Beverly Hills Weight Loss Clinics

April 16, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Traffic Manager for our Atlantic Canada Regional Office, followed up on the information Mr. [redacted] provided and sent Mr. [redacted] the following email:
Good Day...

Mr.[redacted]. We are sorry to hear your phone has recently been having issues. I see that we did already reimburse you some of the cost as a customer goodwill credit. Since then 2 months have passed and we now understand you are concerned that the initial damage is now taking its toll on your phone. I have spoke with our Claim Services dept and they have reviewed your file and are confident its unlikely that this new damage your experiencing is directly related to the liquid coffee damage you have quoted from the beginning of February, nor have they received any proof showing that it was indeed caused by liquid coffee. We are currently unable reimburse the requested amount. If you have further questions or concerns, please feel free to contact our claims dept at ###-###-####, or our traffic dept at ###-###-####.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

May 30, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer, Mr. [redacted].Larry B[redacted], our President for our South Puget Sound Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office Mr. [redacted]’s U-Boxes are at the Old Door to...

Door Kent, WA location.  The boxes are prepped and ready to ship.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 27, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Jodie L[redacted], our Traffic Manager for our Southern Minnesota Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she contacted Ms....

[redacted] and advised her of a refund for one month rent as well as issued her a VIP Certificate to put towards the delivery charge. Ms. L[redacted] was also working on an earlier delivery. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

thier response only address the late charge, I want to be able to send my payment to thier regional office or to Paul K[redacted] so I will not no longer endure this unnecessary harassment from Laura B[redacted] the manager at my laurel, I pay my bill every month and just because she wants control of my checking account I have do endure the emails that I feel is very unnecessary and waste of time. Very ugly and unacceptable business practice on thier part.

December 8, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   David P[redacted], our GM for our U-Haul Moving and Storage of North Richland Hills, followed up on the information Ms. [redacted] provided.  He informed our office a refund...

for $41.75 was issued back to her Visa account for the extra day fees.  The refund should post on her next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

This is a very generic response and in no way even acknowledges the harassment practices they utilize.  Also, they have brought this customer's balance to "current" several times already, and never received payment thereafter, resulting the account to continue back into debt causing myself to continue to receive more notifications on behalf of this customer.   The response also does nothing to acknowledge that I am on this persons account, receiving constant notifications, even though it's not my account!

We were not able to reschedule as the vehicle the hitch was to be installed in was leaving for Georgia the next morning.They did very little to try and correct the installation at the time considering they were advised earlier of our arrival time for the install.The stress on my family caused by their actions is worth way more than $20.I still think that U-Haul should furish the hitcg/wiring harness and I will pay for installation at a facility in Georgia.THEIR RESPONSE IS TOTALLY UNACCEPTABLE FOR SUCH A LARGE BUSINESS.I will rent elseware in the future.

September 17, 2015[redacted]
[redacted]Thank you for your concern for our customer [redacted] our President for our Northern Minnesota Regional Office, followed up on the information [redacted] provided.  He informed our office a refund for $100 was issued...

to [redacted] as an adjustment on his rental.  The refund should post on his next [redacted] credit card statement.  [redacted] relayed there was a misunderstanding with regards to availability to the truck [redacted] requested at the end of the month.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution satisfactory to me.  As of this writing, the refund has been posted to my credit card. Also, I want to complement Brad Ling, the president of U-Haul Utah, for his excellence in responding to my complaint and his commitment to work with his managers to prevent this from happening to other customers.
Regards,
Robert [redacted]

August 16, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Don C[redacted], our President for our San Diego Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr. [redacted], A refund of $50 was...

posted to your credit card ending in 3289. It may take up to 3 business days for this credit to show. Thank you.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

April 18, 2016 Thank you for your concern for our customer Mr. [redacted]. Kathy L[redacted], our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email today: [redacted], I am just following up with you on your...

file [redacted]. I have spoken with Patrick K[redacted] this morning. He will be giving you a call either today or tomorrow. I know you wanted a time frame but he just does not have one at this time. I would also like to know if the calls you requested have been recieved. Thanks Kathy Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

November 28, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. John L**, a Senior Customer Service Agent, reviewed Ms. [redacted]’s recent comments. He spoke to Ms. [redacted] and explained we still could not locate a call with the information she provided. However, as a courtesy, Mr. L** relayed he agreed to only charge Ms. [redacted] what she would have paid for the one-way had that been known from the beginning. He instructed our Billing Department to reverse half of what was collected leaving $314.90 to retain as payment for the one-way fee. Ms. [redacted] agreed this would resolve her concerns.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

July 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for our concern for our customer Ms. [redacted].
[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He had been in contact with Ms. [redacted] previously advising her...

he needed to listen to the phone conversations to confirm she was told her hot tub would fit in a U-Haul truck and that she needed to contact the U-Haul Dealer regarding her double payment on the trailer rental. More recently he attempted to reach Ms. [redacted] to obtain an alternate telephone number she may have used as he has not been able to locate a phone record based on the number documented on the contract. He has not yet received a return call from Ms. [redacted], however, for the sake of customer good faith, he is willing to issue her a refund for the amount she paid for the truck rental that she could not use.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  A representative from U-Haul did contact me a couple of days after I submitted this complaint, therefore my complaint has been resolved.
Regards,
[redacted]

March 2, 2015
[redacted] ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Field Manager for our Southern [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] had been speaking to the wrong...

office in order to get answers on his U-Box move. Our Traffic Manager for our Southern [redacted] Regional Office verified the boxes were paid and shipped on February 23rd and due to arrive on March 11th.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 3, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Area Field Manager for our East Houston Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and addressed his...

concerns. He explained the truck went through a full inspection, including the suspension, before and after Mr. [redacted]’s rental. There were also several rentals on the same truck Mr. [redacted] rented in the past 30 days without incident and no reports indicating a faulty truck suspension. Mr. [redacted] relayed a refund could not be issued.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

April 14, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Janet K[redacted] our Executive Assistant for our East Sacramento Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in...

response: Good afternoon, We have received and thank you for your feedback regarding your recent U-Haul Storage experience. I have reviewed the contract notes as well as your report filed to the Revdex.com, and have processed a credit to the card in the amount of $168.89 that was charged in error. Please arrange to make cash payment as soon as possible to the storage location at 10161 Mills Station Road. Thank you, if I can be of further assistance, feel free to contact this office directly. Regards, Janet K[redacted]   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

September 19, 2016 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Lisa S[redacted], our Traffic Manager for our South Alabama Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office options were...

offered with available equipment.  We offered a one-way from Mobile back to Fairhope or a 26-foot truck for 24-hours in Robertsdale.  Mr. [redacted] relayed the options we offered would not work for him and he rented a truck with [redacted], which was slightly higher.  A refund for the $50 Reservation Guarantee Fee was issued back to Mr. [redacted]’s Visa account on August 27th, which more than covered the difference in rates.  The refund should post on his next credit card statement if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

March 11, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Cleveland Regional Office, reviewed Mr. [redacted]’s recent comments. He informed our office their decision in the matter remains the same. He relayed that U-Haul Engineering Services at our Technical Center test all equipment to safely determine load limits. At no time do we want to place a cusotmer at risk and the reason we give each customer a User’s Guide printed with each contract. Mr. and Mrs. [redacted] failed to follow both recommendations on the User’s Guide by placing the heavier items to the rear of the trailer. This resulted in the condition called whipping as the cusotmer described. They also overloaded the trailer causing the springs to break. The wrecker service noted in the Emergency Road Assistance file that after they removed 5 boxes from the trailer, it still weighed 4,700 lbs. Maximaum weight for the trailer Mr. and Mrs. [redacted] rented is 4,600 lbs.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International