Beverly Hills Weight Loss Clinics

February 8, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Shanell B[redacted], our GM for our U-Haul Moving and Storage of Parkslope, followed up on the information Ms. [redacted] provided.  She informed our office she...

contacted Ms. [redacted] and offered an apology for the inconvenience she experienced.  Ms. [redacted] has agreed to forward the invoices for the repairs for further review.  Ms. B[redacted] will then contact Ms. [redacted] back to discuss a resolution.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria Palmisano Executive Assistant U-Haul International

September 3, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our GM for our U-Haul Moving and Storage at [redacted]., followed up on the information Ms. [redacted] provided.  She informed our office she spoke to Ms. [redacted] and discussed...

her concerns.  She also advised her of a refund for the full amount of the rental, or $611.24, as requested.  The refund was issued back to her [redacted] account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

February 28, 2016   Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted]   David A[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to...

Ms. [redacted] and found the Promissory Note was not canceled.  He contacted our Collections Department and had the Note canceled as well as removed Ms. [redacted]’s name from E-Alert.    As we value Ms. [redacted] as a customer, Mr. A[redacted] also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  Mr. A[redacted] provided his cell phone number in case she had any concerns regarding her refund.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

September 7, 2016   Revdex.com ID#: 11638072 U-Haul Ref#: 1189175   Thank you for your concern for our customers Mr. and Mrs. [redacted].   Jerry L[redacted], our President for our Gulf Coast Texas Regional Office, followed up on the information Mrs. [redacted] provided.  He informed our office...

refunds totaling $223.99 were issued back to their Visa account.  The fees were charged because the truck was dropped off at the wrong location.  The refunds should post on their next credit card statement if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June 1, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Steve L[redacted], our President for our Saint Louis Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: Hello...

[redacted], I received a copy of the letter you sent to the Revdex.com. I would like to apologize for the difficulty you had with an employee during your previous rental. I looked up your contract from 06-29-14 and see where you rented a truck from my store on Page Ave for $179.00 There are no notes of any problems with that rental or about any problem at the location on Olive. We do keep records and there is nothing documenting any subsequent phone call or complaint after. If we agree to give money towards a future rental, we have a means of doing that as well. Again, there is nothing in those records. If you were promised something you never got, it would have been helpful if you had followed up while the information was current. I have no way now to verify what you are telling me. In any case, I would like to keep your business and will be happy to honor a $30.00 credit, which represents more than 15% of the rental rate paid last time, towards an upcoming rental. I have issued you a VIP certificate in that amount that you can use when you need it. You will find this in your email before the end of the day, today. The certificate is numbered and there indeed will be a record of it so anyone at any U-Haul can assist you in redeeming it. Thank you for taking the time to bring this opportunity to my attention. Sincerely, Steve L[redacted], President U-Haul Co. of St. Louis   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 5, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Kathy L[redacted], our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office a refund for...

$33.61 was issued for fuel and the additional mileage.  The refund should post on Ms. [redacted]’s next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

December 6, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for forwarding Mr. [redacted]’s recent comments to our office.   Cecilia O[redacted], our Executive Assistant for our Los Angeles West Regional Office, advised our office they have no record of offering Mr. [redacted] $100 store credit or any type of refund.  She relayed, neither will be issued.   Thank you for your continued support.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I beg to differ.  Jordan K[redacted] DID threaten to send my possessions to auction if I did not pay by the end of the day that I spoke to him.  And yes, he did waive a lien status fee and multiple late fees because they never should have been charged in the first place!!  
Regards,
[redacted]

May 22, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Kevin N[redacted], our President for our Missouri Regional Office, followed up on the information Mr. [redacted] provided.  He discussed the issue with our GM and...

Assistant GM of our U-Haul Center and they both relayed Mr. [redacted] indeed had a reservation to have a hitch installed.  When Mr. [redacted] was contacted to schedule the installation for the following day, he could not be reached.  The following day Mr. [redacted] did not show and our Center staff was still not able to reach him.  The next day Mr. [redacted] came into our Center, thinking that was the date for the installation.  Our Assistant GM offered his apology and explained they had two other customers with reservations that day in front of him and they could still install his hitch but it would be later that day.  Mr. [redacted] got angry and used foul language with other customers in the lobby.  He was asked to leave and call our GM.  Our GM said he did receive a call from Mr. [redacted] and Mr. [redacted] began cursing him over the phone.  Our GM apologized for the confusion and said he could still get his hitch installed that day but Mr. [redacted] continued to curse and hung up.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 18, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Stacey M[redacted], our Executive Assistant for our Oceanside Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she spoke to Mr. [redacted] and listened to his concerns.  In addition to a refund for $39.95 previously issued, Ms. M[redacted] offered to refund him $100 and advised him he could call her if he had other concerns.  The refunds should post on his next Visa credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

November 30, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted] and [redacted] whose name is on the rental agreement.   Zakery H[redacted], our GM for our U-Haul Moving and Storage of Albany, followed up on the information Mr. [redacted]...

provided.  He informed our office he left a message for Mr. [redacted] regarding the return policy for U-Haul equipment and provided his telephone number for a call back to discuss his concerns.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 17, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Razmin M[redacted], our President for our Central Canada Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr....

[redacted] and advised him of a refund for the oil and time lost.  The refund should post on his next [redacted] credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 25, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Storage Coordinator for our North Shore Chicago Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she will be in contact...

with Ms. [redacted] to advise her of a refund for the requested amount of $1,252.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

Mr. Dan O[redacted] has provided a false report.He called me for the first time yesterday and did NOT discuss my case with me AT ALL. I explained that I was at work, and couldnt discuss the matter at the time. He was EXTREMELY rude and I immediately requested that the call be escalated to a supervisor for call back and he provided a number for his superior. At no time did he indicate that no refund would be issued. I will be following up with the UHAUL executive offices immediately.[redacted]

March 2, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Judy S[redacted], our Executive Assistant for our West Texas Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office an attempt was made to speak...

to Ms. [redacted] but a message had to be left.  She also relayed her storage unit was sold but pr[redacted] steps were taken to reach her.  The last payment Ms. [redacted] made was on November 17, 2015, which was only a partial payment.  They have no documentation Ms. [redacted] spoke to our Call Center since that date and no returned mail has been received advising her that her storage account was delinquent or in lien status.  Ms. S[redacted] explained they did try and contact the private individual that purchased the room but he declined to work with Ms. [redacted].  They did, however, obtain four boxes of personal items and our GM of our U-Haul Center attempted to contact Ms. [redacted] to return them but has been unsuccessful in reaching her.  Ms. S[redacted] stated the boxes will be shipped to her instead. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 22, 2015Revdex.com ID#:[redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] on or about July...

17th and revealed the evidence to him with pictures of the damage.  Mr. [redacted] did not dispute the damage but requested a U-Haul representative review the damage with him or a relative so he could understand what he was being charged.  Mr. [redacted] offered a walk around for him with our shop manager so they could go over the details of the repairs needed.  Mr. [redacted] then contacted our office again to explain Mr. [redacted]’s representatives met with our shop manager who showed them fine details of what would need to be done to get our U-Haul truck rental worthy and back on the road.  Mr. [redacted]’s representatives took some pictures and understood the extensive damage that was done during Mr. [redacted]’s rental.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

July 21, 2016   Revdex.com ID#: [redacted] Revdex.com ID#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   John K[redacted], our GM for our U-Haul Storage at 8 Mile, followed up on the information Mr. [redacted] provided.  He informed our office, the day after the rental truck was...

returned, he realized he had applied the wrong reservation to the rental contract.  Mr. K[redacted] reversed the charges and charged the correct credit card.  He also mentioned the following day he rented a truck to Mr. [redacted] with a special one-way pricing, and more importantly, offered his personal apology for the inconvenience he caused.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 10, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage of Anchorage, reviewed Mr. [redacted]’s recent comments to your office. She spoke to Mr. [redacted] and advised him that [redacted] Company did pay on the second claim to the person that was hit. As far as what Mr. [redacted] paid in cash to the owner of the other vehicle, Ms. [redacted] explained U-Haul could not be responsible for that payment.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

To Whom It May Concern, My name is [redacted] the cousin of [redacted] I never had a conversation with Mr. R[redacted] about them not being responsible for me handing the keys over to a stranger. I handed the keys to someone whom I thought was an employee, and so did a customer behind me. I did although have a conversation with Mr. R[redacted] about my debit card being charged $500.00, when we spoke about the charge I informed him I needed to know exactly what I was being charged for. He told me that it was because he could not contact the person ([redacted]) on the contract for 2 or 3 days, I then asked why I was not contacted because my number was also on the contract as a secondary contact, he then told me it must have been an oversight. And then my cousin ([redacted]) received an itemized list of charges and no where on there is anything saying that I was charged $500.00 for them not being able to contact me.