Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Okay, I received an email on December 1st that Uhaul had responded to my complaint and that a response is needed from me. On Dec. 3rd, I read Uhaul’s response and called Uhaul to try to resolve the matter again with them. First of all, the incidents that occurred on the response are not exactly how they are recorded. And I also provided a valid contact number to at least 4 agents during the time of these occurences within Uhaul, so there should not have been a problem with contacting me. Okay, now when I called I eventually spoke with Mr. [redacted]. Mr. [redacted] did not want to listen to anything that I had to say. I even asked him can he listen and he continued to over talk me and disregard any matters that I incurred during those 2 days in October. Mr. [redacted] continued to take up for [redacted] by stating that [redacted] is one of the best reps he have and that he has great reviews. I tried asking Mr. [redacted] is he saying that I am making the story up and he continued to disregard my questions or the emotional stress that I went through with Bubba, the previous Manager I spoke with and now Mr. [redacted]. Mr. [redacted] told me that I could not get a refund because I got the rental and that they already discounted me 30.00 and they gave me a 50.00 VIP Certificate for Uhaul products. Well, first the discounted amount did not make up for the gas that I had to put in my personal vehicle to go get another Uhaul after [redacted] refused me the scheduled Uhaul and the time off work for me and my daughter. Also, I told the Manager that issued the 50.00 voucher, that I can not use it and I still have it in my email which I can not put any use to and will not benefit me in any way. I also tried explaining to Mr. [redacted] that I got wrote up (disciplinary action) at work for missing that time away. Mr. [redacted] again did not take into consideration none of the inconvenience, emotional stress, financial matters that offset me hugely in this new move of mine. I am still requesting a refund and apology because none of the Supervisors have understood the situation, the disrespect from [redacted] and themselves, nor took responsibility for any of the immoral behavior and unnecessarily rude customer service on all three supervisors parts. And again, I updated my telephone number with the service rep that answered the phone.Thanks, [redacted]
Regards,
[redacted]
June 18, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our Nashville Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed her concerns. He...
offered his apology and assured her that her storage account was in good standing and that she had a zero balance on both of her storage units. As a token of gratitude, Mr. [redacted] relayed he was sending her a VIP Certificate in the amount of $144.95 to cover a month’s rent on one of her units.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
November 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Roxanne B[redacted], our Executive Assistant for our West Virginia Regional Office, followed up on the information Mr. [redacted] provided. Please be advised when a...
reservation is made we ask our customer to choose their preferred pick up location. If the equipment is not available at their preferred pick up location, we promise to schedule their reservation at the closest location with the available equipment. Therefore, a preferred pick up location is a preference only. The reservation is confirmed after it’s scheduled. Although Mr. [redacted]’s reservation scheduling does not qualify for a refund of the Reservation Guarantee Fee, Ms. B[redacted] informed our office she sent Mr. [redacted] an email offering her apology for the inconvenience he experienced and advised him she would issue him a refund for the $50 Reservation Guarantee Fee. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 9, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Jody P[redacted], our Executive Assistant for our Southern Minnesota Regional Office, reviewed Ms. [redacted]’s recent comments. She relayed Mr. [redacted] was happy with the resolution when she spoke to him directly. Ms. [redacted] is upset with our policy that the card holder must be present if they choose to use their credit card for payment. This policy is in place to protect our customer as well as ensure we receive payment. Ms. P[redacted] stated she did not previously relay anything that was not true. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
December 6, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Mr. [redacted]’s recent comments to our office. Cecilia O[redacted], our Executive Assistant for our Los Angeles West Regional Office, advised our office they have no record of offering Mr. [redacted] $100 store credit or any type of refund. She relayed, neither will be issued. Thank you for your continued support. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 13, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Shyleen D[redacted], our Executive Assistant for our Vancouver and Vancouver Island Regional Office, followed up on the information Ms. [redacted] provided. She informed...
our office she spoke to Mr. [redacted] and offered her apology for the poor service they experienced. She also relayed she had issued a refund for $50 as an adjustment on their rental. The refund should post on their next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
September 11, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Amelia R[redacted], our Executive Assistant for our Northwest Colorado Regional Office, reviewed Ms. [redacted]’s recent comments. She informed our office a supplemental refund for $300 was issued to Ms. [redacted] by check as requested. She should receive the check within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
October 18, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Katie L[redacted], our Executive Assistant for our Western New York Regional office, followed up on theinformation Ms. [redacted] provided and sent her the following email in response:Good Morning...
[redacted], I am reaching out to you in regards to the recent concern you submitted with the Better BusinessBureau for your U-Haul rental. I apologize that you felt unsafe in the truck provided to you, we work hard to providesafe and reliable equipment. All of our equipment is inspected upon every return and undergoes different levels ofinspection by our certified mechanics after various miles traveled. With this particular truck it was inspected by acertified mechanic the week of your rental with no issues found. The manager covering the store also test drove thetruck after you brought it back and found no issues. I do see you made it to your destination safely with no calls to ourroadside department and no issues were found upon inspection when the truck was returned. The truck has sincegone out on several rentals with no issues, complaints or breakdowns. Bill W[redacted] who is the General Manager of theEast Ridge Rd facility did try to reach out to you on September 25, 2017 via email and phone it attempts to discussthis matter but was unable to get a hold of you. He did issue a $100.00 refund for the stress of the travel as well asthe unexpected change of pick up. The refund was issued to the card ending in [redacted] on September 25, 2017. We willnot be issuing another refund because as I stated the truck has undergone several inspections with no issues foundin addition to rentals after yours with no issues. I understand moving is stressful and I apologize for any stress wemay have added to an already hectic situation. Thank you, Katie L[redacted] Executive Assistant U-Haul Co. of Western[redacted]Our customers are very important to us and we regret to hear of situations that cause problems forthem. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
April 5, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Kathy L[redacted], our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Ms. [redacted] provided. She informed our office a refund for...
$33.61 was issued for fuel and the additional mileage. The refund should post on Ms. [redacted]’s next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
November 17, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted].[redacted], our Traffic Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted]’s friend provided. He informed our office he...
made several attempts to reach Mr. or Ms. [redacted] but reached their voice mail. He left a message explaining a refund for $264.54 has since been is[redacted]d to their Visa account in addition to a refund for the $50 Reservation Guarantee Fee is[redacted]d on October 24th. A refund for $37.80 was issued on October 30th and the remainder in the amount of $208.74 was issued on November 11th. The refunds should post on their next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul of Lawrence, followed up on the information Mr. [redacted] provided. He informed our office he left a message for Mr. [redacted] on October 10th as well as sent him...
an email requesting a return call. As of today Mr. [redacted] has not heard back. In case Mr. [redacted] replaced Mr. [redacted]’s telephone number, he can be reached at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 3, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customers Mr. and Mrs. [redacted].Please be advised a claim for damages and/or a loss is handled by [redacted] Insurance Company, therefore, Mr. and Mrs. [redacted] need to contact their adjuster or a manager at [redacted] Insurance Company for resolution.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], a Customer Service Manager, followed up on the information Mr. [redacted] provided. Please be advised that U-Haul implemented our E-Alert program that saves past rental information that have an outstanding debt owed to U-Haul....
This system is in place for the protection of our equipment to ensure all trucks and trailers land in the hands of customers who will fulfill all contract terms. In some cases a privately owned company may utilize a company card or some sort of company shared information to rent from U-Haul that may trigger a match in our system, which causes a rental to be denied if there is a past balance on a previous rental. Mr. [redacted] explained that at this time we found that the information we obtained from Mr. [redacted] had a match with what we already had on file for [redacted] who has a past debt with U-Haul. Although we are not holding Mr. [redacted] liable for the debt, it is keeping him from taking advantage of U-Haul services until the debt is paid in full. This is also a precautionary measure to ensure Ms. [redacted] is not able to rent from U-Haul or a third party until her account is cleared. We would recommend Mr. [redacted] suggest to Ms. [redacted] that she contact U-Haul to settle her account. Until then, Mr. [redacted] will be denied a U-Haul rental.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
May 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Kevin N[redacted], our President for our Missouri Regional Office, followed up on the information Mr. [redacted] provided. He discussed the issue with our GM and...
Assistant GM of our U-Haul Center and they both relayed Mr. [redacted] indeed had a reservation to have a hitch installed. When Mr. [redacted] was contacted to schedule the installation for the following day, he could not be reached. The following day Mr. [redacted] did not show and our Center staff was still not able to reach him. The next day Mr. [redacted] came into our Center, thinking that was the date for the installation. Our Assistant GM offered his apology and explained they had two other customers with reservations that day in front of him and they could still install his hitch but it would be later that day. Mr. [redacted] got angry and used foul language with other customers in the lobby. He was asked to leave and call our GM. Our GM said he did receive a call from Mr. [redacted] and Mr. [redacted] began cursing him over the phone. Our GM apologized for the confusion and said he could still get his hitch installed that day but Mr. [redacted] continued to curse and hung up. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 3, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our GM for our U-Haul Moving and Storage at [redacted]., followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and discussed...
her concerns. She also advised her of a refund for the full amount of the rental, or $611.24, as requested. The refund was issued back to her [redacted] account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. C[redacted]. Tom N[redacted], our President for our Northern New Mexico Regional Office, followed up on the information Mr. C[redacted] provided and sent him the following email on November 10th in...
response:Good morning I apologise for the claim not being completed, the money was refunded this morning it will take 3-5 business days to show on your card. Tom Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
February 28, 2016 Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted] David A[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to...
Ms. [redacted] and found the Promissory Note was not canceled. He contacted our Collections Department and had the Note canceled as well as removed Ms. [redacted]’s name from E-Alert. As we value Ms. [redacted] as a customer, Mr. A[redacted] also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Mr. A[redacted] provided his cell phone number in case she had any concerns regarding her refund. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
May 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
When Ms. [redacted] spoke to our Call Center in Phoenix, she was told we would have the keys put in an envelope for her. A message was then sent to our U-Haul Center to request they check for the...
lost keys and that Ms. [redacted] would be returning to the Center to retrieve them. Laura P[redacted], our GM of our U-Haul Center involved, advised our office they were very busy the morning Ms. [redacted] called the Call Center and never had a chance to check their messages, therefore, they were unaware she had left her keys in the truck she rented and would be returning to retrieve them. She stated they never did find the keys and asked us to offer her apology for any misunderstanding.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Okay, I received an email on December 1st that Uhaul had responded to my complaint and that a response is needed from me. On Dec. 3rd, I read Uhaul’s response and called Uhaul to try to resolve the matter again with them. First of all, the incidents that occurred on the response are not exactly how they are recorded. And I also provided a valid contact number to at least 4 agents during the time of these occurences within Uhaul, so there should not have been a problem with contacting me. Okay, now when I called I eventually spoke with Mr. [redacted]. Mr. [redacted] did not want to listen to anything that I had to say. I even asked him can he listen and he continued to over talk me and disregard any matters that I incurred during those 2 days in October. Mr. [redacted] continued to take up for [redacted] by stating that [redacted] is one of the best reps he have and that he has great reviews. I tried asking Mr. [redacted] is he saying that I am making the story up and he continued to disregard my questions or the emotional stress that I went through with Bubba, the previous Manager I spoke with and now Mr. [redacted]. Mr. [redacted] told me that I could not get a refund because I got the rental and that they already discounted me 30.00 and they gave me a 50.00 VIP Certificate for Uhaul products. Well, first the discounted amount did not make up for the gas that I had to put in my personal vehicle to go get another Uhaul after [redacted] refused me the scheduled Uhaul and the time off work for me and my daughter. Also, I told the Manager that issued the 50.00 voucher, that I can not use it and I still have it in my email which I can not put any use to and will not benefit me in any way. I also tried explaining to Mr. [redacted] that I got wrote up (disciplinary action) at work for missing that time away. Mr. [redacted] again did not take into consideration none of the inconvenience, emotional stress, financial matters that offset me hugely in this new move of mine. I am still requesting a refund and apology because none of the Supervisors have understood the situation, the disrespect from [redacted] and themselves, nor took responsibility for any of the immoral behavior and unnecessarily rude customer service on all three supervisors parts. And again, I updated my telephone number with the service rep that answered the phone.Thanks, [redacted]
Regards,
[redacted]
June 18, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our Nashville Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed her concerns. He...
offered his apology and assured her that her storage account was in good standing and that she had a zero balance on both of her storage units. As a token of gratitude, Mr. [redacted] relayed he was sending her a VIP Certificate in the amount of $144.95 to cover a month’s rent on one of her units.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
November 4, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Roxanne B[redacted], our Executive Assistant for our West Virginia Regional Office, followed up on the information Mr. [redacted] provided. Please be advised when a...
reservation is made we ask our customer to choose their preferred pick up location. If the equipment is not available at their preferred pick up location, we promise to schedule their reservation at the closest location with the available equipment. Therefore, a preferred pick up location is a preference only. The reservation is confirmed after it’s scheduled. Although Mr. [redacted]’s reservation scheduling does not qualify for a refund of the Reservation Guarantee Fee, Ms. B[redacted] informed our office she sent Mr. [redacted] an email offering her apology for the inconvenience he experienced and advised him she would issue him a refund for the $50 Reservation Guarantee Fee. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 9, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Jody P[redacted], our Executive Assistant for our Southern Minnesota Regional Office, reviewed Ms. [redacted]’s recent comments. She relayed Mr. [redacted] was happy with the resolution when she spoke to him directly. Ms. [redacted] is upset with our policy that the card holder must be present if they choose to use their credit card for payment. This policy is in place to protect our customer as well as ensure we receive payment. Ms. P[redacted] stated she did not previously relay anything that was not true. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
December 6, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Mr. [redacted]’s recent comments to our office. Cecilia O[redacted], our Executive Assistant for our Los Angeles West Regional Office, advised our office they have no record of offering Mr. [redacted] $100 store credit or any type of refund. She relayed, neither will be issued. Thank you for your continued support. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 13, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Shyleen D[redacted], our Executive Assistant for our Vancouver and Vancouver Island Regional Office, followed up on the information Ms. [redacted] provided. She informed...
our office she spoke to Mr. [redacted] and offered her apology for the poor service they experienced. She also relayed she had issued a refund for $50 as an adjustment on their rental. The refund should post on their next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
September 11, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Amelia R[redacted], our Executive Assistant for our Northwest Colorado Regional Office, reviewed Ms. [redacted]’s recent comments. She informed our office a supplemental refund for $300 was issued to Ms. [redacted] by check as requested. She should receive the check within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
October 18, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Katie L[redacted], our Executive Assistant for our Western New York Regional office, followed up on theinformation Ms. [redacted] provided and sent her the following email in response:Good Morning...
[redacted], I am reaching out to you in regards to the recent concern you submitted with the Better BusinessBureau for your U-Haul rental. I apologize that you felt unsafe in the truck provided to you, we work hard to providesafe and reliable equipment. All of our equipment is inspected upon every return and undergoes different levels ofinspection by our certified mechanics after various miles traveled. With this particular truck it was inspected by acertified mechanic the week of your rental with no issues found. The manager covering the store also test drove thetruck after you brought it back and found no issues. I do see you made it to your destination safely with no calls to ourroadside department and no issues were found upon inspection when the truck was returned. The truck has sincegone out on several rentals with no issues, complaints or breakdowns. Bill W[redacted] who is the General Manager of theEast Ridge Rd facility did try to reach out to you on September 25, 2017 via email and phone it attempts to discussthis matter but was unable to get a hold of you. He did issue a $100.00 refund for the stress of the travel as well asthe unexpected change of pick up. The refund was issued to the card ending in [redacted] on September 25, 2017. We willnot be issuing another refund because as I stated the truck has undergone several inspections with no issues foundin addition to rentals after yours with no issues. I understand moving is stressful and I apologize for any stress wemay have added to an already hectic situation. Thank you, Katie L[redacted] Executive Assistant U-Haul Co. of Western[redacted]Our customers are very important to us and we regret to hear of situations that cause problems forthem. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
April 5, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Kathy L[redacted], our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Ms. [redacted] provided. She informed our office a refund for...
$33.61 was issued for fuel and the additional mileage. The refund should post on Ms. [redacted]’s next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
November 17, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted].[redacted], our Traffic Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted]’s friend provided. He informed our office he...
made several attempts to reach Mr. or Ms. [redacted] but reached their voice mail. He left a message explaining a refund for $264.54 has since been is[redacted]d to their Visa account in addition to a refund for the $50 Reservation Guarantee Fee is[redacted]d on October 24th. A refund for $37.80 was issued on October 30th and the remainder in the amount of $208.74 was issued on November 11th. The refunds should post on their next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
October 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul of Lawrence, followed up on the information Mr. [redacted] provided. He informed our office he left a message for Mr. [redacted] on October 10th as well as sent him...
an email requesting a return call. As of today Mr. [redacted] has not heard back. In case Mr. [redacted] replaced Mr. [redacted]’s telephone number, he can be reached at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 3, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customers Mr. and Mrs. [redacted].Please be advised a claim for damages and/or a loss is handled by [redacted] Insurance Company, therefore, Mr. and Mrs. [redacted] need to contact their adjuster or a manager at [redacted] Insurance Company for resolution.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Mr. [redacted].[redacted], a Customer Service Manager, followed up on the information Mr. [redacted] provided. Please be advised that U-Haul implemented our E-Alert program that saves past rental information that have an outstanding debt owed to U-Haul....
This system is in place for the protection of our equipment to ensure all trucks and trailers land in the hands of customers who will fulfill all contract terms. In some cases a privately owned company may utilize a company card or some sort of company shared information to rent from U-Haul that may trigger a match in our system, which causes a rental to be denied if there is a past balance on a previous rental. Mr. [redacted] explained that at this time we found that the information we obtained from Mr. [redacted] had a match with what we already had on file for [redacted] who has a past debt with U-Haul. Although we are not holding Mr. [redacted] liable for the debt, it is keeping him from taking advantage of U-Haul services until the debt is paid in full. This is also a precautionary measure to ensure Ms. [redacted] is not able to rent from U-Haul or a third party until her account is cleared. We would recommend Mr. [redacted] suggest to Ms. [redacted] that she contact U-Haul to settle her account. Until then, Mr. [redacted] will be denied a U-Haul rental.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
May 22, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Kevin N[redacted], our President for our Missouri Regional Office, followed up on the information Mr. [redacted] provided. He discussed the issue with our GM and...
Assistant GM of our U-Haul Center and they both relayed Mr. [redacted] indeed had a reservation to have a hitch installed. When Mr. [redacted] was contacted to schedule the installation for the following day, he could not be reached. The following day Mr. [redacted] did not show and our Center staff was still not able to reach him. The next day Mr. [redacted] came into our Center, thinking that was the date for the installation. Our Assistant GM offered his apology and explained they had two other customers with reservations that day in front of him and they could still install his hitch but it would be later that day. Mr. [redacted] got angry and used foul language with other customers in the lobby. He was asked to leave and call our GM. Our GM said he did receive a call from Mr. [redacted] and Mr. [redacted] began cursing him over the phone. Our GM apologized for the confusion and said he could still get his hitch installed that day but Mr. [redacted] continued to curse and hung up. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 3, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our GM for our U-Haul Moving and Storage at [redacted]., followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and discussed...
her concerns. She also advised her of a refund for the full amount of the rental, or $611.24, as requested. The refund was issued back to her [redacted] account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. C[redacted]. Tom N[redacted], our President for our Northern New Mexico Regional Office, followed up on the information Mr. C[redacted] provided and sent him the following email on November 10th in...
response:Good morning I apologise for the claim not being completed, the money was refunded this morning it will take 3-5 business days to show on your card. Tom Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
February 28, 2016 Revdex.com ID#: 1[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted] David A[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to...
Ms. [redacted] and found the Promissory Note was not canceled. He contacted our Collections Department and had the Note canceled as well as removed Ms. [redacted]’s name from E-Alert. As we value Ms. [redacted] as a customer, Mr. A[redacted] also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Mr. A[redacted] provided his cell phone number in case she had any concerns regarding her refund. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
May 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
When Ms. [redacted] spoke to our Call Center in Phoenix, she was told we would have the keys put in an envelope for her. A message was then sent to our U-Haul Center to request they check for the...
lost keys and that Ms. [redacted] would be returning to the Center to retrieve them. Laura P[redacted], our GM of our U-Haul Center involved, advised our office they were very busy the morning Ms. [redacted] called the Call Center and never had a chance to check their messages, therefore, they were unaware she had left her keys in the truck she rented and would be returning to retrieve them. She stated they never did find the keys and asked us to offer her apology for any misunderstanding.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]