Best Way Home Improvement

Complaint[redacted]
I am rejecting this response because:
I received voice mails from a person named Greg and I repeatedly return the call and leave messsages with no response. No one ever picks up the phone. The number goes to voice mail all the time - every time. I have left my cell number as well and I do not get a call back..same problem I have had all along and prompted this complaind
Sincerely,
[redacted]

It
was brought to our attention that Mr. [redacted] has filed a complaint against
Safe Home Security Inc.  The customer was
having issues with their system with one of their door sensors.
On
11/11, Mr. [redacted] called in wanting a replacement sensor for a door sensor
that was not...

working properly and to set a service date.  He was informed that a service technician
would contact him within 48 hrs to coordinate a service date and time. On 11/18 the customer called into our office and spoke to
Greg where he was extremely upset that service was not performed and the part
not ordered.  Greg apologized to the
customer and told him that he would look into it and follow up with the customer.  Greg reached out to dispatch to find out the
status on the technician and to inventory for the tracking number for the part
that was ordered.
          Greg
was unable to get the tracking number for the part ordered so he re-ordered the
door sensor, emailed him the tracking number and called the customer to update
him.  He also told him that he has not
heard batch from dispatch in regards to a service date.
          The
customer spoke with Greg on 11/30 where he was informed that were are
coordinating a service call for 12/4. 
Greg apologized for the delay in service and explained to him that
currently our closest technician to the customer’s is approximately four hour
away but we are in negotiations to add a new technician that is much closer to
him.  Service is set and Greg will follow
up with the customer.  Greg
###-###-####  ext. [redacted]

The customer's alarm is remitting test signals every week and has continued to.  Although I show a low battery the system is functining.  Second, the customer enrolled in our 2nd chance program in 2014, we waived over $300 in back balances in exchange for a start over in which they agreed...

to a new 5 year contract.  It is attached.  We will be happy to send out a technician once the customer brings the account current by paying teh past due balances.

A service call was performed on February 10, 2015. We have record of the results of the service call documented from the technician on site. The technician replaced zone 5, a sliding door contact. Before the technician left the home, we show test signals successfully being sent to the monitoring...

station. Shortly thereafter, this account tripped zone 3 in the bedroom and our monitoring station responded confirming that it was a false alarm. To this day, this account is sending successful auto-test signals to our monitoring station and the account is not in rights to be canceled at this time.Please contact Justin L[redacted] for further explanation and resolution. ###-###-####. You may also email me at [redacted].Thank you.

I have just left a message to schedule a free system move, I also credited the account for a zero balance until 12-15-15. I will  need a copy of the free move coupon, and updated e.f.t. information.

Complaint: [redacted]
I am rejecting this response because: I cannot locate the email sent in January.  Please tell me what I need to do to officially cancel this account.  My bank account will not permit any future drafts to the company, all automatic withdrawals have been cancelled.  I would like a copy of the original contract sent along with a final bill to terminate service to my Maryland address.  Any correspondence sent to the NC address where the system is installed will not be received since the house is vacant.  Please advice how I proceed with cancellation. 
Sincerely,
[redacted]

To Whom It May Concern, In regard to the complaint against Security Systems Inc., Safe Home Security Inc. has decided to resolve this complaint in favor of the customer. Please close this complaint as resolved. Sincerely, Princess [redacted]Senior Account ManagerSafe Home...

Security

Complaint: [redacted]
I am rejecting this response because:Then if they recorded that conversation they should also have a record of the numerous times I requested the testing code. I followed the test instructions to the letter from the owners manual  and at about step three is asks for the test code and I do not have that and have never been given that. They also said that they could send out a technician for a charge of $89.00. That is not acceptable and should not be necessary.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: that is not my signature.  I talked to David  yesterday and he told me that he was going to talk to his manager and call me back which he never did. To top it off u guys are charging,me $10.00 for identity watch that your representative said it was free for 30 days! I would like to  cancel that I will be calling u today!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was told in February that I would not be charged any more. The charge for March should be refunded as well.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:due to the fact that nothing was ever mailed to me from either [redacted] and or safe home. The only phone calls I have gotten from safe home is after I filed this complaint. We signed the contract with [redacted] and there was a warranty for services on their system. We never received anything regarding the change in who was servicing our system and never received a contract from safe home. We had an [redacted] technician out in April and our services were still with them so I am not sure how safe home contacted us that our services were under them in March. We did not know safe home had our contract until we called for service in June when our alarm stopped working correctly.
Sincerely,
[redacted]

The customer has been with us since 2000.  Technically they owe until November and the balance is legitimate.  Since we are an outstanding service provider we will close the account without further obligation.  Please allow 30 days for the process to complete and ignore any additional...

invoices received prior to that time.

Complaint: [redacted]
 
I am rejecting this response because:  The information provided by this company is not the truth.  I reached out in January via email and mailed letter.  I have copies of the follow up emails I sent on may 1st and May 4th requesting that my account be closed.  I got no response until I stopped payment at my bank.  I stopped payment BECAUSE I had requested my account to be closed and never received a response from the company.  It was not UNTIL I stopped payment, 4 months after my initial email and letter, and a follow up email and letter in On May 1st, and email on May 4th that I had ANY response from the company.  In speaking to Ms. V[redacted] on May 26th, after receiving their letter alerting me that my contract was not fulfilled, Ms. V[redacted] told me that she could not help me unless I came back as a customer.  She did try to contact me several times after that point.  My complaint, however, is that if my initial contact with this company had been acknowledged at all, we would not be at this point where my account is past due, and I'm paying two companies for the same monitoring service.  Also, I spoke to Ms. V[redacted] yesterday (6/21), and she did not offer to remove any late fees.  In fact, I requested that she do that so that I could pay what I owe on my contract and be finished dealing with this company, and she told me she would need to check to see if that was possible and call me back. 
Sincerely,[redacted]
[redacted]

That's not your signature.  It's an electronic signature.  You emailed it over to us after you agreed to it.  Nothing further to add here.  Please see original response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

MRS.[redacted] AND [redacted] WERE WORKING ON SOME DEALER ISSUES, BUT COULD NOT COME TO AN ARRANGEMENT SO HE SENT A LETTER TO HER , CANCELLED THE ACCOUNT, AND RESPONDED SEVERAL TIMES PREVIOUSLY.           Shane M[redacted] Customer Service Director   [redacted]...

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

We received confirmation from our local vendor saying that [redacted] cancelled the service appointment.  We can reschedule if needed, if not client owes 3 months and we will take a buyout of $100.00 cutting the remainder in half. Once payment is received we can close [redacted]'s account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
Sincerely,
[redacted]  Just to let you know cancellation was a little late my check for my rent  was returned for uncollected funds and they took Sept payment earlier than usual

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

me.
Sincerely,
[redacted]I would be happy with that resolution. One thing that was not addressed was whether they would arrange to have someone take out the equipment or if I am responsible for removing it. Thank you.

It was made clear to the customer that it was their responsibility to cancel their agreement and we would waive 6 months of monitoring, attached is the signed waiver from the customer which outlines this agreement.  The offer stands that if the customer's internet is compatible we will send a tech to fix the doorbell camera.  If the customer cannot upgrade their internet we will make a second offer to remove the doorbell camera and lower the customer's monitoring rate to $39.99.