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December 23, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customers Mrand Ms***Paul G*** our Executive Assistant for our West Houston Regional Office, followed up on the information Ms*** provided He informed our office he left a message for Mrand
Ms*** and offered his apology for the inconvenience they experienced and also let them know he was issuing a $VIP Certificate to their email address MrG*** mentioned they were not scheduled at the time the reservation was moved to a U-Haul dealer miles from their preferred locationTheir situation does not qualify them for the Reservation Guarantee.The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleaners We sell boxes, bubble pack, rope, tape and propane We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

September 22, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.*** ***, our Executive Assistant for our South Philadelphia Regional Office, reviewed Mr***’s recent comments to your office He mentioned his office was under the impression Mr*** had rented from U-Haul, therefore, they offered a refund for the $Reservation Guarantee Fee They asked that I relay their apology for their error and added, as we do value Mr*** as a customer, a $VIP Certificate was sent to him by email that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Please be advised a refund for the difference in costs from a competitor will not be issued.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleaners We sell boxes, bubble pack, rope, tape and propane We also sell and install permanent hitches.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

To whom it may concern:The Revdex.com has closed my complaint and I am unable to respond on the website and I did not want to open another complaint However, my issue is still unresolved The store manager from the UHaul company, Jerome T***, called me following my complaint with the Revdex.com He stated that if I filed a police report I could email him a copy and that he would take care of removing my husband, Marcus ***, from the collections listI sent him the police report on 6/18/ Jerome gave me his cell phone number and asked me to text him when I sent the email, which I promptly did. I left for vacation (which is why I did not follow up with the Revdex.com) and contacted UHaul early last week to double check that this matter was resolved I contacted the billing department and was informed that they had no record of a police report being filed They then told me that I had to fax a copy of the police report to Billing and that they would take care of it The representative said that they would contact Jerome T*** and that he would call me and explain what was going on I have not heard from Jerome T*** and it has been over a week.I am simply trying to get my husband removed from a collections notice because we did not rent this truck I am hoping that someone with Revdex.com can help me since UHaul seems incapable of doing this I have now been trying to handle this since I received the initial collections notice on 5/26/and it has still not been resolved Please help me.Sincerely,*** *** *** ***

November 5, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our Louisville Regional Office, followed up on the information Ms*** provided and sent her the following email in response:Ms***, Please
contact me at ###-###-#### or by email to discuss your concerns about your rental on March 2, We will be happy to assist you any way we can*** *** Ms*** also left a message on Ms***’s voicemail and hopes to hear back soon to personally address her concerns.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

February 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our President for our Western Ontario Regional Office, followed up on the recent comments Ms*** relayed to your office and attempted to reach her by phone but reached her voice mailNo call back has been received, therefore, he sent her the following email:
Hello ***, Thank you for your letter about your recent experience with U-HaulWe make every effort to keep our equipment well maintain and in good work orderPlease accept our appoligies for the breakdown and experience you hadCertainly the manager needs to be understanding of your concerns and treat you with kindness and I have discussed your case with himWe have removed you for our not to rent listYou will be able to rent from UHaul againThank you ***
*** ***
Marketing Company President
U-Haul Company of Western Ontario Office
226-315-mobile 519-977-
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

October 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for y our concern for our customer Ms*** Rose M***, our Executive Assistant for our Central New Jersey Regional Office, followed up on the information Ms*** provided. She informed our office she
issued Ms*** a refund for the $Reservation Guarantee Fee Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Monday, June 12, Revdex.com concern #:*** U-Haul Reference id #: *** Thank you for your concern for our customer Ms*** Thomas B***, Marketing Company President of U-Haul of North Orlando, reached out to Ms*** to apologizeMrB*** explained he was calling to help resolve the issueMs*** said she was a paralegal and hung up on MrB***MrB*** has made effort to resolve the concern with Ms*** and we have issued the reservation guarantee in the amount of $back to her card ending Ms*** can review our reservation guarantee terms and conditions for better insight of our process by viewing the attachment Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** UCC Associate Program Manager U-Haul International

August 17, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Area Field Manager for our Hamilton, Ontario Regional Office, followed up on the information Ms*** provided He informed our office he left a message for Ms*** on
August 4th requesting a return call He also offered a refund for the $service fee He hopes to hear back soon and can be reached at ###-###-#### or direct at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

July 14,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our *** Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and advised him of a refund for
two $Reservation Guarantee Fees for both the truck and trailer that we were not able to provide for his moveBoth refunds should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,I have chosen to reject the response made by the business, not because I did not receive an email stating that I would be refunded, but rather the manner in which the business handled the situationSeveral key issues were left unsaidI would like to clarify that while it is true the company received the truck on April 26th, that was merely in response to the claim I filed against themAs I do not have a copy of the claim to attach, please refer to the date claim was filedThe truck was purchased on April 21st and the keys were returned and out of my possession by noon April 22ndOn top of surrendering the keys, I contacted the corporate office and personally scheduled for their roadside assistance to retrieve the truckI would like it to be noted that when I asked the general manager why he could not arrange for the truck to be towed, he replied in a snide remark, "because you are the customer." and refused to release my funds and contractual obligation.Despite personally arranging the tow, filing several complaints with the corporate office, and being made several promises by Uhaul employee's that I would be contacted, no one (not even an employee from the location) has reached out to me to dateFurthermore, after arranging for a tow on April 22nd and the trucks failure to return until days later (with roadside assistance available 24hrs a day), it is evident that Uhaul refunded my money not because they intended to, but rather in reaction to the claim I filed. Uhaul's business practices are completely unethical, and had it not been for my persistence, I would have never been refunded my moneyThey should seriously be investigated for their business practices. Regards,*** ** ***

June 28,
Revdex.com ID#: ***
U-Haul ID#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our Executive Assistant for our Raleigh Regional Office, reviewed Mr***’s recent commentsShe informed our office she did a thorough review of the file including notes from Roadside Assistance and concluded no further refund is warrantedThe refund previously issued was in the interest of customer good faithOur GM assured Ms*** the pin was in its proper place when Mr*** left the lot with the trailer
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

September 23, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Amber G***, our Executive Assistant for our Metro DC Regional Office, reviewed Ms***’s recent comments. She advised our office he spoke to Ms*** and let her know the claim was being investigated and she would be back in touch with her if not already We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11718585, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Actually late delivery is not a big problem I complained, since I totally understand it happens sometimesThe most disappointing part of my experience with Uhaul service is its customer serviceMost of the customer representatives seem not to care about their customers I called Uhaul’s customer service, the staff transferred my call without notice, and then I waited on-line and when my call was answered again, I need to explain my situation again, then I was transfer again, then another round of explanation cameAnd it seems Uhaul hired some unprofessional customer representatives, and most of them didn’t know how to process my case, therefore, their solution was to leave this problem to other department or other colleague And what they promised that someone would call me back is actually a jokeWhat I hope is that Uhaul can regulate their customer service group since it is the window of UhaulWhen the customer calls for help, they can serve him/her much better with only one call instead of multiple call during multiple days for only one question
Regards,
***

September 7, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Latisha W***, our Traffic manager for our Riverside Regional Office, followed up on the information Ms*** providedShe informed our office she issued a refund for the second
day charge due to breakdown in the amount of $back to Ms***’s Visa accountThe refund should post on her next credit card statement.As we value Ms*** as a customer, MsWyatt also sent her a VIP Certificate for $that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.Along with our basic truck and trailer rentals, we rent pitrucks and cargo vansWe rent towing equipment, storage units, steam cleaners and garden equipmentWe sell permanent hitches, boxes, packing supplies and propane in addition to many other items.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International Tell us why here

March 20, Thank you for your concern for our customer MsB*** Debby H***, our Executive Assistant for our Southern Georgia Regional Office, followed up on the information MsB*** provided. According to MsB***’s rental agreement, she agreed to only tow the
U-Haul trailer with the vehicle she listed on the rental contract, which was a regular cab, two door Ford F150. MsB*** stated in her letter to your office she was towing the trailer with GMC Yukon. We have no record and advising MsB*** we would send someone out to retrieve our trailer or that it would be okay to drop the trailer at a U-Haul location in Savannah Our Traffic manager for our Southern Georgia Regional Office relayed, instead of taking the bus back to Cairo, MsB*** should have rented a truck to tow the trailer back to Cairo as contracted. She would have avoided the wrong destination charge. Due to the facts presented, MsH*** explained the charges will stand. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

May 18,
Revdex.com ID#: *** *** *** ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** providedShe informed our office she contacted Ms*** and offered her
apology for the inconvenience she experienced and that she had issued her a refund for $back to her Visa accountThe refund should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely, *** ***
Executive Assistant
U-Haul International

My complaint standsNone of the numbers add up and the explanation provided further proves incompetenceThe representative claims a $fee plus two tolls at $for a total of $I paid this balance on September 19thNow they are claiming additional tolls for which they automatically debited $There are no cent tolls in my areaFurthermore, I only received one citation number via emailIt seems to me that these numbers and "citations" are being fabricated and that uhaul is completely disorganized at bestI am happy to pay what is owed as long as I receive an organized invoice with all citation numbers, any payments I have already made, and outstanding balanceI am flabbergasted that a company can take money out of my account without consent or proof

March 17, Revdex.com ID#: *** Thank you for your concern for our customer Ms*** Paul K***, our President for our Southern New Jersey Regional Office, followed up on the information Ms*** provided. He informed our office the $late fee has been removed and
she is also receiving a 10% military discount. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

June 22, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Paul E***, our Executive Assistant for our Tampa Regional Office, followed up on the information Ms*** providedHe informed our office he was finally able to reach Ms
*** and obtain the necessary information needed to issue her the refund for the $Reservation Guarantee Fee she deservesMrE*** also took the time to offer his apology for her problems with our employee. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here