Beverly Hills Weight Loss Clinics

June 1,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
Our records indicate a refund for the $cleaning fee was issued back to Ms*** at the time Ms*** filed an objection with our Customer Service DepartmentMs*** stated she wished she
had known sooner as she would not have given U-Haul a bad review and wished she could take it backThe refund was issued back to her *** account on May 19th and should post on her next credit card statement if not already
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

August 1, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Please be advised our records indicate the $refund was issued back to Ms***’s Visa account on July 18th and should post on her next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

June 27, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Clifton D***, our GM for our U-Haul Moving and Storage at UNCG, followed up on the information Mr*** provided. He informed our office he offered his apology to
Mr*** for the inconvenience he experienced due to our system issues and explained that at the time it was being worked on with computer support to make our system more user friendly. MrD*** also relayed the rate shown in the system is $and if Mr*** had further concerns he could contact him directly Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** did just reach out to me and she stated, "it could be close to the end of year before I can we can get a quote for you" So on top of the six months I have already been paying for additional storage they want to keep me hanging for an additional two months with no answer I feel this is just an attempt to get me to close my Revdex.com case I am still having the same problem they are holding my items hostage, charging me storage fees and not giving me any hopes that this matter will be resolved in the near future I need them to provide me with a reasonable quote now with a ship date Or I need them to return my ubox to my family's home and refund me for the past six months of storage fees.Thank you so much for your help Revdex.com, they only reason they have responded at all is because you intervened I felt helpless before I decided to seek out your assistance.
Sincerely,
*** ***

May 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr*** Don T***, our President for our San Francisco Regional Office, reviewed Mr***’s recent comments. He assured our office they have done everything to accommodate Mr*** without going against the law and the company. The charges on the contract are correct and will not be adjusted We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

February 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr*** Kristina K***, a Senior Customer Service Agent, reviewed Mr***’s recent comments and sent another email to him in response: Dear Mr ***, U-haul has received the response to the fileU-haul has found that the contract was signed and stated it was a in-town rental and at the time of signing the contract you agreed to the termsThe offer still stands as stated U-haul offer to settle I for $as payment in full and cancel the promissory noteIf you have any other concerns please contact ###-###-#### We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

May 5, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Julie M***, our Executive Assistant for our Missouri Regional Office, followed up on the information Ms*** providedShe informed our office Ms*** did not secure her
load before it was towedShe also explained the vendors we use for towing and repairs have insuranceRepWest did deny her claim but also suggested Ms*** contact their insurance company to file a claim if she wishes to pursue for damages. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

May 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer, Mr*** Carol G***, our President for our Memphis Regional Office, followed up on the information Mr*** provided. She informed our office she left a message for
Mr***. She explained he was not charged an additional day. Mr*** was charged $at dispatch and was given a credit for $with a total rental amount of $104.24. MsG*** also emailed Mr*** his receipt showing the total charges and the refund for $ Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

August 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Tracy S***, our Traffic Manager for our Chicago Western Suburbs Regional Office, followed up on the information Mr*** provided Tracy advised our
office Mr*** was contacted and advised of a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

January 27,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Knoxville Regional Office, followed up on the information Mr*** providedShe informed our office she had the truck Mr
*** rented inspected by our return U-Haul location and they found no mechanical issuesMs*** also mentioned that our original storage location had available storage but was not able to accommodate Mr***’s request for a smaller storage unit on short noticeShe did, however, issue him a refund for fuel and the extra mileage he incurred along with an additional $to help offset the inconvenience he experiencedThe refund for $should post on his next Visa credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

April 6, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Darleen T***, Senior Staff for our Tampa Regional Office, followed up on the information Ms*** provided. She explained our GM of our U-Haul Moving and
Storage of East Tampa contacted Ms*** and discussed her concerns. She also stated our Traffic Department will follow up on the information further to prevent the situation from happening again and ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

I informed the company toll-free number and they acceptedRegardless of what the GM manager is implying about the hurricane (which in fact for where I was living was untrue)I sincerely hope the Revdex.com completely looks into the and the telephone conversation I had with not only the toll-free customer serviceBut with the North Miami beach employee'sI never spoke with the GM it cannot be documented anywhere that I spoke with himMy only interaction thereafter my complaint was with the store manager who was not working during that time frame

April 7, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***Melissa M***, our Executive Assistant for our Miami Regional Office, reviewed Ms***’s recent comments. She explained our GM of our U-Haul Moving and Storage of Homestead attempted to speak to Ms*** and advise her no further refund will be issued. Her U-Boxes were shipped with no delays to the correct address and her goods sustained no damages. Other than the refund for $previously issued, nothing further will be doneWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another responseSincerely, Maria P*** Executive Assistant U-Haul International

June 24,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our Executive Assistant for our Western New York Regional Office, reviewed Mr***’s recent commentsShe informed our office she spoke to Mr*** and offered to have his hitch installed at the original price quoted and also issue a refund for the $Reservation Guarantee FeeHe relayed he no longer needed the hitch but accepted the Reservation Guarantee FeeHe should receive the refund check within the next business days
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

August 22, 2017 Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.We appreciate the feedback from Mr***I forwarded the information to our Regional Office responsible for further follow up and ensure necessary corrections are made to prevent the situation from happening againCustomer feedback allows us to realize what programs are working and what areas need attention.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

September 13, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***.Heidi G***, a Senior Customer Service Agent, requested a bank statement from Mr*** to verify the duplicate chargeOur records indicate a released holdIf the issue still needs to be addressed, Mr*** can send his bank statement showing a duplicate charge to *** with his CAF Ref# *** We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

July 26, 2015Revdex.com ID#: 10720399U-Haul Ref#: 847620Thank you for your concern for our customer Ms***.Our Customer Service Department confirmed that the check for $that was mailed on July 15th from our Phoenix office was sent to the correct address, ** *** *** ***, ** *** The
check also cleared on July 21st.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business i* reference to complaint ID ***, and have determined that this proposed actio* would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis is the first I have heard of *** I asked customer service to speak to a manager above the manager *** *** and he himself said there is no one I never verbally abused anyone and spoke to *** *** for mi* o* phone i* regards to getting a full refund as the truck that was rented indeed did have battery that did not work and would die anytime the truck was shut offThis is logged as I had called roadside twice and once got jumped by a stranger and once by roadside assistance*** *** made list and said I went into store and threatened himI never abused anyone and this is defamatio* of character*** *** also said that he would life the ba* if I wrote him a* apology letter or call to to talk to himThe problem I have with this is is that after *** *** ad stories up and also told me that it's only a batteryI feel he owes me a* apology As customer perspective he was rude and none-empathetic to the stress that a* unmaintained truck caused me during my.moveI did nothing to get bannedThey should trai* their employees customer service skillsI want to be unbanned
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

October 27, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.*** ***, our Executive Assistant for our Knoxville Regional Office, reviewed Mr***’s recent comments to your office She informed our office Mr*** was contacted and advised of a refund for $as requested The refund was issued on October 16th back to Mr***’s *** account and should post on his next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International