Beverly Hills Weight Loss Clinics

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Wanda B***

June 25,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Traffic Manager for our Atlantic Canada Regional Office, followed up on the information Mr*** provided and sent him the following email in response:
Good Day
Mr***, I apologize that we were unable to provide the exact size of truck with the exact requested timeHowever we cannot guarantee reservations until we do the scheduling call closer to the pick up date, as it's impossible to know exactly where our trucks will be until a few days beforehandIt's the nature of our trucks (as they go oneway) that they're constantly on the move and changing cities all the timeIt is the case that we are doing our utmost to accomodate all reservationsI see that we were able to offer you a 17' truck on the 26th at 9am until 27th at 9amIf this is unsatisfactory, then we can certainly keep you on the waiting list, and if something becomes available we can let you know, but as it stands right now, that offer would be the closest we could accomodate for your requested equipment and timeIf you'd like finer details for our reservation guarantee, go to http://www.uhaul.com/Search/All/is-my-reservation-guarantee for the policies and conditionsI am willing to help you in any way I possibly can, and if you have any further questions or concerns, feel free to contact us back here, or in traffic at ###-###-####
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

September 28, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer MsL*** Shawn O***, our *** for our North Dakota Regional Office followed up on the information MsL*** provided. He informed our office he contacted MsL***
and reached her voicemail. He left a message explaining a refund for $was issued on September 19th for the rental and he issued a supplemental refund for $for the amount requested on September 21st. Both refunds should post on MsL***’s next Master Card credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** *** *** U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

August 16, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customers Mrand Mrs***. Pat S***, our President for our Knoxville Regional Office, followed up on the information Mrs*** providedHe informed our office he left a message
for Mrs*** on August 1st but never received a call backMrS*** mentioned, according to our GM at U-Haul Moving and Storage at East Town, he worked with Mr*** on a rental the following week and provided him with a discount.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

April 3, 2018 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Manuel G***, our Customer Service Manager, followed up on the information Mr*** provided and sent him the following email in response:Hello ***, thank you for
contacting us regarding your recent rental experienceI want to apologize for the additional charges applied at return that were not communicated more effectivelyI see that the additional amount billed was for mileage charges that originally totaled $Unfortunately, the equipment was rented and used for its intended purpose of fulfilling your moving needsHowever, I understand your frustration trying to get a simple matter resolvedI have issued a refund of the amount charged at return ($57.69) accounting the mileage charges and the late fee appliedAgain, I apologize that this was not addressed sooner, but I do hope that you'll give us another opportunity in the future for your moving needsThank you, Manuel G*** - Customer Service Manager Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

Thank you for your concern for our customer Ms***.*** ***, Senior Staff for our ***, ***, *** *** Regional Office, followed up on the information Ms*** providedShe informed our office she spoke to Ms*** and addressed her concernsShe advised
her of a refund for the difference that was paid in the amount of $that was issued back to her *** accountThe credit should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

I have reached out to Trey B*** several times, non of which has been successfulTo resolve this matter I want a refund

I have been in contact with MrF*, and basically, movinghelp.com is trying to distance the company from responsibility for connecting me with *** Moving and StorageHe keeps using terms like "you hired them through the marketplace" but in actuality, I hired them through movinghelp.com's website, not a marketplaceWere it not for movinghelp.com connecting me with *** Moving and Storage, I would never have hired them, because I would never have found themMovinghelp.com is directly responsible for connecting me with *** Moving and StorageThat is reality

It occurs to me that there is no customer service training and I would like to know how this will be remedied going forward. While I will never return to U-HAUL there are other, unsuspecting potential customers that will suffer the same treatment that I received just because U-HAUL is a household name. I'd like to know what they plan to do about their lack of customer service

July 24, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Claude L***, our Traffic Manager for our Western Quebec Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** the day of the move
and she could not wait for the dealer to open at 9:amMrL*** offered her a pick up at an alternate location that opened at 7:amHe also advised her of a refund for the $Reservation Guarantee Fee that he issued back to her Master Card account on June 27thMovingHelp advised our office they issued her a refund for the MovingHelp expense in the amount of $on July 19th also back to her Master Card accountBoth refunds should post on her next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

November 2, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.*** ***, our Executive Assistant for our Northern Louisiana Regional Office, advised our office the Reservation Guarantee Fee was refunded and the mileage was returned at the time of the check-in She stated U-Haul fulfilled our obligation to Ms***.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

June 22, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Joann Galati, our Executive Assistant for our Western Florida Regional Office, followed up on the information Ms*** provided. She advised our office she contacted our Credit Card Processing Department and was informed the reversal of the credit to Ms***’s credit card cannot be reversed because the $refund was already transmitted. Ms*** will need to contact her credit card company or bank to obtain the refund They will normally mail their customer a check if there’s a credit on a closed credit card account We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

September 7, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr*** Kevin G***, our GM for our U-Haul Moving and Storage of Historic Ybor City, reviewed Mr***’s recent comments. He advised our office he contacted Mr*** and explained his claim with *** Insurance Company is still open. MrG*** provided him with his claim number and the adjuster’s telephone number plus extension. Mr*** relayed he would call the adjuster We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

July 28, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Allen L***, our President for our Maryland Regional Office, followed up on the information Ms*** provided. He assured our office the Promissory Note has
since been canceled and her name and personal information has not been compromised. He asked I relay his personal apology for the mix up and assure Ms*** she was not charged any extra fees. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

May 24, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Randy D***, our President for our Iowa Regional Office, reviewed Ms***’s recent comments and advised our office he issued a refund for the extra day charge on the truck and the utility dolly since Ms*** was only four and half hours into the second rental period. The refund for $was rounded up to $and MrD*** emailed her the following: A refund of $has been credited to your CCI apologize for the issues encountered with your moveThank You We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

Thank you for your concern for our customer Mrs***.*** ***, our Field Manager for our ***, ** Regional Office, followed up on the information Mrs*** provided He informed our office he left a message for Mrs*** explaining on August 5th the contract return was
reversed and zeroed out to show no additional fees owed.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

September 30, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers Jene P*** and Charles B***, whose name is on the rental contract. Elijah M***, our *** for our Coastal South Carolina Regional Office, followed up on the
information MsP*** provided. He relayed that the person that wrote the letter is Takira ***-G***. MrM*** explained he canceled the Promissory Note and also sent them a $VIP Certificate that can be used toward her future move coming up in a few months or on a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria Pa*** *** *** U-Haul International

August 21, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Richard Ferreira, our President for our Fresno Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms
*** and addressed her concernsHe also agreed to issue her a refund for $as well as a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. She should receive the refund check in the next business days if not already Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International