Beverly Hills Weight Loss Clinics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our complaint again is two-fold One, we do not feel that we caused the damage stated to the truck in our course of use I only drove on public roads with clear access and the extent of the damage would have been impossible in my course of use U-Haul is saying they could not have caused the damage in their movement of the truck, but we claim the same fact We have no knowledge of their movement and transport of the truck before giving us notice of the damage It is their word against ours. The second issue is the communication received from U-Haul, or lack thereof I was charged for the damages without any prior notification and had to follow up with them before it was communicated why Then, after my initial response to Bradley, he did not respond for weeks nor provide any options We had to follow up with the corporate office directly. I am concerned as a consumer that this could happen and that a company has such leeway Thank you, ***
Regards,
*** ***

Monday, June 05, Revdex.com ID: *** U-Haul Reference Id #: *** Thank you for your concern for our customer Ms*** According to our agreement with Door to Door Ms*** would need to go through Door to Door directly to get this issue resolvedThe issue occurred while
Door to Door was still in control of her boxesMs***’s boxes were shipped by Door to Door prior to May 15th, therefore all claims must be handled by Door to Door directly per our contract with them Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** UCC Associate Program Manager U-Haul International

July 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our GM for our U-Haul Moving and Storage at *** **in ***, CO, followed up on the information Mr*** providedHe informed our office he issued a refund for $back to Mr***’s Master Card accountThis amount included a refund for fuel, truck rental, utility dolly, furniture pads and taxThe refund should post on his next credit card statementMr*** also mentioned he helped Mr***, therefore, is familiar with his rental
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

December 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for forwarding Ms***’ concerns to our office,
Please be advised since Ms*** is claiming damages, she needs to contact *** Insurance Company to file a claimThey can be reached at ###-###-####They will first
take a phone report and then have an adjuster contact her back to address her concerns
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

August 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers Mrand Mrs*** Jorge White, our President for our Boston Regional Office followed up on the information Mr*** provided. He informed our office he spoke to Mrs***
and offered his apology and advised her of a refund for the storage fee in the amount of $back to their Visa account. The refund should post on their next credit card statement. MrWhite asked Mrs*** to save his number in the event they needed anything from U-Haul in the future, he would be happy to help them Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

December 18, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Executive Assistant for our *** *** and *** *** ***, followed up on the information *** *** provided and sent him the following
email:*** ***; Thank you for allowing us the opportunity to review your complaint your recently enteredOur Marketing Comapny President has gone over your statement and we wanted to let you know what our position is on this matterSafemove insurance is charged at a daily rateWhich on your rental it would be $per day, but we will go ahead and refund your creidt card back the $for the 2nd day due to the lack of information that you received when you picked the equipment up at our dealerAs far as the fuel charge of $30, we will not be refunding thisWe have reviewed the repair history for the last months and there has not been any fuel related issues with this equipmentPlease contact the Marketing Company that you returned the equipment to as we do not oversee that location, ***, for any furhter issues to the return of the truckYour refund of $has been processed today, 12/17/We sincerely apologize that you had issues with your equipment rental, and they will be addressed with the pick up location in *** **We do Thank you for bringing this to our attention as we do appreciate your business and hope that you continue to use our services and productsHappy Holiday's Regards, *** *** Executive Assistant U-Haul Co or ** *** * ***.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

June 14,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our GM for our U-Haul Moving and Storage of *** *** ** *** *** **, followed up on the information Ms*** providedHe informed our office Ms*** stopped paying the
24-hour access fee on April 26, when she was transferred into another storage unit due to the reported rodent issueHe relayed that Ms*** also moved completely out of storage on May 24,
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not agree that the truck was not cleanedThis is the third time *** *** has liedFirst he lied when he said that the issue had been resolved when it hadn't Secondly, he also lied about calling me when they saw the blankets had not been foldedMy phone records can prove itThirdly, he lies again about the issue being resolved when it hasn't. Upon returning the vehicle to the *** *** *** Uhaul location the employee working the register refused to do a walk-around inspection of the vehicle and it's conditionThe contract states that this must be done, but he did not do itIf the furniture pads were required to be folded this is when it could have been stated, but the employee did not follow the contractual agreementFurthermore, the contract does not specifically state that the furniture blankets must be folded, but only that the equipment must be as clean as it was when picked upThe blankets were as clean when returned as they were when receivedIf Uhaul requires the blankets to be folded then they should specifically state that in the contract, just as they are very clear on their gas refill requirementsThey also do not state what the cleaning fee would be - a specific amount needs to be mentioned in the contractInstead, they vaguely state "Customer agrees to pay a cleaning fee if the EQUIPMENT is not returned in as clean of a condition as when it was picked up." This is a vague statement that is a scamUhaul most likely automatically charges every customer a cleaning fee assuming that they will not notice.Every time I have spoken with *** *** over the phone he has been extremely rude and unwilling to listen to my side of the storyHe does not possess the skills necessary to be a manager with any company*** *** should be fired due to his continual lies, lack of trust, and his inability to solve a simple issue with a customerUhaul's website has many bad reviews for this location, so I am not the only one having a problem with this location and manager.Regardless of what *** *** says, I will not be satisfied and this issue will not be resolved until I have received a full refund of $plus tax.
Regards,
*** ***

May 4,
Revdex.com ID#: *** *** *** ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Southern *** and Northwestern *** Regional Office, followed up on the information Ms*** providedShe informed our office she sent
Ms*** a letter specifically addressing her concerns for the hitch and installation as well as the wiring harness we installedMs*** also sent her print outs of the manufacturer’s specs for the exact installed hitch as well as the video wiring instructions for the wiring harnessShe explained everything was tested and in working order before Ms*** left with her vehicleHer last paragraph of her letter relayed we are not able to offer a full refund on the hitch and wiring installationIt appears there may have been misinformation provided to Ms*** but hopes the documentation provided will help clear this upMs*** offered her apology at the beginning of her letter and relayed our GM of our U-Haul location discounted the 6xtrailer Ms*** rented down to the price of the 5xtrailer she was previously quoted
As we value Ms*** as a customer, Ms*** sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe also sell boxes, bubble pack, rope, tape and propane
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

June 24,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Area Field Manager for our SE Wisconsin Regional Office, followed up on the information Mr*** provided and sent him the following email in
response:
*** I sincerely apologize for any confusion there is regarding the reservation processWhen you see the following statement: "Your reservation is guaranteed or we will give you $Learn more" It is an informative script and link letting you know we have a Reservation GuaranteeThat guarantee takes effect once you have a confirmed truck and locationThe very first email you received after placing you order stated "A local U-Haul representative will contact you to schedule you at the most convenient location with available equipment." Your reservation was then scheduled and confirmed at the Bluemound Rd location because that's who had the truck you wanted on the day requestedSubsequent emails and a phone message confirmed that location and where the Reservation Guarantee now is in effectWe guaranteed you a truck at the Bluemound Rd location on the day you requestedIf you do not get the truck you requested at the location we confirm with you on the day it is scheduled, you are entitled to the reservation guaranteeIf you were contacted by the West Ave location and told you had a truck reserved there or an email stating that, then that is a different matterOur online process allows you to choose a preferred location, and then depending on availability you will receive email confirmation on the location with your equipmentI will, however, request that the Reservation Guarantee be paid to you this timeWe will credit the card on file we have and you should see that within to business daysSincerely, *** *** AFM MCO / District U-Haul of SE Wisconsin ###-###-####
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

January 4, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***David G***, our Area Field Manager for our East Bay Regional Office, followed up on the information Ms*** provided and sent her the following email in response: Dear Diana
***, I apologize for this inconvenienceI have spoken to the staff and owner of this locationUnfortunately, they were short staff, but they do understand the opportunity they have in this situation and will work at itI am sorry this happened to youI will issue a 50% refund of your rental cost ($31.19) to your credit cardSincerely, David G*** Area Field Manager Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

January 18, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Lynn B*** our President for our U-Haul Storage Centers of Houston, followed up on the information Ms*** provided. She advised our office Ms*** has been contacted by both email and phone and explained our check proceduresWe have no control over the check being run multiple times. Lynn relayed this is the practice of the check processing program they use not the act of on-site personnel. Ms*** repeatedly presented payment for her storage unit with postdated checks. Her account has now been marked as “No Checks Allowed”. With cash or debit payment there should be no future issues with insufficient funds. Lynn also explained that at the end of December, her staff adjusted multiple fees and rent to help get Ms*** back on track but on January 4th, her account was delinquent. On January 14th, our GM, Maria W*** advised our office Ms*** came into the store on January 13th and paid her balance with cash We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

August 25, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our President for our NW Colorado Regional Office, followed up on the information Mr*** provided Mr*** informed our office he needs to see pictures of the damage
Mr*** is claiming before he can go any further with his investigation They can be forwarded to [ mailto:***_***@uhaul.com]***_***@uhaul.com.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

July 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our President for our South Philadelphia Regional Office, reviewed Mr***’s recent commentsHe relayed Mr*** agreed to the adjustment issued on June 30th back to his *** account and in fact stated he felt it was a fair resolutionThe truck in question has never had a service call placed including when Mr*** rented the truckThe refund issued for $should post on Mr***’s next credit card statement if not alreadyNo further refund or adjustment will be issued
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

I have not received payment for the damages from rep west and additional damages were noted during the install of the new partsNothing has been resolvedIt has gotten worse

August 1, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Romena T***, our Executive Assistant for our San Bernardino Regional Office, followed up on the information Mr*** provided. She informed our office our GM
relayed a claim was filed with RepWest Insurance Company and has been in contact with Mr***. He was advised that the repair of the dealership will be handled through the claim once the receipt is received Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The delivery date on my account is STILL wrong (June 19th instead of June 18th as was originally guaranteed)The moving help is still booked for 18th.Screenshot is attached.I've sent messages to location manager about the issue, and he never came back to me.Yesterday I was billed for shipping of the U-Boxes by U-Haul ($2481.00) AND the billing confirmation message AGAIN mentions 19th as the delivery date.I.eI do not see ANY action on the U-Haul's part to restore the original delivery date of June 18th apart from being told "it will be there"Until I see the delivery date changed, I can't consider the issue to be resolved.Here's the recent message verbatim:-----*** ***, We thought you'd like to know that your U-Box container(s) have shipped and are on the wayYour expected arrival date at our destination warehouse in Austin, TX is Friday, June 19, Before your U-Box container(s) arrive at our facility, someone from U-Haul will contact you to schedule you to make arrangements for your loaded box(es)." Additionally, we have sa free resource page just for you at myuhaul.com, which provides helpful information on your moveThank you for choosing U-Haul
-----
*** ***

March 13, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Fred W***, our President for our Northern Alberta, Saskatchewan and Northwest Territories Regional Office, reviewed Ms***’s recent comments. He informed our office he was able to reach out to Ms*** and resolve her concerns. He took care of her outstanding balance and reviewed the issue to make sure she was satisfied with his resolution. He also provided his direct telephone number in case she had further issues. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

May 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Rod Baldwin, our President for our Orlando Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms*** and explained he issued
her a refund for $for the overtime charges, although the charges are valid. The refund should post on her next Visa credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

October 28, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, or Executive Assistant for our Western Michigan Regional Office, followed up on the information Ms*** provided He informed our office the videotapes were viewed as
Ms*** requested and at no time did they witness anything inappropriate by our GM at our U-Haul Center He did not scream or yell and did not appear out of control Mr*** relayed, as for as the lot being crowded, he stated it was a Monday morning and there is normally a large amount of equipment dropped off from the weekend Mr*** asked his apology to be relayed to Ms*** He also mentioned the video showed Ms*** remained in the store and not outside She did go out and came back in a couple of times Our GM contacted Ms*** by phone to apologize for any misunderstanding when the issue was initially addressed According to our records, when the equipment was rented, there was no damage However, in the interest of customer good faith, Mr*** stated he will issue a refund for the disputed amount of $ The refund should post on her next *** Card credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International