Best Way Home Improvement

[redacted], the cancellation is possible with payment of the contractual obligation.  Plesae see your contract under section 4 for early cancellation policy (90% due to term).  Otherwise see previous response, we are not cancelloing the obligation.

WE CAN REPLACE CONTROL PANEL FREE, WAIVE LATE AND FINANCE CHARGES   AND COVER AS MANY WINDOW AND GARAGE DOOR SENSORS REQUESTED FOR JUST $2.50 MORE PER MONTH EACH.   THERE IS A 5 YEAR PRIMARY TERM ON THIS ACCOUNT WHICH GOES FROM 3/27/15 UNTIL 3/27/20.     Shane M[redacted] Customer Service Director   Safe Home Security, Inc. [redacted] Middletown, CT 06457  ###-###-#### mailto:[redacted]

Complaint: [redacted]
I am rejecting this response because: It is true that john does not have voice mail set up. That did not however stop the service technicians from contacting us.  They reached us twice, made appointments, and then never showed up.  We are retired, we are home many hours a day.  To say they could not reach us  is quite a stretch of the truth.  Their service company was unreliable.  It is obvious to me that they will not stand behind their product and ANYTHING I can do in the future to undermine safe home security's reputation will be my pleasure.  We were told that the service company in our area was replaced for just this kind of complaint--poor service.  If this is so I believe the company owes me a refund.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The bill is accurate.  The monitoring and address were accurate as well.  The customer signed a 5 year agreement expiring in May 2017.  In March 2016 they had a competitor come into the home and disconnect the monitoring.  We know this because the client called us at the time and...

tried to negotiate with us even though they were already under contract.  There were no signals sent after that event.  The client has a right to leave however the obligation remained until May 2017 and the bill is accurate and due.

Complaint: [redacted]
I am rejecting this response because: I spent over an hour with one of their reps and they do not offer a remote garage controller, a doorbell camera, indoor cameras, or the ability to listen into the house when the alarm goes off (these are just a few of the things that I want that safe home security does not offer)   They did offer flood, heat, and cold sensors, but at an additional cost. Same with wireless monitoring, but at a MUCH greater cost than other competitors and without all of the additional feautures I would be receiving above. My feeling is safe home security is antiquated, cannot provide the cutting edge technology that I am looking for, and is essentially keeping me prisoner in a contract in which should be month to month since we've been with them for five years. I am happy to pay a one-time reasonable separation fee if that's what it takes, I'm not sure why they would want to keep a unhappy customer for 2 years. Moreover, even though they came out to disconnect me for my house remodel, they have been charging my credit card with zero service provided for the past three months.
Sincerely,
[redacted]

To Whom It May Concern,In regards to the complaint against Security Systems Inc:We have reviewed this matter and opted to close the account. Please let this serve as formal confirmation of cancellation. There is no further action required by the customer. Sincerely,Colin W[redacted]Corporate...

Account ManagerSafe Home Security

The client has no warranty so there is a $89 service charge for calls.  If the client needs a battery we will provide 1 battery free of charge but a technician call will be $89.  If additional service is necessary then these costs will be charged as well.

COMPAINT #  [redacted]
SSI
 
 
[redacted] was offered options for service on his
system and declined due to the dates offered. We are more than willing to setup
an appointment and get this system up and running. The customer has the option
to contact me directly to...

have this scheduled and the system fixed.  As
the department manager of resolutions, I will personally walk this account thru
to ensure this situation gets resolved. Please feel free to contact me at
###-###-####.
 
 
JEVAUN P[redacted]
Resolutions Department Corporate Manager
 
Safe Home Security
[redacted]
Middletown, CT. 06457
###-###-####

November 17, 2015
To whom it may concern:
It was brought to our attention that Mr. [redacted] has filed a complaint against Safe Home [redacted] Inc. We have addressed all of his concerns regarding the services he needs for his alarm [redacted] system. A technician is scheduled to service the system on November 19th between 2-4 pm by our sub contractor [redacted].
We explained the service date to the customer and honored 2 additional months of free monitoring due to the wait of service, as an addition to the 2 months credited in October 2015. The customer now has a total of 4 months at no monitoring cost and is satisfied with the date given for service. Mr. [redacted] said he would be satisfied as long as the service is completed on the date provided. We have met all the customers’ needs at this moment and are not requesting anything further. Shall you have any questions regarding this matter feel free to contact me directly
Respectfully,
Stephanie L[redacted]
Customer Service Manager
[redacted]
Safe Home [redacted]
[redacted], CT [redacted] ###-###-#### Ext. [redacted]

A service call was performed on February 10, 2015. We have record of the results of the service call documented from the technician on site. The technician replaced zone 5, a sliding door contact. Before the technician left the home, we show test signals successfully being sent to the monitoring...

station. Shortly thereafter, this account tripped zone 3 in the bedroom and our monitoring station responded confirming that it was a false alarm. To this day, this account is sending successful auto-test signals to our monitoring station and the account is not in rights to be canceled at this time.Please contact Justin L[redacted] for further explanation and resolution. ###-###-####. You may also email me at [redacted].Thank you.

ok, the service call was completed, the alarm is working perfectly...

Complaint[redacted]
I am rejecting this response because:
I received voice mails from a person named Greg and I repeatedly return the call and leave messsages with no response. No one ever picks up the phone. The number goes to voice mail all the time - every time. I have left my cell number as well and I do not get a call back..same problem I have had all along and prompted this complaind
Sincerely,
[redacted]

The customer's alarm is remitting test signals every week and has continued to.  Although I show a low battery the system is functining.  Second, the customer enrolled in our 2nd chance program in 2014, we waived over $300 in back balances in exchange for a start over in which they agreed...

to a new 5 year contract.  It is attached.  We will be happy to send out a technician once the customer brings the account current by paying teh past due balances.

ADVISED PERSON ANSWERING PHONE THAT I WAS CALLING FROM SHS AND EXPLAINED THAT SYSTEM IS FINE AND THAT WE DO NOT SERVICE CAMERAS BUT WE CAN FIND SOMEONE FOR 89.00 HOURLY WILL CALL CUSTOMER BACK ON SATURDAY TO TRY AND RESOLVE COMPLETEY.
THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MATTER
[redacted]
Resolutions Department Manager

Safe Home Security
[redacted]
([redacted]
mailto:[redacted]

Complaint: [redacted]
I am rejecting this response because:
  It is not true that I was happy it took 3 months for safe home to get this service call done I am very unhappy with there service
Sincerely,
[redacted]

The wrong part was sent to the customer and had to be re ordered. The part was shipped out and we are setting up the service with the local tech and customer. Any questions please contact Chris H[redacted] at ###-###-####.

We have requested a full update. This will show that if there was anything reported in error, it will be corrected as paid, in full, and on time. Please allow up to 30 days for the update to reflect at the credit bureau. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Securi

To Whom it May Concern,[redacted] had been a customer of Safe Home Security since 2/19/2012. [redacted] cancelled his service 02/27/2015. On our end it shows that [redacted]'s account has always been paid on time and was never late. Additionally the account was closed with a zero balance.Somehow...

after the cancellation occurred the account may have been reporting as non-paid, even though the account was closed. As soon as this was brought to our attention we did an immediate credit update to [redacted] and [redacted] Credit Bureaus. [redacted] is stating we negatively reported him to [redacted], which is not possible as we do not report to [redacted]. Safe Home Security apologizes for any inconvience's [redacted] may have incurred because of this error. We have since updated the reporting as paid on time and never late, with the account closed in full. Please allow 7-10 days for this to reflect on [redacted]'s Credit Report. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I cannot locate the email sent in January.  Please tell me what I need to do to officially cancel this account.  My bank account will not permit any future drafts to the company, all automatic withdrawals have been cancelled.  I would like a copy of the original contract sent along with a final bill to terminate service to my Maryland address.  Any correspondence sent to the NC address where the system is installed will not be received since the house is vacant.  Please advice how I proceed with cancellation. 
Sincerely,
[redacted]