Beverly Hills Weight Loss Clinics

December 29, Revdex.com ID# *** U-Haul Ref#: *** Thank you for your concern for our customer MrSmallJerry H***, our Executive Assistant for our East Houston Regional Office, followed up on the information Mr*** provided. He informed our office he spoke to Mr***
and addressed his concerns. MrH*** relayed Mr*** should have been charged $a month for four months, or $599.60. He was charged a total of $1,119.75, which amounted to an overcharge for $520.15. Mr*** was previously refunded $342. MrH*** processed an additional refund for $on December 22, 2016, which Mr*** accepted as a resolutionOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

While the business did provide me a $late fee for the days they were late as written in their contract, they did NOT offer anything additionalI would have been happy with 15%-20% offInstead, I was promised a call back but was texted instead, when I texted back I got nothing in return until I told the manager how happy I was via textI was sent back an excuse about his sonWhile I'm sorry his son may be sick, I am a customer and not his best friendExcuses do not work on upset customersThat is not how you run a business.My entire experience with UHAUL has been a disaster from the moment my container arrived at the location till it was dropped off (a month later) in TennesseeAfter all the issues I had, I arrived at the TN location to find that they put my box in a very dark lot with no lights and they expected me to go back there and unload it on my ownThey couldn't find the fork lift keys and couldn't move it to somewhere litI had to get them to bring a truck out and turn the lights onI was then called a week later and asked when I was picking it upWhen I explained that I did, they replied with "oh that must be that container way out in the back"Thanks a lotThey told me they would call be back, never heard from themDoes this mean they are going to charge me again? Probably!The most frustrating thing about UHAUL is they say they record all calls to ensure they are following through with what they saidNot once did anyone offer to pull my call and listen to itThat tells me they did and they knew they screwed up or they just really don't care*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have read the business response regarding my complaint and am satisfied with the $refund, however I did not receive a personal call from the business regarding my complaint. If they would like to call me, I can be reached at ###-###-####. Regarding my moving help, I did not personally submit the final moving help request online. I initially called to submit it when I knew of my move and then decided to book moving help on my own. When the delay in accessing my Ubox until Monday the 29th was known, the Uhaul representative made a reservation for my delivery, quoting the moving help at $- an amount that seemed fit. When I received the call from my moving help confirming my reservation, they mentioned that the reservation had been entered incorrectly by Uhaul and said that the services would actually come to $396.45. Due to my need to move and access my belongings by that Monday, I paid the additional charge. I understand that the moving help is a third party service that Uhaul simply helps in reserving. However, I do believe that prices should be accurately quoted, especially in a situation with limited time and after a customer has already been wronged. My complaint iis regarding the data entry on the part of Uhaul in entering my reservation needs incorrectly to the moving help, of which I was not notified until Monday morning (8:AM to be precise) at which point it was too late cancel services and find another company available to move my belongings into the apartment for which I was already paying, at the time I needed them to do so. I do appreciate your time in rectifying this situation, and hope some resolution can come to be
Regards,
*** ***

Friday, June 09, 2017Revdex.com ID#: *** U-Haul Reference id #: *** Thank you for your concern for our customer Mr*** On Mr*** reserved a truck from our web site at uhaul.comMr*** chose his truck size based upon his rental needs Our recommendations
are based on the average 2-bedroomWe disclose the exact cubic feet available and the internal measurements of every truckU-Haul is a truck rental company that advertises and markets to the do it yourself communityPart of being a do it yourself mover is the task of determining how much space you need to move your belongingsU-Haul is not able to measure a customer’s household items prior to their move therefore we can only provide a recommendation based on past experienceOur recommendation should not replace the actual measurement and estimation of a person’s belongings. John L**, Customer Service Senior Agent, called Mr*** today and offered a VIP and a refund of $as an act of good faith Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S*** UCC Program Manager U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That is not what happenedThe location did have my number and they called and left a VM on my phone so clearly they had my numberThis was days AFTER I had changed my reservation onlineIn the message, I was told they did not have the truck I requested at that location and I could change my date or get a smaller truck at the same priceThe wonderful thing about the smart phone is everything is recorded and everything is listedI had to call back the next day and change my reservation to what they told me I had to haveSo what your manager at that location state is a complete fabrication of the truthRegardless if I changed the reservation or not, the fact is, I did not get the vehicle that I reserved and that your online site said was availableThat my reservation was changed a day before I picked it up for a small one at the same price by your location WHO CALLED MEALSO I called your call center and they were able to pull up my reservation by my numberAs your website states "if we dont have the vehicle you reserved at the time your reserved it and location, we will give you $50." False advertising is illegalIm a police officer, Im aware of the laws.
Regards,
*** ***

September 8, Revdex.com ID#: 1*** U-Haul Ref#: *** Thank you for your concern for our customer MrR*** Jamie L**, our President for our Northern Chicago Regional Office, followed up on the information MrR*** provided and sent him the following email in
response: MrR***- I apologize for the customer service issues you ran into during your rental experience. I have refunded the difference of the rental you were quoted for the $you are requesting. Once again I apologize for your lack of execution to serve you better Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11865276, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** (***) ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for your concern for our customers *** *** and *** ***, whose name appears on the rental agreement
*** ***, our Executive Assistant for our *** *** *** Regional Office, followed up on the information Ms*** providedHe informed our office he was not
able to confirm any mileage discrepancies surrounding their rental and no adjustments made to the truck in question prior or following their rentalHowever, Mr*** advised Ms*** he would issue a refund for the difference in mileage in order to resolve the issue
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
*** ***, Executive Assistant U-Haul International,wrote:*** ***, our Executive Assistant for our Gainesville Regional Office, followed up on the information Ms*** providedShe informed our office Ms*** was instructed to obtain a fuel receipt from the gas station so we can verify the amount of fuel put in the truck before it was returnedThe gas station agreed to provide herwith a receipt if Ms*** could give them the date and time she filled the truck at their station(Revdex.com Response). I visited ***, a locally owned and operated gas station, on Friday, January 16, in person to discuss my case with the managerThe owner of *** stated that neither him nor his representatives spoke to Ms*** ***n regarding my case, and told her that they would provide me with a receipt, if I could give them the date and time I filled the truckThus, Ms*** has falsified information to corroborate her case against meThe manager also said to me that it would have been feasible to provide me with a receipt, if I had paid with a credit or debit card. Even with an exact date and time, which would have been between the hours of 10:30-11:15P.M on Jan5, 2014, it’s difficult to verify my case because they cannot directly trace cash payment to a specific car or ensure that I am indeed the individual who made the specific cash payment. Furthermore, the manager also said, if U-Haul had billed me for the fuel on Jan6th and then I called *** on that day about the charge, it would’ve been easier to for them to track thepayment- days later makes it hardThey never received a call from Ms***n or any other employees of U-Haul. If Ms*** did call the *** gas station, then U-Haul should be able to provide phone records to substantiate their statement“Ms*** became angry and her friend removed her from our U-Haul Center“This is a deceitful statement that seeks to diminish my characterIndeed, I was upset because I was charged for unexplained charges. In addition, Ms*** demeanor wasnonchalant and dismissive I would like Ms*** *** to provide video evidence to substantiate that I had to be removed from her storeMy brother who accompanied me on the day I visited the store in person, stood at the entrance door while I vented. He never had to enter the store in order to remove or calm me downHe simply said let’s go and forget about it while standing at the entrance doorThe contract was closed out on the morning of January 6th and the fuel tank was noted as less than 1/4of a tankThe completed charges were also applied to the Visa credit card listed on the contract on January 6th.My bank statement displays two different charges with different dates and reference numberThe first charge on January 6th for $75.00. If the contract was closed out on the morning of January 6th, why didn’t U-Haul billed me for completed charges of $($for cost of truck plus mileage plus $cost of fuel)? Instead, I was billed on January 6, for $75.00. Two days later, on January 8, I was billed for another $46.00. Even if U-Haul had billed the completed charges separately on January 6, 2014, the bill of date should’ve been the same for the two distinct charges, even if the reference numbers are different.I am willing to upload a copy of my bank statement to validate my argument.On January 21, I contacted Campus USA credit Union at ###-###-#### and spoke to ***, a representative, regarding the chargesHe told me that he can only seewhat I’m seeing. Furthermore, he stated that he understands my argument concerning two different charges on two different dates and that the merchant, which is U-Haul, would have to provideproof that that the charges were processed on the same date, the bank cannot substantiate the transaction datesWhen I contacted Ms*** *** on January 16, to provide explanation for the charges on different dates, I was told that she will contact me at a later timeI’m still waiting to hear from *** ***.Thus, I am asking U-Haul to provide evidence that the charges were processed on the same date using the same credit card numberAnythingcould’ve happened within those two days’ time

July 24, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms*** provided She informed our office she spoke with Ms***
and advised her of a refund for the full amount as requested, $ Ms*** should receive the check within the next business days.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

June 30, Revdex.com ID#: *** *** * *** U-Haul Reference id: *** Thank you for your concern for our customer Mr*** Ryan P***, General Manager, has reached out to the customer and came to an agreementU-Haul will reimburse Mr*** the entire shipping
amount of $once U-Box arrives, and pay Mr*** $per day from 6/26/2016, until his U-Box arrives Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

July 1, 2016 Revdex.com concern #*** ***U-Haul Reference id: *** Thank you for your concern for our customer Mr*** Ryan H***, Area Field Manager, reached out via telephone twice and was unable to reach our customerMrH*** then emailed Mr***,
please find our summary below MrH*** apologized for the service the customer receivedHe also visited the dealer and discussed the language used and the behavior as a wholeMrH*** is assured this will not happen again at this business, based on the discussion As we value Mr*** as a customer, we sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S*Executive AssistantU-Haul International

Thank you for your concern for our customers *** ***-*** and her daughter, *** ***, whose name is actually on the rental contract
*** ***, our President for our *** Regional Office, followed up on the information Ms***-*** providedHe advised our office Ms*** was
contacted and advised the U-Boxes would be delivered to *** on November 8th at no charge
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

February 23, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for forwarding Ms***’s concerns to our officeDianne R***, a Senior Customer Service Agent, reviewed Ms***’s information she provided. She explained Customer Service could not remove a credit card from
a contract or issue funds back to the card and apply them to a different credit card. Ms*** was advised any charges on her credit card will need to be retrieved from the other party if indeed the rental was for the other party. She also mentioned that Ms***’s credit card was only charged because another method of payment was not given at the time of dispatch. Please be advised that our U-Haul staff does not receive commission for making a reservation. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

December 11, Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***.Tommy C***, our Executive Assistant for our Central Ontario Regional Office, reviewed Mr***’s recent commentsHe informed our office, upon further review, he found Mr*** had a second rental the following dayA refund for the second rental, in the amount of $55.67, was also issued back to Mr***’s Visa account and should post on his next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul International

August 21, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our GM for our U-Haul Moving and Storage at Northwest Highway, followed up on the information Mr*** provided He informed our office he issued a refund for the $
Reservation Guarantee Fee and sent him an email offering his apology that their move did not go exactly as planned The refund should post on his next *** credit card statement *** ***, our GM for our U-Haul Moving and Storage at Main St., relayed they were busy the day Mr*** was at his location due to it being the end of the month, which is always a busy time for moving When he arrived to move out of his storage unit, Mr*** gave him a specific key that would open his storage unit About 5-minutes later Mr*** came back and said the lock could not be removed Mr*** noticed the specific key was missing, therefore, they had to cut the lock off so Mr*** could access his unit.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

July 16, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Corey P***, our GM for our U-Haul Moving and Storage of Pawtucket, followed up on the information Mr*** provided. He informed our office he left a message for Ms***
assuring her his storage location is a clean facility. He also stated the unit is under Paul J*** and that they were never charged a late fee and received the first month of $free. He shows where they purchased a disc lock for $and the second month was on auto-pay. Tom Snell, our Executive Assistant for our Rhode Island Regional Office, relayed that the following email was sent to Ms***: Ms ***, I believe this started as a result of the automatic late notice you received on 6/by email This was waived by the location on 6/28. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International