtesy delivery window and well within the business days guaranteed by the contractThe driver could not finish reassembly as the police had to be called because of the customer's behaviorWe are still willing to compensate the customer for any items that were not reassembledAll she has to do is file a claim by going to www.mymoveclaim.com

I'm so glad that I chose Best Price for our recent move from bedroom apartment with small elevator to a duplex with stairsOn the day of the move, there was a blackout in our neighbourhood in the morning, and not only the elevator was not working, but also I was not sure when the electricity will come backI was terrifiedBut I was so assured when Best Price was so accommodating and the mover guys delayed their arriving time until the electricity was backI'm scared to think if I had chosen different company for such an unexpected situationOnce they arrived, they were so well equipped and efficient and the move completed in a shorter time than I expectedAnd I paid almost the same amount compare to our prior move years ago with a cheaper-sounding company that took longer than I expectedWith Best Price, we hired movers and they were all so friendly and took good care of all our belongingsThey paid a good attention to the label of each boxes and placed them all in the right roomsI will definitely use them again for our next moveHighly recommended

We apologize for the delayed responseThe issues were addressed with the customer and she received her delivery last weekWe worked on this case together with the DOT and hopefully came to and agreeable resolution for the customerShe was not required to pay anything more than her original quoted
price provided to her at the time of booking

Initial Business Response /* (1000, 5, 2014/10/02) */
We apologize if there was any misunderstanding as far the the standard time frame for deliveryThe customer did request 9/but that is the day that starts his delivery window as stated in his paperworkWe have supplied the customer
with the best information we have available at this time and we are happy because he will be delivered within his delivery window without delayThe 2-business days delivery window is standard for customer's who have not purchased a guaranteed deliveryWe apologize for the inconvenience and we are doing everything we can to get the customer delivered as soon as possibleAs far as the customer's items are concerned they are located in our Chicago warehouse and the customer is welcome to come and see them
Initial Consumer Rebuttal /* (3000, 7, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never offered a "guarantee delivery package" nor was I told about a delivery windowI was guaranteed delivery when I booked over the phone and again by the gentlemen that picked up my stuff for no later then TuesdayI received a call Sunday after filing this that my things would be delivered between 1-on Sunday 10/5/After pm I received another call that said they would arrive between 10-pmA friend I stayed up and waited no one arrivedNor did my neighbors ever see a moving truckI called today to be told that they do not know where my things are only that they are in storage somewhere and I will have to payThis is unacceptableLegal council and a police report is my next step
Final Consumer Response /* (4200, 11, 2014/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not acceptableI am paying the funds to the storage to get my thingsBut I was home 1-pm waiting for delivery as scheduledThen I was told they would not arrive until 10-pmThis is unacceptable because there is no way they could have unloaded my thing at this hour due to curfewI went out to dinner but was home by 7:The friend I was with can verify thisI was home watching the game the rest of the nightNo one knocked on my doorI looked outside around 9:to see if there was any activityMy neighbor was sitting outside, he had been out there for over a half hour and never seen a moving truck arriveI was up until PM then took a shower and went to bedAs for the photo it could have been taken at AM as far as I know and even if the moving truck arrived at PM they could not of moved in my things at that time due to curfewThough I do not believe that they were there at this timeI will be seeking a full refund for thisI have had to buy many items to get by and I am keeping each receipt
Final Business Response /* (4000, 18, 2014/10/16) */
The driver contacted the customer when he arrived at the delivery addressHe called and texted the customer to let him know that he is outside waitingThe phone records and a screenshot of the driver's phone show us that he sent a message to the customer notifying him that he was waiting outside for over minutesThat message was sent around 9:pm and we can provide proof of that if required
We have done everything possible to deliver this customer as fast as possibleThe driver was there when he was supposed to and the customer was not present for the delivery

Complaint: ***
I am rejecting this response because:If I was not a customer of yours then why did I give you my credit card number Also, It was from your companythat contacted me for payment of the overage And it was your company that required me to provide proof of payment even though you already had a credit card authorizationIt was your company I dealt with during the entire move You always use another company to get the business then you take over and I guess no one is your customer
Sincerely
*** ***

Great mover, very kind and took care of all my furniture like it was their own
Very honest, reliable and worth the money!! I would recommend Best Price moving and storage to my friends and familyI will definitely use them for my next move!!

Please address your concerns with *** *** *** ***We are just the hired agent for the job and we cannot process any complaints on their behalfIf the customer truly wishes for a resolution she has to address her issues with the company that can help her and compensate her per contract

The customer needs to file a formal claim by going to www.mymoveclaim.com for any missing items or damagesShe will be compensated according to the contract

We understand the *ustomer's frustration but prior to pi*k up she was given the option to *an*el the move with usShe a**epted the *ompensation for the pi*k up delay and everything seemed to be fineWe did not for*e her to move with usShe made that de*ision after knowing all the fa*ts and the *hange in the pi*k up window

Great service, professional, efficientHighly recommended! The movers went above and beyond to make sure my office furniture was protected and moved securelyEven my precious, glass & crystal chandeliers

The move went great! I've never used professional movers before so I was a bit nervous, but the guys were very nice and worked quicklyNothing was damaged or scratched
I was also very happy with the final price -- well worth itI will definitely use them again in the future, and will recommend to friends

Great company, very professionalThey showed up minutes early and were very efficient and so greatMoved me into a one bedroom (I had so much stuff!) in about hoursI highly recommend them if you're moving!

Initial Business Response /* (1000, 5, 2014/09/30) */
We apologize for the customers missing items and for the representative that has not contacted her backWe already sent the customer the check for the reimbursement of the bed frame, but as far as the missing box is concerned she has to
file a claim by going to www.mymoveclaim.com and downloading the claim formThe check for the frame was sent on 09/and should be received within 7-business days
Initial Consumer Rebuttal /* (3000, 7, 2014/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They had never told me how to file a claim, or about the website I had to go toI don't understand why I can't just send new replacement receipts like I did with my bed frame, however, I will now follow the process as directedI don't want to close this case until I get resolution about the box of shoes missing, so I would like to keep this claim open until further notice, & will notify the Revdex.com upon resolution, if reachedThank you very much
Final Business Response /* (4000, 9, 2014/10/03) */
Once the claim is started the process takes 4-weeksPlease make sure you include everything in your claim because once a claim is started you cannot add anything to it

Initial Business Response /* (1000, 5, 2014/09/02) */
We apologize for the customer's inconvenience caused by the delivery delayWe are not able to provide any customer with delivery information until the driver is in route with the customer's belongingsAny prior info would just not be
accurateThe customer is being delivered 09/04-09/which is 3-business days outside of his estimated windowAlthough the contract allows us business days to deliver the customer we like to compensate any delays outside the estimated windowWe advise the customer to contact us once the driver contacts them and we will credit their balance for the delay
Initial Consumer Rebuttal /* (3000, 7, 2014/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My items were delivered on 09/After days, I have yet to receive compensation for this delayNot only that, but the drivers would NOT release my items unless I gave them $in CASH! They would not take a check, or credit cardTo top it off...My inch TV is dented in a corner after they charged me $to wrap it, my "L" shaped desk is broken in pieces and my LG Stainless Steel refrigerator door will NOT closeAll the legs of my bedroom furniture and couches are scrapedThis is UNACCEPTABLE! I need to be compensated as soon as possible for my damaged items that were held hostage for days!
Final Business Response /* (4000, 14, 2014/09/12) */
The customer was not compensated for the delivery delay because he has not contacted us prior to deliveryThe customer's items were never hostage and the delivery delay outside of the courtesy window was business days ($120)Please see the attachment which is the delivery sheet signed by the customerWe will send the customer a check for the delivery delayThe customer must file a claim with Anthem Claim Management for the damages sustainedThe claim form can be found at www.mymoveclaim.com

We could not have had a better experience with a moving companyThe crew were professional, courteous and went above and beyond despite it being a very long dayWe've already recommended Best Price to friends who have booked them! Thanks!