Best Price Moving and Storage, Inc.

Easy, organized, friendly
The whole process was very easyA representative called me and gave me a quote based on the list of items we were movingWe went over all the details and I agreed to go aheadDriver called the day before the pickup dateThe next day they were on time with a man crewThey were friendly and very jovialYou could see their skill as they wrapped everything up and got ready to loadThe only inconvenience was the inability to determine the exact delivery timeMy husband was there on delivery in Page and liked the movers as wellWould recommend

Wow! I was a little unsure about the cost of moving, but I knew I wanted the best, so I decided to go with Best Price Moving and StorageThese guys were amazingFrom the detailed upfront consultation over the phone with representative-Julie, to the very end of the move, everyone I dealt with was nice and helpfulJulie made sure to go over all the details so the price I paid was guaranteed and there were no hidden costsThe movers (Josh, Cameron and Jon) were so impressiveThey were friendly and fast and handled our art collection like prosEverything was so carefully and quickly done, and they loaded the truck like ***! You could really see they know what they are doing and how to arrange things the best wayJob very well done! Thank you

Contacted Best Price on very short noticeThey were extremely helpfulMove was fast and easyGentleman receiving the drop off was very happyThanks! Would definitely recommend

We were originally looking for something a little less expensive, but we'd also heard horror stories about moving companies and prefered to pay a bit more for peace of mind
We were not disappointedThe three movers who came were professional and efficient, the move was quicker than expected and relatively painless, and we paid less than we had expected
We would absolutely recommend this company to anyone

Initial Business Response /* (1000, 5, 2014/11/13) */
We apologize for the inconvenience due to the delivery delayThe customer was compensated according to contract for every day of her delay and was delivered on Nov 7th juts as she was told by our dispatch department
We thank her for
her patience
Initial Consumer Rebuttal /* (3000, 7, 2014/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I originally agreed to go with the company I was told 3-days for me to get my stuffWhen they showed up and began loading my items into their truck I was then told 1-weeksWhen two weeks passed * was then told weeks
The time was constantly changed and I had to sleep on the floor for weeks and I had to buy clothes because my dress clothes were packed on the truck since I was told 3-days in the beginning
Final Consumer Response /* (4200, 11, 2014/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
An apology does not compensate me for the nights of sleeping on a floor or for the clothing I had to buyWhen their sales repspoke with me none of this was covered
The only person that did not try and feed me a line of *** was the delivery driver
Final Business Response /* (4000, 9, 2014/11/17) */
We have acknowledged and apologized for the delivery delayOur company was indeed business days late beyond the courtesy window but the customer was compensated for the delay according to the contractThe delivery window given to the customer was always just an estimate and never a guarantee
We are very sorry for the inconvenience

They told me that they would do whatever necessary to provide us with the best move possibleThey worked at prompt pace and did their job effectivelyI had a piano and they were able to move that without any damageI will recommend them especially to all of my acquaintancesThey are a highly efficient moving company and I wish their every success

I had a great experience with Best Price Moving and StorageI got numerous phone calls from different companies, but the relocation consultant with Best Price seemed to be the most knowledgeable and honestMy representative name was DanielHe explained to me what services are extra charges and we included them into the estimateHe went over my inventory, amount of boxes, packing materials, details regarding the building and the access to it and so onThe price he provided was exactly what I paid! Nothing was broken or stolenEverything arrived safely and was nicely wrappedYes, delivery took a while, but I was warned regarding the delivery window and expected itOverall, I think I got a very fair dealI would recommend my friends to use this company

Initial Business Response /* (1000, 5, 2015/04/06) */
We are sorry to hear the customer is not satisfied with our servicesEverything that we did was authorized either by the customer or their POA (power of attorney) at the pick up timeAlthough the original weighing is not done in the
presence of the customer we offer everyone an additional weighing at the time of deliveryFor this second weighing the customer's presence is actually mandatory otherwise it does not get done and the customer's charges remain valid from the original numbersThe customer's father who is in contact with us as far as the delivery is concerned said they do not need a second weighing and they are ok with the balanceThe delivery is scheduled for tomorrow so the customer still has time to change their mind and request a re-weighAs far as charging the customer a higher rate that was rectifiedIt was a system error and the balance was adjusted down
We apologize for the inconvenience

Two weeks back, I hired Best Price Moving & Storage and they did an awesome service for my moveI contracted them for my three bed rooms’ apartment relocationThey were assigned to wrap, pack and move of all my valuables to the new location in Las Vegas and they completed their job excellentlyI didn't find a single fault by their crews and they were running in advance of scheduleThe whole move was done very carefully and professionallyI am very impressed with the guysThey will always be my first choice and I do recommend Best Price Moving & Storage to everyone

Initial Business Response /* (1000, 5, 2014/11/21) */
We spoke with the customer and addressed all the issuesThe account has been credited for the delivery delay and the inconvenienceWe try our best to deliver all customers on time and are very sorry when delays occur due to reasons we cannot
prevent or foreseeWhen delays happen we always compensate the customer according to the contractual terms

Had to hire this company on very short notice (days)Movers took quite a few smoke breaksHowever they were friendly and extremely careful with our belongingsMy main concern was for all my stuff to arrive safely to the new location and there was no problem with that-not a single item disappeared or was brokenOverall, I am satisfied but could have been even better

We hired Best Price Moving & Storage at the recommendation of a friend who had used them before, and I'm glad we did! They were more careful with our belongings than we are!! They arrived right on time but we weren't quite finished packing when they arrivedThey got to work right away, making us space to finish packing those few boxesWe told them not to worry about the floors in the old house because the new owners would be replacing them anyway, but they covered everything up and took really good care of the house even when they didn't have toCouldn’t have asked for a better service!

Great serviceMovers were pros ,polite and courteous also efficientThey packed properly showed up on time and finished fastI've recommended them alreadyAs a realtor I am asked all the time for movers to recommend and finally I've found a company I don't worry about recommending

Excellent service from Best Price Moving and Storage, specifically he and his crewThey did an awesome job by showing up early ( minutes ahead of time :) ) and walking through the packing process with meThey were super speedy and precise with packing up our things! You guys rock!

Initial Business Response /* (1000, 5, 2014/09/22) */
We apologize for any inconvenience, but we are not late for the customer's deliveryThe customer is moving to the East Coast (MA) and not to the MidwestThe courtesy delivery window for all customers moving to the East Coast is 2-business
days from their first available delivery dateThe customer has a first available delivery date of 09/so his delivery window is ending 09/The truck is leaving today and our dispatch department will call the customer and notify him of the delivery ETA

Initial Business Response /* (1000, 5, 2015/09/11) */
We are very sorry that the customer's shipment was damaged in transitWe advise the customer to take detailed pictures of all the damages and once he is ready to file a claim he must contact *** *** *** He can get the claim form by
going to www.mymoveclaim.com
Once the rest of his items are delivered we will contact the customer to go over the refund amount

I am very satisfied with the service of Best Price moving!! The reasons: punctual to arrive, kind and professional attitude, assistance to load/download my stuff, patient and fair priceThe driver was also very carefully that even some eggs I took arrived without being broken! So awesome

Initial Business Response /* (1000, 5, 2014/11/21) */
We spoke with the customer and addressed all the issuesThe account has been credited for the delivery delay and the inconvenienceWe try our best to deliver all customers on time and are very sorry when delays occur due to reasons we
cannot prevent or foreseeWhen delays happen we always compensate the customer according to the contractual terms

I moved back on April 30th and my experience with this company was absolutely amazingThey arrived 20mins early packed the truck and unpacked all in less than hoursI have already recommended to of my friendsThank you so much for your professionalism, hard work, pleasant crew and most of all your understanding of the “client experience”Jean

Initial Business Response /* (1000, 5, 2015/01/19) */
We tried to do everything in our power to do the move according to the customer's inventoryThe customer wanted to move more items with paying anything additional so we could not do thatWe are sorry things did not work outThe customer was
refunded her deposit