Beverly Hills Weight Loss Clinics

October 21, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Michael R***, our GM for our U-Haul Moving and Storage of Southaven, followed up on the information Mr*** provided. He informed our office Mr
*** came into his store and was fully refunded $on October 13th. The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

June 21, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Our records indicate a refund for the $Reservation Guarantee Fee was issued back to Mr***’s Visa account on June 3rd. The refund should post on his next
credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

October 23,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Area Field Manager for our *** *** *** Regional Office, followed up on the information Ms*** providedHe informed our office he has been unsuccessful in
reaching Ms***He did, however, relay that because her contract was modified, it was possible there was an error in documenting the correct mileage reading on her contractMr*** also issued a refund for $back to Ms***’s *** accountThe refund should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

February 7, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Kristina K***, a Senior Customer Service Agent, followed up on the information Mr*** provided and sent him the following email in response: Dear Mr***,
U-Haul has received the file in the office, after further review and speaking to to the Marketing Company President that is over the regional area the offer U-Haul is willing to settle for $as payment in full and cancel the promissory noteIf you have any other questions or concerns Please call ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

July 22, Revdex.com ID#: *** U-Haul Ref#: Thank you for your concern for our customer Ms***Kevin M***, our Area Field Manager for our Western Ontario Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms***
and offered his apology for the behavior of our dear and assured our office the issue would be discussed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. As we value Ms*** as a customer, MrM*** sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other itemsOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

I am out $in overages in addition to $in gas that was required to make a return trip While I understand their reasoning about not knowing the volume of our belongings, I feel that if they want to put the blame on me for not measuring the volume of my belongings, they should not advertise that their trucks would be ample room for a bedroom house or bedroom apartment That lead me to believe I would have plenty of room for my bedroom apartment, and completely influenced my decision Given that I am out nearly $1000, a $refund and $credit isn't nearly enough to make me feel less taken advantage of If anything this offer is offensive $doesn't put a dent in my damages, and given how I have been treated by U-Haul, I can promise $in credit will not be used as I have no intention of using their services again, nor will anyone I am associated with if the situation isn't made right

April 18, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr***Nancy Mendieta, our Executive Assistant for our Gulf Coast Texas Regional Office, followed up on the information Mr*** provided. She informed our office the truck in
question was checked for mechanical issues as well as the steering wheel and the door and found no problems. She mentioned the truck has been on three separate rentals since MsMendieta’s rental without incident. The truck was test driven and found to be road worthyOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

This is not a valid responseThe business merely forwarded me an email written by the manager which I already received

December 3, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Iveth O***, a Senior Customer Service Agent, followed up on the information Mr*** providedHe contacted Mr*** by phone but was hung up on mid sentence He called back but
received no answer He left a message requesting a call back in order to offer his apology and let Mr*** know the calls will be reviewed and follow up with the responsible agents to ensure proper procedures are being followed and also ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.neither uhaul or *** ***ers has responded to our issuesThey only issued a partial refund which did not cover the additional costs we incurred as a resultThe first movers cancelled with no notice and the second movers held up my husband for an additional $and damaged all of our furnitureNeither uhaul or *** *** has accepted responsibility or contacted as requested
Regards,
*** ***

August 7, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, Senior Staff for our Customer Service Department, followed up on the information Mr*** provided and sent him the following email in response:Dear Mr***,I wanted to apologize
if our agent made a mistake and entered your information incorrectlyI understand you are seeking a trailer rental in lei of compensationWe care about our customers and I would like to offer you a VIP to cover a one day local trailer rentalIf you do want to move to the original location we have no problem with thatYou will have to contact them monthly to check availability for the unit size you wantWe appreciate your business and value your feedback.Please let me know if you accept the terms of our offer which is a VIP for a day local trailer rental on any date you choose for a value not to exceed $ A local rental is when you pick up and return the trailer at the same locationThis offer does not cover any storage feesAgain, our apologies for the reservation issue. Thank You, *** *** UCC Associate Program Manager Customer Service DepartmentMr*** replied relaying his acceptance of our resolution The Certificate was issued to his email address.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

I reject this response and, if anything, insist that this is but another piece of evidence that substantiates my positionEvery Uhaul representative that saw the truck in person at the bowling green location acknowledged that it was a problem, with the service associate even making remarks as to how it should not have been operated at allIf you were to go back and view my complaints, I said repetitively, both in person at the Bowling Green location and over the phone to every associate I spoke with that the procedures for checking their vehicles had been pencil whippedI know that vehicle was damaged, Uhaul knows it was damaged, but in typical fashion, they are trying to once again cover it up with additional "investigations" to no where and "inspections" that involve more smoke and mirrors than tools and mechanicsI am in no way satisfied with this illegitimate response and will continue to do everything I can, in the interest of safety, to discourage anyone else I meet from utilizing Uhaul for anything ever again

January 6, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Jesse A***, our Field Manager for our Orlando Regional Office, followed up on the information Mr*** provided. He informed our office a refund for $was
issued back to Mr***’s Visa account as an adjustment on his rental. The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

October 3, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***. Robert K***, our President for our Los Angeles East Regional Office, spoke to Mr*** and addressed his concernsThey were able to reach an amicable resolution and MrK*** advised him of an additional refund for $that he issued back to Mr***’s Master Card accountThe refund should post on his next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul International

October 14, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Amy S***, our Executive Assistant for our Northern Minnesota Regional Office, followed up on the information Mr*** provided and sent him the following email in response:Mr& Mrs
***, Your communication with my corporate office has been forwarded to my attention for review and resolutionPlease accept my apology for the inconvenience you encountered during your rental of a U-Haul trailerBecause we do not know if the trailer was detached at your destination we cannot accept liability for any damages that occurred on your return trip; from what I've read the trailer had no issues on your trip to Iowa, therefore the hook up was done properlyAlso, the trailer was owned by the U-Haul location where you rented it from and therefore the charges you incurred in Iowa are correct as per your contractAs a gesture of goodwill I have refunded $to your card so the final amount paid to U-Haul reflects the one-way rate at the time you rented the trailerPlease allow 3-business days for the refund to process and credit to your accountI wish to thank you for contacting us and allowing us the opportunity to respondWe look forward to serving you again in the futureThank you, Amy S*** U-Haul CoOf Northern MN Executive AssistantOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

March 31,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our Executive Assistant for our Manhattan Bronx Regional Office, reviewed Mr***’ recent commentsShe reiterated that our Center representative tested the $bill with a black light and counterfeit marker and they both confirmed that the bill was suspiciousOur Center suggested Mr*** take the bill to the bank less than a block away but he declinedMr*** also agreed in September to move his items out of storage or continue to pay and abide by his storage contractMs*** stated Mr*** still has the option of moving his items out
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** providedShe informed our office that two messages were left for Ms*** but she received no return callsMs
*** relayed that Ms***’s storage account was corrected and an email was sent to Ms***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

August 5, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Dr***.*** ***, our Executive Assistant for our *** *** *** Regional Office, followed up on the information Dr*** provided and sent her the following email in response:Good
After ***, I am writing to you in regards to your recent Revdex.com complaint filed against our U-Haul of *** *** locationI sincerely do apologize about the entire ordeal with your U-BoxI understand you are looking for a discount of $1,on the U-Box rental and shipment, instead of a partial discount we are not charging you for any of the rentalI did double check your credit card history and there are no charges on the credit card you providedI show that this box also arrived in ***, California on 7/28/Please let me know if I can be of any more helpThank you, *** *** Executive Assistant U-Haul Coof *** *** ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

March 11, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***Jon S***, our President for our Western Georgia Regional Office, reviewed Mr***’s recent comments. He informed our office his decision on the matter remains the same. Mr*** was advised of the cleaning charge and the charge will standWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another responseSincerely, Maria *** Executive Assistant U-Haul International