Beverly Hills Weight Loss Clinics

Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our *** *** *** Regional Office, followed up on the information Mr*** providedHe informed our office he issued a refund for $as requested back to Mr***’s *** ***
accountThe refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

May 4, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Vanessa D***, a Senior Customer Service Agent, followed up on the information Mr*** providedShe reached his voicemail and left a message referring him to ***
Insurance Company to file a claimShe provided their telephone number as well as provided the telephone number to our Customer Service Department in case he had other questions. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

December 11, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***I contacted RepWest Insurance Company regarding Mr***’s claim I was informed his claim has since been resolved If he has any further questions, he can contact his adjuster
with RepWest Insurance Company.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

January 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Christopher D*** our GM for our U-Haul at Beach Blvd., followed up on the information Mr*** provided. He informed our office he issued a refund
back to Mr***’s Visa account for $304.77. The refund should post on his next credit card statement. As we value Mr*** as a customer, MrDodson also sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Friday, June 09, 2017Revdex.com ID#: *** U-Haul Reference id #: *** Thank you for your concern for our customer Mr*** On Mr*** reserved a truck from our web site at uhaul.comMr*** chose his truck size based upon his rental needs Our recommendations
are based on the average 2-bedroomWe disclose the exact cubic feet available and the internal measurements of every truckU-Haul is a truck rental company that advertises and markets to the do it yourself communityPart of being a do it yourself mover is the task of determining how much space you need to move your belongingsU-Haul is not able to measure a customer’s household items prior to their move therefore we can only provide a recommendation based on past experienceOur recommendation should not replace the actual measurement and estimation of a person’s belongings. John L**, Customer Service Senior Agent, called Mr*** today and offered a VIP and a refund of $as an act of good faith Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Penny S*** UCC Program Manager U-Haul International

February 23, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for forwarding Ms***’s concerns to our officeDianne R***, a Senior Customer Service Agent, reviewed Ms***’s information she provided. She explained Customer Service could not remove a credit card from
a contract or issue funds back to the card and apply them to a different credit card. Ms*** was advised any charges on her credit card will need to be retrieved from the other party if indeed the rental was for the other party. She also mentioned that Ms***’s credit card was only charged because another method of payment was not given at the time of dispatch. Please be advised that our U-Haul staff does not receive commission for making a reservation. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That is not what happenedThe location did have my number and they called and left a VM on my phone so clearly they had my numberThis was days AFTER I had changed my reservation onlineIn the message, I was told they did not have the truck I requested at that location and I could change my date or get a smaller truck at the same priceThe wonderful thing about the smart phone is everything is recorded and everything is listedI had to call back the next day and change my reservation to what they told me I had to haveSo what your manager at that location state is a complete fabrication of the truthRegardless if I changed the reservation or not, the fact is, I did not get the vehicle that I reserved and that your online site said was availableThat my reservation was changed a day before I picked it up for a small one at the same price by your location WHO CALLED MEALSO I called your call center and they were able to pull up my reservation by my numberAs your website states "if we dont have the vehicle you reserved at the time your reserved it and location, we will give you $50." False advertising is illegalIm a police officer, Im aware of the laws.
Regards,
*** ***

July 24, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms*** provided She informed our office she spoke with Ms***
and advised her of a refund for the full amount as requested, $ Ms*** should receive the check within the next business days.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

September 20, U-Haul Ref#: *** Thank you for your concern for our customer Ms*** MrDominic C***, our President for our South Philadelphia Regional office, reviewed Ms***’s recent comments. He assured our office no one has broken into Ms***’s storage unit. He also mentioned he left a message with the person listed as a second contact requesting a call back from Ms*** to personally address her concerns and reiterated we cannot accept partial payment, which is what Ms*** wants to do. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

June 30, Revdex.com ID#: *** *** * *** U-Haul Reference id: *** Thank you for your concern for our customer Mr*** Ryan P***, General Manager, has reached out to the customer and came to an agreementU-Haul will reimburse Mr*** the entire shipping
amount of $once U-Box arrives, and pay Mr*** $per day from 6/26/2016, until his U-Box arrives Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for your concern for our customers *** ***-*** and her daughter, *** ***, whose name is actually on the rental contract
*** ***, our President for our *** Regional Office, followed up on the information Ms***-*** providedHe advised our office Ms*** was
contacted and advised the U-Boxes would be delivered to *** on November 8th at no charge
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

December 11, Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***.Tommy C***, our Executive Assistant for our Central Ontario Regional Office, reviewed Mr***’s recent commentsHe informed our office, upon further review, he found Mr*** had a second rental the following dayA refund for the second rental, in the amount of $55.67, was also issued back to Mr***’s Visa account and should post on his next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul International

July 16, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Corey P***, our GM for our U-Haul Moving and Storage of Pawtucket, followed up on the information Mr*** provided. He informed our office he left a message for Ms***
assuring her his storage location is a clean facility. He also stated the unit is under Paul J*** and that they were never charged a late fee and received the first month of $free. He shows where they purchased a disc lock for $and the second month was on auto-pay. Tom Snell, our Executive Assistant for our Rhode Island Regional Office, relayed that the following email was sent to Ms***: Ms ***, I believe this started as a result of the automatic late notice you received on 6/by email This was waived by the location on 6/28. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

December 13, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** John L**, a Senior Customer Service Agent, followed up on the information Mr*** provided. He left a message for Mr*** offering his personal
apology for the inconvenience he experienced along with a $VIP Certificate. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer. He hopes to hear back soon Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

February 12,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** providedShe informed our office she spoke to Ms*** and
discussed her concernsMs*** relayed she did not have the hitch removed before she left for Texas because she did not have time and was also not happy with the fact Ms*** did not give her the rental for freeAfter Ms*** hung up, Ms*** called back and left a message explaining she would issue her a refund for the hitch, the hitch ball and converter plus tax for a total of $in addition to the refund for $that was already refunded
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

November 9, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Jeff C***, our GM for our U-Haul of Lawrence, followed up on the information Ms*** provided He attempted to speak to Ms*** on two separate occasions but reached her
voicemail He left a message explaining he issued a refund for $back to her *** account for the delay in securing the truck and the extra miles incurred He also offered his apology for the inconvenience she experienced with his staff and assured our office he would address the situation to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul The refund should post on Ms***’s next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
*** ***, Executive Assistant U-Haul International,wrote:*** ***, our Executive Assistant for our Gainesville Regional Office, followed up on the information Ms*** providedShe informed our office Ms*** was instructed to obtain a fuel receipt from the gas station so we can verify the amount of fuel put in the truck before it was returnedThe gas station agreed to provide herwith a receipt if Ms*** could give them the date and time she filled the truck at their station(Revdex.com Response). I visited ***, a locally owned and operated gas station, on Friday, January 16, in person to discuss my case with the managerThe owner of *** stated that neither him nor his representatives spoke to Ms*** ***n regarding my case, and told her that they would provide me with a receipt, if I could give them the date and time I filled the truckThus, Ms*** has falsified information to corroborate her case against meThe manager also said to me that it would have been feasible to provide me with a receipt, if I had paid with a credit or debit card. Even with an exact date and time, which would have been between the hours of 10:30-11:15P.M on Jan5, 2014, it’s difficult to verify my case because they cannot directly trace cash payment to a specific car or ensure that I am indeed the individual who made the specific cash payment. Furthermore, the manager also said, if U-Haul had billed me for the fuel on Jan6th and then I called *** on that day about the charge, it would’ve been easier to for them to track thepayment- days later makes it hardThey never received a call from Ms***n or any other employees of U-Haul. If Ms*** did call the *** gas station, then U-Haul should be able to provide phone records to substantiate their statement“Ms*** became angry and her friend removed her from our U-Haul Center“This is a deceitful statement that seeks to diminish my characterIndeed, I was upset because I was charged for unexplained charges. In addition, Ms*** demeanor wasnonchalant and dismissive I would like Ms*** *** to provide video evidence to substantiate that I had to be removed from her storeMy brother who accompanied me on the day I visited the store in person, stood at the entrance door while I vented. He never had to enter the store in order to remove or calm me downHe simply said let’s go and forget about it while standing at the entrance doorThe contract was closed out on the morning of January 6th and the fuel tank was noted as less than 1/4of a tankThe completed charges were also applied to the Visa credit card listed on the contract on January 6th.My bank statement displays two different charges with different dates and reference numberThe first charge on January 6th for $75.00. If the contract was closed out on the morning of January 6th, why didn’t U-Haul billed me for completed charges of $($for cost of truck plus mileage plus $cost of fuel)? Instead, I was billed on January 6, for $75.00. Two days later, on January 8, I was billed for another $46.00. Even if U-Haul had billed the completed charges separately on January 6, 2014, the bill of date should’ve been the same for the two distinct charges, even if the reference numbers are different.I am willing to upload a copy of my bank statement to validate my argument.On January 21, I contacted Campus USA credit Union at ###-###-#### and spoke to ***, a representative, regarding the chargesHe told me that he can only seewhat I’m seeing. Furthermore, he stated that he understands my argument concerning two different charges on two different dates and that the merchant, which is U-Haul, would have to provideproof that that the charges were processed on the same date, the bank cannot substantiate the transaction datesWhen I contacted Ms*** *** on January 16, to provide explanation for the charges on different dates, I was told that she will contact me at a later timeI’m still waiting to hear from *** ***.Thus, I am asking U-Haul to provide evidence that the charges were processed on the same date using the same credit card numberAnythingcould’ve happened within those two days’ time

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***