October 29, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Martha M***, our Executive Assistant for our Atlanta North Regional Office, followed up on the information Ms*** provided She informed our office she spoke to Ms*** and
provided a Reference Number to give her bank to research the refund that we issued to her Master Card account on October 12th in the amount of $ The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
May 2, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Sakiya R***, our Executive Assistant for our Eastern Florida Regional Office, followed up on the information Ms*** provided. She informed our office a
refund for the shipping fee in the amount of $1,has been issued back to her Visa account, which should post on her next credit card statement. MsR*** also explained Ms*** will be responsible for storing her items after the free month of storage runs out Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Central Georgia Regional Office, followed up on the information Mr*** providedShe informed our office she spoke to Mr*** and offered her apology for the lack of customer service he
received and confirmed he had received the $refund
As we value Mr*** as a customer, Ms*** sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
June 9* *** * *** *** *** *** *** *** Thank you for your concern for our customer *** *** ***, our Executive Assistant for our Mississippi Regional Office, followed up on the information *** *** provided. She informed our office she spoke to *** *** and
offered her apology for the less than satisfactory service he received. As we value *** *** as a customer, *** *** sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other itemsOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, *** *** Executive Assistant U-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** Office, followed up on the information Mr*** provided and sent him the following email in response:
*** ***: Your recent issue with your U-Haul rental was brought
to my attention this morningFirst I would like to offer our apology for the confusion on the equipment size recommendation and the problems it has causedI have issued a full refund to the card used for this transaction and you should see a credit post to your account within business daysPlease note that the credit was issued today but the bank has up to days to post it to your account
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 14, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms*** *** ***, our Traffic Manager for our East Bay Regional Office located in Oakland, CA, followed up on the information Ms*** provided She informed our office Ms***
was advised by email in August that we do not ship to England Ms*** also mentioned the telephone number they have for Ms*** is not a working number any longer.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
December 3,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
Our Equipment Recovery Department followed up on the information Ms*** provided and advised our office that on November 15th they received electronic notification from the *** **
*** *** that Citation# *** was issued to a U-Haul vehicle for a fire hydrant violation on November 4th at 5:amUsing the date, time and license plate information provided on the citation, it was determined that the Citation was issued during the time of Ms***’s rentalThe Citation was processed and Ms***’s credit card was charged $leaving a balance due of $On November 18th our Equipment Recovery Department received Ms***’s online payment confirmationThey replied to her that nothing further was neededThe confirmation was dated November 13th and showed she had made an electronic check paymentEquipment Recovery then submitted a reversal request for the $As of today, th* *** ** *** *** online webpage shows the Citation as unpaidEquipment Recovery called the *** ** *** *** Violations Department to find out why Ms***’s payment had not yet posted and was told the echeck bounced on November 13thThe City Representative is still holding U-Haul responsible for the CitationTo avoid any issues with our vehicle while on a rental, we have since paid the fineEquipment Recovery has reopened the billing account for Ms***, which is $They are also requesting Ms*** contact us back to advise us when she will make payment to cover the Citation
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
January 8, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***Mandi D*** our Executive Assistant for our Southern Alberta Regional Office, followed up on the information Ms*** provided She informed our office she left a message for Ms
*** requesting a call back in order to address her concerns and offer a resolution She also mentioned she was out of the office around the holidays so may have missed her call In case Ms*** misplaced her telephone number, MsD*** can be reached at *** *** or direct at (*** ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
August 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Mike H***, our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Ms*** provided and sent her the following email in
response: 'Ms*** has been refunded to youPlease allow your bank 3-businesss days to process the refundThank you, Mike H Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
April 18, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Stacey M***, our Executive Assistant for our Oceanside Regional Office, followed up on the information Mr*** provided. She informed our office she spoke to
Mr*** and listened to his concerns. In addition to a refund for $previously issued, MsM*** offered to refund him $and advised him he could call her if he had other concerns. The refunds should post on his next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International Tell us why here
March 16, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Mr*** rented a U-Haul trailerPlease be advised U-Haul does not charge an environmental fee on trailer rentalsI also confirmed on his rental contract that he was not charged an
environmental feeIf he has a receipt showing otherwise, Mr*** can contact our GM of our U-Haul Center he rented from for verification and reimbursement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
March 4, Revdex.com ID#: U-Haul Ref#: Thank you for your continued concern for our customers *** *** and *** ***, whose name is on the actual rental agreement Ross, our Field Manager for our South Eastern Wisconsin Regional Office, personally handled Mr*** rental transaction at the time of rental and return. Mr*** signed the contract agreeing “…only the Towing Vehicle listed on the contract will be used to tow U-Haul equipment.” and “I agree that only the Vehicle in Tow listed on the contract will be towed using U-Haul equipment.” However, when the Auto-Transport was returned, it was being towed by a different vehicle than is listed on the contract Ross asked how the damage to the Auto-Transport occurred and was told their towing vehicle broke down so they had to leave their vehicle and the Auto-Transport on the side of the road and it must have been hit Ross mentioned the damage is not on the side of the Auto-Transport, but on the top of the tongue of the trailer and surge brake assembly Ross also noticed fresh damage to the bumper of the truck they used to tow the Auto-Transport back to the U-Haul Center. Ross said it appeared whatever vehicle was put on the Auto-Transport caused the damage to the Auto-Transport and the bumper to their truck By using an alternate vehicle to tow our equipment, the Safetow Protection was voided and Mr*** is responsible for the expense of the damage. The Promissory Note written for $is a valid charge and will stand We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
Thank you for concern for our customer Mr***.*** ***, our Customer Service Manager, followed up on the information Mr*** provided He informed me he spoke to Mr*** and addressed his concerns He assured Mr*** he would discuss the situation with our President for
our Iowa Regional Office to ensure proper procedures are being followed locally Mr*** advised Mr*** of a refund for $he issued back to his *** *** account as an adjustment on his rental The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
March 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Baki Aelwaiss, our GM at our U-Haul Moving and Storage at Capital Dr., followed up on the information Ms*** provided. He informed our office a refund for $was issued
to Ms*** She should receive the check within the next business daysOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria Psano*** Executive Assistant U-Haul International Tell us why here
June 27, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer, Mr*** Rod B***, our President for our Orlando Regional Office, followed up on the information Mr*** provided. He informed our office when Mr*** called in to
report the truck had a dead battery, we dispatched a mechanic immediately. The truck was left without the key so the mechanic could not get it repaired right away and had to wait for Mr*** to return in order to replace the battery. Although we are not sure if the issue was customer caused, a full refund for the rental was issued including gas and mileage. The breakdown caused a minute down time. Part of the down time was because when the mechanic arrived to do the repair, the key to the truck or our customer was not present. MrB*** left a message for a call back from Mr*** and also mentioned no further refund or adjustment will be issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards, THE PROBLEM HAS BEEN SOLD THANK YOU KIND REGARDSYOU CAN CLOSE THE FOLDER
*** ***
May 5,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our New Mexico Regional Office, followed up on the information Mr*** provided and sent him the following email in response:
Mr *** I will refund
the extra days and miles that were alowed on the contract, but you signed the contract to go from Artesia to Clovis and you dropped off in AlbuquerqueSo I am not understanding your dispute on the wrong destination chargeThank you *** *** ###-###-####
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
U-Haul International
June 18,
Revdex.com ID# ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Ms*** provided and sent her the following email in response:
*** *** I
have reviewed a copy of your letter concerning your recent U-Haul rental used for your move from Johnstown PA to Hampton VAI would like to first offer an apology for the issues that you encountered with the roadside assistance with your flat tire serviceI have forwarded a copy of your concerns with the agent to our roadside department for review and appropriate actionIt is our goal to get assistance to our customers professionally and as quickly as possible and we are always striving to obtain more service providers to help reduce response timesAdditionally I would like to apologize for the reservation mwith your trailerI have issued a reservation guarantee credit for the mix-upI have spoken to the manager of the Johnstown location and he informed me that he had spoken with you and per that discussion he agreed to refund the following charges for the extra day, miles and fuel for the truck and for the extra day charge on the trailer, which was charged on the receiving endHe also informed me that he agreed to refund the full rental charge of for the trailer due to the breakdown delayThese credits totaling were issued to your card ending in We feel this is fair compensation based on our review of the issues addressed
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
October 29, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Martha M***, our Executive Assistant for our Atlanta North Regional Office, followed up on the information Ms*** provided She informed our office she spoke to Ms*** and
provided a Reference Number to give her bank to research the refund that we issued to her Master Card account on October 12th in the amount of $ The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
May 2, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Sakiya R***, our Executive Assistant for our Eastern Florida Regional Office, followed up on the information Ms*** provided. She informed our office a
refund for the shipping fee in the amount of $1,has been issued back to her Visa account, which should post on her next credit card statement. MsR*** also explained Ms*** will be responsible for storing her items after the free month of storage runs out Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Central Georgia Regional Office, followed up on the information Mr*** providedShe informed our office she spoke to Mr*** and offered her apology for the lack of customer service he
received and confirmed he had received the $refund
As we value Mr*** as a customer, Ms*** sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
June 9* *** * *** *** *** *** *** *** Thank you for your concern for our customer *** *** ***, our Executive Assistant for our Mississippi Regional Office, followed up on the information *** *** provided. She informed our office she spoke to *** *** and
offered her apology for the less than satisfactory service he received. As we value *** *** as a customer, *** *** sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other itemsOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, *** *** Executive Assistant U-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** Office, followed up on the information Mr*** provided and sent him the following email in response:
*** ***: Your recent issue with your U-Haul rental was brought
to my attention this morningFirst I would like to offer our apology for the confusion on the equipment size recommendation and the problems it has causedI have issued a full refund to the card used for this transaction and you should see a credit post to your account within business daysPlease note that the credit was issued today but the bank has up to days to post it to your account
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 14, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms*** *** ***, our Traffic Manager for our East Bay Regional Office located in Oakland, CA, followed up on the information Ms*** provided She informed our office Ms***
was advised by email in August that we do not ship to England Ms*** also mentioned the telephone number they have for Ms*** is not a working number any longer.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
December 3,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
Our Equipment Recovery Department followed up on the information Ms*** provided and advised our office that on November 15th they received electronic notification from the *** **
*** *** that Citation# *** was issued to a U-Haul vehicle for a fire hydrant violation on November 4th at 5:amUsing the date, time and license plate information provided on the citation, it was determined that the Citation was issued during the time of Ms***’s rentalThe Citation was processed and Ms***’s credit card was charged $leaving a balance due of $On November 18th our Equipment Recovery Department received Ms***’s online payment confirmationThey replied to her that nothing further was neededThe confirmation was dated November 13th and showed she had made an electronic check paymentEquipment Recovery then submitted a reversal request for the $As of today, th* *** ** *** *** online webpage shows the Citation as unpaidEquipment Recovery called the *** ** *** *** Violations Department to find out why Ms***’s payment had not yet posted and was told the echeck bounced on November 13thThe City Representative is still holding U-Haul responsible for the CitationTo avoid any issues with our vehicle while on a rental, we have since paid the fineEquipment Recovery has reopened the billing account for Ms***, which is $They are also requesting Ms*** contact us back to advise us when she will make payment to cover the Citation
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
January 8, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***Mandi D*** our Executive Assistant for our Southern Alberta Regional Office, followed up on the information Ms*** provided She informed our office she left a message for Ms
*** requesting a call back in order to address her concerns and offer a resolution She also mentioned she was out of the office around the holidays so may have missed her call In case Ms*** misplaced her telephone number, MsD*** can be reached at *** *** or direct at (*** ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International
August 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Mike H***, our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Ms*** provided and sent her the following email in
response: 'Ms*** has been refunded to youPlease allow your bank 3-businesss days to process the refundThank you, Mike H Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
April 18, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Stacey M***, our Executive Assistant for our Oceanside Regional Office, followed up on the information Mr*** provided. She informed our office she spoke to
Mr*** and listened to his concerns. In addition to a refund for $previously issued, MsM*** offered to refund him $and advised him he could call her if he had other concerns. The refunds should post on his next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International Tell us why here
March 16, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Mr*** rented a U-Haul trailerPlease be advised U-Haul does not charge an environmental fee on trailer rentalsI also confirmed on his rental contract that he was not charged an
environmental feeIf he has a receipt showing otherwise, Mr*** can contact our GM of our U-Haul Center he rented from for verification and reimbursement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
March 4, Revdex.com ID#: U-Haul Ref#: Thank you for your continued concern for our customers *** *** and *** ***, whose name is on the actual rental agreement Ross, our Field Manager for our South Eastern Wisconsin Regional Office, personally handled Mr*** rental transaction at the time of rental and return. Mr*** signed the contract agreeing “…only the Towing Vehicle listed on the contract will be used to tow U-Haul equipment.” and “I agree that only the Vehicle in Tow listed on the contract will be towed using U-Haul equipment.” However, when the Auto-Transport was returned, it was being towed by a different vehicle than is listed on the contract Ross asked how the damage to the Auto-Transport occurred and was told their towing vehicle broke down so they had to leave their vehicle and the Auto-Transport on the side of the road and it must have been hit Ross mentioned the damage is not on the side of the Auto-Transport, but on the top of the tongue of the trailer and surge brake assembly Ross also noticed fresh damage to the bumper of the truck they used to tow the Auto-Transport back to the U-Haul Center. Ross said it appeared whatever vehicle was put on the Auto-Transport caused the damage to the Auto-Transport and the bumper to their truck By using an alternate vehicle to tow our equipment, the Safetow Protection was voided and Mr*** is responsible for the expense of the damage. The Promissory Note written for $is a valid charge and will stand We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International
Thank you for concern for our customer Mr***.*** ***, our Customer Service Manager, followed up on the information Mr*** provided He informed me he spoke to Mr*** and addressed his concerns He assured Mr*** he would discuss the situation with our President for
our Iowa Regional Office to ensure proper procedures are being followed locally Mr*** advised Mr*** of a refund for $he issued back to his *** *** account as an adjustment on his rental The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
March 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Baki Aelwaiss, our GM at our U-Haul Moving and Storage at Capital Dr., followed up on the information Ms*** provided. He informed our office a refund for $was issued
to Ms*** She should receive the check within the next business daysOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria Psano*** Executive Assistant U-Haul International Tell us why here
June 27, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer, Mr*** Rod B***, our President for our Orlando Regional Office, followed up on the information Mr*** provided. He informed our office when Mr*** called in to
report the truck had a dead battery, we dispatched a mechanic immediately. The truck was left without the key so the mechanic could not get it repaired right away and had to wait for Mr*** to return in order to replace the battery. Although we are not sure if the issue was customer caused, a full refund for the rental was issued including gas and mileage. The breakdown caused a minute down time. Part of the down time was because when the mechanic arrived to do the repair, the key to the truck or our customer was not present. MrB*** left a message for a call back from Mr*** and also mentioned no further refund or adjustment will be issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards, THE PROBLEM HAS BEEN SOLD THANK YOU KIND REGARDSYOU CAN CLOSE THE FOLDER
*** ***
May 5,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our New Mexico Regional Office, followed up on the information Mr*** provided and sent him the following email in response:
Mr *** I will refund
the extra days and miles that were alowed on the contract, but you signed the contract to go from Artesia to Clovis and you dropped off in AlbuquerqueSo I am not understanding your dispute on the wrong destination chargeThank you *** *** ###-###-####
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
U-Haul International
June 18,
Revdex.com ID# ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Ms*** provided and sent her the following email in response:
*** *** I
have reviewed a copy of your letter concerning your recent U-Haul rental used for your move from Johnstown PA to Hampton VAI would like to first offer an apology for the issues that you encountered with the roadside assistance with your flat tire serviceI have forwarded a copy of your concerns with the agent to our roadside department for review and appropriate actionIt is our goal to get assistance to our customers professionally and as quickly as possible and we are always striving to obtain more service providers to help reduce response timesAdditionally I would like to apologize for the reservation mwith your trailerI have issued a reservation guarantee credit for the mix-upI have spoken to the manager of the Johnstown location and he informed me that he had spoken with you and per that discussion he agreed to refund the following charges for the extra day, miles and fuel for the truck and for the extra day charge on the trailer, which was charged on the receiving endHe also informed me that he agreed to refund the full rental charge of for the trailer due to the breakdown delayThese credits totaling were issued to your card ending in We feel this is fair compensation based on our review of the issues addressed
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International