Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
December 8, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Drew C[redacted], our President for our SW Ohio Regional Office, reviewed Mr. [redacted]’s recent comments. He relayed that road hazard is out of our control. The tire went flat due to road hazard and a rental adjustment is not warranted under this type of situation. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
June 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mr. and Mrs. [redacted]. Jerome T[redacted], our GM for our U-Haul at I-95 and State Rd. 84, followed up on the information Mrs. [redacted] provided. He informed our office he spoke to...
Mrs. [redacted] and explained she needs to forward a police report for identity theft for further review and removal from E-Alert. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 6, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Zane Rowland, our President for our North East Dallas Regional Office, followed up on the information Ms. [redacted] provided. He informed our office a message was...
left for Ms. [redacted] advising her she was given a month of free storage. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
September 17, 2015[redacted]
[redacted]Thank you for your concern for our customer [redacted] our President for our Northern Minnesota Regional Office, followed up on the information [redacted] provided. He informed our office a refund for $100 was issued...
to [redacted] as an adjustment on his rental. The refund should post on his next [redacted] credit card statement. [redacted] relayed there was a misunderstanding with regards to availability to the truck [redacted] requested at the end of the month.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
thier response only address the late charge, I want to be able to send my payment to thier regional office or to Paul K[redacted] so I will not no longer endure this unnecessary harassment from Laura B[redacted] the manager at my laurel, I pay my bill every month and just because she wants control of my checking account I have do endure the emails that I feel is very unnecessary and waste of time. Very ugly and unacceptable business practice on thier part.
June 19, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Jon S[redacted], our President for our Atlanta South Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office that both him and his Traffic Manager have attempted to reach Ms. [redacted] on multiple occasions but have been unsuccessful. He relayed he looks forward to addressing Ms. [redacted]’s concerns when he hears back from her. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. A representative from U-Haul did contact me a couple of days after I submitted this complaint, therefore my complaint has been resolved.
Regards,
[redacted]
September 19, 2016 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Lisa S[redacted], our Traffic Manager for our South Alabama Regional Office, followed up on the information Mr. [redacted] provided. She informed our office options were...
offered with available equipment. We offered a one-way from Mobile back to Fairhope or a 26-foot truck for 24-hours in Robertsdale. Mr. [redacted] relayed the options we offered would not work for him and he rented a truck with [redacted], which was slightly higher. A refund for the $50 Reservation Guarantee Fee was issued back to Mr. [redacted]’s Visa account on August 27th, which more than covered the difference in rates. The refund should post on his next credit card statement if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Traffic Manager for our Fort Worth Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed her...
concerns. He advised her of a refund for overdraft fees in the amount of $70 and assured her he would follow up with our GM to ensure the situation she experienced does not happen again.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Jene Pr[redacted]
November 16, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Vicki P[redacted], our Executive Assistant for our Baltimore Regional Office, reviewed Ms. [redacted]’s recent comments. She assured our office, after another review of the rental, they found nothing to warrant what Ms. [redacted] provided. Our Area Field Manager went as far as contacting our next customer that rented the same truck and who had traveled over 300 miles. They relayed they had no issues with the truck. Ms. P[redacted] stated the truck has now since gone on three rentals and traveled over 800 miles without incident. Please be advised the charges for the rental are correct and our decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 8, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Ray M[redacted], our President for our South Carolina Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he honored Mr. [redacted]’s...
request with a refund for $343.16 as requested. The refund was issued back to his Visa account and should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
We were not able to reschedule as the vehicle the hitch was to be installed in was leaving for Georgia the next morning.They did very little to try and correct the installation at the time considering they were advised earlier of our arrival time for the install.The stress on my family caused by their actions is worth way more than $20.I still think that U-Haul should furish the hitcg/wiring harness and I will pay for installation at a facility in Georgia.THEIR RESPONSE IS TOTALLY UNACCEPTABLE FOR SUCH A LARGE BUSINESS.I will rent elseware in the future.
Thank you for your concern for our customer Mr. [redacted].
[redacted], a Customer Service Representative for our U-Haul Moving and Storage of [redacted], followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and discussed his concerns. She assured Mr....
[redacted] he would no longer receive phone calls or letters from U-Haul regarding the U-Boxes that have already been picked up from his residence.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
October 2, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. My apologies for misspelling Mr. [redacted]’ last name in my original response. Christopher P[redacted], our President for our Northern Nevada Regional Office, reviewed Mr. [redacted]’ recent comments. He advised our office he personally knows all the employees at the U-Haul Center in question, as well as our GM, and any substance use would be out of character for the employee Mr. [redacted] referred to and if anyone was intoxicated, our GM would have taken immediate action. Mr. P[redacted] stated he was aware the refund was issued and that the staff tried to help Mr. [redacted] to the best of their ability, but the wiring harness would not work. He assured our office he would address the issue with the staff at our U-Haul Center to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
May 8, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Shalon L[redacted], our President for our Jacksonville Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she spoke to Mr. [redacted] and offered her apology for the entire ordeal he experienced. They discussed the situation as well as the behavior of our GM. Ms. L[redacted] explained she followed up on the information with our GM and will continue to work with him to improve our level of service. As we value Mr. [redacted] as a customer, Ms. L[redacted] sent him a $60 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
November 18, 2014
Revdex.com ID#:[redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office he issued [redacted] a refund...
for $30 for the mileage and inconvenience she experienced. He assured our office the information has been addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. The refund was issued back to [redacted]’s [redacted] account and should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
February 8, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Shanell B[redacted], our GM for our U-Haul Moving and Storage of Parkslope, followed up on the information Ms. [redacted] provided. She informed our office she...
contacted Ms. [redacted] and offered an apology for the inconvenience she experienced. Ms. [redacted] has agreed to forward the invoices for the repairs for further review. Ms. B[redacted] will then contact Ms. [redacted] back to discuss a resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria Palmisano Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
December 8, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Drew C[redacted], our President for our SW Ohio Regional Office, reviewed Mr. [redacted]’s recent comments. He relayed that road hazard is out of our control. The tire went flat due to road hazard and a rental adjustment is not warranted under this type of situation. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
June 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mr. and Mrs. [redacted]. Jerome T[redacted], our GM for our U-Haul at I-95 and State Rd. 84, followed up on the information Mrs. [redacted] provided. He informed our office he spoke to...
Mrs. [redacted] and explained she needs to forward a police report for identity theft for further review and removal from E-Alert. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
April 6, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Zane Rowland, our President for our North East Dallas Regional Office, followed up on the information Ms. [redacted] provided. He informed our office a message was...
left for Ms. [redacted] advising her she was given a month of free storage. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
September 17, 2015[redacted]
[redacted]Thank you for your concern for our customer [redacted] our President for our Northern Minnesota Regional Office, followed up on the information [redacted] provided. He informed our office a refund for $100 was issued...
to [redacted] as an adjustment on his rental. The refund should post on his next [redacted] credit card statement. [redacted] relayed there was a misunderstanding with regards to availability to the truck [redacted] requested at the end of the month.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
thier response only address the late charge, I want to be able to send my payment to thier regional office or to Paul K[redacted] so I will not no longer endure this unnecessary harassment from Laura B[redacted] the manager at my laurel, I pay my bill every month and just because she wants control of my checking account I have do endure the emails that I feel is very unnecessary and waste of time. Very ugly and unacceptable business practice on thier part.
June 19, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Jon S[redacted], our President for our Atlanta South Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office that both him and his Traffic Manager have attempted to reach Ms. [redacted] on multiple occasions but have been unsuccessful. He relayed he looks forward to addressing Ms. [redacted]’s concerns when he hears back from her. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. A representative from U-Haul did contact me a couple of days after I submitted this complaint, therefore my complaint has been resolved.
Regards,
[redacted]
September 19, 2016 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Lisa S[redacted], our Traffic Manager for our South Alabama Regional Office, followed up on the information Mr. [redacted] provided. She informed our office options were...
offered with available equipment. We offered a one-way from Mobile back to Fairhope or a 26-foot truck for 24-hours in Robertsdale. Mr. [redacted] relayed the options we offered would not work for him and he rented a truck with [redacted], which was slightly higher. A refund for the $50 Reservation Guarantee Fee was issued back to Mr. [redacted]’s Visa account on August 27th, which more than covered the difference in rates. The refund should post on his next credit card statement if not already. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
March 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Traffic Manager for our Fort Worth Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and addressed her...
concerns. He advised her of a refund for overdraft fees in the amount of $70 and assured her he would follow up with our GM to ensure the situation she experienced does not happen again.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Jene Pr[redacted]
November 16, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Vicki P[redacted], our Executive Assistant for our Baltimore Regional Office, reviewed Ms. [redacted]’s recent comments. She assured our office, after another review of the rental, they found nothing to warrant what Ms. [redacted] provided. Our Area Field Manager went as far as contacting our next customer that rented the same truck and who had traveled over 300 miles. They relayed they had no issues with the truck. Ms. P[redacted] stated the truck has now since gone on three rentals and traveled over 800 miles without incident. Please be advised the charges for the rental are correct and our decision in the matter remains the same. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 8, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Ray M[redacted], our President for our South Carolina Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he honored Mr. [redacted]’s...
request with a refund for $343.16 as requested. The refund was issued back to his Visa account and should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
We were not able to reschedule as the vehicle the hitch was to be installed in was leaving for Georgia the next morning.They did very little to try and correct the installation at the time considering they were advised earlier of our arrival time for the install.The stress on my family caused by their actions is worth way more than $20.I still think that U-Haul should furish the hitcg/wiring harness and I will pay for installation at a facility in Georgia.THEIR RESPONSE IS TOTALLY UNACCEPTABLE FOR SUCH A LARGE BUSINESS.I will rent elseware in the future.
Thank you for your concern for our customer Mr. [redacted].
[redacted], a Customer Service Representative for our U-Haul Moving and Storage of [redacted], followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and discussed his concerns. She assured Mr....
[redacted] he would no longer receive phone calls or letters from U-Haul regarding the U-Boxes that have already been picked up from his residence.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
October 2, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. My apologies for misspelling Mr. [redacted]’ last name in my original response. Christopher P[redacted], our President for our Northern Nevada Regional Office, reviewed Mr. [redacted]’ recent comments. He advised our office he personally knows all the employees at the U-Haul Center in question, as well as our GM, and any substance use would be out of character for the employee Mr. [redacted] referred to and if anyone was intoxicated, our GM would have taken immediate action. Mr. P[redacted] stated he was aware the refund was issued and that the staff tried to help Mr. [redacted] to the best of their ability, but the wiring harness would not work. He assured our office he would address the issue with the staff at our U-Haul Center to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
May 8, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Shalon L[redacted], our President for our Jacksonville Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she spoke to Mr. [redacted] and offered her apology for the entire ordeal he experienced. They discussed the situation as well as the behavior of our GM. Ms. L[redacted] explained she followed up on the information with our GM and will continue to work with him to improve our level of service. As we value Mr. [redacted] as a customer, Ms. L[redacted] sent him a $60 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
November 18, 2014
Revdex.com ID#:[redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office he issued [redacted] a refund...
for $30 for the mileage and inconvenience she experienced. He assured our office the information has been addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. The refund was issued back to [redacted]’s [redacted] account and should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
February 8, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Shanell B[redacted], our GM for our U-Haul Moving and Storage of Parkslope, followed up on the information Ms. [redacted] provided. She informed our office she...
contacted Ms. [redacted] and offered an apology for the inconvenience she experienced. Ms. [redacted] has agreed to forward the invoices for the repairs for further review. Ms. B[redacted] will then contact Ms. [redacted] back to discuss a resolution. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria Palmisano Executive Assistant U-Haul International