Beverly Hills Weight Loss Clinics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I wrote this (see below) to [redacted], but he responded by saying that he saw no evidence that the coffee incident had anything to do with the problems that arose with my phone. He also said that I am complaining about something that happened two months ago. The only reason we are so far along is because U-Haul didn't do what they should have done two months ago and replace my phone. They are trying to make me out to be a liar. There was nothing wrong with my phone before the U-Haul incident. I had never brought it into contact with water before or after said incident, nor did I damage it in any other way. I had a protective case and screen on it at all times. If there is no connection between the coffee incident and the problems with my phone, it seems very coincidental that my phone only started to have problems after the incident. My complaints are falling on deaf ears.  The two photos that I have attached are:The coffee spill in the U-Haul van on February 1, 2015The quotation from [redacted] for a replacement phone, with details about the nature of the damageHi [redacted],I wrote this (see below) to your Claims Adjuster, [redacted], onMarch 27, 2015. You said that there was no evidence that the damage tomy phone was connected to the incident at U-Haul. Please read this.There is sufficient proof that there is a connection. I have photosand documentation to back this up, all of which was sent to Ms[redacted]. Please resolve this.Regards,[redacted]Hi [redacted],My initial call was to inform you what had happened at U-Haul. As Isaid in my previous correspondence liquid damage doesn't alwayspresent itself right away, so I was hoping that the steps that I tookto save the phone from further damage would be enough. Unfortunatelythey weren't. I read that it only takes about 20 seconds for water todo irreversible damage to a cell phone. The moment I realized thatthere was something wrong with the phone and that it had come incontact with the coffee I tried to turn off the power. The phoneimmediately showed signs of damage when these two things happened:1. I heard the sound of a new text message coming in, but when Ipicked up my phone and tried to click on the message to read it thebutton would not respond and the message would not open.2. I then noticed the coffee dripping from the bottom of the phone andput two and two together. I tried to turn off the power of the phone,but to no avail. I couldn't shut it off. It took me several attemptsto get it to shut off. I would say that the phone was submerged in thecoffee spill for about 10 minutes, and it took me another 10 minutesto get it to shut off. Plenty of time to damage the phone to a pointwhere it would never be the same again.I told my father about what happened when I parked the U-Haul. He toldme to put the phone in rice. I did this for about three hours or so -however long it took us to move everything into the U-Haul. I thenturned the phone back on to see if it was functioning. At that pointit seemed ok, but I am not an expert and couldn't say with certaintywhat was really going on inside the phone. I took a picture of thecoffee spill inside the U-Haul cup holder (see attached) and reportedwhat had happened to the employees at the desk where I returned thekeys. They told me to contact you, so here we are. I shut the phoneoff again after I moved everything into the new location and put it inrice for another 8 hours while I slept.When we first spoke on the phone I told you that I wanted yourcooperation in fixing my phone in the event that there were any issuesthat arose as a result of what happened at U-Haul. I was hoping thatthe phone was okay and that we wouldn't have to go through thisprocess, but I soon noticed a few problems:1. The front-facing camera lens (my first visit to [redacted]).2. The volume down button. (a few days following my first visit to [redacted]).I spoke to three professionals about what happened (two at [redacted] andone at [redacted]), who all said that the problems that I am dealing withare definitely connected to the incident at U-Haul.You keep saying that it was my responsibility to prevent furtherdamage to the phone once I realized what was going on, but it doesn'tchange the fact that we wouldn't be in this situation if it wasn't forthe negligence of the U-Haul employee. I paid for insurance and am inno way, shape or form at fault here. That is what bothers me the mostabout this - that you are putting the blame on me. I have been givingyou an accurate account of what happened that day, but I feel asthough I am wasting my breath. This has been a major inconvenience anda huge headache. My phone was fine before that day, but now I have togo through the ordeal of replacing my phone and footing part of thebill for a problem that you should have resolved already.If I was at fault I would accept this gracefully, but I am not. Pleasedo something about this.Regards,[redacted]

September 11, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].Amelia R[redacted], our Executive Assistant for our Northwest Colorado Regional Office, reviewed Ms. [redacted]’s recent comments. She informed our office a supplemental refund for $300 was issued to Ms. [redacted] by check as requested. She should receive the check within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

December 16, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Jessica A[redacted] our [redacted] for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office she...

contacted Mr. [redacted] and discussed his concerns.  She offered her apology and assured him she would follow up with both GM’s to ensure proper procedures are being followed locally and to prevent the situation from happening again.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]U-Haul International

June 18, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our President for our Nashville Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed her concerns. He...

offered his apology and assured her that her storage account was in good standing and that she had a zero balance on both of her storage units. As a token of gratitude, Mr. [redacted] relayed he was sending her a VIP Certificate in the amount of $144.95 to cover a month’s rent on one of her units.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 3, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customers Mr. and Mrs. [redacted].Please be advised a claim for damages and/or a loss is handled by [redacted] Insurance Company, therefore, Mr. and Mrs. [redacted] need to contact their adjuster or a manager at [redacted] Insurance Company for resolution.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

August 30, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Lena S[redacted], our Executive Assistant for our Northern Nevada Regional Office, reviewed Mr. [redacted]’s recent comments. On August 26th, she informed our office she had the lien fee removed. Our GM at our U-Haul Moving and Storage of Carson City spoke to Mr. [redacted] and Mr. [redacted] was going to be back in contact with our GM on the 28th.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Okay, I received an email on December 1st that Uhaul had responded to my complaint and that a response is needed from me. On Dec. 3rd, I read Uhaul’s response and called Uhaul to try to resolve the matter again with them. First of all, the incidents that occurred on the response are not exactly how they are recorded. And I also provided a valid contact number  to at least 4 agents during the time of these occurences within Uhaul, so there should not have been a problem with contacting me. Okay, now when I called I eventually spoke with Mr. [redacted]. Mr. [redacted] did not want to listen to anything that I had to say. I even asked him can he listen and he continued to over talk me and disregard any matters that I incurred during those 2 days in October. Mr. [redacted] continued to take up for [redacted] by stating that [redacted] is one of the best reps he have and that he has great reviews. I tried asking Mr. [redacted] is he saying that I am making the story up and he continued to disregard my questions or the emotional stress that I went through with Bubba, the previous Manager I spoke with and now Mr. [redacted]. Mr. [redacted] told me that I could not get a refund because I got the rental and that they already discounted me 30.00 and they gave me a 50.00 VIP Certificate for Uhaul products. Well, first the discounted amount did not make up for the gas that I had to put in my personal vehicle to go get another Uhaul after [redacted] refused me the scheduled Uhaul and the time off work for me and my daughter. Also, I told the Manager that issued the 50.00 voucher, that I can not use it and I still have it in my email which I can not put any use to and will not benefit me in any way. I also tried explaining to Mr. [redacted] that I got wrote up (disciplinary action) at work for missing that time away. Mr. [redacted] again did not take into consideration none of the inconvenience, emotional stress, financial matters that offset me hugely in this new move of mine. I am still requesting a refund and apology because none of the Supervisors have understood the situation, the disrespect from [redacted] and themselves, nor took responsibility for any of the immoral behavior and unnecessarily rude customer service on all three supervisors parts. And again, I updated my telephone number with the service rep that answered the phone.Thanks, [redacted]
Regards,
[redacted]

November 17, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted].[redacted], our Traffic Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted]’s friend provided.  He informed our office he...

made several attempts to reach Mr. or Ms. [redacted] but reached their voice mail.  He left a message explaining a refund for $264.54 has since been is[redacted]d to their Visa account in addition to a refund for the $50 Reservation Guarantee Fee is[redacted]d on October 24th.  A refund for $37.80 was issued on October 30th and the remainder in the amount of $208.74 was issued on November 11th.  The refunds should post on their next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

December 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Southern Washington Regional Office, reviewed the recent information from Ms. [redacted]. The renting dealer has been a U-Haul Dealer since 1995 and is well aware a rotation truck cannot be rented and dropped one-way. This information would never have been relayed to any customer. Our President in Montana offered to rent Ms. [redacted] a truck back to North Dakota but their credit card was declined. Ms. [redacted] advised our office their decision in the matter remains the same. Ms. [redacted] received a $1,200 rental at no charge. She also relayed that a VIP Certificate was issued to help them get to North Dakota. Their claim for damages is in the process of being investigated by [redacted] Insurance Company.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

May 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
When Ms. [redacted] spoke to our Call Center in Phoenix, she was told we would have the keys put in an envelope for her. A message was then sent to our U-Haul Center to request they check for the...

lost keys and that Ms. [redacted] would be returning to the Center to retrieve them. Laura P[redacted], our GM of our U-Haul Center involved, advised our office they were very busy the morning Ms. [redacted] called the Call Center and never had a chance to check their messages, therefore, they were unaware she had left her keys in the truck she rented and would be returning to retrieve them. She stated they never did find the keys and asked us to offer her apology for any misunderstanding.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International

July 13, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer, Ms. [redacted].   Michelle B[redacted], our President for our Vancouver and Vancouver Island Regional Office, followed up on the information Ms. [redacted] provided.  I’m sure you realize there...

are always two sides to a story.  Ms. B[redacted] did assure our office recorded phone calls would be reviewed and our dealer’s actions would be addressed to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.  As we value Ms. [redacted] as a customer, Ms. B[redacted] would still like to offer the $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.    Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 11, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Jeff P[redacted], our President for our Nashville Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mrs. [redacted]...

on July 7th and was told Mr. [redacted] was out of town and would call Mr. P[redacted] back today.  However, Mr. P[redacted] did not receive a return call and again attempted to speak to [redacted] but had to leave a message requesting a return call.  He hopes to hear back from Mr. [redacted] soon in order to personally address his concerns and offer a resolution.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 13, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Shyleen D[redacted], our Executive Assistant for our Vancouver and Vancouver Island Regional Office, followed up on the information Ms. [redacted] provided.  She informed...

our office she spoke to Mr. [redacted] and offered her apology for the poor service they experienced.  She also relayed she had issued a refund for $50 as an adjustment on their rental.  The refund should post on their next Visa credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

October 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul of Lawrence, followed up on the information Mr. [redacted] provided.  He informed our office he left a message for Mr. [redacted] on October 10th as well as sent him...

an email requesting a return call.  As of today Mr. [redacted] has not heard back.  In case Mr. [redacted] replaced Mr. [redacted]’s telephone number, he can be reached at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November 4, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Roxanne B[redacted], our Executive Assistant for our West Virginia Regional Office, followed up on the information Mr. [redacted] provided.  Please be advised when a...

reservation is made we ask our customer to choose their preferred pick up location.  If the equipment is not available at their preferred pick up location, we promise to schedule their reservation at the closest location with the available equipment.  Therefore, a preferred pick up location is a preference only.  The reservation is confirmed after it’s scheduled.  Although Mr. [redacted]’s reservation scheduling does not qualify for a refund of the Reservation Guarantee Fee, Ms. B[redacted] informed our office she sent Mr. [redacted] an email offering her apology for the inconvenience he experienced and advised him she would issue him a refund for the $50 Reservation Guarantee Fee.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 9, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted], whose name is on the rental agreement. Jody P[redacted], our Executive Assistant for our Southern Minnesota Regional Office, reviewed Ms. [redacted]’s recent comments. She relayed Mr. [redacted] was happy with the resolution when she spoke to him directly. Ms. [redacted] is upset with our policy that the card holder must be present if they choose to use their credit card for payment. This policy is in place to protect our customer as well as ensure we receive payment. Ms. P[redacted] stated she did not previously relay anything that was not true. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

July 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] West Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Ms. [redacted] and...

offered her apology for the inconvenience he experienced and explained she wrote off the amount of $49.95 to show a zero balance on the account. The next payment will be due July 20th.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 18, 2014
Revdex.com ID#:[redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office he issued [redacted] a refund...

for $30 for the mileage and inconvenience she experienced. He assured our office the information has been addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. The refund was issued back to [redacted]’s [redacted] account and should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

October 18, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Katie L[redacted], our Executive Assistant for our Western New York Regional office, followed up on theinformation Ms. [redacted] provided and sent her the following email in response:Good Morning...

[redacted], I am reaching out to you in regards to the recent concern you submitted with the Better BusinessBureau for your U-Haul rental. I apologize that you felt unsafe in the truck provided to you, we work hard to providesafe and reliable equipment. All of our equipment is inspected upon every return and undergoes different levels ofinspection by our certified mechanics after various miles traveled. With this particular truck it was inspected by acertified mechanic the week of your rental with no issues found. The manager covering the store also test drove thetruck after you brought it back and found no issues. I do see you made it to your destination safely with no calls to ourroadside department and no issues were found upon inspection when the truck was returned. The truck has sincegone out on several rentals with no issues, complaints or breakdowns. Bill W[redacted] who is the General Manager of theEast Ridge Rd facility did try to reach out to you on September 25, 2017 via email and phone it attempts to discussthis matter but was unable to get a hold of you. He did issue a $100.00 refund for the stress of the travel as well asthe unexpected change of pick up. The refund was issued to the card ending in [redacted] on September 25, 2017. We willnot be issuing another refund because as I stated the truck has undergone several inspections with no issues foundin addition to rentals after yours with no issues. I understand moving is stressful and I apologize for any stress wemay have added to an already hectic situation. Thank you, Katie L[redacted] Executive Assistant U-Haul Co. of Western[redacted]Our customers are very important to us and we regret to hear of situations that cause problems forthem. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International