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February 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** We realize there can be two sides to a story. Ms***’s rental transaction appears to be one of those times where our U-Haul team remembers the situation different than what Ms*** has relayed After another review, please be advised our decision in the matter remains the same We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

October 7, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Arnesha ***, our Executive Assistant for our Los Angeles West Regional Office, followed up on the information Mr*** provided She informed our office she spoke to Mr*** and addressed
his concerns He returned hitch for a refund of $ Mr*** should receive the check within the next business days.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria ***Executive AssistantU-Haul International

November 20,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Central Georgia Regional Office, followed up on the information Mr*** providedShe informed our office a message was left for
Mr*** advising him a refund for five months, July-November, was issued back to his credit cardHis contract has also been closed out and his account moved out in Webstorage
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was offered a refund of dollars which was fineUpon reviewing my complaint I also requested dollars off a future rentalI would like this as well.
Regards,
*** ***

September 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers *** *** and *** ***, whose name is on the document Mitchell Freese, our GM for our U-Haul Moving and Storage of Melbourne, followed up on the information Ms
*** provided. He informed our office the proper refund was already issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

The representative assured me I would receive a letter in writing describing that I would not be liable for thisTo date this has not occurredAdditionally, this has happened twiceA phone company reissuing a number is not a valid excuseYou know it happens, fix your system to prevent the issueSaying its someone else's fault and letting the issue continue is an irresponsible business practice

February 15, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Joe H*** our Executive Assistant for our *** Regional Office, followed up on the information Ms*** provided. He informed our office he
attempted to speak to Ms*** but reached her voice mail. He left a message explaining he issued a refund for $back to her *** *** account. The refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.they did not refund the money I was asking for
Regards,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I messup with my business I go the extra mile to make sure the customer is treated correctly and the problem has been correctedI feel bad that Uhaul doesn't seem to really care or put the customer first
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***2, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Aaron J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution would be satisfactory to me. The business did perform this action and I consider my complaint resolved
Regards,
*** ***

March 7, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Patrick W***, our GM for our U-Haul Moving and Storage at Citrus Park, reviewed Ms***’s recent comments. He explained he had issued a refund for the cost of the hitch to resolve the issue. As we value Ms*** as a customer, MrW*** emailed her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

June 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Dave Hellmers, our President for our Southern Colorado Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms
*** and discussed her concerns. They were able to reach an amicable resolution with a refund for $to cover their out of pocket expenses along with monetary reimbursement as an adjustment on their rental. A check was issued to Ms*** on June 16th Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

June 21, Revdex.com ID#: *** U-Haul Ref#* *** Thank you for your concern for our customer Mr*** Rod B***, our President for our Orlando Regional Office, followed up on the information Mr*** provided. He asked we relay his apology for the
inconvenience of the delay but they were unable to complete the installation. He relayed no money was exchanged and an attempt was made to reschedule for a later date but Mr*** was not able to make that work. A refund or an installation at no cost will not be offered or done. This was a purchase that did not happen and we cannot make a refund when nothing was collected. MrB***, however, stated they could offer a $VIP Certificate that can be used toward a future purchase of another hitch or toward a rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

January 26, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Jody P***, our Executive Assistant for our Southern Minnesota Regional Office, followed up on the information Ms*** provided She explained Ms*** made a reservation on line
for a 10-foot truck and a utility dolly for her move on September 26th one-way to Pasadena, ** She was given a rate of $for the truck She then added an Auto-Transport to her reservation on September 26th at a rate of $ On September 26th Ms*** called our Traffic Department and spoke to our Traffic Manager, Jodie L*** Ms*** explained she needed more space for her be***ings that did not fit into the 10-foot truck She requested a 5xtrailer that she would tow with her Kia Soul MsL*** relayed we only had a 6xtrailer available but would rent it to her at the same rate of the 5xtrailer Although this transaction took place in September, MsL*** remembers offering Ms*** a larger truck to accommodate her goods but Ms*** declined because she already had the 10-foot truck loaded MsL*** provided two additional days at no charge and Ms*** accepted the trailer Later that day on September 26th, Ms*** canceled the Auto-Transport because she decided to tow the 6xtrailer with the U-Haul truck.Please be advised our recommended size of equipment is based on average rooms of furniture Only our customer knows how large or bulky their furniture is and the final decision on what size of equipment to rent is their responsibility We can only recommend or suggest what may accommodate their items. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

March 16, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our GM for our U-Haul at *** in *** ***, followed up on the information Mr*** providedHe informed our office the bed rails sat at his store for approximately two weeks
after Mr*** said he would return to retrieve themMr*** attempted to speak to Mr*** today but received no answerHe sent him an email offering his apology that the bed rails were thrown away and advised him we would gladly reimburse him if he wanted to purchase more rails and provide a receiptMr*** requested a reply to his email and also included his telephone number for a call back.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

February 22,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
Please be advised that the issue Ms*** experienced is considered driver errorThere was nothing mechanically wrong with the U-Haul equipment, therefore, the truck becoming
"wedged in between the street and the driveway" is the customer’s responsibility along with any expense to get it towed outOur Emergency Road Assistance advised Ms*** that she was responsible for the towing expense and our GM also relayed the tow bill would be added to her rental
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The Man is lyingI never tried to drop the truck off in NorfolkI do not even know how to get to NprfolkThese people just do not want to pay back what is mineThey knew what they were doingI am an innocent victim hereI guess I am being made an example of right? This will happen to someone elseHopefully Revdex.com will get my money backI am a single mother trying to make it in this worldI feel I was mislead, and if Revdex.com cannot get my money back, the full amountI am prepared to go to courtI do know I will never rent from uhaul again, nor will I recommened them to anyone. Regards,*** ***

May 14,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
Sakiya R***, our Executive Assistant for our Eastern Florida Regional Office, followed up on the information Ms*** providedShe explained Ms*** made her reservation onlineThe
reservation was filled with the size of truck as requestedUnfortunately that weekend, they had no larger trucks available to be able to upgrade to a truck with a rampIn the interest of customer good faith, MsReddick issued a refund for $back to Ms***’s Visa account as an adjustmentThe refund should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
Maria P***
Executive Assistant
U-Haul International

Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Mr*** providedShe informed our office she left a message for Mr*** offering her apology for the misunderstanding
regarding the price and also for the behavior of our employees involvedShe spoke with our GM of the U-Haul location for further follow up as wellMs*** stated the price increase was valid as it was determined at the time of his pre-inspection that multiple bolt holes would have to be recapped due to the age of his vehicleMr*** could have continued to price shop at that timeHe did sign the work order the following day prior to his hitch being installedMs*** would like to send Mr*** a VIP Certificate for $to apply toward a new drawbar and any remaining balance can be used for any further purchase or rental of his choosingShe hopes to hear back from him soon.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International