Beverly Hills Weight Loss Clinics

October 2, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. My apologies for misspelling Mr. [redacted]’ last name in my original response. Christopher P[redacted], our President for our Northern Nevada Regional Office, reviewed Mr. [redacted]’ recent comments. He advised our office he personally knows all the employees at the U-Haul Center in question, as well as our GM, and any substance use would be out of character for the employee Mr. [redacted] referred to and if anyone was intoxicated, our GM would have taken immediate action. Mr. P[redacted] stated he was aware the refund was issued and that the staff tried to help Mr. [redacted] to the best of their ability, but the wiring harness would not work. He assured our office he would address the issue with the staff at our U-Haul Center to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

October 25, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Gilda C[redacted], our GM for our U-Haul Moving and Storage at Clark Ave., followed up on the information Ms. [redacted] provided. She informed our office she left Ms. [redacted] a detailed...

message informing her they did not do a double charge to her card ending in 3052 in the amount of $249.70. Ms. C[redacted] obtained a tracking number from our Credit Card Processing Department confirming we processed a credit for $249.70 on August 21st. Ms. C[redacted] suggested Ms. [redacted] call her credit card company and provide them with the tracking number she gave Ms. [redacted] to verify U-Haul did not double charge her card. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Central North Carolina Regional Office, followed up on the information Mr. [redacted] provided. He informed our office the charges were corrected. As we value Mr. [redacted] as a customer, Mr....

Dreier sent him a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

September 11, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Our records indicate three separate credits were issued for $316.28, $350 and $349.99 all done on August 29th back to Ms. [redacted]’s Discover card account. The Refunds should post on her next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

June 19, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Jon S[redacted], our President for our Atlanta South Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office that both him and his Traffic Manager have attempted to reach Ms. [redacted] on multiple occasions but have been unsuccessful. He relayed he looks forward to addressing Ms. [redacted]’s concerns when he hears back from her. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

March 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Traffic Manager for our Fort Worth Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed her...

concerns. He advised her of a refund for overdraft fees in the amount of $70 and assured her he would follow up with our GM to ensure the situation she experienced does not happen again.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

April 6, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Zane Rowland, our President for our North East Dallas Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office a message was...

left for Ms. [redacted] advising her she was given a month of free storage.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

June 8, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Ray M[redacted], our President for our South Carolina Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he honored Mr. [redacted]’s...

request with a refund for $343.16 as requested.  The refund was issued back to his Visa account and should post on his next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 8, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Drew C[redacted], our President for our SW Ohio Regional Office, reviewed Mr. [redacted]’s recent comments. He relayed that road hazard is out of our control. The tire went flat due to road hazard and a rental adjustment is not warranted under this type of situation. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Thank you for your reply.  It was actually about 3 days before the refund was made but it has been received. I would appreciate the courtesy of spelling my name correctly.  You had that wrong even though it was on the contract and the original Revdex.com complaint.Please answer my original questions(1) Why was U Hauls normal procedure not followed?  The truck was approved online but according to your own operating rules the truck should of been checked prior to anything else being done.  Had that been the case we wouldn't of wasted 2 hours and could of tried to get the required adapter.  (2) Second, why was your employee intoxicated?  This is illegal under Federal Law and frankly not appropriate.(3) Your corporate office said there were alternatives - mainly you could of offered to let me bring the contents to the U Haul lot and load up there.  Why was this not offered to me?  I appropriate you addressing these concerns.Thank you,[redacted]

June 23, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers Mr. and Mrs. [redacted].   Jerome T[redacted], our GM for our U-Haul at I-95 and State Rd. 84, followed up on the information Mrs. [redacted] provided.  He informed our office he spoke to...

Mrs. [redacted] and explained she needs to forward a police report for identity theft for further review and removal from E-Alert.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 6, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Mandi D[redacted], our Executive Assistant for our Southern Alberta Regional Office, reviewed Mr. [redacted]’s recent information.  The receipt he provided was for hitch wiring.  The service invoice with U-Haul is only for the hitch installation and no wiring install.  Ms. D[redacted] confirmed with our GM of our U-Haul Center that Mr. [redacted] was never charged for wiring installation.  This would not be considered a repair to a hitch installation.  She left a message for Mr. [redacted] to call her back to discuss the issue further and will offer a resolution.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Thank you for your concern for our customer Mr. [redacted].
[redacted], a Customer Service Representative for our U-Haul Moving and Storage of [redacted], followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and discussed his concerns. She assured Mr....

[redacted] he would no longer receive phone calls or letters from U-Haul regarding the U-Boxes that have already been picked up from his residence.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 16, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Vicki P[redacted], our Executive Assistant for our Baltimore Regional Office, reviewed Ms. [redacted]’s recent comments.  She assured our office, after another review of the rental, they found nothing to warrant what Ms. [redacted] provided.  Our Area Field Manager went as far as contacting our next customer that rented the same truck and who had traveled over 300 miles.  They relayed they had no issues with the truck.  Ms. P[redacted] stated the truck has now since gone on three rentals and traveled over 800 miles without incident.  Please be advised the charges for the rental are correct and our decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Jene Pr[redacted]

May 8, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Mr. [redacted].   Shalon L[redacted], our President for our Jacksonville Regional Office, reviewed Mr. [redacted]’s recent comments.  She informed our office she spoke to Mr. [redacted] and offered her apology for the entire ordeal he experienced.  They discussed the situation as well as the behavior of our GM.  Ms. L[redacted] explained she followed up on the information with our GM and will continue to work with him to improve our level of service.    As we value Mr. [redacted] as a customer, Ms. L[redacted] sent him a $60 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

November 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. C[redacted]. Tom N[redacted], our President for our Northern New Mexico Regional Office, followed up on the information Mr. C[redacted] provided and sent him the following email on November 10th in...

response:Good morning I apologise for the claim not being completed, the money was refunded this morning it will take 3-5 business days to show on your card. Tom Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

Thank you for your concern for our customer Mr. [redacted].[redacted], a Customer Service Manager, followed up on the information Mr. [redacted] provided. Please be advised that U-Haul implemented our E-Alert program that saves past rental information that have an outstanding debt owed to U-Haul....

This system is in place for the protection of our equipment to ensure all trucks and trailers land in the hands of customers who will fulfill all contract terms. In some cases a privately owned company may utilize a company card or some sort of company shared information to rent from U-Haul that may trigger a match in our system, which causes a rental to be denied if there is a past balance on a previous rental. Mr. [redacted] explained that at this time we found that the information we obtained from Mr. [redacted] had a match with what we already had on file for [redacted] who has a past debt with U-Haul. Although we are not holding Mr. [redacted] liable for the debt, it is keeping him from taking advantage of U-Haul services until the debt is paid in full. This is also a precautionary measure to ensure Ms. [redacted] is not able to rent from U-Haul or a third party until her account is cleared. We would recommend Mr. [redacted] suggest to Ms. [redacted] that she contact U-Haul to settle her account. Until then, Mr. [redacted] will be denied a U-Haul rental.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International