Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I must admit that once I began posting on U-Haul's *** page they (UHaul) was very quick to respond and refund the money that I was dueBut if you look at *** response it will show you that the cause of the issue has probably not been addressed The Issue here is --I PAID FOR THE RENTAL OF THE TRAILER BEFORE I LEFT UHAUL'S PROPERTY ON 11/4/But they still thought it was appropriate to charge my card on 11/5, 11/& 11/18-- My question is WHY? & where is uhaul's customer service? I have yet to receive any explanation for this obvious lack of security which is coupled with a blatant disregard for their customer's financial recordsSo yes I did accept the $$ that uhaul OWED meBut I feel I am owed an explanation as well as some other form of compensation Regards,*** ***
To Whom It May Concern:I spoke to MrRod B*** on Aug he indicated that I rejected the Uhaul "Safemove insurance", however when I search the Uhaul website under the "Safemove or Safemove Plus insurance" this only mention Cargo insurance protection for " Cargo damage to your goods from COLLISION, FIRE, WINDSTORM AND OVERTURN OF THE RENTAL TRUCK"There is no mentioned of water damage by improper operational Uhaul equipmentSo even if I had paid for this insurance my furniture would have not been covered based on the premises indicated by the coverage.I asked MrB*** if I would had noticed this leak before taking the truck out would it had been rented to me and he said "NO"Unfortunately during the time I rented the truck it was not raining therefore neither the UHAUL associate or I would have had a way of determining the UHAUL truck having a leak in the attic spaceWhen I returned the truck back after hours on June I did make a comment in the UHAUL application required to returned the truck indicating I had an issues during my day rental which was the leak in the attic spacePLEASE SEE THE ATTACHMENTS WHICH CLEARLY SHOWS WHERE THE LEAK WAS LOCATED AND PARTIAL DAMAGES CAUSEDOn a different note MrB*** indicated that I was given a $creditYes, I was given a credit because the location where I made the original reservation was closed and the 26' truck I requested was not there either when I went to pick it upI had to drive out several miles away to a different location as a result of this failure.This is not the first time I rent from UHAUL and I have never had an issue before, but I'm amazed of the lack of ownership on UHAUL'S part as it pertains to providing a successful customer satisfaction experience with this matter
December 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Traffic Manager for our Northern Alabama Regional Office, followed up on the information Mr*** providedShe informed our office the U-Box has been picked up
as of December 3rd from Mr***’s warehouseMs*** spoke to Mr*** and offered her apology for the inconvenience he experienced
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
April 13, Revdex.com ID#* *** U-Haul Ref#: *** Thank you for your concern for our customer Mr***Thomas S***, our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr*** provided and sent him the following email in response: Mr
***, I have issued a credit of $the amount calculated after issue of $VIP Sincerely Thomas S*** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International Tell us why here
December 11, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Terri A***, our Traffic ***ager for our South Bay Regional Office, followed up on the information Mr*** providedShe informed our office she spoke to Mr
*** and he will be sending his hotel receipt for reimbursement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here
I didn't not speak to Paul- I spoke with a "Mike" who informed me that they have sent the check out times and got a mailed return and was not offered any type of apologyI verified the address and it was correct. He said he was going to send it out again. As of yet I have not received the checkSo U-Haul is not only full of excuses but untruthful as well
December 2,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** *** from Moving Help followed up on the information Mr*** provided and sent him the following email in response:
Dear ***, Thank you for contacting Moving
Help; customer supportWe received a Revdex.com complaint that you sent in to U-HaulWe show that you had placed a total of order request with Moving Help, *** *** *** We show that you had scheduled hands on loading; unloading service in Alexandria, VA and Carter Moving and Delivery in Houston, TXWe show that you cancelled hand on loading; unloading service due to you not being able to get a hold of themAt that point we refunded you a total of $You called Moving Help again and rescheduled with a different moving helper, Ortiz MoversAgain, you were not able to get a hold of that moving helper so you cancelled and we refunded a total of $Both service requests have been cancelled and your funds were sent to your credit card institutionMoving Helpers do not work for ***, they are self-employed individuals who advertise their services on our siteMoving Helpers are responsible for their customer satisfaction and level of serviceWe are not able to guarantee their service due to them managing their own business and schedulesIf you are seeking compensation for your time, you would have to pursue the moving helper directlyBelow I have provided you with the moving helpers' information: Hands on loading; unloading service *** *** 8*** *** ** * Silver Spring, MD ***dc@*** ###-###-#### Ortiz Movers Jocelyn Ortiz Lee Highway TFalls Church, VA ***@*** *** ###-###-#### ###-###-#### ###-###-#### Thank you, *** ** Moving Help; Customer Support Team
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
January 20,
Revdex.com ID#: ***, ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers Mrand Mrs***
*** ***, our Executive Assistant for our Central North Carolina Regional Office, followed up on the recent information Mrs*** provided
He informed our office he has been in contact with Mrand Mrs*** by phone and will continue to research their concerns in order to reach a resolution
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
January 25, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Sylvia S***, our President for our Riverside Regional Office, followed up on the information Ms*** provided. She informed our office she spoke to
Ms*** and provided her with the Incident Report from the Costa Mesa Police Department. She updated Ms***’s address and advised her the collection note would be removed Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
May 1,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our President for our Raleigh, NC Regional Office, advised our office Ms***’ concerns were previously addressedPlease be advised U-Haul does not prorate when a customer
moves out of their storage unit early as documented on their storage agreementMrSmedberg relayed that a refund would not be issued
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
December 14, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***Rachelle M* ***a Senior Customer Service Agent, had previously followed up on the information Ms*** provided and sent her the following email on December 1st in response:Good
evening Ms*** I have received your request about a copy of your final billI have sent you a copy of that bill to your e-mail address that we have on fileIf you have any questions or concerns, please don't hesitate to give us a call at *** Thank you and good eveningOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Thank you,
*** ***
Thank you for your concern for our customer Mr***
*** ***, our Area Field Manager for our Chicago South and SW Suburbs Regional Office, followed up on the information Mr*** providedHe informed our office he issued a refund to Mr*** for the overage minus one day chargeMr
*** kept the keys for four days and our U-Haul location could not move the truck that had been poorly parked by Mr***The refund was issued back to his *** account and should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[When I phoned the UHAUL office and inquired if there was a truck and movers available, I was informed by ***, the UHAUL employee that answered the phone, that there WAS a foot UHAUL available AND he was available to move me on short notice*** IS a UHAUL employee, he answered the phone, he presented himself as a mover, and did the reservation of the truck on my behalfI went into the UHAUL office and *** entered my information into UHAUL's computer system, took down the mileage of the trip and so forth, and I swiped my credit card to reserve the truck with ***'s assistanceI then went back to meet *** AT UHAULHe took the keys to the truck and did all of the driving, loading and unloading of the truckHow UHAUL can now attempt to distance themselves from the damage done to my home and furniture by THIS UHAUL EMPLOYEE with disastrous results is insulting and shows a total lack of professionalism and lack of ethical business practices]
Regards,
*** *** ***
June 14,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** *** Regional Office, followed up on the information Mr*** provided and sent him the following email in response:
Mr
*** - Thank you very much for the reply and the information / documentationThe 17' rental trucks have a gallon fuel tankThey would typically get around 9-miles per gallon, but most people driving them drive them as if they were cars, expecting to accelerate at the same rate they would in a caris not unreasonableI can assure you that it is never our intent to rip anyone off as not only does none of this money go into any local pocket, but, treating customers poorly surely would not have us celebrating our 70th year this yearWe prefer customers to return with the agreed upon amount of fuel, and unfortunately, some times the gauge is read before it gets to the highest point, or it was exaggerated at one point or another (there's no way to put "almost at 1/4"; into the computer system so, opinions some times mess with the math)I do again sincerely apologize for the inconveniences that we have caused you, And I have issued the credit for the $charged (copy attached)The credit could take up to business days before your bank applies it to your account, but it has been processed on our endThank you very much for the opportunity to resolve this for you, and I regret that we didn't get this taken care of much quicker and with fewer steps required by youWe do appreciate your business, and I hope we can do better for you in the futureSincerely, *** *** Executive Assistant U-Haul Co of *** *** ***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 21, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Mr*** provided He informed our office a refund for the full amount of the
rental, or $300.52, was issued back to Mr***’s Visa account for the inconvenience he experienced with his rental The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
October 1, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Tom N***, our President for our Albuquerque, NM Regional Office, reviewed Ms***’ recent comments He advised our office when Ms*** called to make her reservation, she agreed to truck delivery in Ohio and self delivery in Farmington as there are no other options in any of our reservation platforms MrN*** relayed they did what was promised and his decision in the matter remains the same There will be no refund.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International
January 4, 2016Revdex.com ID#: ***
*** *** ***Thank you for your concern for our customer Ms***
Jeff L*** our GM for our U-Haul Moving and Storage at Hwy 367, followed up on the information Ms*** provided He informed our office he left a message for Ms*** explaining
we didn't charge her the remaining balance but the letter was sent before she moved out of her storage unit MrLong relayed there was not an outstanding amount owed to U-Haul.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
July 23, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Steve L***, our President for our Saint Louis Regional Office, followed up on the information Ms*** provided. He informed our office Ms*** was contacted by
our GM for our U-Haul Moving and Storage of Dutchtown and was offered an apology. She was also advised of a refund that was issued back to her credit cardOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I must admit that once I began posting on U-Haul's *** page they (UHaul) was very quick to respond and refund the money that I was dueBut if you look at *** response it will show you that the cause of the issue has probably not been addressed The Issue here is --I PAID FOR THE RENTAL OF THE TRAILER BEFORE I LEFT UHAUL'S PROPERTY ON 11/4/But they still thought it was appropriate to charge my card on 11/5, 11/& 11/18-- My question is WHY? & where is uhaul's customer service? I have yet to receive any explanation for this obvious lack of security which is coupled with a blatant disregard for their customer's financial recordsSo yes I did accept the $$ that uhaul OWED meBut I feel I am owed an explanation as well as some other form of compensation Regards,*** ***
To Whom It May Concern:I spoke to MrRod B*** on Aug he indicated that I rejected the Uhaul "Safemove insurance", however when I search the Uhaul website under the "Safemove or Safemove Plus insurance" this only mention Cargo insurance protection for " Cargo damage to your goods from COLLISION, FIRE, WINDSTORM AND OVERTURN OF THE RENTAL TRUCK"There is no mentioned of water damage by improper operational Uhaul equipmentSo even if I had paid for this insurance my furniture would have not been covered based on the premises indicated by the coverage.I asked MrB*** if I would had noticed this leak before taking the truck out would it had been rented to me and he said "NO"Unfortunately during the time I rented the truck it was not raining therefore neither the UHAUL associate or I would have had a way of determining the UHAUL truck having a leak in the attic spaceWhen I returned the truck back after hours on June I did make a comment in the UHAUL application required to returned the truck indicating I had an issues during my day rental which was the leak in the attic spacePLEASE SEE THE ATTACHMENTS WHICH CLEARLY SHOWS WHERE THE LEAK WAS LOCATED AND PARTIAL DAMAGES CAUSEDOn a different note MrB*** indicated that I was given a $creditYes, I was given a credit because the location where I made the original reservation was closed and the 26' truck I requested was not there either when I went to pick it upI had to drive out several miles away to a different location as a result of this failure.This is not the first time I rent from UHAUL and I have never had an issue before, but I'm amazed of the lack of ownership on UHAUL'S part as it pertains to providing a successful customer satisfaction experience with this matter
December 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Traffic Manager for our Northern Alabama Regional Office, followed up on the information Mr*** providedShe informed our office the U-Box has been picked up
as of December 3rd from Mr***’s warehouseMs*** spoke to Mr*** and offered her apology for the inconvenience he experienced
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
April 13, Revdex.com ID#* *** U-Haul Ref#: *** Thank you for your concern for our customer Mr***Thomas S***, our Executive Assistant for our Rhode Island Regional Office, followed up on the information Mr*** provided and sent him the following email in response: Mr
***, I have issued a credit of $the amount calculated after issue of $VIP Sincerely Thomas S*** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International Tell us why here
December 11, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Terri A***, our Traffic ***ager for our South Bay Regional Office, followed up on the information Mr*** providedShe informed our office she spoke to Mr
*** and he will be sending his hotel receipt for reimbursement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here
I didn't not speak to Paul- I spoke with a "Mike" who informed me that they have sent the check out times and got a mailed return and was not offered any type of apologyI verified the address and it was correct. He said he was going to send it out again. As of yet I have not received the checkSo U-Haul is not only full of excuses but untruthful as well
December 2,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** *** from Moving Help followed up on the information Mr*** provided and sent him the following email in response:
Dear ***, Thank you for contacting Moving
Help; customer supportWe received a Revdex.com complaint that you sent in to U-HaulWe show that you had placed a total of order request with Moving Help, *** *** *** We show that you had scheduled hands on loading; unloading service in Alexandria, VA and Carter Moving and Delivery in Houston, TXWe show that you cancelled hand on loading; unloading service due to you not being able to get a hold of themAt that point we refunded you a total of $You called Moving Help again and rescheduled with a different moving helper, Ortiz MoversAgain, you were not able to get a hold of that moving helper so you cancelled and we refunded a total of $Both service requests have been cancelled and your funds were sent to your credit card institutionMoving Helpers do not work for ***, they are self-employed individuals who advertise their services on our siteMoving Helpers are responsible for their customer satisfaction and level of serviceWe are not able to guarantee their service due to them managing their own business and schedulesIf you are seeking compensation for your time, you would have to pursue the moving helper directlyBelow I have provided you with the moving helpers' information: Hands on loading; unloading service *** *** 8*** *** ** * Silver Spring, MD ***dc@*** ###-###-#### Ortiz Movers Jocelyn Ortiz Lee Highway TFalls Church, VA ***@*** *** ###-###-#### ###-###-#### ###-###-#### Thank you, *** ** Moving Help; Customer Support Team
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
January 20,
Revdex.com ID#: ***, ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers Mrand Mrs***
*** ***, our Executive Assistant for our Central North Carolina Regional Office, followed up on the recent information Mrs*** provided
He informed our office he has been in contact with Mrand Mrs*** by phone and will continue to research their concerns in order to reach a resolution
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
January 25, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Sylvia S***, our President for our Riverside Regional Office, followed up on the information Ms*** provided. She informed our office she spoke to
Ms*** and provided her with the Incident Report from the Costa Mesa Police Department. She updated Ms***’s address and advised her the collection note would be removed Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
May 1,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our President for our Raleigh, NC Regional Office, advised our office Ms***’ concerns were previously addressedPlease be advised U-Haul does not prorate when a customer
moves out of their storage unit early as documented on their storage agreementMrSmedberg relayed that a refund would not be issued
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
December 14, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***Rachelle M* ***a Senior Customer Service Agent, had previously followed up on the information Ms*** provided and sent her the following email on December 1st in response:Good
evening Ms*** I have received your request about a copy of your final billI have sent you a copy of that bill to your e-mail address that we have on fileIf you have any questions or concerns, please don't hesitate to give us a call at *** Thank you and good eveningOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Thank you,
*** ***
Thank you for your concern for our customer Mr***
*** ***, our Area Field Manager for our Chicago South and SW Suburbs Regional Office, followed up on the information Mr*** providedHe informed our office he issued a refund to Mr*** for the overage minus one day chargeMr
*** kept the keys for four days and our U-Haul location could not move the truck that had been poorly parked by Mr***The refund was issued back to his *** account and should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[When I phoned the UHAUL office and inquired if there was a truck and movers available, I was informed by ***, the UHAUL employee that answered the phone, that there WAS a foot UHAUL available AND he was available to move me on short notice*** IS a UHAUL employee, he answered the phone, he presented himself as a mover, and did the reservation of the truck on my behalfI went into the UHAUL office and *** entered my information into UHAUL's computer system, took down the mileage of the trip and so forth, and I swiped my credit card to reserve the truck with ***'s assistanceI then went back to meet *** AT UHAULHe took the keys to the truck and did all of the driving, loading and unloading of the truckHow UHAUL can now attempt to distance themselves from the damage done to my home and furniture by THIS UHAUL EMPLOYEE with disastrous results is insulting and shows a total lack of professionalism and lack of ethical business practices]
Regards,
*** *** ***
June 14,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** *** Regional Office, followed up on the information Mr*** provided and sent him the following email in response:
Mr
*** - Thank you very much for the reply and the information / documentationThe 17' rental trucks have a gallon fuel tankThey would typically get around 9-miles per gallon, but most people driving them drive them as if they were cars, expecting to accelerate at the same rate they would in a caris not unreasonableI can assure you that it is never our intent to rip anyone off as not only does none of this money go into any local pocket, but, treating customers poorly surely would not have us celebrating our 70th year this yearWe prefer customers to return with the agreed upon amount of fuel, and unfortunately, some times the gauge is read before it gets to the highest point, or it was exaggerated at one point or another (there's no way to put "almost at 1/4"; into the computer system so, opinions some times mess with the math)I do again sincerely apologize for the inconveniences that we have caused you, And I have issued the credit for the $charged (copy attached)The credit could take up to business days before your bank applies it to your account, but it has been processed on our endThank you very much for the opportunity to resolve this for you, and I regret that we didn't get this taken care of much quicker and with fewer steps required by youWe do appreciate your business, and I hope we can do better for you in the futureSincerely, *** *** Executive Assistant U-Haul Co of *** *** ***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Yes they were paidI was charged triple the amount that I was supposed to pay
July 21, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Mr*** provided He informed our office a refund for the full amount of the
rental, or $300.52, was issued back to Mr***’s Visa account for the inconvenience he experienced with his rental The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
October 1, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Tom N***, our President for our Albuquerque, NM Regional Office, reviewed Ms***’ recent comments He advised our office when Ms*** called to make her reservation, she agreed to truck delivery in Ohio and self delivery in Farmington as there are no other options in any of our reservation platforms MrN*** relayed they did what was promised and his decision in the matter remains the same There will be no refund.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International
January 4, 2016Revdex.com ID#: ***
*** *** ***Thank you for your concern for our customer Ms***
Jeff L*** our GM for our U-Haul Moving and Storage at Hwy 367, followed up on the information Ms*** provided He informed our office he left a message for Ms*** explaining
we didn't charge her the remaining balance but the letter was sent before she moved out of her storage unit MrLong relayed there was not an outstanding amount owed to U-Haul.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
July 23, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Steve L***, our President for our Saint Louis Regional Office, followed up on the information Ms*** provided. He informed our office Ms*** was contacted by
our GM for our U-Haul Moving and Storage of Dutchtown and was offered an apology. She was also advised of a refund that was issued back to her credit cardOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International