Beverly Hills Weight Loss Clinics

October 18, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Clifton S***, our Area Field Manager for our South Philadelphia Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms
*** and advised her of a refund for the extra charges in the amount of $The refund was issued back to her Visa account and should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

July 21, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our President for our South Seattle Regional Office, followed up on the information Mr*** provided He informed our office he spoke to Mr*** and let him know the text
message was a mistake Mr*** returned the rented equipment at his desired location.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

December 18,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
Our records indicate a refund for the same amount that was charged, or $1,460.45, was issued back to Mr***’s Visa account on the same day as the chargeThe refund should have posted on
Mr***’s last months credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

February 20,
U-Haul Ref#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers Mrand Mrs***
*** ***, our Executive Assistant for our Cleveland Regional Office, followed up on the information Mr*** providedHe explained that it was determined the
trailer Mrs*** rented was over loaded and both Mrand Mrs*** are aware they will be responsible for fees to transfer their goods into another vehicle and any repairs needed for the U-Haul trailer
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

May 11,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
** ***, our President for our Jacksonville Regional Office, reviewed Ms***’s recent commentsHe left a message for Ms*** requesting a call back in order to personally address her concerns and hopes to hear back from her soon
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

August 29, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer MrS*** Sierra M***, our *** ** for our U-Haul Moving and Storage of Ogden, followed up on the information MrS*** provided. She informed our office she
contacted MrS*** and offered her apology and explained his storage unit was credited until the month of September and his account was put on auto-pay Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

The citation was paid, by me, immediatelyU-Haul never contacted me regarding the issue before or after charging my cardAt no time during the two conference calls between me, my credit card company (*** ***) and U-Haul, did U-Haul state that it was related to the citationThe U-Haul representative admitted only that it was "some sort of billing error" and promptly hung up on usI received a single, terse voicemail after registering this complaint from U-Haul Pasadena which also made no mention of the citation

June 17,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Idaho Regional Office, followed up on the information Mr*** providedShe informed our office Mr***’s concerns were previously
addressedAlthough we strive for 100% satisfaction, there are times when we may need to offer other optionsHaving to offer other options can be due to the previous customer keeping the equipment longer or dropping at a different location, as well as equipment malfunctionMr*** was offered a refund for the $Reservation Guarantee Fee but he declinedMs* relayed, in an effort to show customer good faith, a refund for the $Fee was issued back to his *** Card account listed on the rental agreementThe refund should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

MrS*** called me & immediately started talking to me in a condescending, accusatory tone.He told me several times he wasn't sure what my complaint was.I asked him if he read my complaint.He kept saying"at least we provided a truck",&"they should have cancelled my reservation.How would I have liked that?".It is true,after several minutes of being interrupted while trying to explain my complaints,I called him a dick.I was in a fragile state; I apologize.I told him when I initially called the man I spoke with agreed,we would basically have had to break down for U-Haul to help.He told me nothing the man told him matched what I said.When I mentioned all calls were recorded, he could pull the call to verify,he replied,"Only the numbers are."I told him that I was not financially set to cover the ADDED expenses of hotel rooms & fuel for the larger truck.My finances have NOTHING to do with this.The safety of the truck,& the fact that U-Haul did not provide me with a good running truck are the issuesMrS*** told me had I requested another truck, that there wasn't even another truck in the ENTIRE state of Montana.MrS*** accused me of lying about the date my reservation was made.He said that he showed July 4,& became rude when I told him that I have the email for June 30.His reply,"yeah,you have the email to show it was the 30th,my system says the 4th.We didn't even have to provide you a truck on such short notice."I was REPEATEDLY accused of lying,& treated RUDELY.MrS*** failed to mention to his superior that I called him back,asking him to please call me back,which he did not.The bottom line here is U-Haul failed to provide me a safe truck, didn't even have one to replace it, & then disrespected & mistreated me.Maybe someone should call the drop off location to ask them about the working order of the truck when dropped off,or pull the service record,as it was pulled off the road for repairs.I still feel I deserve a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please provide direct evidence of their phone calls and my non response.The settlement that I was told of was on June 2nd, to come and get my belongings that day, and provide an offer of settlement that day. I explain that my family was giving me the funds on June 13th, and I could not settle that day, and come and get my belongings that day, and thus truly needed until June 13th.I was in a Homeless Shelter from Jan 8th to 4/30,and had limited calling capabilities and no funds at all (due to EUC expiration -we received euc for week only!). I have countless e-mails to the Old GM, as well as to the new GM - (the new GM's was undeliverable as we were given wrong information, twice, however our e-mails still were delivered as I sent them to the second e-mail address given to us, (as they always sent us receipts of our payments from this e-mail address, so we knew it was a good e-mail address)I have actually proof, of all we did, including begging.So yes, I was aware of the auction, and I sent countless of communications, letting them know our situation...Which was hopeless at the time and Grim. However I still continued to contact them, (and as I was in the Homeless Shelter, I literally had to beg for a bus pass from the*** of *** *** ***, to go all the way to the downtown Library in order to send an e-mail, which I was in the dead of Winter!)I will print, scan the e-mails, and all the communications that I sent, and I expect UHaul to do the same.This was heartless and Cruel, and to say, that I just let it be done without trying to save my belongings is an boldface and outright lie. And one for which I can prove in court! Soon!I will reply again with attachments of scanned documents.Sincerely, *** *** (Also, I also sent e-mails directly on the Uhaul site, to the Manager, so even though he made his e-mail non-Replyable, I still went through the UHaul site as well and sent communications. (Which I kept that information as well by doing a PrtScn and pasting it in Word)
Regards,(I asked for Two weeks! That I was being billed for anyway! And my unit #*** was billed for June - July 1, 2014, so they even factored in a whole month more that I would have had to pay, without even considering an week extension! Unusual Cruel and Just plain Mean and Nasty!)

July 19, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customers Mrand Mrs*** Jerome T***, our GM for our U-Haul Center at I-and State Rd84, reviewed Mrs***’s recent comments. He advised our office Mr***’s name was removed from E-Alert and he was advised of same We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

*** ***Senior Agent, Customer ServiceU-Haul InternationalAugust 25, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** *** our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mr*** provided She informed our office when the rental was generated for the 15-foot truck, he accepted a $discount on the truck as well as a reduced mileage rate from $a mile to $a mile He also received furniture pads and a dolly at no charge This resulted in a discount of $off the rental Mr*** used the equipment as contracted and completed his move Ms*** went on to say he was compensated for the inconvenience he experienced with the discount provided.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

I do not accept their apology and their response is garbage I am sure *** did not even type that response out and it was general response sent out to reply to all of the other complaintsI just wanted to bring it to Revdex.com's attentionI wasn't expecting U-Haul to do the right thing anywayIt is a very shady company and I will never use them again and I am not hesitating dragging the company through the mud going forward

July 31, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr*** Kirstin P***, our GM for our U-Haul Moving and Storage of Britannia, followed up on the information Mr*** providedShe informed our office she spoke to Mr
*** and advised him the lien fee/late fees would be waived and his storage account was going to show current on July 24th.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While we appreciate the response given by Uhaul, their proposal to research the issue does not resolve anything at this timeIf we accept this response then the Revdex.com will consider the matter resolved, which it is not, and we feel that to truly get any results from Uhaul the Revdex.com has to be actively involved.
Regards,
*** ***

January 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Northeast Pennsylvania Regional Office, followed up on the information Mr*** providedHe informed our office he left a
message for Mr*** offering his apology and explained he had issued a refund for $back to his *** accountThe refund should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

October 16, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Christopher F*, our President for our Tallahassee Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr***
and explained there are at least two people who had reported to management that they had witnessed Mr*** sleeping in the unit overnight on more than one occasionThe management team decided the proper action was to evict Mr*** from the storage unitHe assured our office all concerns mentioned in Mr***’s letter have been addressed with all involved and corrective action taken as necessaryMrF* agreed to refund for Mr***’s current month if he moved out by October 13th along with reimbursement for the $24-hour access fee and grant him extended hours at that time, but no longer the 24-hour access. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

to: Maria P***, We have submitted our receipts but have not heard back from Mandi D*** as to a resolution to our concerns

August 2, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Adam S***, our President for our Southwestern Wisconsin and Rockford Regional Office, reviewed Ms***’s concernsHe informed our office Ms*** was contacted and advised of a refund for $back to her Visa account an adjustment on her rentalThe refund should post on her next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here