Beverly Hills Weight Loss Clinics

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I must admit that once I began posting on U-Haul's *** page they (UHaul) was very quick to respond and refund the money that I was dueBut if you look at *** response it will show you that the cause of the issue has probably not been addressed The Issue here is --I PAID FOR THE RENTAL OF THE TRAILER BEFORE I LEFT UHAUL'S PROPERTY ON 11/4/But they still thought it was appropriate to charge my card on 11/5, 11/& 11/18-- My question is WHY? & where is uhaul's customer service? I have yet to receive any explanation for this obvious lack of security which is coupled with a blatant disregard for their customer's financial recordsSo yes I did accept the $$ that uhaul OWED meBut I feel I am owed an explanation as well as some other form of compensation Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Thank you,
*** ***

January 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers Mrand Mrs*** Kevin D*** and Marcus B***, our Area Field Managers for our Eastern Florida Regional Office, both attempted to address the information Mr***
provided. MrD*** spoke to Mr*** on December 23, and introduced himself. Mr*** relayed he did not wish to speak to him at that time, they were leaving for vacation and would handle the issue when they returned with U-Haul’s corporate office. On January 6, 2017, MrB*** contacted Mr*** who advised him his wife was handling the objection. MrB*** then contacted Mrs*** and she relayed she did not wish to speak to him and disconnected the call. He assured our office he always returns his phone calls and does not remember Mror Mrs*** reaching out to him previously. He also stated they were charged correctly for the upgraded trailer they received and a refund is not owed. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

August 21, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Rod B***, our President for our Orlando Regional Office, followed up on the information Mr*** provided. He informed our office he spoke to Mr*** a second time and
explained he was refunded the $Reservation Guarantee Fee. As far as coverage for the items he had on the truck, he chose to be self-insured, therefore, he is responsible for any damages. MrB*** also mentioned we found no leak on the top of the U-Haul truck Mr*** rented. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

February 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Falisha L*** our Executive Assistant for our East Central Colorado Regional Office, followed up on the information Ms*** provided and sent her the following
email in response: Good Evening *** Per our conversation earlier below is my contact informationI will continue to look into the calls to figure out who was rude and hung up on youThank you for your patience and understanding on this matterIf you need anything further please let me knowEmail: falisha_lo***@uhaul.com Office # 72*** Fax # 3*** Thank you, Falisha L*** UHC of ECentral CO Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

nothing was left behind in vehicle to need cleaned outAlso I was allotted miles for the tripThe distance traveled from va to md was approximately milesSo I don't understand how I used all miles and an additional 100+ milesI want all extra charges removed

December 30, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***Heather P*** Senior Staff for our Ohio Regional Office, followed up on the information Mr*** provided She informed our office there was a miscummunication with the rate on the
furniture pads A refund for the full charge of the pads was issued in the amount of $ MrP*** left a message for Mr*** offering her apology and also advised him of the refund The refund should post on his next Master Card credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P*** ***U-Haul International

August 6, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customers *** *** and *** ***, whose name is on the U-Haul rental.*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** provided
She informed our office she had the Promissory Note canceled and issued a refund for $that should not have been processed The refund was issued back to the Visa account listed on the contract and should post on their next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

April 22, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for forwarding Ms***’s concerns regarding her daughter’s storage account to our office Greg H***, our Executive Assistant for our Oklahoma City Regional Office, followed up on the information Ms***
provided. He informed our office he advised Ms*** he reversed the payment and issued a credit for the full amount of $to her credit card and removed the credit card information from the storage account to prevent future charges Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

February 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Virginia V***, our Executive Assistant for our Van Nuys Regional Office, followed up on the information Ms*** provided. She informed our office
RepWest Insurance Company has reached a settlement and will be back in contact with Ms*** regarding a refund Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

July 9, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for forwarding Ms*** concerns to our office.*** ***, a Claims Adjuster for *** Insurance Company, followed up on the information Ms*** provided and sent her the following email in response:Good morning Ms***,
I have received notice of a Revdex.com complaint you have filed with regards to the above referenced lossI have reviewed our file as well as your complaintI attempted to contact you today to discuss the resolution of this matter at ###-###-####, I did receive your voicemail, but unfortunately, your mailbox is full and I was unable to leave you a messageAs we have previously discussed, the main issue that arises with regards to your claim stems from the fact that some of the damages being presented were not related to this lossOur investigation was able to uncover photographs of your property on line that were taken prior to 10/13/2013, which clearly show the stone wall in question as already damaged in the same manner as the photographs you providedThe damages to the chain link fencing that runs adjacent to the stone wall is being claimed at a full value replacement for linear feet of fencing as well as all posting and other related hardwareThis was also found to be beyond the scope of any damage that may have occurred as a result of contact with the claimed U-Haul equipmentTherefore an offer of resolution was presented for $as an appearance allowanceWe did increase this offer to $in our conversation of august 27, In an effort to resolve this matter in good faith, U-Haul has agreed to offer you the full replacement value of the chain link fence in question per your estimate of repair - $1,The damages to the stone wall have been denied as prior, unrelated damages to this lossPlease contact me as soon as possible to confirm your acceptance or declination of this offerIf you would like to discuss this matter further, please contact me directlyYou may also simply reply to this email if that is a more convenient means of communication for youI look forward to your response and the resolution of this matterSincerely, *** *** Claims Adjuster II *** Insurance Company ** *** *** ***, ** *** ###-###-#### Fax ###-###-####Ms*** replied to Mr***’s email relaying she will accept the settlement he offered.Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The original complaint was filed with the "Desired Settlement" to be a "Refund-Check" - We have moved and are no longer near the U-HAUL moving & storage location Please send the refund via check
Regards,
*** ***

March 25, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Christopher Z***, our Area Field Manager for our Missouri Regional Office, followed up on the information Ms*** provided. He informed our office he
contacted Ms*** and offered his apology for the inconvenience she experienced with our U-Haul Dealer. He explained our policy and where it was documented on the rental contract. As we value Ms*** as a customer, MrZ*** sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

February 15, Revdex.com ID#: *** U-Haul Ref#: 1035886 Thank you for your concern for our customer Ms***Amie A***, our Storage Manager for our Central Alabama Regional Office, followed up on the information Ms*** provided. She informed our office she attempted to
speak to Ms*** but received no answer or voicemail to leave a message. She mentioned Ms*** was offered free boxes to repack items as well as for us to set bombs in her unit before she stored her fresh boxes, however, she declined. Ms*** only purchased coverage on one of her units and chose to be self-insured on the other. Please be advised Safestor Protection does not cover pests or vermin. Notes in Ms***’s storage account mention there were boxes the customer brought into the storage unit labeled food and spices/food. The food box contained open bags and other items held closed with clothes pins. Opened bag of dog food was also held with clothes pinOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

February 1, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Tamrat M***, our GM for our U-Haul Moving and Storage of Ottawa, followed up on the information Mr*** provided and sent him the following email in response: Good
morning Mr***, Thank you for contacting us regarding your UHaul rental in September last yearAs you can see in the attached file, the UBox arrived in Dartmouth, NS days before its due dateYou did receive an automated email when the box was shipped and when it arrivedI do apologize if there was any inconveniecne at the destination locationThank you Tamrat M***e General Manager U-Haul U-Haul Center of Ottawa *** *** *** ***, ON k1k 2cphone: ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

October 27, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr*** Justin K***, our President for our Northern Wisconsin and UP Regional Office, reviewed Mr***’s recent comments. He informed our office he spoke to Mr*** and addressed his concerns. He concluded Mr*** was due a refund for $200, which he issued back to his Master Card account. The refund should post on his next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I feel as if the company is not trying to take responsibility for their actions, I have already contacted my lawyer I know I have a case, we were never emailed a copy of the rental contract, it was a reciept saying I had paid for it, but that was allI will allow U-Haul another chance to make things right for all of the stress that this has caused for me and my wife.
Regards,
*** ***

I followed the procedures per the website's required informationThe store manager called and started talking down to me, I hung upThe other guy called minutes later and started giving me crap about their procedures, I knew he was going to attempt to justify the store's action, which is crap. My use of language to these lying bs is no excuse for them to hang up on meI have done everything necessary to complete the transaction and they are playing with words and actions, half truths count as out right liesI explained this again in an email from the flex guy, and told him once again what happened, told him to stick itThey do not care what the lying store manager tells them, they use it as truth, and he is sm without any truthThey just keep trying to justify their response, and there are no justifications for that

April 28, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.Jerry L***, our President for our Gulf Coast Texas Regional Office, reviewed Mr***’s recent comments He informed our office he contacted our last three customers that rented the same truck Mr*** rented and asked them to rate how their move with the U-Haul truck went Each customer was asked if they had any problems with the truck regarding transmission, steering, braking and bad smells or any mechanical issues One of the rentals was a one-way move that covered miles and another rental covered miles and the truck was kept for days All three customers relayed they experienced no malfunctions with the same truck and mentioned the truck drove great When Mr*** dropped off the truck and reported mechanical issues during his move, we downed the truck and had an outside repair shop not connected to U-Haul inspect the truck and the only issue found was a minor alignment that was not bad enough to perform a repair He also found the door to be about 1/off but when it was shut with a firm pull, it sealed Please be advised U-Haul would have paid this outside repair shop to make any necessary repairs, however, the vendor stated no repairs were needed and cleared the truck to be put back in service since it was found to be road worthy Also please be advised we have no record of Mr*** contacting our toll free Emergency Breakdown Assistance line to report a mechanical issue with the truck This line is staffed 24/ Immediate assistance could have been obtained to reduce any added stress or inconvenience Mr*** experienced Our decision in the matter has not changed as far as not making a monetary reimbursement.As we value Mr*** as a customer, I have taken the liberty of emailing him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International

July 22, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer, Mr***Alicia S***, our Executive Assistant for our West Houston Regional office, followed up on the information Mr*** provided. She informed our office she spoke to Mr*** and he
accepted her offer to make a refund for $Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria Pa*** Executive Assistant U-Haul International