Hello,I have chosen to reject the response made by the business, not because I did not receive an email stating that I would be refunded, but rather the manner in which the business handled the situationSeveral key issues were left unsaidI would like to clarify that while it is true the company received the truck on April 26th, that was merely in response to the claim I filed against themAs I do not have a copy of the claim to attach, please refer to the date claim was filedThe truck was purchased on April 21st and the keys were returned and out of my possession by noon April 22ndOn top of surrendering the keys, I contacted the corporate office and personally scheduled for their roadside assistance to retrieve the truckI would like it to be noted that when I asked the general manager why he could not arrange for the truck to be towed, he replied in a snide remark, "because you are the customer." and refused to release my funds and contractual obligation.Despite personally arranging the tow, filing several complaints with the corporate office, and being made several promises by Uhaul employee's that I would be contacted, no one (not even an employee from the location) has reached out to me to dateFurthermore, after arranging for a tow on April 22nd and the trucks failure to return until days later (with roadside assistance available 24hrs a day), it is evident that Uhaul refunded my money not because they intended to, but rather in reaction to the claim I filed. Uhaul's business practices are completely unethical, and had it not been for my persistence, I would have never been refunded my moneyThey should seriously be investigated for their business practices. Regards,*** ** ***
August 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers Mrand Mrs*** Jorge White, our President for our Boston Regional Office followed up on the information Mr*** provided. He informed our office he spoke to Mrs***
and offered his apology and advised her of a refund for the storage fee in the amount of $back to their Visa account. The refund should post on their next credit card statement. MrWhite asked Mrs*** to save his number in the event they needed anything from U-Haul in the future, he would be happy to help them Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
August 1, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Romena T***, our Executive Assistant for our San Bernardino Regional Office, followed up on the information Mr*** provided. She informed our office our GM
relayed a claim was filed with RepWest Insurance Company and has been in contact with Mr***. He was advised that the repair of the dealership will be handled through the claim once the receipt is received Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
August 17, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Area Field Manager for our Hamilton, Ontario Regional Office, followed up on the information Ms*** provided He informed our office he left a message for Ms*** on
August 4th requesting a return call He also offered a refund for the $service fee He hopes to hear back soon and can be reached at ###-###-#### or direct at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
December 23, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customers Mrand Ms***Paul G*** our Executive Assistant for our West Houston Regional Office, followed up on the information Ms*** provided He informed our office he left a message for Mrand
Ms*** and offered his apology for the inconvenience they experienced and also let them know he was issuing a $VIP Certificate to their email address MrG*** mentioned they were not scheduled at the time the reservation was moved to a U-Haul dealer miles from their preferred locationTheir situation does not qualify them for the Reservation Guarantee.The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleaners We sell boxes, bubble pack, rope, tape and propane We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
May 4,
Revdex.com ID#: *** *** *** ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Southern *** and Northwestern *** Regional Office, followed up on the information Ms*** providedShe informed our office she sent
Ms*** a letter specifically addressing her concerns for the hitch and installation as well as the wiring harness we installedMs*** also sent her print outs of the manufacturer’s specs for the exact installed hitch as well as the video wiring instructions for the wiring harnessShe explained everything was tested and in working order before Ms*** left with her vehicleHer last paragraph of her letter relayed we are not able to offer a full refund on the hitch and wiring installationIt appears there may have been misinformation provided to Ms*** but hopes the documentation provided will help clear this upMs*** offered her apology at the beginning of her letter and relayed our GM of our U-Haul location discounted the 6xtrailer Ms*** rented down to the price of the 5xtrailer she was previously quoted
As we value Ms*** as a customer, Ms*** sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe also sell boxes, bubble pack, rope, tape and propane
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
March 13, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Fred W***, our President for our Northern Alberta, Saskatchewan and Northwest Territories Regional Office, reviewed Ms***’s recent comments. He informed our office he was able to reach out to Ms*** and resolve her concerns. He took care of her outstanding balance and reviewed the issue to make sure she was satisfied with his resolution. He also provided his direct telephone number in case she had further issues. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
June 14,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our GM for our U-Haul Moving and Storage of *** *** ** *** *** **, followed up on the information Ms*** providedHe informed our office Ms*** stopped paying the
24-hour access fee on April 26, when she was transferred into another storage unit due to the reported rodent issueHe relayed that Ms*** also moved completely out of storage on May 24,
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
November 5, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our Louisville Regional Office, followed up on the information Ms*** provided and sent her the following email in response:Ms***, Please
contact me at ###-###-#### or by email to discuss your concerns about your rental on March 2, We will be happy to assist you any way we can*** *** Ms*** also left a message on Ms***’s voicemail and hopes to hear back soon to personally address her concerns.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 14,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our *** Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and advised him of a refund for
two $Reservation Guarantee Fees for both the truck and trailer that we were not able to provide for his moveBoth refunds should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our complaint again is two-fold One, we do not feel that we caused the damage stated to the truck in our course of use I only drove on public roads with clear access and the extent of the damage would have been impossible in my course of use U-Haul is saying they could not have caused the damage in their movement of the truck, but we claim the same fact We have no knowledge of their movement and transport of the truck before giving us notice of the damage It is their word against ours. The second issue is the communication received from U-Haul, or lack thereof I was charged for the damages without any prior notification and had to follow up with them before it was communicated why Then, after my initial response to Bradley, he did not respond for weeks nor provide any options We had to follow up with the corporate office directly. I am concerned as a consumer that this could happen and that a company has such leeway Thank you, ***
Regards,
*** ***
To whom it may concern:The Revdex.com has closed my complaint and I am unable to respond on the website and I did not want to open another complaint However, my issue is still unresolved The store manager from the UHaul company, Jerome T***, called me following my complaint with the Revdex.com He stated that if I filed a police report I could email him a copy and that he would take care of removing my husband, Marcus ***, from the collections listI sent him the police report on 6/18/ Jerome gave me his cell phone number and asked me to text him when I sent the email, which I promptly did. I left for vacation (which is why I did not follow up with the Revdex.com) and contacted UHaul early last week to double check that this matter was resolved I contacted the billing department and was informed that they had no record of a police report being filed They then told me that I had to fax a copy of the police report to Billing and that they would take care of it The representative said that they would contact Jerome T*** and that he would call me and explain what was going on I have not heard from Jerome T*** and it has been over a week.I am simply trying to get my husband removed from a collections notice because we did not rent this truck I am hoping that someone with Revdex.com can help me since UHaul seems incapable of doing this I have now been trying to handle this since I received the initial collections notice on 5/26/and it has still not been resolved Please help me.Sincerely,*** *** *** ***
June 28,
Revdex.com ID#: ***
U-Haul ID#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our Executive Assistant for our Raleigh Regional Office, reviewed Mr***’s recent commentsShe informed our office she did a thorough review of the file including notes from Roadside Assistance and concluded no further refund is warrantedThe refund previously issued was in the interest of customer good faithOur GM assured Ms*** the pin was in its proper place when Mr*** left the lot with the trailer
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
January 4, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***David G***, our Area Field Manager for our East Bay Regional Office, followed up on the information Ms*** provided and sent her the following email in response: Dear Diana
***, I apologize for this inconvenienceI have spoken to the staff and owner of this locationUnfortunately, they were short staff, but they do understand the opportunity they have in this situation and will work at itI am sorry this happened to youI will issue a 50% refund of your rental cost ($31.19) to your credit cardSincerely, David G*** Area Field Manager Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International
Monday, June 05, Revdex.com ID: *** U-Haul Reference Id #: *** Thank you for your concern for our customer Ms*** According to our agreement with Door to Door Ms*** would need to go through Door to Door directly to get this issue resolvedThe issue occurred while
Door to Door was still in control of her boxesMs***’s boxes were shipped by Door to Door prior to May 15th, therefore all claims must be handled by Door to Door directly per our contract with them Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** UCC Associate Program Manager U-Haul International
Monday, June 12, Revdex.com concern #:*** U-Haul Reference id #: *** Thank you for your concern for our customer Ms*** Thomas B***, Marketing Company President of U-Haul of North Orlando, reached out to Ms*** to apologizeMrB*** explained he was calling to help resolve the issueMs*** said she was a paralegal and hung up on MrB***MrB*** has made effort to resolve the concern with Ms*** and we have issued the reservation guarantee in the amount of $back to her card ending Ms*** can review our reservation guarantee terms and conditions for better insight of our process by viewing the attachment Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** UCC Associate Program Manager U-Haul International
September 22, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.*** ***, our Executive Assistant for our South Philadelphia Regional Office, reviewed Mr***’s recent comments to your office He mentioned his office was under the impression Mr*** had rented from U-Haul, therefore, they offered a refund for the $Reservation Guarantee Fee They asked that I relay their apology for their error and added, as we do value Mr*** as a customer, a $VIP Certificate was sent to him by email that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Please be advised a refund for the difference in costs from a competitor will not be issued.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleaners We sell boxes, bubble pack, rope, tape and propane We also sell and install permanent hitches.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International
December 18, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Executive Assistant for our *** *** and *** *** ***, followed up on the information *** *** provided and sent him the following
email:*** ***; Thank you for allowing us the opportunity to review your complaint your recently enteredOur Marketing Comapny President has gone over your statement and we wanted to let you know what our position is on this matterSafemove insurance is charged at a daily rateWhich on your rental it would be $per day, but we will go ahead and refund your creidt card back the $for the 2nd day due to the lack of information that you received when you picked the equipment up at our dealerAs far as the fuel charge of $30, we will not be refunding thisWe have reviewed the repair history for the last months and there has not been any fuel related issues with this equipmentPlease contact the Marketing Company that you returned the equipment to as we do not oversee that location, ***, for any furhter issues to the return of the truckYour refund of $has been processed today, 12/17/We sincerely apologize that you had issues with your equipment rental, and they will be addressed with the pick up location in *** **We do Thank you for bringing this to our attention as we do appreciate your business and hope that you continue to use our services and productsHappy Holiday's Regards, *** *** Executive Assistant U-Haul Co or ** *** * ***.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
December 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for forwarding Ms***’ concerns to our office,
Please be advised since Ms*** is claiming damages, she needs to contact *** Insurance Company to file a claimThey can be reached at ###-###-####They will first
take a phone report and then have an adjuster contact her back to address her concerns
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello,I have chosen to reject the response made by the business, not because I did not receive an email stating that I would be refunded, but rather the manner in which the business handled the situationSeveral key issues were left unsaidI would like to clarify that while it is true the company received the truck on April 26th, that was merely in response to the claim I filed against themAs I do not have a copy of the claim to attach, please refer to the date claim was filedThe truck was purchased on April 21st and the keys were returned and out of my possession by noon April 22ndOn top of surrendering the keys, I contacted the corporate office and personally scheduled for their roadside assistance to retrieve the truckI would like it to be noted that when I asked the general manager why he could not arrange for the truck to be towed, he replied in a snide remark, "because you are the customer." and refused to release my funds and contractual obligation.Despite personally arranging the tow, filing several complaints with the corporate office, and being made several promises by Uhaul employee's that I would be contacted, no one (not even an employee from the location) has reached out to me to dateFurthermore, after arranging for a tow on April 22nd and the trucks failure to return until days later (with roadside assistance available 24hrs a day), it is evident that Uhaul refunded my money not because they intended to, but rather in reaction to the claim I filed. Uhaul's business practices are completely unethical, and had it not been for my persistence, I would have never been refunded my moneyThey should seriously be investigated for their business practices. Regards,*** ** ***
August 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers Mrand Mrs*** Jorge White, our President for our Boston Regional Office followed up on the information Mr*** provided. He informed our office he spoke to Mrs***
and offered his apology and advised her of a refund for the storage fee in the amount of $back to their Visa account. The refund should post on their next credit card statement. MrWhite asked Mrs*** to save his number in the event they needed anything from U-Haul in the future, he would be happy to help them Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
August 1, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Romena T***, our Executive Assistant for our San Bernardino Regional Office, followed up on the information Mr*** provided. She informed our office our GM
relayed a claim was filed with RepWest Insurance Company and has been in contact with Mr***. He was advised that the repair of the dealership will be handled through the claim once the receipt is received Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
August 17, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Area Field Manager for our Hamilton, Ontario Regional Office, followed up on the information Ms*** provided He informed our office he left a message for Ms*** on
August 4th requesting a return call He also offered a refund for the $service fee He hopes to hear back soon and can be reached at ###-###-#### or direct at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
December 23, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customers Mrand Ms***Paul G*** our Executive Assistant for our West Houston Regional Office, followed up on the information Ms*** provided He informed our office he left a message for Mrand
Ms*** and offered his apology for the inconvenience they experienced and also let them know he was issuing a $VIP Certificate to their email address MrG*** mentioned they were not scheduled at the time the reservation was moved to a U-Haul dealer miles from their preferred locationTheir situation does not qualify them for the Reservation Guarantee.The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleaners We sell boxes, bubble pack, rope, tape and propane We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
May 4,
Revdex.com ID#: *** *** *** ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Southern *** and Northwestern *** Regional Office, followed up on the information Ms*** providedShe informed our office she sent
Ms*** a letter specifically addressing her concerns for the hitch and installation as well as the wiring harness we installedMs*** also sent her print outs of the manufacturer’s specs for the exact installed hitch as well as the video wiring instructions for the wiring harnessShe explained everything was tested and in working order before Ms*** left with her vehicleHer last paragraph of her letter relayed we are not able to offer a full refund on the hitch and wiring installationIt appears there may have been misinformation provided to Ms*** but hopes the documentation provided will help clear this upMs*** offered her apology at the beginning of her letter and relayed our GM of our U-Haul location discounted the 6xtrailer Ms*** rented down to the price of the 5xtrailer she was previously quoted
As we value Ms*** as a customer, Ms*** sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe also sell boxes, bubble pack, rope, tape and propane
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
March 13, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Fred W***, our President for our Northern Alberta, Saskatchewan and Northwest Territories Regional Office, reviewed Ms***’s recent comments. He informed our office he was able to reach out to Ms*** and resolve her concerns. He took care of her outstanding balance and reviewed the issue to make sure she was satisfied with his resolution. He also provided his direct telephone number in case she had further issues. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
June 14,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our GM for our U-Haul Moving and Storage of *** *** ** *** *** **, followed up on the information Ms*** providedHe informed our office Ms*** stopped paying the
24-hour access fee on April 26, when she was transferred into another storage unit due to the reported rodent issueHe relayed that Ms*** also moved completely out of storage on May 24,
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
November 5, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our Louisville Regional Office, followed up on the information Ms*** provided and sent her the following email in response:Ms***, Please
contact me at ###-###-#### or by email to discuss your concerns about your rental on March 2, We will be happy to assist you any way we can*** *** Ms*** also left a message on Ms***’s voicemail and hopes to hear back soon to personally address her concerns.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 14,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our *** Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and advised him of a refund for
two $Reservation Guarantee Fees for both the truck and trailer that we were not able to provide for his moveBoth refunds should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Our complaint again is two-fold One, we do not feel that we caused the damage stated to the truck in our course of use I only drove on public roads with clear access and the extent of the damage would have been impossible in my course of use U-Haul is saying they could not have caused the damage in their movement of the truck, but we claim the same fact We have no knowledge of their movement and transport of the truck before giving us notice of the damage It is their word against ours. The second issue is the communication received from U-Haul, or lack thereof I was charged for the damages without any prior notification and had to follow up with them before it was communicated why Then, after my initial response to Bradley, he did not respond for weeks nor provide any options We had to follow up with the corporate office directly. I am concerned as a consumer that this could happen and that a company has such leeway Thank you, ***
Regards,
*** ***
To whom it may concern:The Revdex.com has closed my complaint and I am unable to respond on the website and I did not want to open another complaint However, my issue is still unresolved The store manager from the UHaul company, Jerome T***, called me following my complaint with the Revdex.com He stated that if I filed a police report I could email him a copy and that he would take care of removing my husband, Marcus ***, from the collections listI sent him the police report on 6/18/ Jerome gave me his cell phone number and asked me to text him when I sent the email, which I promptly did. I left for vacation (which is why I did not follow up with the Revdex.com) and contacted UHaul early last week to double check that this matter was resolved I contacted the billing department and was informed that they had no record of a police report being filed They then told me that I had to fax a copy of the police report to Billing and that they would take care of it The representative said that they would contact Jerome T*** and that he would call me and explain what was going on I have not heard from Jerome T*** and it has been over a week.I am simply trying to get my husband removed from a collections notice because we did not rent this truck I am hoping that someone with Revdex.com can help me since UHaul seems incapable of doing this I have now been trying to handle this since I received the initial collections notice on 5/26/and it has still not been resolved Please help me.Sincerely,*** *** *** ***
June 28,
Revdex.com ID#: ***
U-Haul ID#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our Executive Assistant for our Raleigh Regional Office, reviewed Mr***’s recent commentsShe informed our office she did a thorough review of the file including notes from Roadside Assistance and concluded no further refund is warrantedThe refund previously issued was in the interest of customer good faithOur GM assured Ms*** the pin was in its proper place when Mr*** left the lot with the trailer
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
January 4, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***David G***, our Area Field Manager for our East Bay Regional Office, followed up on the information Ms*** provided and sent her the following email in response: Dear Diana
***, I apologize for this inconvenienceI have spoken to the staff and owner of this locationUnfortunately, they were short staff, but they do understand the opportunity they have in this situation and will work at itI am sorry this happened to youI will issue a 50% refund of your rental cost ($31.19) to your credit cardSincerely, David G*** Area Field Manager Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International
Monday, June 05, Revdex.com ID: *** U-Haul Reference Id #: *** Thank you for your concern for our customer Ms*** According to our agreement with Door to Door Ms*** would need to go through Door to Door directly to get this issue resolvedThe issue occurred while
Door to Door was still in control of her boxesMs***’s boxes were shipped by Door to Door prior to May 15th, therefore all claims must be handled by Door to Door directly per our contract with them Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** UCC Associate Program Manager U-Haul International
Monday, June 12, Revdex.com concern #:*** U-Haul Reference id #: *** Thank you for your concern for our customer Ms*** Thomas B***, Marketing Company President of U-Haul of North Orlando, reached out to Ms*** to apologizeMrB*** explained he was calling to help resolve the issueMs*** said she was a paralegal and hung up on MrB***MrB*** has made effort to resolve the concern with Ms*** and we have issued the reservation guarantee in the amount of $back to her card ending Ms*** can review our reservation guarantee terms and conditions for better insight of our process by viewing the attachment Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** UCC Associate Program Manager U-Haul International
September 22, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.*** ***, our Executive Assistant for our South Philadelphia Regional Office, reviewed Mr***’s recent comments to your office He mentioned his office was under the impression Mr*** had rented from U-Haul, therefore, they offered a refund for the $Reservation Guarantee Fee They asked that I relay their apology for their error and added, as we do value Mr*** as a customer, a $VIP Certificate was sent to him by email that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Please be advised a refund for the difference in costs from a competitor will not be issued.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleaners We sell boxes, bubble pack, rope, tape and propane We also sell and install permanent hitches.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International
December 18, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Executive Assistant for our *** *** and *** *** ***, followed up on the information *** *** provided and sent him the following
email:*** ***; Thank you for allowing us the opportunity to review your complaint your recently enteredOur Marketing Comapny President has gone over your statement and we wanted to let you know what our position is on this matterSafemove insurance is charged at a daily rateWhich on your rental it would be $per day, but we will go ahead and refund your creidt card back the $for the 2nd day due to the lack of information that you received when you picked the equipment up at our dealerAs far as the fuel charge of $30, we will not be refunding thisWe have reviewed the repair history for the last months and there has not been any fuel related issues with this equipmentPlease contact the Marketing Company that you returned the equipment to as we do not oversee that location, ***, for any furhter issues to the return of the truckYour refund of $has been processed today, 12/17/We sincerely apologize that you had issues with your equipment rental, and they will be addressed with the pick up location in *** **We do Thank you for bringing this to our attention as we do appreciate your business and hope that you continue to use our services and productsHappy Holiday's Regards, *** *** Executive Assistant U-Haul Co or ** *** * ***.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
December 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for forwarding Ms***’ concerns to our office,
Please be advised since Ms*** is claiming damages, she needs to contact *** Insurance Company to file a claimThey can be reached at ###-###-####They will first
take a phone report and then have an adjuster contact her back to address her concerns
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***