Best Way Home Improvement

We talked to Clay, and have agreed to send him a check in the amount of $292.50 upon receipt of the invoice/receipt he provides for the work that needed to be done. Clay has agreed that this will resolve all issues.     Kamishia M[redacted] Customer Service Manager   Safe Home Security...

1125 Middle St. Middletown, CT. 06457 ###-###-#### [redacted]

When the customer called in for service, they had a past due balance. They have since paid their bill, and we can now set service. There were no previous calls in regarding service problems. If the client has service problems, we ask that they call in to set service before they stop paying their...

bill. Once they go past due, we can no longer set a service call. This will avoid this problem in the future. They report a service problem and answers to all questions by calling ###-###-####.

To Whom It May Concern, In regard to the complaint against Security Systems Inc., Safe Home Security Inc. has decided to resolve this complaint in favor of the customer. Please close this complaint as resolved. Sincerely, Princess [redacted]Senior Account ManagerSafe Home...

Security

THE CUSTOMER IS RESPONSIBLE UNTIL MAY 2016. WE ARE NOT RELEASING HER UNTIL THEN.

I have just left a message to schedule a free system move, I also credited the account for a zero balance until 12-15-15. I will  need a copy of the free move coupon, and updated e.f.t. information.

It
was brought to our attention that Mr. [redacted] has filed a complaint against
Safe Home Security Inc.  The customer was
having issues with their system with one of their door sensors.
On
11/11, Mr. [redacted] called in wanting a replacement sensor for a door sensor
that was not...

working properly and to set a service date.  He was informed that a service technician
would contact him within 48 hrs to coordinate a service date and time. On 11/18 the customer called into our office and spoke to
Greg where he was extremely upset that service was not performed and the part
not ordered.  Greg apologized to the
customer and told him that he would look into it and follow up with the customer.  Greg reached out to dispatch to find out the
status on the technician and to inventory for the tracking number for the part
that was ordered.
          Greg
was unable to get the tracking number for the part ordered so he re-ordered the
door sensor, emailed him the tracking number and called the customer to update
him.  He also told him that he has not
heard batch from dispatch in regards to a service date.
          The
customer spoke with Greg on 11/30 where he was informed that were are
coordinating a service call for 12/4. 
Greg apologized for the delay in service and explained to him that
currently our closest technician to the customer’s is approximately four hour
away but we are in negotiations to add a new technician that is much closer to
him.  Service is set and Greg will follow
up with the customer.  Greg
###-###-####  ext. [redacted]

These are the 3 roofing estimates that I have given to Safe Home Security. All 4 Roofers have said they recommend replacing the lower section. I just want the roof the same condition it was before safe home securities technician put a hole in the roof. Please let me know if you would like a copy of the technicians copy of his statement admitting he put the hole in my roof. Thank youGary Gobernik

Complaint: [redacted]
I am rejecting this response because:due to the fact that nothing was ever mailed to me from either [redacted] and or safe home. The only phone calls I have gotten from safe home is after I filed this complaint. We signed the contract with [redacted] and there was a warranty for services on their system. We never received anything regarding the change in who was servicing our system and never received a contract from safe home. We had an [redacted] technician out in April and our services were still with them so I am not sure how safe home contacted us that our services were under them in March. We did not know safe home had our contract until we called for service in June when our alarm stopped working correctly.
Sincerely,
[redacted]

Dear Ms.[redacted],   Ms. [redacted] @ Your [redacted]/ Connecticut, recommended Me to 1) Lodge My complaint  associated with my various issues with the Safe Home Security, Inc,  @ the Revdex.com's web site [redacted]. ( which I did just now ) & to 2) Send You the correspondent...

associated with the issue for Your kind attention by e- mail. Consequently, I am sending You all the important e- mails exchanges done with the SHS,Inc's representatives.   I am 68 1/2 years old retired senior citizen with heart problems and trying hard to live a peace full life. For the last 40 plus years I have never delayed any payments with any one, for that matter and never defaulted ever on any obligations. That's the reason My [redacted] rating with all the three rating agencies has been always around "800" mark. Even with SHS Inc. for the last 15 years, I have promptly paid all the dues in time. However, this year their over billing issues, as stated in My attached e-mails, coupled with their incompetence and repeated mistakes, the payment was little delayed but it was still done on time. However, in spite of My acct. being current & in [redacted] balance they reported my name to all the 3 [redacted] rating agencies. For which they have no explanation except saying that in the next 3 to 6 weeks it will be taken care off.   Basically, I want them to confirm to me 1) I have made all the payments until the final expiry of the agreement/ contract date of April 29th, 2016. 2) They have received a termination of contract notice @ the expiry date. I.e. April 29th, 2016 and the last but not the least 3) My name is cleared with all the [redacted] rating agencies.   For the last 3-4 months I have gone through a hell in dealing with such incompetent people. I really don't know wether it's incompetence or deliberate harassment (  Because I wanted to terminate the contract @ the expiry date of the agreement ) or a scam ! Anyways, please help me to resolve the problem a.s.a.p. Sent from my iPad Begin forwarded message: From: [redacted] Date: October 5, 2015 at 6:55:53 PM EDT To: Stephanie L[redacted] <[redacted]> Cc: [redacted] Subject: Re: Safe Home Security Inc. Over Billing Problem Dear Stephanie,   To put the facts in a right  prospective, please find below the details:-   1) Since July 1st,2008 Your SHS, Inc co. has been sending Me the Bills/Invoices on an annual/yearly basis, covering the period July 1st-June 30th..........etc.   2)on April 29th, 2011, I signed/renewed a 5 years contract, expiring on April 29th, 2016.   3) On June 1st, 2015 Your billing dept. sent me invoice for US $ 458.80, covering the period July 1st, 2015-June 30th, 2016. However, the correct invoice should have been for only 10 months, covering the period of July 1st, 1015-April 29th 2016, the day my contract expires. In other words I was over billed and should have been billed for US $ 382.33 ( 458.80x10/12 ). Rest of the facts You guys know from My attached  e-mails.   4) On June 23rd, 2015 I paid US $ 114.70, as requested in Mr. Jarod B[redacted]'s invoice dated June 19th, 2015. ( covering the quarterly period of July 1st-Sept.30th, 2015.) by a check no. [redacted]. Additionally, I paid US$ 287.60 by [redacted] card on Sept. 15th,2015, as recommended by Kenneth G[redacted]. Hence, I paid total US$ 402.30 to settle all the outstanding dues ( US$ 114.70+US$ 287.60 ) until the expiration of the Contract ( April 29th, 2016 ).    5) in summery, I paid US$ 19.97 more than what I contractually owe to Your company. ( US$ 402.30-US$ 382.33 ). Got it !   6) Lastly, I simply don't understand why my name was referred to all the 3 Rating Agencies as " Payments past due for 2 months". when in reality my account was in compliance/current until Sept 30th, 2015. (refer to 4 above ) ? Secondly, when I paid Iin the full outstanding amount of US$ 287.60 on Sept. 15th, 2015. Why then and there My name was not cleared with the Rating Agencies ? Why he had to wait until October 2nd, 2015 to hear from Me about the problem ? ( see My attached e-mail ).   Looking forward to hear from You guys a.s.a.p.   Regards,   [redacted].     Sent from my iPad On Oct 2, 2015, at 6:34 PM, Kenneth G[redacted] <[redacted]> wrote: [redacted],     [redacted] update has been issued, please allow 3-6 weeks for the update to be fulfilled.   Thanks,   Kenneth G[redacted]/Collections, Manager Safe Home Security [redacted], [redacted] ###-###-#### mailto:[redacted] <image001.png>     From: [redacted] Sent: Friday, October 02, 2015 6:20 PM To: Stephanie L[redacted] Cc: Kenneth G[redacted] Subject: Re: Safe Home Security Inc. Over Billing Problem   Hi Stephanie,   Today, I  just received a  "[redacted] Alert " notification from [redacted]'s [redacted]'s **. ( I am a registered member ) that Your Safe Home Security Inc's  Office @ [redacted],  [redacted], [redacted], Connecticut has referred  My name to all the three Rating Agencies namely, 1) [redacted] 2) [redacted]  & 3) [redacted], for two Past Due payments. I don't understand what's going on at Your end ? Because as repeatedly stated to Your Billing Department's  Mr. Jarod B[redacted] & Ms. Lucy A[redacted] and Your collection officer Mr. Kenneth G[redacted], I was wrongly billed, as stated in My earlier e-mails and after the resolution of the problem with Mr. Kenneth G[redacted], on the Sept. 15th, 2015, I fully paid all the outstanding payment of US $ 287.60  by [redacted] Card.( as mentioned in Your attached e-mail dated Sept. 25th, 2015.   As I earlier told You, I thought that this problem has been resolved amicably . However, It seems that due to the lack of co-ordination between Your Company's Billing, Collection and Reporting Departments, I am unnecessarily being harassed and My [redacted] rating has been damaged due to the potentially Negative information has been passed on to the Rating Agencies.    For almost last 15 years I am Your customer and I have always paid all the bills/invoices on time. ( check My records in Your file ). Only this time and that to due to the over billing this problem came up. My simple question to You is " what are You guys going to do to repair the damage ? Are You guys going to report to the Rating Agencies in question about the resolution of the problem ?   Looking forward to hear from You a.s.a.p.   [redacted]. Sent from my iPad On Sep 25, 2015, at 3:58 PM, Stephanie L[redacted] <[redacted]> wrote: THIS IS THE INFORMATION YOU HAVE BEEN WAITING FOR … The payment in the amount of $287.60 has been approved Authorization Code: [redacted]       Stephanie L[redacted] Customer Service Safe Home Security [redacted], [redacted] ###-###-#### mailto:[redacted]
[redacted]
[redacted]     From: [redacted] Sent: Friday, September 25, 2015 3:08 PM To: Stephanie L[redacted] Subject: Fwd: Safe Home Security Inc. Over Billing Problem   Dear Stephanie,   Many thanks for the earlier Email from You. Appreciate it.   As promised to You, I am sending You the attached e-mails sent To Mr. Kenneth G[redacted] for which I didn't get any response, as yet. I sincerely hope that, as promised, You will take care of all the concerns raised by Me in the subject e-mail.    Thanking You in advance and looking forward to hear from You a.s.a.p.   Best wishes and regards,   [redacted]. Sent from my iPad Begin forwarded message: From: [redacted] <[redacted] Date: September 18, 2015 at 8:33:05 AM EDT To: [redacted] Subject: Fwd: Safe Home Security Inc. Over Billing Problem Dear Kenneth,   On the captioned subject and the attached e-mail, please note the following :-   As per Our telephonic conversation on September 15th, 2015 ( 2.55 pm ) We agreed to settle the Outstanding bill for U.S. $ 287.60, covering the period until the expiry of the Agreement/Contract of April 29th, 2016. Accordingly, I authorized You to debit My [redacted] Card Account for the same amount with the Authorization/Confirmation No. Of #[redacted]. You also promised that You will send Me a " e-mail" confirmation for My records. Although, My [redacted] Card Acct. has been debited for the said amount of U.S.$ 287.60 on the same day, so far I have not received any e-mail confirmation from Your end.    Can You please send Me a "e-mail" confirmation a.s.a.p.?   Thanks and regards,   [redacted].   Sent from my iPad Begin forwarded message: From: [redacted] Date: September 15, 2015 at 12:28:16 PM EDT To: "[redacted]" <[redacted]> Subject: Fwd: Safe Home Security Inc. Over Billing Problem To    Mr. Kenneth G[redacted],    Safe Home Security Inc. ( Collection Dept.)    [redacted]    [redacted], [redacted].   Subject:- Account Number # [redacted]   Dear Sir,   On the captioned subject and Your letter/notice dated Sept. 03rd, 2015, please note the following:-   On April 29th, 2011, I signed a 5 years ( 60 months ) Agreement/Contract for Monitoring and installation of Security System. This Agreement will expire on April 29th, 2016. Consequently, this year I should have received a invoice/bill for 10 months I.e. From July 1st, 2015 until April 29th, 2016, for US $ 382.33. However Your Accounts Dept. sent Me a invoice On June 10th, 2015 for US $ 458.80 covering the full year ( from July 1st, 2015 until June 30th, 2016 ).   I bought this discrepancy  to the attention of Mr. Jarod B[redacted] ( tel. ext.# [redacted] ). After investigation, Mr. Jarod admitted the error and decided to send Me a quarterly invoice instead of yearly or 10 monthly invoice. Accordingly, on June 19th, 2015 he sent Me a new invoice of US $ 114.70 for a quarterly period of July 1st, 1015 - Sept 30th, 2015. Which I promptly paid on June 23rd, 2015 by a check no.# [redacted] for US $ 114.70.   However,on August 10th, 2015 I received another invoice for US$ 359.27 ( US$ 458.81-114.70+10.00+5.16 ). This time the same mistake was made. Over billing for 12 months less the amount I paid plus financial and late payment penalty charges were added.   Once again this time I bought this problem to the attention of Ms. Lucy A[redacted] Ext.#  [redacted]. I spoke to her twice. On August 24th, 2015 & Sept. 8th, 2015. After thorough investigation She admitted it was a mistake and She told Me that She removed the late fee and the financial charges and in the near future I will be billed on a quarterly basis, as agreed upon, for the period of Oct. 1st, 2015- Dec 31st,1015. I thought that my nightmares are over. However, just now I received Your Notice stating that the payment is 30 days past due and if I don't remit payment immidiately the matter will be reported to Multiple [redacted] Bureaus ?  Can You please explain to Me what is My Fault and why I am being punished ? If this type of harassment continues then I will be left with no other choice but to report this matter to " Revdex.coms ".   For the last more than 10 years I am Your customer and I have always settled all Your billing invoices on time, ( check your records ). Only this time because of over billing and subsequent penalties for no fault on mine, this payment is delayed. I will highly appreciate Your kind attention to resolve this problem amicably a.s.a.p. Basically, either bill Me on a quarterly basis, as agreed/suggested by Mr Jarod B[redacted] or Bill me for the Oct 1st, 2015- April 29th, 2016  ( 7 months period )  US$ 267.63 and I assure You that the payment will made promptly.   Looking forward to hear from You a.s.a.p.     Regards,   [redacted], [redacted]   Rest Tel. No. # [redacted] & Cell no. # [redacted]

We received confirmation from our local vendor saying that [redacted] cancelled the service appointment.  We can reschedule if needed, if not client owes 3 months and we will take a buyout of $100.00 cutting the remainder in half. Once payment is received we can close [redacted]'s account.

MRS.[redacted] AND [redacted] WERE WORKING ON SOME DEALER ISSUES, BUT COULD NOT COME TO AN ARRANGEMENT SO HE SENT A LETTER TO HER , CANCELLED THE ACCOUNT, AND RESPONDED SEVERAL TIMES PREVIOUSLY.           Shane M[redacted] Customer Service Director   [redacted]...

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Complaint: [redacted]
I am rejecting this response because: that is not my signature.  I talked to David  yesterday and he told me that he was going to talk to his manager and call me back which he never did. To top it off u guys are charging,me $10.00 for identity watch that your representative said it was free for 30 days! I would like to  cancel that I will be calling u today!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

me.
Sincerely,
[redacted]I would be happy with that resolution. One thing that was not addressed was whether they would arrange to have someone take out the equipment or if I am responsible for removing it. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because:  The information provided by this company is not the truth.  I reached out in January via email and mailed letter.  I have copies of the follow up emails I sent on may 1st and May 4th requesting that my account be closed.  I got no response until I stopped payment at my bank.  I stopped payment BECAUSE I had requested my account to be closed and never received a response from the company.  It was not UNTIL I stopped payment, 4 months after my initial email and letter, and a follow up email and letter in On May 1st, and email on May 4th that I had ANY response from the company.  In speaking to Ms. V[redacted] on May 26th, after receiving their letter alerting me that my contract was not fulfilled, Ms. V[redacted] told me that she could not help me unless I came back as a customer.  She did try to contact me several times after that point.  My complaint, however, is that if my initial contact with this company had been acknowledged at all, we would not be at this point where my account is past due, and I'm paying two companies for the same monitoring service.  Also, I spoke to Ms. V[redacted] yesterday (6/21), and she did not offer to remove any late fees.  In fact, I requested that she do that so that I could pay what I owe on my contract and be finished dealing with this company, and she told me she would need to check to see if that was possible and call me back. 
Sincerely,[redacted]
[redacted]

The customer has been with us since 2000.  Technically they owe until November and the balance is legitimate.  Since we are an outstanding service provider we will close the account without further obligation.  Please allow 30 days for the process to complete and ignore any additional...

invoices received prior to that time.

That's not your signature.  It's an electronic signature.  You emailed it over to us after you agreed to it.  Nothing further to add here.  Please see original response.

It was made clear to the customer that it was their responsibility to cancel their agreement and we would waive 6 months of monitoring, attached is the signed waiver from the customer which outlines this agreement.  The offer stands that if the customer's internet is compatible we will send a tech to fix the doorbell camera.  If the customer cannot upgrade their internet we will make a second offer to remove the doorbell camera and lower the customer's monitoring rate to $39.99.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
Sincerely,
[redacted]  Just to let you know cancellation was a little late my check for my rent  was returned for uncollected funds and they took Sept payment earlier than usual

Complaint: [redacted]
I am rejecting this response because:I was told in February that I would not be charged any more. The charge for March should be refunded as well.
Sincerely,
[redacted]