Beverly Hills Weight Loss Clinics

January 21, 2016Revdex.com ID#: *** U-Haul Ref#: ***Thank you for your concern for our customer Mr***Penny S*** a Customer Service Program Manager, followed up on the information MrBryant provided and sent him the following email in response:Hi Shawn,We tried to charge but the amount
was then reversed You can check your bank statements as well The card we had on file was ending I'm sorry you were given the impression this was paid however this debt is still valid unless additional proof of payment can be given. MsS*** mentioned that MrB*** *ent her an email he received from our Collections Department that indicated his credit card was charged However, MsS*** found the charge was reversed shortly after and when she checked to see if the amount was ever paid on the card, none was found She then emailed him with this information and has not heard back from him.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

July 7,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers Mrand Mrs***
*** ***, our President for our Central Chicago Regional Office, reviewed the recent comments from Mrs***He informed our office he attempted to speak to Mror Mrs*** but reached their voice mailHe left a message requesting a call backHe also sent Mr*** an email requesting the amount they are now seekingA full refund in the amount of $2,for the truck they had issues with was done on July 11th although they were still able to continue and complete their moveMr*** explained that Mrand Mrs*** agreed the refund was a fair resolution and accepted the offerThey then filed a claim with *** *** Company for damages they said occurred during the transload, which was deniedThey continue to request reimbursement for damages and also are claiming reimbursement for food and lodgingOriginally they requested food and lodging plus a portion of their rental, however, Mr*** explained a full refund of the rental would more than cover their expenses and they agreed with the resolutionMr*** hopes to hear back from them soon
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

May 5,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our Executive Assistant for our Southern Georgia Regional Office, reviewed Mr***’s recent commentsShe relayed that Mr***’s trip went well and he did not experience any issues with the U-Haul truckShe reiterated that the $Reservation Guarantee Fee was issued along with a $VIP CertificateNo further refund or adjustment is warranted
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

May 23, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer, Mr***. Chris L***, our President for our East Central Colorado Regional office, followed up on the information Mr*** provided and sent him the following email in response:***, My
name is Chris L***I am the Marketing Company President for UHaul of East Central ColoradoAfter listening to a call you placed to our customer service agent, I admit that you were misinformedI am refunding a total of 248.22$ to the card you did your rental with originallyI left you a message with my cell phone numberIf you would like to follow up with me, I encourage that you give me a callThese refunds do take 3-business days but it will get thereChris L*** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

August 11, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Area Field Manager for our Raleigh Regional Office, followed up on the information Ms*** provided She informed our office he spoke to Ms*** and advised
her of a refund for $as an adjustment on their rental The refund should post on her next *** credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

October 24, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Ted D***, our Executive Assistant for our Dayton Regional Office, followed up on the information Mr*** provided. He informed our office he spoke to Mr
*** and assured him his credit card information is not shared or available to anyone. Apparently, Mr***’s phone company issued his old telephone number to an individual that recently made a reservation for U-Haul equipment and Mr***’s name was pulled when the telephone number was typed into the system. Brian P***, our Area Field Manager, advised our office he corrected the information Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

December 3, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our President for our Northwest Colorado and Wyoming Regional Office, followed up on the information Ms*** provided He informed our office Ms***’s concerns were
resolved in September She requested we purchase $6,worth of electronics she said were stored in the U-Box Pictures were taken of the contents of the U-Box and no electronics were seen Mr*** mentioned that only a futon, a couple of cardboard boxes and a plastic tub were stored Mr***’s office contacted Ms*** at that time and issued her a refund for all her storage fees, $for the inconvenience and free deliver of her items No further refund will be issued.Our customers are very important to us and we regret to hear of situations that cause problems for them Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our West Texas Regional Office, followed up on the information Mr*** providedShe informed our office she received a copy of the bank statement showing the $as pendingShe faxed information to
the bank stating the rental was paid in cash so the hold could dropShe also advised Mrs*** she would contact them when she heard back from the bank
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

February 26, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***
Vernon R***, our Executive Assistant for our Northern *** Regional Office, followed up on the
information Ms*** provided. He informed our office Ms*** was contacted and thanked for bringing this issue to our attention. It was determined this was programming error that has since been addressed. Ms*** was also informed of a credit for $ Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

April 3, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***We show the name listed on the rental contract is actually *** ***.*** ***, our Executive Assistant for our *** NW Regional Office located in *** ***, followed up on the
information Ms*** providedShe sent an email to Mr*** explaining the reason the charges were made is clearly stated on their rental contract which is "I understand that this equipment must be returned to the same U-Haul location where it was rentedI understand that the minimum rental charge for equipment returned to a different location is twice the amount of the current one way rate from this U-Haul location to the actual drop-off location." Ms*** went on to relay that it has cost U-Haul approximately $to get the equipment back to its original location and upon doing calculations for their rental, the breakdown is as follows:Truck rental (includes day use, mileage and Safemove Protection) = $67.56Recovery Fee = $75.00Total charges = $142.56Ms*** stated in her email that she can refund $to their credit card upon verification from Mr*** and included her telephone number and email address for contact back.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***
Executive AssistantU-Haul International

July 24, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Alissa N***, our President for our Akron Regional Office, followed up on the information Ms*** providedShe relayed, had Ms*** come to U-Haul first, we would have determined the
problem and made the correction under the warranty through the manufacturerShe also mentioned the box is not a U-Haul box, the manufacturer would have to replace itAt this point, Ms*** can forward her receipts for the repair to *** for reimbursement and then Ms*** can have U-Haul replace the box under the warranty Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

January 29, 2016Revdex.com ID#: ***U-Haul Ref: 1***Thank you for your concern for our customer Mr***Casey J*** our President for our *** *egional Office, followed up on the information Mr*** provided He informed our office Mr*** disputed the charges with his bank,
therefore, a payment plan has been set up to accommodate him.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

Dear Revdex.com,Uhaul finally refunded my credit card with the $they had double charged to my credit card, and they gave me the $which corresponded for them being days late with my move ($per day), as the moving contract guaranteed.I am still being charged almost $from my bank because of my credit card overdrawn when they double charged me for the moveI have a limit of $and you can understand that a double charge of $setted me way over that amount.I am not going to be paying for their negligenceWhat they did had financial repercussions for me, since it happened at the end-beginning of the month (they took my money from july 28th to august 10th), and just moving to a new place where I had to pay rent, food and others, and not being able to use my credit card for that, had to contact my family to get money while waiting for my 1st paycheckI am really aggravated and they don't seem to understand the seriousness of their actions.Best regards,*** ***

Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our Coastal South Carolina Regional Office, followed up on the information Mr*** provided He informed our office a refund for $was issued back to Ms***’s *** account as an
adjustment on his rental The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

September 7, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Katie S***, our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms*** providedShe informed our office she issued Ms***
a refund for $by check on August 25thShe should receive the check soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not wish to conduct business with any U-haul location at any time in the futureThus, the rejection of the $"VIP gift certificate"I sincerely regret the overall decision to have a trailer hitch installed on out new Kia SoulAt this time, I wish to return the vehicle back to stockThis means, I'm interested in removing all part installed by U-Haul by myself and putting the original hitch plates back onSince I do not have them because they were never returned, I cannot do soFurthermore, this is not a part that is readily available at any authorized Kia dealer, either is the positive terminal battery coverThese items are generally never replaced and are in turn not easily available for purchaseThese parts never should need replacingYour offer to refund the purchase price of these items would be accepted, but since I cannot obtain an estimate for the above mentioned parts because of their availability issues, I'm requesting a full refund for the trailer hitch installation instead, as mentioned in prior correspondencesThe total cost of this installation was $Considering the difficulty to purchase both the original hitch plates and positive terminal battery cover at this time, I'm simply requesting a complete refund of the installation price of $I would be satisfied with this gesture and no further disputes would be presentThank you
Regards,
*** ***

according to the conversation on my end, I was told I was owed but was issued a check for not the amount in this statementHe told me since I have a dispute with my bank this is all I will be givenhowever I recently received a letter from my bank saying that they cannot resolve the issue and uhaul states that the over charges were approved by meI have not received the check as of now so I'm not sure what the actual amount is

July 2,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers *** *** and *** ***, whose name is on the rental agreement
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms***
provided and sent the following email in response:Dear Ms***, I apologise on behalf of the *** location for any inconvenience you experiencedI have reviewed your concern and noted that the contract was closed out past the time it was due back so the program automatically charged the extra rental periodI have refunded the total of $back to your credit cardYou will see this on your statement within - business days per federal regulationsThank you for bringing this to our attention
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

July 24, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, Senior Staff for our *** *** Regional Office, followed up on the information Ms*** provided She informed our office a refund for the $Reservation Guarantee
Fee was issued back to Ms***’s Visa account on July 20th The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

May 12, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer, Ms***. Larry B***, our President for our South Puget Sound Regional office, followed up on the information Ms*** providedHe informed our office he issued a refund to Ms***
for $578, which is half of the truck rental as an adjustment for the way she was treated and misinformed on the loading of the truck when it broke downThe refund also included $for wasted fuel when the line was damaged. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International