I beg to differ. Jordan K[redacted] DID threaten to send my possessions to auction if I did not pay by the end of the day that I spoke to him. And yes, he did waive a lien status fee and multiple late fees because they never should have been charged in the first place!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I wrote this (see below) to [redacted], but he responded by saying that he saw no evidence that the coffee incident had anything to do with the problems that arose with my phone. He also said that I am complaining about something that happened two months ago. The only reason we are so far along is because U-Haul didn't do what they should have done two months ago and replace my phone. They are trying to make me out to be a liar. There was nothing wrong with my phone before the U-Haul incident. I had never brought it into contact with water before or after said incident, nor did I damage it in any other way. I had a protective case and screen on it at all times. If there is no connection between the coffee incident and the problems with my phone, it seems very coincidental that my phone only started to have problems after the incident. My complaints are falling on deaf ears. The two photos that I have attached are:The coffee spill in the U-Haul van on February 1, 2015The quotation from [redacted] for a replacement phone, with details about the nature of the damageHi [redacted],I wrote this (see below) to your Claims Adjuster, [redacted], onMarch 27, 2015. You said that there was no evidence that the damage tomy phone was connected to the incident at U-Haul. Please read this.There is sufficient proof that there is a connection. I have photosand documentation to back this up, all of which was sent to Ms[redacted]. Please resolve this.Regards,[redacted]Hi [redacted],My initial call was to inform you what had happened at U-Haul. As Isaid in my previous correspondence liquid damage doesn't alwayspresent itself right away, so I was hoping that the steps that I tookto save the phone from further damage would be enough. Unfortunatelythey weren't. I read that it only takes about 20 seconds for water todo irreversible damage to a cell phone. The moment I realized thatthere was something wrong with the phone and that it had come incontact with the coffee I tried to turn off the power. The phoneimmediately showed signs of damage when these two things happened:1. I heard the sound of a new text message coming in, but when Ipicked up my phone and tried to click on the message to read it thebutton would not respond and the message would not open.2. I then noticed the coffee dripping from the bottom of the phone andput two and two together. I tried to turn off the power of the phone,but to no avail. I couldn't shut it off. It took me several attemptsto get it to shut off. I would say that the phone was submerged in thecoffee spill for about 10 minutes, and it took me another 10 minutesto get it to shut off. Plenty of time to damage the phone to a pointwhere it would never be the same again.I told my father about what happened when I parked the U-Haul. He toldme to put the phone in rice. I did this for about three hours or so -however long it took us to move everything into the U-Haul. I thenturned the phone back on to see if it was functioning. At that pointit seemed ok, but I am not an expert and couldn't say with certaintywhat was really going on inside the phone. I took a picture of thecoffee spill inside the U-Haul cup holder (see attached) and reportedwhat had happened to the employees at the desk where I returned thekeys. They told me to contact you, so here we are. I shut the phoneoff again after I moved everything into the new location and put it inrice for another 8 hours while I slept.When we first spoke on the phone I told you that I wanted yourcooperation in fixing my phone in the event that there were any issuesthat arose as a result of what happened at U-Haul. I was hoping thatthe phone was okay and that we wouldn't have to go through thisprocess, but I soon noticed a few problems:1. The front-facing camera lens (my first visit to [redacted]).2. The volume down button. (a few days following my first visit to [redacted]).I spoke to three professionals about what happened (two at [redacted] andone at [redacted]), who all said that the problems that I am dealing withare definitely connected to the incident at U-Haul.You keep saying that it was my responsibility to prevent furtherdamage to the phone once I realized what was going on, but it doesn'tchange the fact that we wouldn't be in this situation if it wasn't forthe negligence of the U-Haul employee. I paid for insurance and am inno way, shape or form at fault here. That is what bothers me the mostabout this - that you are putting the blame on me. I have been givingyou an accurate account of what happened that day, but I feel asthough I am wasting my breath. This has been a major inconvenience anda huge headache. My phone was fine before that day, but now I have togo through the ordeal of replacing my phone and footing part of thebill for a problem that you should have resolved already.If I was at fault I would accept this gracefully, but I am not. Pleasedo something about this.Regards,[redacted]
December 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Southern Washington Regional Office, reviewed the recent information from Ms. [redacted]. The renting dealer has been a U-Haul Dealer since 1995 and is well aware a rotation truck cannot be rented and dropped one-way. This information would never have been relayed to any customer. Our President in Montana offered to rent Ms. [redacted] a truck back to North Dakota but their credit card was declined. Ms. [redacted] advised our office their decision in the matter remains the same. Ms. [redacted] received a $1,200 rental at no charge. She also relayed that a VIP Certificate was issued to help them get to North Dakota. Their claim for damages is in the process of being investigated by [redacted] Insurance Company.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
December 16, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Jessica A[redacted] our [redacted] for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she...
contacted Mr. [redacted] and discussed his concerns. She offered her apology and assured him she would follow up with both GM’s to ensure proper procedures are being followed locally and to prevent the situation from happening again.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]U-Haul International
June 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Steve L[redacted], our President for our Saint Louis Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: Hello...
[redacted], I received a copy of the letter you sent to the Revdex.com. I would like to apologize for the difficulty you had with an employee during your previous rental. I looked up your contract from 06-29-14 and see where you rented a truck from my store on Page Ave for $179.00 There are no notes of any problems with that rental or about any problem at the location on Olive. We do keep records and there is nothing documenting any subsequent phone call or complaint after. If we agree to give money towards a future rental, we have a means of doing that as well. Again, there is nothing in those records. If you were promised something you never got, it would have been helpful if you had followed up while the information was current. I have no way now to verify what you are telling me. In any case, I would like to keep your business and will be happy to honor a $30.00 credit, which represents more than 15% of the rental rate paid last time, towards an upcoming rental. I have issued you a VIP certificate in that amount that you can use when you need it. You will find this in your email before the end of the day, today. The certificate is numbered and there indeed will be a record of it so anyone at any U-Haul can assist you in redeeming it. Thank you for taking the time to bring this opportunity to my attention. Sincerely, Steve L[redacted], President U-Haul Co. of St. Louis Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 7, 2016 Revdex.com ID#: 11638072 U-Haul Ref#: 1189175 Thank you for your concern for our customers Mr. and Mrs. [redacted]. Jerry L[redacted], our President for our Gulf Coast Texas Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office...
refunds totaling $223.99 were issued back to their Visa account. The fees were charged because the truck was dropped off at the wrong location. The refunds should post on their next credit card statement if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 13, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Michelle B[redacted], our President for our Vancouver and Vancouver Island Regional Office, followed up on the information Ms. [redacted] provided. I’m sure you realize there...
are always two sides to a story. Ms. B[redacted] did assure our office recorded phone calls would be reviewed and our dealer’s actions would be addressed to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. As we value Ms. [redacted] as a customer, Ms. B[redacted] would still like to offer the $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jeff P[redacted], our President for our Nashville Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mrs. [redacted]...
on July 7th and was told Mr. [redacted] was out of town and would call Mr. P[redacted] back today. However, Mr. P[redacted] did not receive a return call and again attempted to speak to [redacted] but had to leave a message requesting a return call. He hopes to hear back from Mr. [redacted] soon in order to personally address his concerns and offer a resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 30, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Lena S[redacted], our Executive Assistant for our Northern Nevada Regional Office, reviewed Mr. [redacted]’s recent comments. On August 26th, she informed our office she had the lien fee removed. Our GM at our U-Haul Moving and Storage of Carson City spoke to Mr. [redacted] and Mr. [redacted] was going to be back in contact with our GM on the 28th.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
July 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] West Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Ms. [redacted] and...
offered her apology for the inconvenience he experienced and explained she wrote off the amount of $49.95 to show a zero balance on the account. The next payment will be due July 20th.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 17, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Razmin M[redacted], our President for our Central Canada Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr....
[redacted] and advised him of a refund for the oil and time lost. The refund should post on his next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 16, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Sandra D[redacted], our Executive Assistant for our Central Georgia Regional Office, reviewed Ms. [redacted]’s recent comments. She advised our office Ms. [redacted] was going to have her sister come into our U-Haul Center on September 1st to make her payment of $137.90 but she was a no show. She also added that the payment was eventually made on September 12th. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
April 17, 2017Revdex.com ID#: [redacted]Revdex.com ID#: [redacted]Thank you for your concern for our customer Mr. [redacted]. Phyllis P[redacted], our Executive Assistant for our Gainesville Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she previously spoke to Mr. [redacted]. They have...
found no necessary repairs needed to the truck for the mechanical issues Mr. [redacted] relayed. Ms. P[redacted] explained Mr. [redacted] has made changes to what he claims he experienced, however, we have not been able to verify the events. A refund will not be issued due to the fact we have been unable to confirm the information he provided. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
September 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Mr. Dominic C[redacted], our President for our South Philadelphia Regional office, followed up on the information Ms. [redacted] provided. He informed our office the...
telephone number Ms. [redacted] provided was not a working number. He explained there was no break-in to her storage unit. Ms. [redacted] is correct that U-Haul does not accept partial payments. On August 18th Mr. C[redacted] relayed that she had an outstanding balance. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Mr. Dan O[redacted] has provided a false report.He called me for the first time yesterday and did NOT discuss my case with me AT ALL. I explained that I was at work, and couldnt discuss the matter at the time. He was EXTREMELY rude and I immediately requested that the call be escalated to a supervisor for call back and he provided a number for his superior. At no time did he indicate that no refund would be issued. I will be following up with the UHAUL executive offices immediately.[redacted]
May 6, 2016 Revdex.com ID#: 11419323 U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Casey C[redacted], our GM for our U-Haul Moving and Storage of Downtown San Francisco, followed up on the information Mr. [redacted] provided. He informed our office he...
spoke to Mr. [redacted] at length. He relayed Mr. [redacted] rented the truck and declined Safemove Protection coverage. Mr. [redacted] had no explanation why he selected no coverage other than he believed our system failed on his transaction. Mr. C[redacted] stated Mr. [redacted] accepted the summary of charges by signing the rental contract. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 18, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Cindy H[redacted], our GM for our U-Haul Moving and Storage of Gastonia, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] about the storage...
rental agreement and discussed his concerns. She explained where on the contract it states this is a month-to-month lease and that there is no refund for unused days if you vacate after the rent due date of the current month. Ms. H[redacted] did advise him she had issued him a refund for $134.95 back to their credit card, which should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 18, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. M[redacted]. Ray P[redacted], our Area Field Manager for our Southwestern Wisconsin and Rockford Regional Office, followed up on the information Ms. M[redacted] provided. He...
informed our office a message was left for Ms. M[redacted]z advising her of a refund for $406.70 back to her Visa account. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] U-Haul International
July 22, 2015Revdex.com ID#:[redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] on or about July...
17th and revealed the evidence to him with pictures of the damage. Mr. [redacted] did not dispute the damage but requested a U-Haul representative review the damage with him or a relative so he could understand what he was being charged. Mr. [redacted] offered a walk around for him with our shop manager so they could go over the details of the repairs needed. Mr. [redacted] then contacted our office again to explain Mr. [redacted]’s representatives met with our shop manager who showed them fine details of what would need to be done to get our U-Haul truck rental worthy and back on the road. Mr. [redacted]’s representatives took some pictures and understood the extensive damage that was done during Mr. [redacted]’s rental.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
I beg to differ. Jordan K[redacted] DID threaten to send my possessions to auction if I did not pay by the end of the day that I spoke to him. And yes, he did waive a lien status fee and multiple late fees because they never should have been charged in the first place!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I wrote this (see below) to [redacted], but he responded by saying that he saw no evidence that the coffee incident had anything to do with the problems that arose with my phone. He also said that I am complaining about something that happened two months ago. The only reason we are so far along is because U-Haul didn't do what they should have done two months ago and replace my phone. They are trying to make me out to be a liar. There was nothing wrong with my phone before the U-Haul incident. I had never brought it into contact with water before or after said incident, nor did I damage it in any other way. I had a protective case and screen on it at all times. If there is no connection between the coffee incident and the problems with my phone, it seems very coincidental that my phone only started to have problems after the incident. My complaints are falling on deaf ears. The two photos that I have attached are:The coffee spill in the U-Haul van on February 1, 2015The quotation from [redacted] for a replacement phone, with details about the nature of the damageHi [redacted],I wrote this (see below) to your Claims Adjuster, [redacted], onMarch 27, 2015. You said that there was no evidence that the damage tomy phone was connected to the incident at U-Haul. Please read this.There is sufficient proof that there is a connection. I have photosand documentation to back this up, all of which was sent to Ms[redacted]. Please resolve this.Regards,[redacted]Hi [redacted],My initial call was to inform you what had happened at U-Haul. As Isaid in my previous correspondence liquid damage doesn't alwayspresent itself right away, so I was hoping that the steps that I tookto save the phone from further damage would be enough. Unfortunatelythey weren't. I read that it only takes about 20 seconds for water todo irreversible damage to a cell phone. The moment I realized thatthere was something wrong with the phone and that it had come incontact with the coffee I tried to turn off the power. The phoneimmediately showed signs of damage when these two things happened:1. I heard the sound of a new text message coming in, but when Ipicked up my phone and tried to click on the message to read it thebutton would not respond and the message would not open.2. I then noticed the coffee dripping from the bottom of the phone andput two and two together. I tried to turn off the power of the phone,but to no avail. I couldn't shut it off. It took me several attemptsto get it to shut off. I would say that the phone was submerged in thecoffee spill for about 10 minutes, and it took me another 10 minutesto get it to shut off. Plenty of time to damage the phone to a pointwhere it would never be the same again.I told my father about what happened when I parked the U-Haul. He toldme to put the phone in rice. I did this for about three hours or so -however long it took us to move everything into the U-Haul. I thenturned the phone back on to see if it was functioning. At that pointit seemed ok, but I am not an expert and couldn't say with certaintywhat was really going on inside the phone. I took a picture of thecoffee spill inside the U-Haul cup holder (see attached) and reportedwhat had happened to the employees at the desk where I returned thekeys. They told me to contact you, so here we are. I shut the phoneoff again after I moved everything into the new location and put it inrice for another 8 hours while I slept.When we first spoke on the phone I told you that I wanted yourcooperation in fixing my phone in the event that there were any issuesthat arose as a result of what happened at U-Haul. I was hoping thatthe phone was okay and that we wouldn't have to go through thisprocess, but I soon noticed a few problems:1. The front-facing camera lens (my first visit to [redacted]).2. The volume down button. (a few days following my first visit to [redacted]).I spoke to three professionals about what happened (two at [redacted] andone at [redacted]), who all said that the problems that I am dealing withare definitely connected to the incident at U-Haul.You keep saying that it was my responsibility to prevent furtherdamage to the phone once I realized what was going on, but it doesn'tchange the fact that we wouldn't be in this situation if it wasn't forthe negligence of the U-Haul employee. I paid for insurance and am inno way, shape or form at fault here. That is what bothers me the mostabout this - that you are putting the blame on me. I have been givingyou an accurate account of what happened that day, but I feel asthough I am wasting my breath. This has been a major inconvenience anda huge headache. My phone was fine before that day, but now I have togo through the ordeal of replacing my phone and footing part of thebill for a problem that you should have resolved already.If I was at fault I would accept this gracefully, but I am not. Pleasedo something about this.Regards,[redacted]
December 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Southern Washington Regional Office, reviewed the recent information from Ms. [redacted]. The renting dealer has been a U-Haul Dealer since 1995 and is well aware a rotation truck cannot be rented and dropped one-way. This information would never have been relayed to any customer. Our President in Montana offered to rent Ms. [redacted] a truck back to North Dakota but their credit card was declined. Ms. [redacted] advised our office their decision in the matter remains the same. Ms. [redacted] received a $1,200 rental at no charge. She also relayed that a VIP Certificate was issued to help them get to North Dakota. Their claim for damages is in the process of being investigated by [redacted] Insurance Company.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
December 16, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Jessica A[redacted] our [redacted] for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she...
contacted Mr. [redacted] and discussed his concerns. She offered her apology and assured him she would follow up with both GM’s to ensure proper procedures are being followed locally and to prevent the situation from happening again.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]U-Haul International
June 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Steve L[redacted], our President for our Saint Louis Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: Hello...
[redacted], I received a copy of the letter you sent to the Revdex.com. I would like to apologize for the difficulty you had with an employee during your previous rental. I looked up your contract from 06-29-14 and see where you rented a truck from my store on Page Ave for $179.00 There are no notes of any problems with that rental or about any problem at the location on Olive. We do keep records and there is nothing documenting any subsequent phone call or complaint after. If we agree to give money towards a future rental, we have a means of doing that as well. Again, there is nothing in those records. If you were promised something you never got, it would have been helpful if you had followed up while the information was current. I have no way now to verify what you are telling me. In any case, I would like to keep your business and will be happy to honor a $30.00 credit, which represents more than 15% of the rental rate paid last time, towards an upcoming rental. I have issued you a VIP certificate in that amount that you can use when you need it. You will find this in your email before the end of the day, today. The certificate is numbered and there indeed will be a record of it so anyone at any U-Haul can assist you in redeeming it. Thank you for taking the time to bring this opportunity to my attention. Sincerely, Steve L[redacted], President U-Haul Co. of St. Louis Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 7, 2016 Revdex.com ID#: 11638072 U-Haul Ref#: 1189175 Thank you for your concern for our customers Mr. and Mrs. [redacted]. Jerry L[redacted], our President for our Gulf Coast Texas Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office...
refunds totaling $223.99 were issued back to their Visa account. The fees were charged because the truck was dropped off at the wrong location. The refunds should post on their next credit card statement if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 13, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms. [redacted]. Michelle B[redacted], our President for our Vancouver and Vancouver Island Regional Office, followed up on the information Ms. [redacted] provided. I’m sure you realize there...
are always two sides to a story. Ms. B[redacted] did assure our office recorded phone calls would be reviewed and our dealer’s actions would be addressed to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. As we value Ms. [redacted] as a customer, Ms. B[redacted] would still like to offer the $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 11, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Jeff P[redacted], our President for our Nashville Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mrs. [redacted]...
on July 7th and was told Mr. [redacted] was out of town and would call Mr. P[redacted] back today. However, Mr. P[redacted] did not receive a return call and again attempted to speak to [redacted] but had to leave a message requesting a return call. He hopes to hear back from Mr. [redacted] soon in order to personally address his concerns and offer a resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 30, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Lena S[redacted], our Executive Assistant for our Northern Nevada Regional Office, reviewed Mr. [redacted]’s recent comments. On August 26th, she informed our office she had the lien fee removed. Our GM at our U-Haul Moving and Storage of Carson City spoke to Mr. [redacted] and Mr. [redacted] was going to be back in contact with our GM on the 28th.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
July 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] West Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Ms. [redacted] and...
offered her apology for the inconvenience he experienced and explained she wrote off the amount of $49.95 to show a zero balance on the account. The next payment will be due July 20th.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
June 17, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Razmin M[redacted], our President for our Central Canada Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr....
[redacted] and advised him of a refund for the oil and time lost. The refund should post on his next [redacted] credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 16, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Sandra D[redacted], our Executive Assistant for our Central Georgia Regional Office, reviewed Ms. [redacted]’s recent comments. She advised our office Ms. [redacted] was going to have her sister come into our U-Haul Center on September 1st to make her payment of $137.90 but she was a no show. She also added that the payment was eventually made on September 12th. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
April 17, 2017Revdex.com ID#: [redacted]Revdex.com ID#: [redacted]Thank you for your concern for our customer Mr. [redacted]. Phyllis P[redacted], our Executive Assistant for our Gainesville Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she previously spoke to Mr. [redacted]. They have...
found no necessary repairs needed to the truck for the mechanical issues Mr. [redacted] relayed. Ms. P[redacted] explained Mr. [redacted] has made changes to what he claims he experienced, however, we have not been able to verify the events. A refund will not be issued due to the fact we have been unable to confirm the information he provided. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
September 2, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Mr. Dominic C[redacted], our President for our South Philadelphia Regional office, followed up on the information Ms. [redacted] provided. He informed our office the...
telephone number Ms. [redacted] provided was not a working number. He explained there was no break-in to her storage unit. Ms. [redacted] is correct that U-Haul does not accept partial payments. On August 18th Mr. C[redacted] relayed that she had an outstanding balance. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Mr. Dan O[redacted] has provided a false report.He called me for the first time yesterday and did NOT discuss my case with me AT ALL. I explained that I was at work, and couldnt discuss the matter at the time. He was EXTREMELY rude and I immediately requested that the call be escalated to a supervisor for call back and he provided a number for his superior. At no time did he indicate that no refund would be issued. I will be following up with the UHAUL executive offices immediately.[redacted]
May 6, 2016 Revdex.com ID#: 11419323 U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Casey C[redacted], our GM for our U-Haul Moving and Storage of Downtown San Francisco, followed up on the information Mr. [redacted] provided. He informed our office he...
spoke to Mr. [redacted] at length. He relayed Mr. [redacted] rented the truck and declined Safemove Protection coverage. Mr. [redacted] had no explanation why he selected no coverage other than he believed our system failed on his transaction. Mr. C[redacted] stated Mr. [redacted] accepted the summary of charges by signing the rental contract. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 18, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Cindy H[redacted], our GM for our U-Haul Moving and Storage of Gastonia, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] about the storage...
rental agreement and discussed his concerns. She explained where on the contract it states this is a month-to-month lease and that there is no refund for unused days if you vacate after the rent due date of the current month. Ms. H[redacted] did advise him she had issued him a refund for $134.95 back to their credit card, which should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 18, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. M[redacted]. Ray P[redacted], our Area Field Manager for our Southwestern Wisconsin and Rockford Regional Office, followed up on the information Ms. M[redacted] provided. He...
informed our office a message was left for Ms. M[redacted]z advising her of a refund for $406.70 back to her Visa account. The refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] U-Haul International
July 22, 2015Revdex.com ID#:[redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] on or about July...
17th and revealed the evidence to him with pictures of the damage. Mr. [redacted] did not dispute the damage but requested a U-Haul representative review the damage with him or a relative so he could understand what he was being charged. Mr. [redacted] offered a walk around for him with our shop manager so they could go over the details of the repairs needed. Mr. [redacted] then contacted our office again to explain Mr. [redacted]’s representatives met with our shop manager who showed them fine details of what would need to be done to get our U-Haul truck rental worthy and back on the road. Mr. [redacted]’s representatives took some pictures and understood the extensive damage that was done during Mr. [redacted]’s rental.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International