April 3, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***We show the name listed on the rental contract is actually *** ***.*** ***, our Executive Assistant for our *** NW Regional Office located in *** ***, followed up on the
information Ms*** providedShe sent an email to Mr*** explaining the reason the charges were made is clearly stated on their rental contract which is "I understand that this equipment must be returned to the same U-Haul location where it was rentedI understand that the minimum rental charge for equipment returned to a different location is twice the amount of the current one way rate from this U-Haul location to the actual drop-off location." Ms*** went on to relay that it has cost U-Haul approximately $to get the equipment back to its original location and upon doing calculations for their rental, the breakdown is as follows:Truck rental (includes day use, mileage and Safemove Protection) = $67.56Recovery Fee = $75.00Total charges = $142.56Ms*** stated in her email that she can refund $to their credit card upon verification from Mr*** and included her telephone number and email address for contact back.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***
Executive AssistantU-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our West Texas Regional Office, followed up on the information Mr*** providedShe informed our office she received a copy of the bank statement showing the $as pendingShe faxed information to
the bank stating the rental was paid in cash so the hold could dropShe also advised Mrs*** she would contact them when she heard back from the bank
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
October 7, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Arnesha ***, our Executive Assistant for our Los Angeles West Regional Office, followed up on the information Mr*** provided She informed our office she spoke to Mr*** and addressed
his concerns He returned hitch for a refund of $ Mr*** should receive the check within the next business days.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria ***Executive AssistantU-Haul International
May 24, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Randy D***, our President for our Iowa Regional Office, reviewed Ms***’s recent comments and advised our office he issued a refund for the extra day charge on the truck and the utility dolly since Ms*** was only four and half hours into the second rental period. The refund for $was rounded up to $and MrD*** emailed her the following: A refund of $has been credited to your CCI apologize for the issues encountered with your moveThank You We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was offered a refund of dollars which was fineUpon reviewing my complaint I also requested dollars off a future rentalI would like this as well.
Regards,
*** ***
August 21, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Richard Ferreira, our President for our Fresno Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms
*** and addressed her concernsHe also agreed to issue her a refund for $as well as a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. She should receive the refund check in the next business days if not already Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
March 7, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Patrick W***, our GM for our U-Haul Moving and Storage at Citrus Park, reviewed Ms***’s recent comments. He explained he had issued a refund for the cost of the hitch to resolve the issue. As we value Ms*** as a customer, MrW*** emailed her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
January 26, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Jody P***, our Executive Assistant for our Southern Minnesota Regional Office, followed up on the information Ms*** provided She explained Ms*** made a reservation on line
for a 10-foot truck and a utility dolly for her move on September 26th one-way to Pasadena, ** She was given a rate of $for the truck She then added an Auto-Transport to her reservation on September 26th at a rate of $ On September 26th Ms*** called our Traffic Department and spoke to our Traffic Manager, Jodie L*** Ms*** explained she needed more space for her be***ings that did not fit into the 10-foot truck She requested a 5xtrailer that she would tow with her Kia Soul MsL*** relayed we only had a 6xtrailer available but would rent it to her at the same rate of the 5xtrailer Although this transaction took place in September, MsL*** remembers offering Ms*** a larger truck to accommodate her goods but Ms*** declined because she already had the 10-foot truck loaded MsL*** provided two additional days at no charge and Ms*** accepted the trailer Later that day on September 26th, Ms*** canceled the Auto-Transport because she decided to tow the 6xtrailer with the U-Haul truck.Please be advised our recommended size of equipment is based on average rooms of furniture Only our customer knows how large or bulky their furniture is and the final decision on what size of equipment to rent is their responsibility We can only recommend or suggest what may accommodate their items. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
June 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Dave Hellmers, our President for our Southern Colorado Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms
*** and discussed her concerns. They were able to reach an amicable resolution with a refund for $to cover their out of pocket expenses along with monetary reimbursement as an adjustment on their rental. A check was issued to Ms*** on June 16th Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our Coastal South Carolina Regional Office, followed up on the information Mr*** provided He informed our office a refund for $was issued back to Ms***’s *** account as an
adjustment on his rental The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
June 21, Revdex.com ID#: *** U-Haul Ref#* *** Thank you for your concern for our customer Mr*** Rod B***, our President for our Orlando Regional Office, followed up on the information Mr*** provided. He asked we relay his apology for the
inconvenience of the delay but they were unable to complete the installation. He relayed no money was exchanged and an attempt was made to reschedule for a later date but Mr*** was not able to make that work. A refund or an installation at no cost will not be offered or done. This was a purchase that did not happen and we cannot make a refund when nothing was collected. MrB***, however, stated they could offer a $VIP Certificate that can be used toward a future purchase of another hitch or toward a rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not wish to conduct business with any U-haul location at any time in the futureThus, the rejection of the $"VIP gift certificate"I sincerely regret the overall decision to have a trailer hitch installed on out new Kia SoulAt this time, I wish to return the vehicle back to stockThis means, I'm interested in removing all part installed by U-Haul by myself and putting the original hitch plates back onSince I do not have them because they were never returned, I cannot do soFurthermore, this is not a part that is readily available at any authorized Kia dealer, either is the positive terminal battery coverThese items are generally never replaced and are in turn not easily available for purchaseThese parts never should need replacingYour offer to refund the purchase price of these items would be accepted, but since I cannot obtain an estimate for the above mentioned parts because of their availability issues, I'm requesting a full refund for the trailer hitch installation instead, as mentioned in prior correspondencesThe total cost of this installation was $Considering the difficulty to purchase both the original hitch plates and positive terminal battery cover at this time, I'm simply requesting a complete refund of the installation price of $I would be satisfied with this gesture and no further disputes would be presentThank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.they did not refund the money I was asking for
Regards,
*** * ***
September 30, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers Jene P*** and Charles B***, whose name is on the rental contract. Elijah M***, our *** for our Coastal South Carolina Regional Office, followed up on the
information MsP*** provided. He relayed that the person that wrote the letter is Takira ***-G***. MrM*** explained he canceled the Promissory Note and also sent them a $VIP Certificate that can be used toward her future move coming up in a few months or on a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria Pa*** *** *** U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I messup with my business I go the extra mile to make sure the customer is treated correctly and the problem has been correctedI feel bad that Uhaul doesn't seem to really care or put the customer first
Regards,
*** ***
February 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** We realize there can be two sides to a story. Ms***’s rental transaction appears to be one of those times where our U-Haul team remembers the situation different than what Ms*** has relayed After another review, please be advised our decision in the matter remains the same We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
July 24, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Alissa N***, our President for our Akron Regional Office, followed up on the information Ms*** providedShe relayed, had Ms*** come to U-Haul first, we would have determined the
problem and made the correction under the warranty through the manufacturerShe also mentioned the box is not a U-Haul box, the manufacturer would have to replace itAt this point, Ms*** can forward her receipts for the repair to *** for reimbursement and then Ms*** can have U-Haul replace the box under the warranty Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
January 21, 2016Revdex.com ID#: *** U-Haul Ref#: ***Thank you for your concern for our customer Mr***Penny S*** a Customer Service Program Manager, followed up on the information MrBryant provided and sent him the following email in response:Hi Shawn,We tried to charge but the amount
was then reversed You can check your bank statements as well The card we had on file was ending I'm sorry you were given the impression this was paid however this debt is still valid unless additional proof of payment can be given. MsS*** mentioned that MrB*** *ent her an email he received from our Collections Department that indicated his credit card was charged However, MsS*** found the charge was reversed shortly after and when she checked to see if the amount was ever paid on the card, none was found She then emailed him with this information and has not heard back from him.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
according to the conversation on my end, I was told I was owed but was issued a check for not the amount in this statementHe told me since I have a dispute with my bank this is all I will be givenhowever I recently received a letter from my bank saying that they cannot resolve the issue and uhaul states that the over charges were approved by meI have not received the check as of now so I'm not sure what the actual amount is
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***2, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Aaron J***
April 3, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***We show the name listed on the rental contract is actually *** ***.*** ***, our Executive Assistant for our *** NW Regional Office located in *** ***, followed up on the
information Ms*** providedShe sent an email to Mr*** explaining the reason the charges were made is clearly stated on their rental contract which is "I understand that this equipment must be returned to the same U-Haul location where it was rentedI understand that the minimum rental charge for equipment returned to a different location is twice the amount of the current one way rate from this U-Haul location to the actual drop-off location." Ms*** went on to relay that it has cost U-Haul approximately $to get the equipment back to its original location and upon doing calculations for their rental, the breakdown is as follows:Truck rental (includes day use, mileage and Safemove Protection) = $67.56Recovery Fee = $75.00Total charges = $142.56Ms*** stated in her email that she can refund $to their credit card upon verification from Mr*** and included her telephone number and email address for contact back.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***
Executive AssistantU-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our West Texas Regional Office, followed up on the information Mr*** providedShe informed our office she received a copy of the bank statement showing the $as pendingShe faxed information to
the bank stating the rental was paid in cash so the hold could dropShe also advised Mrs*** she would contact them when she heard back from the bank
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
October 7, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Arnesha ***, our Executive Assistant for our Los Angeles West Regional Office, followed up on the information Mr*** provided She informed our office she spoke to Mr*** and addressed
his concerns He returned hitch for a refund of $ Mr*** should receive the check within the next business days.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria ***Executive AssistantU-Haul International
May 24, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Randy D***, our President for our Iowa Regional Office, reviewed Ms***’s recent comments and advised our office he issued a refund for the extra day charge on the truck and the utility dolly since Ms*** was only four and half hours into the second rental period. The refund for $was rounded up to $and MrD*** emailed her the following: A refund of $has been credited to your CCI apologize for the issues encountered with your moveThank You We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was offered a refund of dollars which was fineUpon reviewing my complaint I also requested dollars off a future rentalI would like this as well.
Regards,
*** ***
August 21, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Richard Ferreira, our President for our Fresno Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms
*** and addressed her concernsHe also agreed to issue her a refund for $as well as a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. She should receive the refund check in the next business days if not already Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
March 7, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Patrick W***, our GM for our U-Haul Moving and Storage at Citrus Park, reviewed Ms***’s recent comments. He explained he had issued a refund for the cost of the hitch to resolve the issue. As we value Ms*** as a customer, MrW*** emailed her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
January 26, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Jody P***, our Executive Assistant for our Southern Minnesota Regional Office, followed up on the information Ms*** provided She explained Ms*** made a reservation on line
for a 10-foot truck and a utility dolly for her move on September 26th one-way to Pasadena, ** She was given a rate of $for the truck She then added an Auto-Transport to her reservation on September 26th at a rate of $ On September 26th Ms*** called our Traffic Department and spoke to our Traffic Manager, Jodie L*** Ms*** explained she needed more space for her be***ings that did not fit into the 10-foot truck She requested a 5xtrailer that she would tow with her Kia Soul MsL*** relayed we only had a 6xtrailer available but would rent it to her at the same rate of the 5xtrailer Although this transaction took place in September, MsL*** remembers offering Ms*** a larger truck to accommodate her goods but Ms*** declined because she already had the 10-foot truck loaded MsL*** provided two additional days at no charge and Ms*** accepted the trailer Later that day on September 26th, Ms*** canceled the Auto-Transport because she decided to tow the 6xtrailer with the U-Haul truck.Please be advised our recommended size of equipment is based on average rooms of furniture Only our customer knows how large or bulky their furniture is and the final decision on what size of equipment to rent is their responsibility We can only recommend or suggest what may accommodate their items. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
June 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Dave Hellmers, our President for our Southern Colorado Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms
*** and discussed her concerns. They were able to reach an amicable resolution with a refund for $to cover their out of pocket expenses along with monetary reimbursement as an adjustment on their rental. A check was issued to Ms*** on June 16th Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our Coastal South Carolina Regional Office, followed up on the information Mr*** provided He informed our office a refund for $was issued back to Ms***’s *** account as an
adjustment on his rental The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
June 21, Revdex.com ID#: *** U-Haul Ref#* *** Thank you for your concern for our customer Mr*** Rod B***, our President for our Orlando Regional Office, followed up on the information Mr*** provided. He asked we relay his apology for the
inconvenience of the delay but they were unable to complete the installation. He relayed no money was exchanged and an attempt was made to reschedule for a later date but Mr*** was not able to make that work. A refund or an installation at no cost will not be offered or done. This was a purchase that did not happen and we cannot make a refund when nothing was collected. MrB***, however, stated they could offer a $VIP Certificate that can be used toward a future purchase of another hitch or toward a rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not wish to conduct business with any U-haul location at any time in the futureThus, the rejection of the $"VIP gift certificate"I sincerely regret the overall decision to have a trailer hitch installed on out new Kia SoulAt this time, I wish to return the vehicle back to stockThis means, I'm interested in removing all part installed by U-Haul by myself and putting the original hitch plates back onSince I do not have them because they were never returned, I cannot do soFurthermore, this is not a part that is readily available at any authorized Kia dealer, either is the positive terminal battery coverThese items are generally never replaced and are in turn not easily available for purchaseThese parts never should need replacingYour offer to refund the purchase price of these items would be accepted, but since I cannot obtain an estimate for the above mentioned parts because of their availability issues, I'm requesting a full refund for the trailer hitch installation instead, as mentioned in prior correspondencesThe total cost of this installation was $Considering the difficulty to purchase both the original hitch plates and positive terminal battery cover at this time, I'm simply requesting a complete refund of the installation price of $I would be satisfied with this gesture and no further disputes would be presentThank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.they did not refund the money I was asking for
Regards,
*** * ***
September 30, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers Jene P*** and Charles B***, whose name is on the rental contract. Elijah M***, our *** for our Coastal South Carolina Regional Office, followed up on the
information MsP*** provided. He relayed that the person that wrote the letter is Takira ***-G***. MrM*** explained he canceled the Promissory Note and also sent them a $VIP Certificate that can be used toward her future move coming up in a few months or on a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria Pa*** *** *** U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I messup with my business I go the extra mile to make sure the customer is treated correctly and the problem has been correctedI feel bad that Uhaul doesn't seem to really care or put the customer first
Regards,
*** ***
February 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** We realize there can be two sides to a story. Ms***’s rental transaction appears to be one of those times where our U-Haul team remembers the situation different than what Ms*** has relayed After another review, please be advised our decision in the matter remains the same We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
July 24, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Alissa N***, our President for our Akron Regional Office, followed up on the information Ms*** providedShe relayed, had Ms*** come to U-Haul first, we would have determined the
problem and made the correction under the warranty through the manufacturerShe also mentioned the box is not a U-Haul box, the manufacturer would have to replace itAt this point, Ms*** can forward her receipts for the repair to *** for reimbursement and then Ms*** can have U-Haul replace the box under the warranty Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
January 21, 2016Revdex.com ID#: *** U-Haul Ref#: ***Thank you for your concern for our customer Mr***Penny S*** a Customer Service Program Manager, followed up on the information MrBryant provided and sent him the following email in response:Hi Shawn,We tried to charge but the amount
was then reversed You can check your bank statements as well The card we had on file was ending I'm sorry you were given the impression this was paid however this debt is still valid unless additional proof of payment can be given. MsS*** mentioned that MrB*** *ent her an email he received from our Collections Department that indicated his credit card was charged However, MsS*** found the charge was reversed shortly after and when she checked to see if the amount was ever paid on the card, none was found She then emailed him with this information and has not heard back from him.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
according to the conversation on my end, I was told I was owed but was issued a check for not the amount in this statementHe told me since I have a dispute with my bank this is all I will be givenhowever I recently received a letter from my bank saying that they cannot resolve the issue and uhaul states that the over charges were approved by meI have not received the check as of now so I'm not sure what the actual amount is
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***2, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Aaron J***