Beverly Hills Weight Loss Clinics

December 18,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
Our records indicate a refund for the same amount that was charged, or $1,460.45, was issued back to Mr***’s Visa account on the same day as the chargeThe refund should have posted on
Mr***’s last months credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

April 3, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer’s *** *** and *** *** ***, whose name is on the rental agreement Anthony J***, our President for our Central Indiana Regional Office, followed up on the
information Mr*** provided. He informed our office he issued a refund for the cost of the Tow-Dolly at double the amount as an adjustment on their rental. He explained there was no problem with the Tow-Dolly, however, Mr*** connected his vehicle incorrectly resulting in damage to his vehicle and his rental delays. Mr*** was given a User’s Guide giving proper loading instructions. Mr*** requested a refund for the U-Haul rental truck, however, because there were no mechanical issues with the truck, a refund is not warranted for the truck. Mr*** relayed his displeasure with the resolution. MrJ*** stated he feels a fair refund was issued based on the circumstances Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

I do not accept their apology and their response is garbage I am sure *** did not even type that response out and it was general response sent out to reply to all of the other complaintsI just wanted to bring it to Revdex.com's attentionI wasn't expecting U-Haul to do the right thing anywayIt is a very shady company and I will never use them again and I am not hesitating dragging the company through the mud going forward

October 23, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Cassandra S***, our Traffic Manager for our Southern Alberta Regional Office, followed up on the information Mr*** providedShe informed our office a refund for the
$Reservation Guarantee Fee was issued back to his Visa account due to the fact Mr*** was scheduled for pick up at 8:am when in fact the U-Haul location did not open until 9:amThe refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

February 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for you continued concern for our customer Ms***I apologize for any misunderstanding on how our resolution was communicated A total refund for $was issued to Ms***’s Visa account ending in ***. $was for the Reservation Guarantee Fee and an additional $as an adjustment on her rental. She was also issued a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer and is valid for two yearsWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another responseSincerely, Maria P*** Executive Assistant U-Haul International

July 28, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer, Mr***Cassandra S***, our Traffic Manager for our Southern Alberta Regional Office, followed up on the information Mr*** provided. She informed our office Mr***
was contacted and advised of a refund for $that was issued back to his Visa account on July 19th. The refund should post on his next credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

Thank you for your concern for our customer Mr***.*** ***, our Traffic Manager for our Orlando Regional Office, followed up on the information Mr*** providedHe informed our office Mr*** was contacted and advised that the debt was written off and the balance set to zero.Our
customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I have gotten an email but nothing like this one to my email and I respond like this to *** * No I will not pay no half of bill of $for cleaning bill ok because like we said the truck was not dirty okI already contact the Revdex.com about this situationSo the only thing I should be paying is the fuel fee and that is all okI will take this to court tooI'm so stress over this and honestly I suffer from depression and this is adding to it and yes my therapist has been inform about this issue tooSO NO I AM NOT PAYING FOR NO CLEANING FEE AT ALLOKAYThank you and have a nice day *** *Also I will be forwarding this email to the Revdex.com.. P.SThis is just add right nowAlso I am not paying for no late fee neither because you should not take 1/week to contact no customer of any remaining fee on their billsThank you very much and have a very merry christmas and happy new year.
Regards,*** ***

What Mr C*** says is true,what he does not mention that for the monts June,July and August I was of the opinion that I could not access unit because a key for new lock was not received by me,GM at uhaul stated in an EMAIL that key was sent to me day after it was changed,GM said they would put on new luck again and mail it,this is during June and July,I called in August reached customer service a couple times they said they would contact the facility and have the lady call,she didn't,nor did she respond to email.more calls,hang ups,being told I had reached wrong office,after a week got a different # from Google that generated call from Mr C*** and a statement from a women in headquarters that lock was NOT changed and the key that I thought I threw away would still work.I think I should be refunded the rental fee for the months I thought I had no access,and for all the lying emails and all the wasted phone calls.Thank You *** ***

April 21, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Our records indicate we only charged Mr***’s *** *** account one time for $on October 10, 2015. He disputed this amount with *** ***
and we were charged back on or about November 19, 2015. After researching the dispute, we found the amount to be a valid charge, therefore, a billing account was set up and sent to a collection company. Unless Mr*** can provide proof he’s been double charged, we are unable to cancel the billing Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

July 19, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Our Traffic Manager for our East Sacramento Regional Office followed up on the information Ms*** providedPlease be advised Ms*** originally booked with a company called *** **
***U-Haul acquired *** ** *** customers after they filed bankruptcy*** ** *** had no crate numbers listed on Ms***’s Bill of Laden, therefore, it took some time to locate the crates and get them into our U-Box systemMs***’s crates were located and delivered to her.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

October 30, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Messages have been left by Rhonnda C** and Kim S***, both from our U-Haul Moving and Storage of Dartmouth, for Mr*** requesting a call back to discuss his
concerns and reach a resolutionIf Mr*** has his receipt showing the fuel level was changed at dispatch, MsC** would like to have it reviewed for further consideration and hopes to hear from him soon if not already. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

April 27, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our President for our *** *** Regional Office, followed up on the information Mr*** providedHe informed our office he is currently working with Mr*** and waiting for him to file a claim in order research the situation and reach a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

March 15, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer *** ***. Please be advised the name listed on the rental agreement is *** *** Vernon Ro***, our Executive Assistant for our Northern Virginia Regional office,
followed up on the information Ms*** provided. He informed our office a refund for the disputed amount will be issued as Ms*** requested. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

January 12,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Customer Service Program Manager for U-Haul International, as well as our Marketing Company President for the area in question followed up on the information Mr***
provided and corresponded with him by emailPlease be advised through our research we show Mr*** did not have a U-Haul reservationHe showed up at the last minute to rent equipment because a competitor did not meet his reservation with them and he demanded we match their rateWe did not promise to match rates with that competitorWe did offer Mr*** alternatives, which he declinedHe did, however, accept and rent U-Haul equipment at the best rate we could provide at our Harahan, LA U-Haul locationIf Mr*** had equipment issues, he could have reported them to our Roadside Assistance Department that is available 24/7, which we have no record of him contacting
A $VIP Certificate was sent to Mr*** in the interest of customer goodwill that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

December 11, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Virly W***, our Executive Assistant for our Central Georgia Regional Office, followed up on the information Ms*** provided She informed our office she spoke to Ms*** and also
requested photos of the hitch that was installed from our GM to verify the quality of the installation and determine a fair resolution.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

Hi,Uhaul of Shoreline did in fact called me on 8/24/15, but there was no voicemail leftI can show my phone log to prove that. I am yet to get an explanation of what happened and an excuse of some kind.I did see a refund posted on my account for the amount that was disputed.The $$ amount we're talking about is not large, therefore it's a matter of a prinicipal and I would like to get a manager explained to me what has happenedThe way we were treated at Kirkland Uhaul location was absolutely not acceptable and very, very rude.I am available via email and while I may not respond to phone calls right away during work hours, I always call back
Regards,
*** ***

The response is very vague and does not clarify any of my doubts about the charges:1) They sent someone to go pick up the trailer once I had already agreed to go pick it up myself, I only failed to do so when they told me not to go because they had already sent someoneThey did not tell me how much they would charge me for that, nor did I authorize it.2) They said they would send me the recordings of the conversations, which they never did. 3) They said the president (john) would call me to deal with me personally and try to reach an agreement, he never did, instead they charged my card with an excessive towing fee and seven days extra rental with no warning. 4) I still don't know why I was charged the rental for additional days, even when they said it would be only until the day the incident happenedEven if they had charged the time they took picking up the trailer, that trip never takes more than days, not seven

I just spoke to someone from the Revdex.com and they state they will contact Ms O*** on an offer that was mentioned September 19th which was the last call I received from U-haulI brought up a point that in the contract nothing is noted about a refund if the equipment is returned earlyAfter I mentioned my point the gentlemen men offered a $credit to use as U haul credits I took it as a vibe to just shut up and take itI did declined offer but now I am sick of this back and forth and getting nowhere causeing more stress I will take the $creditStill loseing the amount I am really still owed but will take the $Once this is done I will have the Revdex.com close this file