February 20,
U-Haul Ref#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers Mrand Mrs***
*** ***, our Executive Assistant for our Cleveland Regional Office, followed up on the information Mr*** providedHe explained that it was determined the
trailer Mrs*** rented was over loaded and both Mrand Mrs*** are aware they will be responsible for fees to transfer their goods into another vehicle and any repairs needed for the U-Haul trailer
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 21, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our President for our South Seattle Regional Office, followed up on the information Mr*** provided He informed our office he spoke to Mr*** and let him know the text
message was a mistake Mr*** returned the rented equipment at his desired location.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
May 11,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
** ***, our President for our Jacksonville Regional Office, reviewed Ms***’s recent commentsHe left a message for Ms*** requesting a call back in order to personally address her concerns and hopes to hear back from her soon
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
March 17, Revdex.com ID#: *** Thank you for your concern for our customer Ms*** Paul K***, our President for our Southern New Jersey Regional Office, followed up on the information Ms*** provided. He informed our office the $late fee has been removed and
she is also receiving a 10% military discount. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
August 2, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Adam S***, our President for our Southwestern Wisconsin and Rockford Regional Office, reviewed Ms***’s concernsHe informed our office Ms*** was contacted and advised of a refund for $back to her Visa account an adjustment on her rentalThe refund should post on her next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here
June 22, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Paul E***, our Executive Assistant for our Tampa Regional Office, followed up on the information Ms*** providedHe informed our office he was finally able to reach Ms
*** and obtain the necessary information needed to issue her the refund for the $Reservation Guarantee Fee she deservesMrE*** also took the time to offer his apology for her problems with our employee. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11718585, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Actually late delivery is not a big problem I complained, since I totally understand it happens sometimesThe most disappointing part of my experience with Uhaul service is its customer serviceMost of the customer representatives seem not to care about their customers I called Uhaul’s customer service, the staff transferred my call without notice, and then I waited on-line and when my call was answered again, I need to explain my situation again, then I was transfer again, then another round of explanation cameAnd it seems Uhaul hired some unprofessional customer representatives, and most of them didn’t know how to process my case, therefore, their solution was to leave this problem to other department or other colleague And what they promised that someone would call me back is actually a jokeWhat I hope is that Uhaul can regulate their customer service group since it is the window of UhaulWhen the customer calls for help, they can serve him/her much better with only one call instead of multiple call during multiple days for only one question
Regards,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please provide direct evidence of their phone calls and my non response.The settlement that I was told of was on June 2nd, to come and get my belongings that day, and provide an offer of settlement that day. I explain that my family was giving me the funds on June 13th, and I could not settle that day, and come and get my belongings that day, and thus truly needed until June 13th.I was in a Homeless Shelter from Jan 8th to 4/30,and had limited calling capabilities and no funds at all (due to EUC expiration -we received euc for week only!). I have countless e-mails to the Old GM, as well as to the new GM - (the new GM's was undeliverable as we were given wrong information, twice, however our e-mails still were delivered as I sent them to the second e-mail address given to us, (as they always sent us receipts of our payments from this e-mail address, so we knew it was a good e-mail address)I have actually proof, of all we did, including begging.So yes, I was aware of the auction, and I sent countless of communications, letting them know our situation...Which was hopeless at the time and Grim. However I still continued to contact them, (and as I was in the Homeless Shelter, I literally had to beg for a bus pass from the*** of *** *** ***, to go all the way to the downtown Library in order to send an e-mail, which I was in the dead of Winter!)I will print, scan the e-mails, and all the communications that I sent, and I expect UHaul to do the same.This was heartless and Cruel, and to say, that I just let it be done without trying to save my belongings is an boldface and outright lie. And one for which I can prove in court! Soon!I will reply again with attachments of scanned documents.Sincerely, *** *** (Also, I also sent e-mails directly on the Uhaul site, to the Manager, so even though he made his e-mail non-Replyable, I still went through the UHaul site as well and sent communications. (Which I kept that information as well by doing a PrtScn and pasting it in Word)
Regards,(I asked for Two weeks! That I was being billed for anyway! And my unit #*** was billed for June - July 1, 2014, so they even factored in a whole month more that I would have had to pay, without even considering an week extension! Unusual Cruel and Just plain Mean and Nasty!)
The citation was paid, by me, immediatelyU-Haul never contacted me regarding the issue before or after charging my cardAt no time during the two conference calls between me, my credit card company (*** ***) and U-Haul, did U-Haul state that it was related to the citationThe U-Haul representative admitted only that it was "some sort of billing error" and promptly hung up on usI received a single, terse voicemail after registering this complaint from U-Haul Pasadena which also made no mention of the citation
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While we appreciate the response given by Uhaul, their proposal to research the issue does not resolve anything at this timeIf we accept this response then the Revdex.com will consider the matter resolved, which it is not, and we feel that to truly get any results from Uhaul the Revdex.com has to be actively involved.
Regards,
*** ***
October 16, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Christopher F*, our President for our Tallahassee Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr***
and explained there are at least two people who had reported to management that they had witnessed Mr*** sleeping in the unit overnight on more than one occasionThe management team decided the proper action was to evict Mr*** from the storage unitHe assured our office all concerns mentioned in Mr***’s letter have been addressed with all involved and corrective action taken as necessaryMrF* agreed to refund for Mr***’s current month if he moved out by October 13th along with reimbursement for the $24-hour access fee and grant him extended hours at that time, but no longer the 24-hour access. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International
January 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Northeast Pennsylvania Regional Office, followed up on the information Mr*** providedHe informed our office he left a
message for Mr*** offering his apology and explained he had issued a refund for $back to his *** accountThe refund should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
March 20, Thank you for your concern for our customer MsB*** Debby H***, our Executive Assistant for our Southern Georgia Regional Office, followed up on the information MsB*** provided. According to MsB***’s rental agreement, she agreed to only tow the
U-Haul trailer with the vehicle she listed on the rental contract, which was a regular cab, two door Ford F150. MsB*** stated in her letter to your office she was towing the trailer with GMC Yukon. We have no record and advising MsB*** we would send someone out to retrieve our trailer or that it would be okay to drop the trailer at a U-Haul location in Savannah Our Traffic manager for our Southern Georgia Regional Office relayed, instead of taking the bus back to Cairo, MsB*** should have rented a truck to tow the trailer back to Cairo as contracted. She would have avoided the wrong destination charge. Due to the facts presented, MsH*** explained the charges will stand. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
May 18,
Revdex.com ID#: *** *** *** ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** providedShe informed our office she contacted Ms*** and offered her
apology for the inconvenience she experienced and that she had issued her a refund for $back to her Visa accountThe refund should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely, *** ***
Executive Assistant
U-Haul International
June 17,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Idaho Regional Office, followed up on the information Mr*** providedShe informed our office Mr***’s concerns were previously
addressedAlthough we strive for 100% satisfaction, there are times when we may need to offer other optionsHaving to offer other options can be due to the previous customer keeping the equipment longer or dropping at a different location, as well as equipment malfunctionMr*** was offered a refund for the $Reservation Guarantee Fee but he declinedMs* relayed, in an effort to show customer good faith, a refund for the $Fee was issued back to his *** Card account listed on the rental agreementThe refund should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
October 18, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Clifton S***, our Area Field Manager for our South Philadelphia Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms
*** and advised her of a refund for the extra charges in the amount of $The refund was issued back to her Visa account and should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
September 7, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Latisha W***, our Traffic manager for our Riverside Regional Office, followed up on the information Ms*** providedShe informed our office she issued a refund for the second
day charge due to breakdown in the amount of $back to Ms***’s Visa accountThe refund should post on her next credit card statement.As we value Ms*** as a customer, MsWyatt also sent her a VIP Certificate for $that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.Along with our basic truck and trailer rentals, we rent pitrucks and cargo vansWe rent towing equipment, storage units, steam cleaners and garden equipmentWe sell permanent hitches, boxes, packing supplies and propane in addition to many other items.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International Tell us why here
February 20,
U-Haul Ref#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers Mrand Mrs***
*** ***, our Executive Assistant for our Cleveland Regional Office, followed up on the information Mr*** providedHe explained that it was determined the
trailer Mrs*** rented was over loaded and both Mrand Mrs*** are aware they will be responsible for fees to transfer their goods into another vehicle and any repairs needed for the U-Haul trailer
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
to: Maria P***, We have submitted our receipts but have not heard back from Mandi D*** as to a resolution to our concerns
July 21, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our President for our South Seattle Regional Office, followed up on the information Mr*** provided He informed our office he spoke to Mr*** and let him know the text
message was a mistake Mr*** returned the rented equipment at his desired location.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
May 11,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
** ***, our President for our Jacksonville Regional Office, reviewed Ms***’s recent commentsHe left a message for Ms*** requesting a call back in order to personally address her concerns and hopes to hear back from her soon
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
March 17, Revdex.com ID#: *** Thank you for your concern for our customer Ms*** Paul K***, our President for our Southern New Jersey Regional Office, followed up on the information Ms*** provided. He informed our office the $late fee has been removed and
she is also receiving a 10% military discount. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
August 2, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Adam S***, our President for our Southwestern Wisconsin and Rockford Regional Office, reviewed Ms***’s concernsHe informed our office Ms*** was contacted and advised of a refund for $back to her Visa account an adjustment on her rentalThe refund should post on her next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here
June 22, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Paul E***, our Executive Assistant for our Tampa Regional Office, followed up on the information Ms*** providedHe informed our office he was finally able to reach Ms
*** and obtain the necessary information needed to issue her the refund for the $Reservation Guarantee Fee she deservesMrE*** also took the time to offer his apology for her problems with our employee. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11718585, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Actually late delivery is not a big problem I complained, since I totally understand it happens sometimesThe most disappointing part of my experience with Uhaul service is its customer serviceMost of the customer representatives seem not to care about their customers I called Uhaul’s customer service, the staff transferred my call without notice, and then I waited on-line and when my call was answered again, I need to explain my situation again, then I was transfer again, then another round of explanation cameAnd it seems Uhaul hired some unprofessional customer representatives, and most of them didn’t know how to process my case, therefore, their solution was to leave this problem to other department or other colleague And what they promised that someone would call me back is actually a jokeWhat I hope is that Uhaul can regulate their customer service group since it is the window of UhaulWhen the customer calls for help, they can serve him/her much better with only one call instead of multiple call during multiple days for only one question
Regards,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please provide direct evidence of their phone calls and my non response.The settlement that I was told of was on June 2nd, to come and get my belongings that day, and provide an offer of settlement that day. I explain that my family was giving me the funds on June 13th, and I could not settle that day, and come and get my belongings that day, and thus truly needed until June 13th.I was in a Homeless Shelter from Jan 8th to 4/30,and had limited calling capabilities and no funds at all (due to EUC expiration -we received euc for week only!). I have countless e-mails to the Old GM, as well as to the new GM - (the new GM's was undeliverable as we were given wrong information, twice, however our e-mails still were delivered as I sent them to the second e-mail address given to us, (as they always sent us receipts of our payments from this e-mail address, so we knew it was a good e-mail address)I have actually proof, of all we did, including begging.So yes, I was aware of the auction, and I sent countless of communications, letting them know our situation...Which was hopeless at the time and Grim. However I still continued to contact them, (and as I was in the Homeless Shelter, I literally had to beg for a bus pass from the*** of *** *** ***, to go all the way to the downtown Library in order to send an e-mail, which I was in the dead of Winter!)I will print, scan the e-mails, and all the communications that I sent, and I expect UHaul to do the same.This was heartless and Cruel, and to say, that I just let it be done without trying to save my belongings is an boldface and outright lie. And one for which I can prove in court! Soon!I will reply again with attachments of scanned documents.Sincerely, *** *** (Also, I also sent e-mails directly on the Uhaul site, to the Manager, so even though he made his e-mail non-Replyable, I still went through the UHaul site as well and sent communications. (Which I kept that information as well by doing a PrtScn and pasting it in Word)
Regards,(I asked for Two weeks! That I was being billed for anyway! And my unit #*** was billed for June - July 1, 2014, so they even factored in a whole month more that I would have had to pay, without even considering an week extension! Unusual Cruel and Just plain Mean and Nasty!)
The citation was paid, by me, immediatelyU-Haul never contacted me regarding the issue before or after charging my cardAt no time during the two conference calls between me, my credit card company (*** ***) and U-Haul, did U-Haul state that it was related to the citationThe U-Haul representative admitted only that it was "some sort of billing error" and promptly hung up on usI received a single, terse voicemail after registering this complaint from U-Haul Pasadena which also made no mention of the citation
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While we appreciate the response given by Uhaul, their proposal to research the issue does not resolve anything at this timeIf we accept this response then the Revdex.com will consider the matter resolved, which it is not, and we feel that to truly get any results from Uhaul the Revdex.com has to be actively involved.
Regards,
*** ***
October 16, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Christopher F
*, our President for our Tallahassee Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr***
* agreed to refund for Mr***’s current month if he moved out by October 13th along with reimbursement for the $24-hour access fee and grant him extended hours at that time, but no longer the 24-hour access. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International
and explained there are at least two people who had reported to management that they had witnessed Mr*** sleeping in the unit overnight on more than one occasionThe management team decided the proper action was to evict Mr*** from the storage unitHe assured our office all concerns mentioned in Mr***’s letter have been addressed with all involved and corrective action taken as necessaryMrF
January 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Northeast Pennsylvania Regional Office, followed up on the information Mr*** providedHe informed our office he left a
message for Mr*** offering his apology and explained he had issued a refund for $back to his *** accountThe refund should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
March 20, Thank you for your concern for our customer MsB*** Debby H***, our Executive Assistant for our Southern Georgia Regional Office, followed up on the information MsB*** provided. According to MsB***’s rental agreement, she agreed to only tow the
U-Haul trailer with the vehicle she listed on the rental contract, which was a regular cab, two door Ford F150. MsB*** stated in her letter to your office she was towing the trailer with GMC Yukon. We have no record and advising MsB*** we would send someone out to retrieve our trailer or that it would be okay to drop the trailer at a U-Haul location in Savannah Our Traffic manager for our Southern Georgia Regional Office relayed, instead of taking the bus back to Cairo, MsB*** should have rented a truck to tow the trailer back to Cairo as contracted. She would have avoided the wrong destination charge. Due to the facts presented, MsH*** explained the charges will stand. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
May 18,
Revdex.com ID#: *** *** *** ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** providedShe informed our office she contacted Ms*** and offered her
apology for the inconvenience she experienced and that she had issued her a refund for $back to her Visa accountThe refund should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely, *** ***
Executive Assistant
U-Haul International
June 17,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Idaho Regional Office, followed up on the information Mr*** providedShe informed our office Mr***’s concerns were previously
addressedAlthough we strive for 100% satisfaction, there are times when we may need to offer other optionsHaving to offer other options can be due to the previous customer keeping the equipment longer or dropping at a different location, as well as equipment malfunctionMr*** was offered a refund for the $Reservation Guarantee Fee but he declinedMs* relayed, in an effort to show customer good faith, a refund for the $Fee was issued back to his *** Card account listed on the rental agreementThe refund should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
October 18, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Clifton S***, our Area Field Manager for our South Philadelphia Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms
*** and advised her of a refund for the extra charges in the amount of $The refund was issued back to her Visa account and should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
September 7, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Latisha W***, our Traffic manager for our Riverside Regional Office, followed up on the information Ms*** providedShe informed our office she issued a refund for the second
day charge due to breakdown in the amount of $back to Ms***’s Visa accountThe refund should post on her next credit card statement.As we value Ms*** as a customer, MsWyatt also sent her a VIP Certificate for $that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.Along with our basic truck and trailer rentals, we rent pitrucks and cargo vansWe rent towing equipment, storage units, steam cleaners and garden equipmentWe sell permanent hitches, boxes, packing supplies and propane in addition to many other items.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International Tell us why here