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July 1, 2016 Revdex.com concern #*** ***U-Haul Reference id: *** Thank you for your concern for our customer Mr*** Ryan H***, Area Field Manager, reached out via telephone twice and was unable to reach our customerMrH*** then emailed Mr***,
please find our summary below MrH*** apologized for the service the customer receivedHe also visited the dealer and discussed the language used and the behavior as a wholeMrH*** is assured this will not happen again at this business, based on the discussion As we value Mr*** as a customer, we sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S*Executive AssistantU-Haul International

November 14, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***.Darron S***, our GM for our U-Haul Moving and Storage of Hyde Park-Milton, followed up on the information Mr*** providedHe informed our office his CSR, Wilfredo, mailed
Mr*** his driver’s license and is also aware Mr*** has since replaced his license.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11865276, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** (***) ***

August 21, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our GM for our U-Haul Moving and Storage at Northwest Highway, followed up on the information Mr*** provided He informed our office he issued a refund for the $
Reservation Guarantee Fee and sent him an email offering his apology that their move did not go exactly as planned The refund should post on his next *** credit card statement *** ***, our GM for our U-Haul Moving and Storage at Main St., relayed they were busy the day Mr*** was at his location due to it being the end of the month, which is always a busy time for moving When he arrived to move out of his storage unit, Mr*** gave him a specific key that would open his storage unit About 5-minutes later Mr*** came back and said the lock could not be removed Mr*** noticed the specific key was missing, therefore, they had to cut the lock off so Mr*** could access his unit.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

January 13, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Belinda H***, our Traffic Manager for our East Bay Regional Office, followed up on the information Ms*** provided According to the notes documented with our Emergency Road
Assistance line, Ms*** was advised and understood we could send a service provider out but if there was nothing mechanically wrong with our equipment, she would be charged a service fee It was reported back from our repair shop that in fact there was nothing wrong with the coupler, tongue or anything else on the trailer Ms*** was told a refund for the service call would not be issued.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

May 4,
Revdex.com ID#: *** *** *** ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Southern *** and Northwestern *** Regional Office, followed up on the information Ms*** providedShe informed our office she sent Ms*** a letter specifically addressing her concerns for the hitch and installation as well as the wiring harness we installedMs*** also sent her print outs of the manufacturer’s specs for the exact installed hitch as well as the video wiring instructions for the wiring harnessShe explained everything was tested and in working order before Ms*** left with her vehicleHer last paragraph of her letter relayed we are not able to offer a full refund on the hitch and wiring installationIt appears there may have been misinformation provided to Ms*** but hopes the documentation provided will help clear this upMs*** offered her apology at the beginning of her letter and relayed our GM of our U-Haul location discounted the 6xtrailer Ms*** rented down to the price of the 5xtrailer she was previously quoted
As we value Ms*** as a customer, Ms*** sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe also sell boxes, bubble pack, rope, tape and propane
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

November 1, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.*** ***, our Executive Assistant for our Iowa Regional Office, reviewed Mr***’s recent comments to your office and sent him the following email in response:Dear Mr***, I apologize that you had to travel to pick up your equipmentU-Haul’s trucks, trailers and support items, are "rolling inventory" so the situation literally changes with each customerI sincerely apologize for your inconvenience and have looked into the charges you received from your drop off locationIt appears that *** refunded $on 10/12/for the truckI noticed that you had also been charged $for the transport, so I put in for a refund today for youI have also emailed you a $VIP certificate that can be utilized for propane, rental items, or any other merchandise U-Haul sells at corpor independant locations or on-lineAgain, I apologize for the inconvenience of you haveing to travel to pick up your equipment from a different location other than your preference locationSincerely, *** *** U-haul Co of IowaWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

I did speak with the U-haul rep, however did not receive the promised $voucher which was to be sent via emailMy e-mail address is *** l

January 12,
*** *** ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***Marjorie P***, Senior Staff for our Central New Jersey Regional Office, followed up on the information Mr*** provided She informed our office she left messages but never
received a return call She was hoping to personally address his concerns and offer a resolution As a measure of goodwill, MsP*** issued a refund for the $Reservation Guarantee Fee and will send it to his *** ** *** ***mailing address He should receive the check within the next business days.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

Thank you for your concern for our customers *** *** and *** ***, whose name appears on the rental agreement
*** ***, our Executive Assistant for our *** *** *** Regional Office, followed up on the information Ms*** providedHe informed our office he was not
able to confirm any mileage discrepancies surrounding their rental and no adjustments made to the truck in question prior or following their rentalHowever, Mr*** advised Ms*** he would issue a refund for the difference in mileage in order to resolve the issue
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

November 25,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our Executive Assistant for our Gainesville Regional Office, reviewed Mr***’s recent comments and sent him the following email in response:
Mr***, Uhaul does care about the customerIf there had been an issue with the equipment you rented by all means there would be no charge for the rentalBut because this was your personal vehicle we turned your intown rental to a one way charging you less than the one way rate so that you would not be charged more moneyI do apologize that you feel this is not the out come you hoped forIt is a fair out come for both parties involvedThank you *** *** Executive Assistant Uhaul CoGainesville
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

June 17, Revdex.com ID#: ***, *** U-Haul Ref#: *** Thank you for your concern for our customer MrF* Michelle A***, our Executive Assistant for our Manhattan Bronx Regional Office, followed up on the information MrF*’ provided. She informed our
office she spoke to MrF* and discussed his concerns. She advised him of a full refund for the shipping fee. MrF* relayed his satisfaction for the resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

September 8, Revdex.com ID#: 1*** U-Haul Ref#: *** Thank you for your concern for our customer MrR*** Jamie L**, our President for our Northern Chicago Regional Office, followed up on the information MrR*** provided and sent him the following email in
response: MrR***- I apologize for the customer service issues you ran into during your rental experience. I have refunded the difference of the rental you were quoted for the $you are requesting. Once again I apologize for your lack of execution to serve you better Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

September 21, 2017 Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Arnesha C***, our Executive Assistant for our Los Angeles South Regional Office, followed up on the information Ms*** providedShe informed our office she has left messages and
sent Ms*** an email requesting a call back in order to personally address her concerns and offer a resolutionShe hopes to hear from Ms*** soon.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me They were both responsive and apologeticI waited until U-Haul followed through on the promised credit, which they provided promptly. Please accept my apologies for the delayed response
Regards,
*** ***

May 17, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***. Our Corporate Moves Department relayed to Customer Service that two overdrafts were deducted from the rental charges and a check for $was issued to the company We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I realize that the information orginally given was incorrect about being able to ship to Sechelt BCThis is another matter.The reason I am upset and requesting full refund of TRANSPORT fee is because our u-boxes sat in Edmonton for a month after being told seperate times they would be sent out and be available in sechelt on a certain dayWhen signing the contract with uhaul there was a "guaranteed date" the uboxes would arriveThe boxes hadn't even left edmonton anywhere near any of those datesThe boxes were completely forgotten aboutThe street edmonton branch never even entered our uboxes into any systemMy family was left with whatever was on our backs when we drove out to BCNoone would help us outPhone calls were unreturned Of course Uhaul refunded storage feesThe uboxes were left in the street depot and forgotten about; in no way should we pay any storage fee at all with uhaulThis should have taken daysThat is what our contract saysGuarunteed days. I fully understand the miss communication of sending our boxes to secheltIt is the fact that our personal and family belongings were left to sit in edmonton with noone caring to do what our contract statedIt is extremely upsetting to me that noone can take responsibility for this and right the wrongThe contract was breachedIt had nothing to do with them being sent to secheltThey didn't make it to BC for a month and a halfIm not sure if *** at uhaul has had the luxury of living with pairs of clothes for months but we didMyself, my year old, year old and month old
Regards,
*** ***

May 24, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Hope C***, our Traffic Manager for our Lower Hudson Valley Regional Office, followed up on the information Mr*** providedShe informed our office a refund for the $
Reservation Guarantee Fee was issued to Mr*** as requested. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria PalmisanoExecutive AssistantU-Haul InternationalTell us why here

July 7, Revdex.com concern #*** *** U-Haul Reference Id #*** Thank you for your concern for our customer Mr*** Patty P***, Marketing Company Executive Assistant, reached out to Mr*** via emailShe apologized for the inconvenienceMsP***
offered another $for the issues with the truckAfter the discount given by MsP***, Mr***’s total cost of renting was reduced by 54% Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

August 15, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Daniel S***, our Area Field Manager for our Southern Alberta Regional Office, followed up on the information Ms*** providedHe informed our office he corresponded with Ms***
regarding overcharge and was able to correct the situation for her.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International