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December 2,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** *** from Moving Help followed up on the information Mr*** provided and sent him the following email in response:
Dear ***, Thank you for contacting Moving
Help; customer supportWe received a Revdex.com complaint that you sent in to U-HaulWe show that you had placed a total of order request with Moving Help, *** *** *** We show that you had scheduled hands on loading; unloading service in Alexandria, VA and Carter Moving and Delivery in Houston, TXWe show that you cancelled hand on loading; unloading service due to you not being able to get a hold of themAt that point we refunded you a total of $You called Moving Help again and rescheduled with a different moving helper, Ortiz MoversAgain, you were not able to get a hold of that moving helper so you cancelled and we refunded a total of $Both service requests have been cancelled and your funds were sent to your credit card institutionMoving Helpers do not work for ***, they are self-employed individuals who advertise their services on our siteMoving Helpers are responsible for their customer satisfaction and level of serviceWe are not able to guarantee their service due to them managing their own business and schedulesIf you are seeking compensation for your time, you would have to pursue the moving helper directlyBelow I have provided you with the moving helpers' information: Hands on loading; unloading service *** *** 8*** *** ** * Silver Spring, MD ***dc@*** ###-###-#### Ortiz Movers Jocelyn Ortiz Lee Highway TFalls Church, VA ***@*** *** ###-###-#### ###-###-#### ###-###-#### Thank you, *** ** Moving Help; Customer Support Team
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

December 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Traffic Manager for our Northern Alabama Regional Office, followed up on the information Mr*** providedShe informed our office the U-Box has been picked up
as of December 3rd from Mr***’s warehouseMs*** spoke to Mr*** and offered her apology for the inconvenience he experienced
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

July 21, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Mr*** provided He informed our office a refund for the full amount of the
rental, or $300.52, was issued back to Mr***’s Visa account for the inconvenience he experienced with his rental The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

July 7, Revdex.com concern #*** *** U-Haul Reference Id #*** Thank you for your concern for our customer Mr*** Patty P***, Marketing Company Executive Assistant, reached out to Mr*** via emailShe apologized for the inconvenienceMsP***
offered another $for the issues with the truckAfter the discount given by MsP***, Mr***’s total cost of renting was reduced by 54% Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

To Whom It May Concern:I spoke to MrRod B*** on Aug he indicated that I rejected the Uhaul "Safemove insurance", however when I search the Uhaul website under the "Safemove or Safemove Plus insurance" this only mention Cargo insurance protection for " Cargo damage to your goods from COLLISION, FIRE, WINDSTORM AND OVERTURN OF THE RENTAL TRUCK"There is no mentioned of water damage by improper operational Uhaul equipmentSo even if I had paid for this insurance my furniture would have not been covered based on the premises indicated by the coverage.I asked MrB*** if I would had noticed this leak before taking the truck out would it had been rented to me and he said "NO"Unfortunately during the time I rented the truck it was not raining therefore neither the UHAUL associate or I would have had a way of determining the UHAUL truck having a leak in the attic spaceWhen I returned the truck back after hours on June I did make a comment in the UHAUL application required to returned the truck indicating I had an issues during my day rental which was the leak in the attic spacePLEASE SEE THE ATTACHMENTS WHICH CLEARLY SHOWS WHERE THE LEAK WAS LOCATED AND PARTIAL DAMAGES CAUSEDOn a different note MrB*** indicated that I was given a $creditYes, I was given a credit because the location where I made the original reservation was closed and the 26' truck I requested was not there either when I went to pick it upI had to drive out several miles away to a different location as a result of this failure.This is not the first time I rent from UHAUL and I have never had an issue before, but I'm amazed of the lack of ownership on UHAUL'S part as it pertains to providing a successful customer satisfaction experience with this matter

December 14, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***Rachelle M* ***a Senior Customer Service Agent, had previously followed up on the information Ms*** provided and sent her the following email on December 1st in response:Good
evening Ms*** I have received your request about a copy of your final billI have sent you a copy of that bill to your e-mail address that we have on fileIf you have any questions or concerns, please don't hesitate to give us a call at *** Thank you and good eveningOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

I didn't not speak to Paul- I spoke with a "Mike" who informed me that they have sent the check out times and got a mailed return and was not offered any type of apologyI verified the address and it was correct. He said he was going to send it out again. As of yet I have not received the checkSo U-Haul is not only full of excuses but untruthful as well

Thank you for your concern for our customer Mr***
*** ***, our Area Field Manager for our Chicago South and SW Suburbs Regional Office, followed up on the information Mr*** providedHe informed our office he issued a refund to Mr*** for the overage minus one day chargeMr
*** kept the keys for four days and our U-Haul location could not move the truck that had been poorly parked by Mr***The refund was issued back to his *** account and should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

July 17, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer, Mr***.William P***, our President for our Northern Minnesota Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and advised him
of a refund for $by checkMr*** relayed his appreciation.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

September 21, 2017 Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Arnesha C***, our Executive Assistant for our Los Angeles South Regional Office, followed up on the information Ms*** providedShe informed our office she has left messages and
sent Ms*** an email requesting a call back in order to personally address her concerns and offer a resolutionShe hopes to hear from Ms*** soon.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

August 15, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Daniel S***, our Area Field Manager for our Southern Alberta Regional Office, followed up on the information Ms*** providedHe informed our office he corresponded with Ms***
regarding overcharge and was able to correct the situation for her.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

December 11, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Terri A***, our Traffic ***ager for our South Bay Regional Office, followed up on the information Mr*** providedShe informed our office she spoke to Mr
*** and he will be sending his hotel receipt for reimbursement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

August 29, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Angelica L***, our Traffic Manager for our Chicago South and SW Suburbs Regional Office, followed up on the information Mr*** providedShe informed our office
she spoke to Mrs*** and discussed her concernsMsL*** agreed we should have called them sooner to offer more optionsMrs*** did relay they got their move doneMsL*** asked if there was anything she could do to alleviate the negative feel about U-Haul and Mrs*** replied no, thanked MsL*** for the call and ended the conversation. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

April 13, Revdex.com ID#* *** U-Haul Ref#: *** Thank you for your concern for our customer Mr***Thomas S***, our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr*** provided and sent him the following email in response: Mr
***, I have issued a credit of $the amount calculated after issue of $VIP Sincerely Thomas S*** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

Yes they were paidI was charged triple the amount that I was supposed to pay

July 23, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Steve L***, our President for our Saint Louis Regional Office, followed up on the information Ms*** provided. He informed our office Ms*** was contacted by
our GM for our U-Haul Moving and Storage of Dutchtown and was offered an apology. She was also advised of a refund that was issued back to her credit cardOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me They were both responsive and apologeticI waited until U-Haul followed through on the promised credit, which they provided promptly. Please accept my apologies for the delayed response
Regards,
*** ***

January 25, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Sylvia S***, our President for our Riverside Regional Office, followed up on the information Ms*** provided. She informed our office she spoke to
Ms*** and provided her with the Incident Report from the Costa Mesa Police Department. She updated Ms***’s address and advised her the collection note would be removed Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

October 1, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Tom N***, our President for our Albuquerque, NM Regional Office, reviewed Ms***’ recent comments He advised our office when Ms*** called to make her reservation, she agreed to truck delivery in Ohio and self delivery in Farmington as there are no other options in any of our reservation platforms MrN*** relayed they did what was promised and his decision in the matter remains the same There will be no refund.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International

June 14,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** *** Regional Office, followed up on the information Mr*** provided and sent him the following email in response:
Mr
*** - Thank you very much for the reply and the information / documentationThe 17' rental trucks have a gallon fuel tankThey would typically get around 9-miles per gallon, but most people driving them drive them as if they were cars, expecting to accelerate at the same rate they would in a caris not unreasonableI can assure you that it is never our intent to rip anyone off as not only does none of this money go into any local pocket, but, treating customers poorly surely would not have us celebrating our 70th year this yearWe prefer customers to return with the agreed upon amount of fuel, and unfortunately, some times the gauge is read before it gets to the highest point, or it was exaggerated at one point or another (there's no way to put "almost at 1/4"; into the computer system so, opinions some times mess with the math)I do again sincerely apologize for the inconveniences that we have caused you, And I have issued the credit for the $charged (copy attached)The credit could take up to business days before your bank applies it to your account, but it has been processed on our endThank you very much for the opportunity to resolve this for you, and I regret that we didn't get this taken care of much quicker and with fewer steps required by youWe do appreciate your business, and I hope we can do better for you in the futureSincerely, *** *** Executive Assistant U-Haul Co of *** *** ***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International