Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
this issue is ot resolved. they took my money I paid all that was due and they still took my things . I do not have a truck to move my things. that is why I rented a u-haul. they have my things and want me to come and get them I can not the storage unit they have is to far from my home. they need to bring me my things. I paid for the day they took the truck in the morning I did not have it to take the things off. and I want 8,o oo dollars to replace the things I lost. this is robbery. they are thieves
Regards,
[redacted]
November 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. John L**, a Senior Customer Service Agent, reviewed Ms. [redacted]’s recent comments. He spoke to Ms. [redacted] and explained we still could not locate a call with the information she provided. However, as a courtesy, Mr. L** relayed he agreed to only charge Ms. [redacted] what she would have paid for the one-way had that been known from the beginning. He instructed our Billing Department to reverse half of what was collected leaving $314.90 to retain as payment for the one-way fee. Ms. [redacted] agreed this would resolve her concerns. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
August 16, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Don C[redacted], our President for our San Diego Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr. [redacted], A refund of $50 was...
posted to your credit card ending in 3289. It may take up to 3 business days for this credit to show. Thank you.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
June 3, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Area Field Manager for our East Houston Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and addressed his...
concerns. He explained the truck went through a full inspection, including the suspension, before and after Mr. [redacted]’s rental. There were also several rentals on the same truck Mr. [redacted] rented in the past 30 days without incident and no reports indicating a faulty truck suspension. Mr. [redacted] relayed a refund could not be issued.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution satisfactory to me. As of this writing, the refund has been posted to my credit card. Also, I want to complement Brad Ling, the president of U-Haul Utah, for his excellence in responding to my complaint and his commitment to work with his managers to prevent this from happening to other customers.
Regards,
Robert [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
April 18, 2016 Thank you for your concern for our customer Mr. [redacted]. Kathy L[redacted], our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email today: [redacted], I am just following up with you on your...
file [redacted]. I have spoken with Patrick K[redacted] this morning. He will be giving you a call either today or tomorrow. I know you wanted a time frame but he just does not have one at this time. I would also like to know if the calls you requested have been recieved. Thanks Kathy Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Thank you for your reply. It was actually about 3 days before the refund was made but it has been received. I would appreciate the courtesy of spelling my name correctly. You had that wrong even though it was on the contract and the original Revdex.com complaint.Please answer my original questions(1) Why was U Hauls normal procedure not followed? The truck was approved online but according to your own operating rules the truck should of been checked prior to anything else being done. Had that been the case we wouldn't of wasted 2 hours and could of tried to get the required adapter. (2) Second, why was your employee intoxicated? This is illegal under Federal Law and frankly not appropriate.(3) Your corporate office said there were alternatives - mainly you could of offered to let me bring the contents to the U Haul lot and load up there. Why was this not offered to me? I appropriate you addressing these concerns.Thank you,[redacted]
This is a very generic response and in no way even acknowledges the harassment practices they utilize. Also, they have brought this customer's balance to "current" several times already, and never received payment thereafter, resulting the account to continue back into debt causing myself to continue to receive more notifications on behalf of this customer. The response also does nothing to acknowledge that I am on this persons account, receiving constant notifications, even though it's not my account!
July 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for our concern for our customer Ms. [redacted].
[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He had been in contact with Ms. [redacted] previously advising her...
he needed to listen to the phone conversations to confirm she was told her hot tub would fit in a U-Haul truck and that she needed to contact the U-Haul Dealer regarding her double payment on the trailer rental. More recently he attempted to reach Ms. [redacted] to obtain an alternate telephone number she may have used as he has not been able to locate a phone record based on the number documented on the contract. He has not yet received a return call from Ms. [redacted], however, for the sake of customer good faith, he is willing to issue her a refund for the amount she paid for the truck rental that she could not use.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Central North Carolina Regional Office, followed up on the information Mr. [redacted] provided. He informed our office the charges were corrected. As we value Mr. [redacted] as a customer, Mr....
Dreier sent him a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 11, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Our records indicate three separate credits were issued for $316.28, $350 and $349.99 all done on August 29th back to Ms. [redacted]’s Discover card account. The Refunds should post on her next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
March 11, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Cleveland Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office their decision in the matter remains the same. He relayed that U-Haul Engineering Services at our Technical Center test all equipment to safely determine load limits. At no time do we want to place a cusotmer at risk and the reason we give each customer a User’s Guide printed with each contract. Mr. and Mrs. [redacted] failed to follow both recommendations on the User’s Guide by placing the heavier items to the rear of the trailer. This resulted in the condition called whipping as the cusotmer described. They also overloaded the trailer causing the springs to break. The wrecker service noted in the Emergency Road Assistance file that after they removed 5 boxes from the trailer, it still weighed 4,700 lbs. Maximaum weight for the trailer Mr. and Mrs. [redacted] rented is 4,600 lbs.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 6, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Mandi D[redacted], our Executive Assistant for our Southern Alberta Regional Office, reviewed Mr. [redacted]’s recent information. The receipt he provided was for hitch wiring. The service invoice with U-Haul is only for the hitch installation and no wiring install. Ms. D[redacted] confirmed with our GM of our U-Haul Center that Mr. [redacted] was never charged for wiring installation. This would not be considered a repair to a hitch installation. She left a message for Mr. [redacted] to call her back to discuss the issue further and will offer a resolution. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 14, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Janet K[redacted] our Executive Assistant for our East Sacramento Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in...
response: Good afternoon, We have received and thank you for your feedback regarding your recent U-Haul Storage experience. I have reviewed the contract notes as well as your report filed to the Revdex.com, and have processed a credit to the card in the amount of $168.89 that was charged in error. Please arrange to make cash payment as soon as possible to the storage location at 10161 Mills Station Road. Thank you, if I can be of further assistance, feel free to contact this office directly. Regards, Janet K[redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
May 30, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer, Mr. [redacted].Larry B[redacted], our President for our South Puget Sound Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted]’s U-Boxes are at the Old Door to...
Door Kent, WA location. The boxes are prepped and ready to ship.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 2, 2015
[redacted] ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Field Manager for our Southern [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] had been speaking to the wrong...
office in order to get answers on his U-Box move. Our Traffic Manager for our Southern [redacted] Regional Office verified the boxes were paid and shipped on February 23rd and due to arrive on March 11th.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 27, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Jodie L[redacted], our Traffic Manager for our Southern Minnesota Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms....
[redacted] and advised her of a refund for one month rent as well as issued her a VIP Certificate to put towards the delivery charge. Ms. L[redacted] was also working on an earlier delivery. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
October 25, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Gilda C[redacted], our GM for our U-Haul Moving and Storage at Clark Ave., followed up on the information Ms. [redacted] provided. She informed our office she left Ms. [redacted] a detailed...
message informing her they did not do a double charge to her card ending in 3052 in the amount of $249.70. Ms. C[redacted] obtained a tracking number from our Credit Card Processing Department confirming we processed a credit for $249.70 on August 21st. Ms. C[redacted] suggested Ms. [redacted] call her credit card company and provide them with the tracking number she gave Ms. [redacted] to verify U-Haul did not double charge her card. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
December 8, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. David P[redacted], our GM for our U-Haul Moving and Storage of North Richland Hills, followed up on the information Ms. [redacted] provided. He informed our office a refund...
for $41.75 was issued back to her Visa account for the extra day fees. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
this issue is ot resolved. they took my money I paid all that was due and they still took my things . I do not have a truck to move my things. that is why I rented a u-haul. they have my things and want me to come and get them I can not the storage unit they have is to far from my home. they need to bring me my things. I paid for the day they took the truck in the morning I did not have it to take the things off. and I want 8,o oo dollars to replace the things I lost. this is robbery. they are thieves
Regards,
[redacted]
November 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. John L**, a Senior Customer Service Agent, reviewed Ms. [redacted]’s recent comments. He spoke to Ms. [redacted] and explained we still could not locate a call with the information she provided. However, as a courtesy, Mr. L** relayed he agreed to only charge Ms. [redacted] what she would have paid for the one-way had that been known from the beginning. He instructed our Billing Department to reverse half of what was collected leaving $314.90 to retain as payment for the one-way fee. Ms. [redacted] agreed this would resolve her concerns. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
August 16, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Don C[redacted], our President for our San Diego Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr. [redacted], A refund of $50 was...
posted to your credit card ending in 3289. It may take up to 3 business days for this credit to show. Thank you.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
June 3, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Area Field Manager for our East Houston Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and addressed his...
concerns. He explained the truck went through a full inspection, including the suspension, before and after Mr. [redacted]’s rental. There were also several rentals on the same truck Mr. [redacted] rented in the past 30 days without incident and no reports indicating a faulty truck suspension. Mr. [redacted] relayed a refund could not be issued.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution satisfactory to me. As of this writing, the refund has been posted to my credit card. Also, I want to complement Brad Ling, the president of U-Haul Utah, for his excellence in responding to my complaint and his commitment to work with his managers to prevent this from happening to other customers.
Regards,
Robert [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
April 18, 2016 Thank you for your concern for our customer Mr. [redacted]. Kathy L[redacted], our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email today: [redacted], I am just following up with you on your...
file [redacted]. I have spoken with Patrick K[redacted] this morning. He will be giving you a call either today or tomorrow. I know you wanted a time frame but he just does not have one at this time. I would also like to know if the calls you requested have been recieved. Thanks Kathy Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Thank you for your reply. It was actually about 3 days before the refund was made but it has been received. I would appreciate the courtesy of spelling my name correctly. You had that wrong even though it was on the contract and the original Revdex.com complaint.Please answer my original questions(1) Why was U Hauls normal procedure not followed? The truck was approved online but according to your own operating rules the truck should of been checked prior to anything else being done. Had that been the case we wouldn't of wasted 2 hours and could of tried to get the required adapter. (2) Second, why was your employee intoxicated? This is illegal under Federal Law and frankly not appropriate.(3) Your corporate office said there were alternatives - mainly you could of offered to let me bring the contents to the U Haul lot and load up there. Why was this not offered to me? I appropriate you addressing these concerns.Thank you,[redacted]
This is a very generic response and in no way even acknowledges the harassment practices they utilize. Also, they have brought this customer's balance to "current" several times already, and never received payment thereafter, resulting the account to continue back into debt causing myself to continue to receive more notifications on behalf of this customer. The response also does nothing to acknowledge that I am on this persons account, receiving constant notifications, even though it's not my account!
July 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for our concern for our customer Ms. [redacted].
[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He had been in contact with Ms. [redacted] previously advising her...
he needed to listen to the phone conversations to confirm she was told her hot tub would fit in a U-Haul truck and that she needed to contact the U-Haul Dealer regarding her double payment on the trailer rental. More recently he attempted to reach Ms. [redacted] to obtain an alternate telephone number she may have used as he has not been able to locate a phone record based on the number documented on the contract. He has not yet received a return call from Ms. [redacted], however, for the sake of customer good faith, he is willing to issue her a refund for the amount she paid for the truck rental that she could not use.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Central North Carolina Regional Office, followed up on the information Mr. [redacted] provided. He informed our office the charges were corrected. As we value Mr. [redacted] as a customer, Mr....
Dreier sent him a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
September 11, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Our records indicate three separate credits were issued for $316.28, $350 and $349.99 all done on August 29th back to Ms. [redacted]’s Discover card account. The Refunds should post on her next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
March 11, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Cleveland Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office their decision in the matter remains the same. He relayed that U-Haul Engineering Services at our Technical Center test all equipment to safely determine load limits. At no time do we want to place a cusotmer at risk and the reason we give each customer a User’s Guide printed with each contract. Mr. and Mrs. [redacted] failed to follow both recommendations on the User’s Guide by placing the heavier items to the rear of the trailer. This resulted in the condition called whipping as the cusotmer described. They also overloaded the trailer causing the springs to break. The wrecker service noted in the Emergency Road Assistance file that after they removed 5 boxes from the trailer, it still weighed 4,700 lbs. Maximaum weight for the trailer Mr. and Mrs. [redacted] rented is 4,600 lbs.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 6, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Mandi D[redacted], our Executive Assistant for our Southern Alberta Regional Office, reviewed Mr. [redacted]’s recent information. The receipt he provided was for hitch wiring. The service invoice with U-Haul is only for the hitch installation and no wiring install. Ms. D[redacted] confirmed with our GM of our U-Haul Center that Mr. [redacted] was never charged for wiring installation. This would not be considered a repair to a hitch installation. She left a message for Mr. [redacted] to call her back to discuss the issue further and will offer a resolution. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 14, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Janet K[redacted] our Executive Assistant for our East Sacramento Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in...
response: Good afternoon, We have received and thank you for your feedback regarding your recent U-Haul Storage experience. I have reviewed the contract notes as well as your report filed to the Revdex.com, and have processed a credit to the card in the amount of $168.89 that was charged in error. Please arrange to make cash payment as soon as possible to the storage location at 10161 Mills Station Road. Thank you, if I can be of further assistance, feel free to contact this office directly. Regards, Janet K[redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
May 30, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer, Mr. [redacted].Larry B[redacted], our President for our South Puget Sound Regional Office, followed up on the information Mr. [redacted] provided. He informed our office Mr. [redacted]’s U-Boxes are at the Old Door to...
Door Kent, WA location. The boxes are prepped and ready to ship.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 2, 2015
[redacted] ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Field Manager for our Southern [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] had been speaking to the wrong...
office in order to get answers on his U-Box move. Our Traffic Manager for our Southern [redacted] Regional Office verified the boxes were paid and shipped on February 23rd and due to arrive on March 11th.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 27, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Jodie L[redacted], our Traffic Manager for our Southern Minnesota Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms....
[redacted] and advised her of a refund for one month rent as well as issued her a VIP Certificate to put towards the delivery charge. Ms. L[redacted] was also working on an earlier delivery. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
October 25, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Gilda C[redacted], our GM for our U-Haul Moving and Storage at Clark Ave., followed up on the information Ms. [redacted] provided. She informed our office she left Ms. [redacted] a detailed...
message informing her they did not do a double charge to her card ending in 3052 in the amount of $249.70. Ms. C[redacted] obtained a tracking number from our Credit Card Processing Department confirming we processed a credit for $249.70 on August 21st. Ms. C[redacted] suggested Ms. [redacted] call her credit card company and provide them with the tracking number she gave Ms. [redacted] to verify U-Haul did not double charge her card. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
December 8, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. David P[redacted], our GM for our U-Haul Moving and Storage of North Richland Hills, followed up on the information Ms. [redacted] provided. He informed our office a refund...
for $41.75 was issued back to her Visa account for the extra day fees. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International