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August 7, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, Senior Staff for our Customer Service Department, followed up on the information Mr*** provided and sent him the following email in response:Dear Mr***,I wanted to apologize
if our agent made a mistake and entered your information incorrectlyI understand you are seeking a trailer rental in lei of compensationWe care about our customers and I would like to offer you a VIP to cover a one day local trailer rentalIf you do want to move to the original location we have no problem with thatYou will have to contact them monthly to check availability for the unit size you wantWe appreciate your business and value your feedback.Please let me know if you accept the terms of our offer which is a VIP for a day local trailer rental on any date you choose for a value not to exceed $ A local rental is when you pick up and return the trailer at the same locationThis offer does not cover any storage feesAgain, our apologies for the reservation issue. Thank You, *** *** UCC Associate Program Manager Customer Service DepartmentMr*** replied relaying his acceptance of our resolution The Certificate was issued to his email address.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

October 21, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Michael R***, our GM for our U-Haul Moving and Storage of Southaven, followed up on the information Mr*** provided. He informed our office Mr
*** came into his store and was fully refunded $on October 13th. The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I reject this response and, if anything, insist that this is but another piece of evidence that substantiates my positionEvery Uhaul representative that saw the truck in person at the bowling green location acknowledged that it was a problem, with the service associate even making remarks as to how it should not have been operated at allIf you were to go back and view my complaints, I said repetitively, both in person at the Bowling Green location and over the phone to every associate I spoke with that the procedures for checking their vehicles had been pencil whippedI know that vehicle was damaged, Uhaul knows it was damaged, but in typical fashion, they are trying to once again cover it up with additional "investigations" to no where and "inspections" that involve more smoke and mirrors than tools and mechanicsI am in no way satisfied with this illegitimate response and will continue to do everything I can, in the interest of safety, to discourage anyone else I meet from utilizing Uhaul for anything ever again

February 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for you continued concern for our customer Ms***I apologize for any misunderstanding on how our resolution was communicated A total refund for $was issued to Ms***’s Visa account ending in ***. $was for the Reservation Guarantee Fee and an additional $as an adjustment on her rental. She was also issued a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer and is valid for two yearsWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another responseSincerely, Maria P*** Executive Assistant U-Haul International

January 6, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Jesse A***, our Field Manager for our Orlando Regional Office, followed up on the information Mr*** provided. He informed our office a refund for $was
issued back to Mr***’s Visa account as an adjustment on his rental. The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

October 23, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Cassandra S***, our Traffic Manager for our Southern Alberta Regional Office, followed up on the information Mr*** providedShe informed our office a refund for the
$Reservation Guarantee Fee was issued back to his Visa account due to the fact Mr*** was scheduled for pick up at 8:am when in fact the U-Haul location did not open until 9:amThe refund should post on his next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

April 27, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our President for our *** *** Regional Office, followed up on the information Mr*** providedHe informed our office he is currently working with Mr*** and waiting for him to file a claim in order research the situation and reach a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

October 3, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***. Robert K***, our President for our Los Angeles East Regional Office, spoke to Mr*** and addressed his concernsThey were able to reach an amicable resolution and MrK*** advised him of an additional refund for $that he issued back to Mr***’s Master Card accountThe refund should post on his next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.neither uhaul or *** ***ers has responded to our issuesThey only issued a partial refund which did not cover the additional costs we incurred as a resultThe first movers cancelled with no notice and the second movers held up my husband for an additional $and damaged all of our furnitureNeither uhaul or *** *** has accepted responsibility or contacted as requested
Regards,
*** ***

October 23,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Area Field Manager for our *** *** *** Regional Office, followed up on the information Ms*** providedHe informed our office he has been unsuccessful in
reaching Ms***He did, however, relay that because her contract was modified, it was possible there was an error in documenting the correct mileage reading on her contractMr*** also issued a refund for $back to Ms***’s *** accountThe refund should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

July 19, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Our Traffic Manager for our East Sacramento Regional Office followed up on the information Ms*** providedPlease be advised Ms*** originally booked with a company called *** **
***U-Haul acquired *** ** *** customers after they filed bankruptcy*** ** *** had no crate numbers listed on Ms***’s Bill of Laden, therefore, it took some time to locate the crates and get them into our U-Box systemMs***’s crates were located and delivered to her.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

April 18, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr***Nancy Mendieta, our Executive Assistant for our Gulf Coast Texas Regional Office, followed up on the information Mr*** provided. She informed our office the truck in
question was checked for mechanical issues as well as the steering wheel and the door and found no problems. She mentioned the truck has been on three separate rentals since MsMendieta’s rental without incident. The truck was test driven and found to be road worthyOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

The response is very vague and does not clarify any of my doubts about the charges:1) They sent someone to go pick up the trailer once I had already agreed to go pick it up myself, I only failed to do so when they told me not to go because they had already sent someoneThey did not tell me how much they would charge me for that, nor did I authorize it.2) They said they would send me the recordings of the conversations, which they never did. 3) They said the president (john) would call me to deal with me personally and try to reach an agreement, he never did, instead they charged my card with an excessive towing fee and seven days extra rental with no warning. 4) I still don't know why I was charged the rental for additional days, even when they said it would be only until the day the incident happenedEven if they had charged the time they took picking up the trailer, that trip never takes more than days, not seven

September 11, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** *** our President for our *** *** *** *** ***, followed up on the information *** *** provided He informed our office he left a message for *** *** providing
his cell phone number and requesting a return call to personally discuss his concerns I was also advised that our GM of our U-Haul Center involved mentioned in previous conversations with *** ***, *** *** said he would call us back with a time and date to meet with *** *** and our GM but had not Our GM has made attempts to reach *** *** but the calls go to his voicemail *** *** hopes to hear back soon.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

November 9, 2015Revdex.com ID#: 10866563U-Haul Ref#: 986829Thank you for your concern for our customers Jesusa Flores and Lorena Castillo, whose name is on the actual rental agreement.Heather Penix, Senior Staff for our Ohio Regional Office, followed up on the information MsFlores provided She
informed our office she spoke to MsFlores and explained the charges on their contract She relayed she confirmed the refund for $back to their Master Card MsFlores stated she would review her card again and call MsPenix back if she still does not see the refund.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria PalmisanoExecutive AssistantU-Haul International

October 14, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Amy S***, our Executive Assistant for our Northern Minnesota Regional Office, followed up on the information Mr*** provided and sent him the following email in response:Mr& Mrs
***, Your communication with my corporate office has been forwarded to my attention for review and resolutionPlease accept my apology for the inconvenience you encountered during your rental of a U-Haul trailerBecause we do not know if the trailer was detached at your destination we cannot accept liability for any damages that occurred on your return trip; from what I've read the trailer had no issues on your trip to Iowa, therefore the hook up was done properlyAlso, the trailer was owned by the U-Haul location where you rented it from and therefore the charges you incurred in Iowa are correct as per your contractAs a gesture of goodwill I have refunded $to your card so the final amount paid to U-Haul reflects the one-way rate at the time you rented the trailerPlease allow 3-business days for the refund to process and credit to your accountI wish to thank you for contacting us and allowing us the opportunity to respondWe look forward to serving you again in the futureThank you, Amy S*** U-Haul CoOf Northern MN Executive AssistantOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

November 4, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.*** ***, our Executive Assistant for our Western Michigan Regional Office, advised our office our President for our Regional Office viewed the video as well and did not see where our GM was disrespectful He reiterated that he did offer his apology to Ms***, but is seems we have come to a point where we agree to disagree about the situation As I relayed in my previous letter, Ms*** was not charged for the damage to our equipment that came to a total of $2,in repairs In addition, our GM refunded her for the fuel Mr*** stated he feels a fair resolution has been made and the issue will not be addressed any further.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

February 16, Revdex.com ID#: ***, *** *** U-Haul Ref#: *** Thank you for your concern for customer Mr*** Our Eastern New York Regional Office followed up on the information Ms*** provided. I was informed a refund for $was issued back to
their Visa account on February 13th along with an additional refund for $issued today. Both refunds should post on their next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

July 6, Revdex.com concern #*** *** *** U-Haul Reference id # *** Thank you for your concern for our customer Ms*** Area Field Manager, Stephon C*** has issued the $back to the customer card for the reservation guaranteeWe apologize for any
misunderstandingsMs*** was scheduled at an alternate location before her move Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International