July 17, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer, Mr***.William P***, our President for our Northern Minnesota Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and advised him
of a refund for $by checkMr*** relayed his appreciation.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
August 29, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Angelica L***, our Traffic Manager for our Chicago South and SW Suburbs Regional Office, followed up on the information Mr*** providedShe informed our office
she spoke to Mrs*** and discussed her concernsMsL*** agreed we should have called them sooner to offer more optionsMrs*** did relay they got their move doneMsL*** asked if there was anything she could do to alleviate the negative feel about U-Haul and Mrs*** replied no, thanked MsL*** for the call and ended the conversation. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here
November 2, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.*** ***, our Executive Assistant for our Northern Louisiana Regional Office, advised our office the Reservation Guarantee Fee was refunded and the mileage was returned at the time of the check-in She stated U-Haul fulfilled our obligation to Ms***.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International
July 9, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for forwarding Ms*** concerns to our office.*** ***, a Claims Adjuster for *** Insurance Company, followed up on the information Ms*** provided and sent her the following email in response:Good morning Ms***,
I have received notice of a Revdex.com complaint you have filed with regards to the above referenced lossI have reviewed our file as well as your complaintI attempted to contact you today to discuss the resolution of this matter at ###-###-####, I did receive your voicemail, but unfortunately, your mailbox is full and I was unable to leave you a messageAs we have previously discussed, the main issue that arises with regards to your claim stems from the fact that some of the damages being presented were not related to this lossOur investigation was able to uncover photographs of your property on line that were taken prior to 10/13/2013, which clearly show the stone wall in question as already damaged in the same manner as the photographs you providedThe damages to the chain link fencing that runs adjacent to the stone wall is being claimed at a full value replacement for linear feet of fencing as well as all posting and other related hardwareThis was also found to be beyond the scope of any damage that may have occurred as a result of contact with the claimed U-Haul equipmentTherefore an offer of resolution was presented for $as an appearance allowanceWe did increase this offer to $in our conversation of august 27, In an effort to resolve this matter in good faith, U-Haul has agreed to offer you the full replacement value of the chain link fence in question per your estimate of repair - $1,The damages to the stone wall have been denied as prior, unrelated damages to this lossPlease contact me as soon as possible to confirm your acceptance or declination of this offerIf you would like to discuss this matter further, please contact me directlyYou may also simply reply to this email if that is a more convenient means of communication for youI look forward to your response and the resolution of this matterSincerely, *** *** Claims Adjuster II *** Insurance Company ** *** *** ***, ** *** ###-###-#### Fax ###-###-####Ms*** replied to Mr***’s email relaying she will accept the settlement he offered.Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
I have been in contact with MrF*, and basically, movinghelp.com is trying to distance the company from responsibility for connecting me with *** Moving and StorageHe keeps using terms like "you hired them through the marketplace" but in actuality, I hired them through movinghelp.com's website, not a marketplaceWere it not for movinghelp.com connecting me with *** Moving and Storage, I would never have hired them, because I would never have found themMovinghelp.com is directly responsible for connecting me with *** Moving and StorageThat is reality
April 28, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.Jerry L***, our President for our Gulf Coast Texas Regional Office, reviewed Mr***’s recent comments He informed our office he contacted our last three customers that rented the same truck Mr*** rented and asked them to rate how their move with the U-Haul truck went Each customer was asked if they had any problems with the truck regarding transmission, steering, braking and bad smells or any mechanical issues One of the rentals was a one-way move that covered miles and another rental covered miles and the truck was kept for days All three customers relayed they experienced no malfunctions with the same truck and mentioned the truck drove great When Mr*** dropped off the truck and reported mechanical issues during his move, we downed the truck and had an outside repair shop not connected to U-Haul inspect the truck and the only issue found was a minor alignment that was not bad enough to perform a repair He also found the door to be about 1/off but when it was shut with a firm pull, it sealed Please be advised U-Haul would have paid this outside repair shop to make any necessary repairs, however, the vendor stated no repairs were needed and cleared the truck to be put back in service since it was found to be road worthy Also please be advised we have no record of Mr*** contacting our toll free Emergency Breakdown Assistance line to report a mechanical issue with the truck This line is staffed 24/ Immediate assistance could have been obtained to reduce any added stress or inconvenience Mr*** experienced Our decision in the matter has not changed as far as not making a monetary reimbursement.As we value Mr*** as a customer, I have taken the liberty of emailing him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International
September 28, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer MsL*** Shawn O***, our *** for our North Dakota Regional Office followed up on the information MsL*** provided. He informed our office he contacted MsL***
and reached her voicemail. He left a message explaining a refund for $was issued on September 19th for the rental and he issued a supplemental refund for $for the amount requested on September 21st. Both refunds should post on MsL***’s next Master Card credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** *** *** U-Haul International
April 22, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for forwarding Ms***’s concerns regarding her daughter’s storage account to our office Greg H***, our Executive Assistant for our Oklahoma City Regional Office, followed up on the information Ms***
provided. He informed our office he advised Ms*** he reversed the payment and issued a credit for the full amount of $to her credit card and removed the credit card information from the storage account to prevent future charges Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
August 21, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Rod B***, our President for our Orlando Regional Office, followed up on the information Mr*** provided. He informed our office he spoke to Mr*** a second time and
explained he was refunded the $Reservation Guarantee Fee. As far as coverage for the items he had on the truck, he chose to be self-insured, therefore, he is responsible for any damages. MrB*** also mentioned we found no leak on the top of the U-Haul truck Mr*** rented. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***.*** ***, Senior Staff for our ***, ***, *** *** Regional Office, followed up on the information Ms*** providedShe informed our office she spoke to Ms*** and addressed her concernsShe advised
her of a refund for the difference that was paid in the amount of $that was issued back to her *** accountThe credit should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
February 1, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Tamrat M***, our GM for our U-Haul Moving and Storage of Ottawa, followed up on the information Mr*** provided and sent him the following email in response: Good
morning Mr***, Thank you for contacting us regarding your UHaul rental in September last yearAs you can see in the attached file, the UBox arrived in Dartmouth, NS days before its due dateYou did receive an automated email when the box was shipped and when it arrivedI do apologize if there was any inconveniecne at the destination locationThank you Tamrat M***e General Manager U-Haul U-Haul Center of Ottawa *** *** *** ***, ON k1k 2cphone: ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
June 22, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Joann Galati, our Executive Assistant for our Western Florida Regional Office, followed up on the information Ms*** provided. She advised our office she contacted our Credit Card Processing Department and was informed the reversal of the credit to Ms***’s credit card cannot be reversed because the $refund was already transmitted. Ms*** will need to contact her credit card company or bank to obtain the refund They will normally mail their customer a check if there’s a credit on a closed credit card account We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
January 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers Mrand Mrs*** Kevin D*** and Marcus B***, our Area Field Managers for our Eastern Florida Regional Office, both attempted to address the information Mr***
provided. MrD*** spoke to Mr*** on December 23, and introduced himself. Mr*** relayed he did not wish to speak to him at that time, they were leaving for vacation and would handle the issue when they returned with U-Haul’s corporate office. On January 6, 2017, MrB*** contacted Mr*** who advised him his wife was handling the objection. MrB*** then contacted Mrs*** and she relayed she did not wish to speak to him and disconnected the call. He assured our office he always returns his phone calls and does not remember Mror Mrs*** reaching out to him previously. He also stated they were charged correctly for the upgraded trailer they received and a refund is not owed. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Wanda B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The original complaint was filed with the "Desired Settlement" to be a "Refund-Check" - We have moved and are no longer near the U-HAUL moving & storage location Please send the refund via check
Regards,
*** ***
July 24, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Claude L***, our Traffic Manager for our Western Quebec Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** the day of the move
and she could not wait for the dealer to open at 9:amMrL*** offered her a pick up at an alternate location that opened at 7:amHe also advised her of a refund for the $Reservation Guarantee Fee that he issued back to her Master Card account on June 27thMovingHelp advised our office they issued her a refund for the MovingHelp expense in the amount of $on July 19th also back to her Master Card accountBoth refunds should post on her next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
December 30, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***Heather P*** Senior Staff for our Ohio Regional Office, followed up on the information Mr*** provided She informed our office there was a miscummunication with the rate on the
furniture pads A refund for the full charge of the pads was issued in the amount of $ MrP*** left a message for Mr*** offering her apology and also advised him of the refund The refund should post on his next Master Card credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P*** ***U-Haul International
August 16, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customers Mrand Mrs***. Pat S***, our President for our Knoxville Regional Office, followed up on the information Mrs*** providedHe informed our office he left a message
for Mrs*** on August 1st but never received a call backMrS*** mentioned, according to our GM at U-Haul Moving and Storage at East Town, he worked with Mr*** on a rental the following week and provided him with a discount.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
July 17, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer, Mr***.William P***, our President for our Northern Minnesota Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and advised him
of a refund for $by checkMr*** relayed his appreciation.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
August 29, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Angelica L***, our Traffic Manager for our Chicago South and SW Suburbs Regional Office, followed up on the information Mr*** providedShe informed our office
she spoke to Mrs*** and discussed her concernsMsL*** agreed we should have called them sooner to offer more optionsMrs*** did relay they got their move doneMsL*** asked if there was anything she could do to alleviate the negative feel about U-Haul and Mrs*** replied no, thanked MsL*** for the call and ended the conversation. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here
November 2, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.*** ***, our Executive Assistant for our Northern Louisiana Regional Office, advised our office the Reservation Guarantee Fee was refunded and the mileage was returned at the time of the check-in She stated U-Haul fulfilled our obligation to Ms***.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International
July 9, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for forwarding Ms*** concerns to our office.*** ***, a Claims Adjuster for *** Insurance Company, followed up on the information Ms*** provided and sent her the following email in response:Good morning Ms***,
I have received notice of a Revdex.com complaint you have filed with regards to the above referenced lossI have reviewed our file as well as your complaintI attempted to contact you today to discuss the resolution of this matter at ###-###-####, I did receive your voicemail, but unfortunately, your mailbox is full and I was unable to leave you a messageAs we have previously discussed, the main issue that arises with regards to your claim stems from the fact that some of the damages being presented were not related to this lossOur investigation was able to uncover photographs of your property on line that were taken prior to 10/13/2013, which clearly show the stone wall in question as already damaged in the same manner as the photographs you providedThe damages to the chain link fencing that runs adjacent to the stone wall is being claimed at a full value replacement for linear feet of fencing as well as all posting and other related hardwareThis was also found to be beyond the scope of any damage that may have occurred as a result of contact with the claimed U-Haul equipmentTherefore an offer of resolution was presented for $as an appearance allowanceWe did increase this offer to $in our conversation of august 27, In an effort to resolve this matter in good faith, U-Haul has agreed to offer you the full replacement value of the chain link fence in question per your estimate of repair - $1,The damages to the stone wall have been denied as prior, unrelated damages to this lossPlease contact me as soon as possible to confirm your acceptance or declination of this offerIf you would like to discuss this matter further, please contact me directlyYou may also simply reply to this email if that is a more convenient means of communication for youI look forward to your response and the resolution of this matterSincerely, *** *** Claims Adjuster II *** Insurance Company ** *** *** ***, ** *** ###-###-#### Fax ###-###-####Ms*** replied to Mr***’s email relaying she will accept the settlement he offered.Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
I have been in contact with MrF
*, and basically, movinghelp.com is trying to distance the company from responsibility for connecting me with *** Moving and StorageHe keeps using terms like "you hired them through the marketplace" but in actuality, I hired them through movinghelp.com's website, not a marketplaceWere it not for movinghelp.com connecting me with *** Moving and Storage, I would never have hired them, because I would never have found themMovinghelp.com is directly responsible for connecting me with *** Moving and StorageThat is reality
April 28, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.Jerry L***, our President for our Gulf Coast Texas Regional Office, reviewed Mr***’s recent comments He informed our office he contacted our last three customers that rented the same truck Mr*** rented and asked them to rate how their move with the U-Haul truck went Each customer was asked if they had any problems with the truck regarding transmission, steering, braking and bad smells or any mechanical issues One of the rentals was a one-way move that covered miles and another rental covered miles and the truck was kept for days All three customers relayed they experienced no malfunctions with the same truck and mentioned the truck drove great When Mr*** dropped off the truck and reported mechanical issues during his move, we downed the truck and had an outside repair shop not connected to U-Haul inspect the truck and the only issue found was a minor alignment that was not bad enough to perform a repair He also found the door to be about 1/off but when it was shut with a firm pull, it sealed Please be advised U-Haul would have paid this outside repair shop to make any necessary repairs, however, the vendor stated no repairs were needed and cleared the truck to be put back in service since it was found to be road worthy Also please be advised we have no record of Mr*** contacting our toll free Emergency Breakdown Assistance line to report a mechanical issue with the truck This line is staffed 24/ Immediate assistance could have been obtained to reduce any added stress or inconvenience Mr*** experienced Our decision in the matter has not changed as far as not making a monetary reimbursement.As we value Mr*** as a customer, I have taken the liberty of emailing him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International
I have reached out to Trey B*** several times, non of which has been successfulTo resolve this matter I want a refund
September 28, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer MsL*** Shawn O***, our *** for our North Dakota Regional Office followed up on the information MsL*** provided. He informed our office he contacted MsL***
and reached her voicemail. He left a message explaining a refund for $was issued on September 19th for the rental and he issued a supplemental refund for $for the amount requested on September 21st. Both refunds should post on MsL***’s next Master Card credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** *** *** U-Haul International
April 22, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for forwarding Ms***’s concerns regarding her daughter’s storage account to our office Greg H***, our Executive Assistant for our Oklahoma City Regional Office, followed up on the information Ms***
provided. He informed our office he advised Ms*** he reversed the payment and issued a credit for the full amount of $to her credit card and removed the credit card information from the storage account to prevent future charges Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
August 21, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Rod B***, our President for our Orlando Regional Office, followed up on the information Mr*** provided. He informed our office he spoke to Mr*** a second time and
explained he was refunded the $Reservation Guarantee Fee. As far as coverage for the items he had on the truck, he chose to be self-insured, therefore, he is responsible for any damages. MrB*** also mentioned we found no leak on the top of the U-Haul truck Mr*** rented. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***.*** ***, Senior Staff for our ***, ***, *** *** Regional Office, followed up on the information Ms*** providedShe informed our office she spoke to Ms*** and addressed her concernsShe advised
her of a refund for the difference that was paid in the amount of $that was issued back to her *** accountThe credit should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
February 1, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Tamrat M***, our GM for our U-Haul Moving and Storage of Ottawa, followed up on the information Mr*** provided and sent him the following email in response: Good
morning Mr***, Thank you for contacting us regarding your UHaul rental in September last yearAs you can see in the attached file, the UBox arrived in Dartmouth, NS days before its due dateYou did receive an automated email when the box was shipped and when it arrivedI do apologize if there was any inconveniecne at the destination locationThank you Tamrat M***e General Manager U-Haul U-Haul Center of Ottawa *** *** *** ***, ON k1k 2cphone: ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
June 22, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Joann Galati, our Executive Assistant for our Western Florida Regional Office, followed up on the information Ms*** provided. She advised our office she contacted our Credit Card Processing Department and was informed the reversal of the credit to Ms***’s credit card cannot be reversed because the $refund was already transmitted. Ms*** will need to contact her credit card company or bank to obtain the refund They will normally mail their customer a check if there’s a credit on a closed credit card account We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
January 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers Mrand Mrs*** Kevin D*** and Marcus B***, our Area Field Managers for our Eastern Florida Regional Office, both attempted to address the information Mr***
provided. MrD*** spoke to Mr*** on December 23, and introduced himself. Mr*** relayed he did not wish to speak to him at that time, they were leaving for vacation and would handle the issue when they returned with U-Haul’s corporate office. On January 6, 2017, MrB*** contacted Mr*** who advised him his wife was handling the objection. MrB*** then contacted Mrs*** and she relayed she did not wish to speak to him and disconnected the call. He assured our office he always returns his phone calls and does not remember Mror Mrs*** reaching out to him previously. He also stated they were charged correctly for the upgraded trailer they received and a refund is not owed. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Wanda B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The original complaint was filed with the "Desired Settlement" to be a "Refund-Check" - We have moved and are no longer near the U-HAUL moving & storage location Please send the refund via check
Regards,
*** ***
July 24, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Claude L***, our Traffic Manager for our Western Quebec Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** the day of the move
and she could not wait for the dealer to open at 9:amMrL*** offered her a pick up at an alternate location that opened at 7:amHe also advised her of a refund for the $Reservation Guarantee Fee that he issued back to her Master Card account on June 27thMovingHelp advised our office they issued her a refund for the MovingHelp expense in the amount of $on July 19th also back to her Master Card accountBoth refunds should post on her next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
December 30, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***Heather P*** Senior Staff for our Ohio Regional Office, followed up on the information Mr*** provided She informed our office there was a miscummunication with the rate on the
furniture pads A refund for the full charge of the pads was issued in the amount of $ MrP*** left a message for Mr*** offering her apology and also advised him of the refund The refund should post on his next Master Card credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P*** ***U-Haul International
August 16, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customers Mrand Mrs***. Pat S***, our President for our Knoxville Regional Office, followed up on the information Mrs*** providedHe informed our office he left a message
for Mrs*** on August 1st but never received a call backMrS*** mentioned, according to our GM at U-Haul Moving and Storage at East Town, he worked with Mr*** on a rental the following week and provided him with a discount.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***