Beverly Hills Weight Loss Clinics

October 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for y our concern for our customer Ms*** Rose M***, our Executive Assistant for our Central New Jersey Regional Office, followed up on the information Ms*** provided. She informed our office she
issued Ms*** a refund for the $Reservation Guarantee Fee Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

July 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our President for our South Philadelphia Regional Office, reviewed Mr***’s recent commentsHe relayed Mr*** agreed to the adjustment issued on June 30th back to his *** account and in fact stated he felt it was a fair resolutionThe truck in question has never had a service call placed including when Mr*** rented the truckThe refund issued for $should post on Mr***’s next credit card statement if not alreadyNo further refund or adjustment will be issued
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

I have not received payment for the damages from rep west and additional damages were noted during the install of the new partsNothing has been resolvedIt has gotten worse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The delivery date on my account is STILL wrong (June 19th instead of June 18th as was originally guaranteed)The moving help is still booked for 18th.Screenshot is attached.I've sent messages to location manager about the issue, and he never came back to me.Yesterday I was billed for shipping of the U-Boxes by U-Haul ($2481.00) AND the billing confirmation message AGAIN mentions 19th as the delivery date.I.eI do not see ANY action on the U-Haul's part to restore the original delivery date of June 18th apart from being told "it will be there"Until I see the delivery date changed, I can't consider the issue to be resolved.Here's the recent message verbatim:-----*** ***, We thought you'd like to know that your U-Box container(s) have shipped and are on the wayYour expected arrival date at our destination warehouse in Austin, TX is Friday, June 19, Before your U-Box container(s) arrive at our facility, someone from U-Haul will contact you to schedule you to make arrangements for your loaded box(es)." Additionally, we have sa free resource page just for you at myuhaul.com, which provides helpful information on your moveThank you for choosing U-Haul
-----
*** ***

February 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our President for our Western Ontario Regional Office, followed up on the recent comments Ms*** relayed to your office and attempted to reach her by phone but reached her voice mailNo call back has been received, therefore, he sent her the following email:
Hello ***, Thank you for your letter about your recent experience with U-HaulWe make every effort to keep our equipment well maintain and in good work orderPlease accept our appoligies for the breakdown and experience you hadCertainly the manager needs to be understanding of your concerns and treat you with kindness and I have discussed your case with himWe have removed you for our not to rent listYou will be able to rent from UHaul againThank you ***
*** ***
Marketing Company President
U-Haul Company of Western Ontario Office
226-315-mobile 519-977-
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

January 18, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Lynn B*** our President for our U-Haul Storage Centers of Houston, followed up on the information Ms*** provided. She advised our office Ms*** has been contacted by both email and phone and explained our check proceduresWe have no control over the check being run multiple times. Lynn relayed this is the practice of the check processing program they use not the act of on-site personnel. Ms*** repeatedly presented payment for her storage unit with postdated checks. Her account has now been marked as “No Checks Allowed”. With cash or debit payment there should be no future issues with insufficient funds. Lynn also explained that at the end of December, her staff adjusted multiple fees and rent to help get Ms*** back on track but on January 4th, her account was delinquent. On January 14th, our GM, Maria W*** advised our office Ms*** came into the store on January 13th and paid her balance with cash We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

July 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our GM for our U-Haul Moving and Storage at *** **in ***, CO, followed up on the information Mr*** providedHe informed our office he issued a refund for $back to Mr***’s Master Card accountThis amount included a refund for fuel, truck rental, utility dolly, furniture pads and taxThe refund should post on his next credit card statementMr*** also mentioned he helped Mr***, therefore, is familiar with his rental
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not agree that the truck was not cleanedThis is the third time *** *** has liedFirst he lied when he said that the issue had been resolved when it hadn't Secondly, he also lied about calling me when they saw the blankets had not been foldedMy phone records can prove itThirdly, he lies again about the issue being resolved when it hasn't. Upon returning the vehicle to the *** *** *** Uhaul location the employee working the register refused to do a walk-around inspection of the vehicle and it's conditionThe contract states that this must be done, but he did not do itIf the furniture pads were required to be folded this is when it could have been stated, but the employee did not follow the contractual agreementFurthermore, the contract does not specifically state that the furniture blankets must be folded, but only that the equipment must be as clean as it was when picked upThe blankets were as clean when returned as they were when receivedIf Uhaul requires the blankets to be folded then they should specifically state that in the contract, just as they are very clear on their gas refill requirementsThey also do not state what the cleaning fee would be - a specific amount needs to be mentioned in the contractInstead, they vaguely state "Customer agrees to pay a cleaning fee if the EQUIPMENT is not returned in as clean of a condition as when it was picked up." This is a vague statement that is a scamUhaul most likely automatically charges every customer a cleaning fee assuming that they will not notice.Every time I have spoken with *** *** over the phone he has been extremely rude and unwilling to listen to my side of the storyHe does not possess the skills necessary to be a manager with any company*** *** should be fired due to his continual lies, lack of trust, and his inability to solve a simple issue with a customerUhaul's website has many bad reviews for this location, so I am not the only one having a problem with this location and manager.Regardless of what *** *** says, I will not be satisfied and this issue will not be resolved until I have received a full refund of $plus tax.
Regards,
*** ***

May 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Rod Baldwin, our President for our Orlando Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms*** and explained he issued
her a refund for $for the overtime charges, although the charges are valid. The refund should post on her next Visa credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

June 24,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Area Field Manager for our SE Wisconsin Regional Office, followed up on the information Mr*** provided and sent him the following email in
response:
*** I sincerely apologize for any confusion there is regarding the reservation processWhen you see the following statement: "Your reservation is guaranteed or we will give you $Learn more" It is an informative script and link letting you know we have a Reservation GuaranteeThat guarantee takes effect once you have a confirmed truck and locationThe very first email you received after placing you order stated "A local U-Haul representative will contact you to schedule you at the most convenient location with available equipment." Your reservation was then scheduled and confirmed at the Bluemound Rd location because that's who had the truck you wanted on the day requestedSubsequent emails and a phone message confirmed that location and where the Reservation Guarantee now is in effectWe guaranteed you a truck at the Bluemound Rd location on the day you requestedIf you do not get the truck you requested at the location we confirm with you on the day it is scheduled, you are entitled to the reservation guaranteeIf you were contacted by the West Ave location and told you had a truck reserved there or an email stating that, then that is a different matterOur online process allows you to choose a preferred location, and then depending on availability you will receive email confirmation on the location with your equipmentI will, however, request that the Reservation Guarantee be paid to you this timeWe will credit the card on file we have and you should see that within to business daysSincerely, *** *** AFM MCO / District U-Haul of SE Wisconsin ###-###-####
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

August 25, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our President for our NW Colorado Regional Office, followed up on the information Mr*** provided Mr*** informed our office he needs to see pictures of the damage
Mr*** is claiming before he can go any further with his investigation They can be forwarded to [ mailto:***_***@uhaul.com]***_***@uhaul.com.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

October 28, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, or Executive Assistant for our Western Michigan Regional Office, followed up on the information Ms*** provided He informed our office the videotapes were viewed as
Ms*** requested and at no time did they witness anything inappropriate by our GM at our U-Haul Center He did not scream or yell and did not appear out of control Mr*** relayed, as for as the lot being crowded, he stated it was a Monday morning and there is normally a large amount of equipment dropped off from the weekend Mr*** asked his apology to be relayed to Ms*** He also mentioned the video showed Ms*** remained in the store and not outside She did go out and came back in a couple of times Our GM contacted Ms*** by phone to apologize for any misunderstanding when the issue was initially addressed According to our records, when the equipment was rented, there was no damage However, in the interest of customer good faith, Mr*** stated he will issue a refund for the disputed amount of $ The refund should post on her next *** Card credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

July 19, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customers Mrand Mrs*** Jerome T***, our GM for our U-Haul Center at I-and State Rd84, reviewed Mrs***’s recent comments. He advised our office Mr***’s name was removed from E-Alert and he was advised of same We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

MrS*** called me & immediately started talking to me in a condescending, accusatory tone.He told me several times he wasn't sure what my complaint was.I asked him if he read my complaint.He kept saying"at least we provided a truck",&"they should have cancelled my reservation.How would I have liked that?".It is true,after several minutes of being interrupted while trying to explain my complaints,I called him a dick.I was in a fragile state; I apologize.I told him when I initially called the man I spoke with agreed,we would basically have had to break down for U-Haul to help.He told me nothing the man told him matched what I said.When I mentioned all calls were recorded, he could pull the call to verify,he replied,"Only the numbers are."I told him that I was not financially set to cover the ADDED expenses of hotel rooms & fuel for the larger truck.My finances have NOTHING to do with this.The safety of the truck,& the fact that U-Haul did not provide me with a good running truck are the issuesMrS*** told me had I requested another truck, that there wasn't even another truck in the ENTIRE state of Montana.MrS*** accused me of lying about the date my reservation was made.He said that he showed July 4,& became rude when I told him that I have the email for June 30.His reply,"yeah,you have the email to show it was the 30th,my system says the 4th.We didn't even have to provide you a truck on such short notice."I was REPEATEDLY accused of lying,& treated RUDELY.MrS*** failed to mention to his superior that I called him back,asking him to please call me back,which he did not.The bottom line here is U-Haul failed to provide me a safe truck, didn't even have one to replace it, & then disrespected & mistreated me.Maybe someone should call the drop off location to ask them about the working order of the truck when dropped off,or pull the service record,as it was pulled off the road for repairs.I still feel I deserve a refund

My complaint standsNone of the numbers add up and the explanation provided further proves incompetenceThe representative claims a $fee plus two tolls at $for a total of $I paid this balance on September 19thNow they are claiming additional tolls for which they automatically debited $There are no cent tolls in my areaFurthermore, I only received one citation number via emailIt seems to me that these numbers and "citations" are being fabricated and that uhaul is completely disorganized at bestI am happy to pay what is owed as long as I receive an organized invoice with all citation numbers, any payments I have already made, and outstanding balanceI am flabbergasted that a company can take money out of my account without consent or proof

*** ***Senior Agent, Customer ServiceU-Haul InternationalAugust 25, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** *** our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mr*** provided She informed our office when the rental was generated for the 15-foot truck, he accepted a $discount on the truck as well as a reduced mileage rate from $a mile to $a mile He also received furniture pads and a dolly at no charge This resulted in a discount of $off the rental Mr*** used the equipment as contracted and completed his move Ms*** went on to say he was compensated for the inconvenience he experienced with the discount provided.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

August 29, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer MrS*** Sierra M***, our *** ** for our U-Haul Moving and Storage of Ogden, followed up on the information MrS*** provided. She informed our office she
contacted MrS*** and offered her apology and explained his storage unit was credited until the month of September and his account was put on auto-pay Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

September 23, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Amber G***, our Executive Assistant for our Metro DC Regional Office, reviewed Ms***’s recent comments. She advised our office he spoke to Ms*** and let her know the claim was being investigated and she would be back in touch with her if not already We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

July 31, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr*** Kirstin P***, our GM for our U-Haul Moving and Storage of Britannia, followed up on the information Mr*** providedShe informed our office she spoke to Mr
*** and advised him the lien fee/late fees would be waived and his storage account was going to show current on July 24th.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

January 13,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers Mrand Mrs***
*** ***, our President for our Brooklyn, Queens, and Staten Island Regional Office, reviewed the recent comments from Mrs***He feels a fair adjustment was issued based on the unforeseen problem they experienced with their rentalNo further refund or adjustment will be made
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International