Beverly Hills Weight Loss Clinics

January 13,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers Mrand Mrs***
*** ***, our President for our Brooklyn, Queens, and Staten Island Regional Office, reviewed the recent comments from Mrs***He feels a fair adjustment was issued based on the unforeseen problem they experienced with their rentalNo further refund or adjustment will be made
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

April 3, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer’s *** *** and *** *** ***, whose name is on the rental agreement Anthony J***, our President for our Central Indiana Regional Office, followed up on the
information Mr*** provided. He informed our office he issued a refund for the cost of the Tow-Dolly at double the amount as an adjustment on their rental. He explained there was no problem with the Tow-Dolly, however, Mr*** connected his vehicle incorrectly resulting in damage to his vehicle and his rental delays. Mr*** was given a User’s Guide giving proper loading instructions. Mr*** requested a refund for the U-Haul rental truck, however, because there were no mechanical issues with the truck, a refund is not warranted for the truck. Mr*** relayed his displeasure with the resolution. MrJ*** stated he feels a fair refund was issued based on the circumstances Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

June 21, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Our records indicate a refund for the $Reservation Guarantee Fee was issued back to Mr***’s Visa account on June 3rd. The refund should post on his next
credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

January 12,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Customer Service Program Manager for U-Haul International, as well as our Marketing Company President for the area in question followed up on the information Mr***
provided and corresponded with him by emailPlease be advised through our research we show Mr*** did not have a U-Haul reservationHe showed up at the last minute to rent equipment because a competitor did not meet his reservation with them and he demanded we match their rateWe did not promise to match rates with that competitorWe did offer Mr*** alternatives, which he declinedHe did, however, accept and rent U-Haul equipment at the best rate we could provide at our Harahan, LA U-Haul locationIf Mr*** had equipment issues, he could have reported them to our Roadside Assistance Department that is available 24/7, which we have no record of him contacting
A $VIP Certificate was sent to Mr*** in the interest of customer goodwill that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

October 30, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Messages have been left by Rhonnda C** and Kim S***, both from our U-Haul Moving and Storage of Dartmouth, for Mr*** requesting a call back to discuss his
concerns and reach a resolutionIf Mr*** has his receipt showing the fuel level was changed at dispatch, MsC** would like to have it reviewed for further consideration and hopes to hear from him soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

I just spoke to someone from the Revdex.com and they state they will contact Ms O*** on an offer that was mentioned September 19th which was the last call I received from U-haulI brought up a point that in the contract nothing is noted about a refund if the equipment is returned earlyAfter I mentioned my point the gentlemen men offered a $credit to use as U haul credits I took it as a vibe to just shut up and take itI did declined offer but now I am sick of this back and forth and getting nowhere causeing more stress I will take the $creditStill loseing the amount I am really still owed but will take the $Once this is done I will have the Revdex.com close this file

This is not a valid responseThe business merely forwarded me an email written by the manager which I already received

Hi,Uhaul of Shoreline did in fact called me on 8/24/15, but there was no voicemail leftI can show my phone log to prove that. I am yet to get an explanation of what happened and an excuse of some kind.I did see a refund posted on my account for the amount that was disputed.The $$ amount we're talking about is not large, therefore it's a matter of a prinicipal and I would like to get a manager explained to me what has happenedThe way we were treated at Kirkland Uhaul location was absolutely not acceptable and very, very rude.I am available via email and while I may not respond to phone calls right away during work hours, I always call back
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I have gotten an email but nothing like this one to my email and I respond like this to *** * No I will not pay no half of bill of $for cleaning bill ok because like we said the truck was not dirty okI already contact the Revdex.com about this situationSo the only thing I should be paying is the fuel fee and that is all okI will take this to court tooI'm so stress over this and honestly I suffer from depression and this is adding to it and yes my therapist has been inform about this issue tooSO NO I AM NOT PAYING FOR NO CLEANING FEE AT ALLOKAYThank you and have a nice day *** *Also I will be forwarding this email to the Revdex.com.. P.SThis is just add right nowAlso I am not paying for no late fee neither because you should not take 1/week to contact no customer of any remaining fee on their billsThank you very much and have a very merry christmas and happy new year.
Regards,*** ***

What Mr C*** says is true,what he does not mention that for the monts June,July and August I was of the opinion that I could not access unit because a key for new lock was not received by me,GM at uhaul stated in an EMAIL that key was sent to me day after it was changed,GM said they would put on new luck again and mail it,this is during June and July,I called in August reached customer service a couple times they said they would contact the facility and have the lady call,she didn't,nor did she respond to email.more calls,hang ups,being told I had reached wrong office,after a week got a different # from Google that generated call from Mr C*** and a statement from a women in headquarters that lock was NOT changed and the key that I thought I threw away would still work.I think I should be refunded the rental fee for the months I thought I had no access,and for all the lying emails and all the wasted phone calls.Thank You *** ***

February 7, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Kristina K***, a Senior Customer Service Agent, followed up on the information Mr*** provided and sent him the following email in response: Dear Mr***,
U-Haul has received the file in the office, after further review and speaking to to the Marketing Company President that is over the regional area the offer U-Haul is willing to settle for $as payment in full and cancel the promissory noteIf you have any other questions or concerns Please call ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

December 3, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Iveth O***, a Senior Customer Service Agent, followed up on the information Mr*** providedHe contacted Mr*** by phone but was hung up on mid sentence He called back but
received no answer He left a message requesting a call back in order to offer his apology and let Mr*** know the calls will be reviewed and follow up with the responsible agents to ensure proper procedures are being followed and also ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

July 22, Revdex.com ID#: *** U-Haul Ref#: Thank you for your concern for our customer Ms***Kevin M***, our Area Field Manager for our Western Ontario Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms***
and offered his apology for the behavior of our dear and assured our office the issue would be discussed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. As we value Ms*** as a customer, MrM*** sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other itemsOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

I am out $in overages in addition to $in gas that was required to make a return trip While I understand their reasoning about not knowing the volume of our belongings, I feel that if they want to put the blame on me for not measuring the volume of my belongings, they should not advertise that their trucks would be ample room for a bedroom house or bedroom apartment That lead me to believe I would have plenty of room for my bedroom apartment, and completely influenced my decision Given that I am out nearly $1000, a $refund and $credit isn't nearly enough to make me feel less taken advantage of If anything this offer is offensive $doesn't put a dent in my damages, and given how I have been treated by U-Haul, I can promise $in credit will not be used as I have no intention of using their services again, nor will anyone I am associated with if the situation isn't made right

Thank you for your concern for our customer Mr***.*** ***, our Traffic Manager for our Orlando Regional Office, followed up on the information Mr*** providedHe informed our office Mr*** was contacted and advised that the debt was written off and the balance set to zero.Our
customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

December 11, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Virly W***, our Executive Assistant for our Central Georgia Regional Office, followed up on the information Ms*** provided She informed our office she spoke to Ms*** and also
requested photos of the hitch that was installed from our GM to verify the quality of the installation and determine a fair resolution.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

April 21, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Our records indicate we only charged Mr***’s *** *** account one time for $on October 10, 2015. He disputed this amount with *** ***
and we were charged back on or about November 19, 2015. After researching the dispute, we found the amount to be a valid charge, therefore, a billing account was set up and sent to a collection company. Unless Mr*** can provide proof he’s been double charged, we are unable to cancel the billing Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

July 28, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer, Mr***Cassandra S***, our Traffic Manager for our Southern Alberta Regional Office, followed up on the information Mr*** provided. She informed our office Mr***
was contacted and advised of a refund for $that was issued back to his Visa account on July 19th. The refund should post on his next credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

March 15, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer *** ***. Please be advised the name listed on the rental agreement is *** *** Vernon Ro***, our Executive Assistant for our Northern Virginia Regional office,
followed up on the information Ms*** provided. He informed our office a refund for the disputed amount will be issued as Ms*** requested. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International Tell us why here