Beverly Hills Weight Loss Clinics

Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** Office, followed up on the information Mr*** provided and sent him the following email in response:
*** ***: Your recent issue with your U-Haul rental was brought
to my attention this morningFirst I would like to offer our apology for the confusion on the equipment size recommendation and the problems it has causedI have issued a full refund to the card used for this transaction and you should see a credit post to your account within business daysPlease note that the credit was issued today but the bank has up to days to post it to your account
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for concern for our customer Mr***.*** ***, our Customer Service Manager, followed up on the information Mr*** provided He informed me he spoke to Mr*** and addressed his concerns He assured Mr*** he would discuss the situation with our President for
our Iowa Regional Office to ensure proper procedures are being followed locally Mr*** advised Mr*** of a refund for $he issued back to his *** *** account as an adjustment on his rental The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

June 1,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
Our records indicate a refund for the $cleaning fee was issued back to Ms*** at the time Ms*** filed an objection with our Customer Service DepartmentMs*** stated she wished she
had known sooner as she would not have given U-Haul a bad review and wished she could take it backThe refund was issued back to her *** account on May 19th and should post on her next credit card statement if not already
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

May 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr*** Don T***, our President for our San Francisco Regional Office, reviewed Mr***’s recent comments. He assured our office they have done everything to accommodate Mr*** without going against the law and the company. The charges on the contract are correct and will not be adjusted We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

February 3, Revdex.com ID: *** U-Haul Ref: *** Thank you for your continued concern for our customers *** and *** ***. Stephen I**, Senior Staff for our Tidewater Regional Office located in Portsmouth, reviewed Mrand Mrs***’s recent comments and sent the following email in response: Mrs***, unfortunately we are unable to refund you the additional feeThe additional $you paid represents the amount you would have paid if you had taken the trailer back and re-rented it to King George, VA instead of Chesapeake, VAYour rental agreement specifically stated that the trailer must be returned to the location on the agreement or you must call the drop off location before dropping the equipment off We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

August 26, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr*** Ken Vadnais, our President for our Arkansas Regional Office, advised our office the employee in question at our independent U-Haul dealership no longer works at the location. We acknowledged the inconvenience we cause Mr*** by sending him a VIP Certificate for $250, which is valid for two years. Monetary reimbursement will not be issued. Please be advised our decision in the matter remains the same We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria Pa*** Executive Assistant U-Haul International

January 26, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** If Ms*** wishes to pursue a damage claim, she can contact her adjuster at RepWest Insurance Company and they will review the situation and contact her back on a final decision We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

April 6, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Darleen T***, Senior Staff for our Tampa Regional Office, followed up on the information Ms*** provided. She explained our GM of our U-Haul Moving and
Storage of East Tampa contacted Ms*** and discussed her concerns. She also stated our Traffic Department will follow up on the information further to prevent the situation from happening again and ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

First, I am not a MsI can see the level of attention to my situation has not changed.Second, I did speak with MrS*** on the issue and after much discussion he came to realize that he was missing many facts and was incorrect on key factorsHis offer of $was given under the assumption that the $value of loss did not include depreciation, when in fact this was the amount determined by his appraiser MrJohn A*** with depreciation includedFollowing the logic that $(assuming depreciation is not included) warrants a $refund, then $(with depreciation included) warrants a higher dollar amount than $750. He also insinuated that my belongings were wet prior to being put in storageHe was not informed that a loose paper was found in my unit with someone else's name on it and was dated two months after my deployment beganThis paper had clearly been soaked at one point and then dried out as it was wrinkled and discoloredClearly, the water entered the unit after my possessions had been stored thereHe argued the fact that the water had come through the ceilingI forwarded him the picture that has been included in every correspondence on this issue that shows the massive water stain on the ceiling directly above the unitMrS*** told me he would reexamine the issue given the new information he was aware of and would get back to meI have not heard from him since. The message left for me is requesting my address so they may mail me a check for $I have assured him that $is not an acceptable amount and I refuse to afford UHaul the opportunity to buy my submission by forcing a check into my hands.In the interest of finishing this I will accept $1,as a settlement ammountThank you to all involved.Respectfully sent,*** ***

I am grateful that U-Haul did finally make this correction, but this was to a separate different complaint and case, in which I was overcharged and generally had a poor experience (I gave U-Haul most of my business in the past) I explained this to *** *** *** in a response to his email, but never received a response from him As stated in the original complaint, this is a complaint for U-Haul both failing to keep a different reservation and failing to honor the advertisement to pay me $

December 30, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***Tavis L*** our President for our West Central Colorado Regional Office, followed up on the information Mr*** provided He relayed to our office Mr *** made a reservation online on
December 15th Unfortunately the small community Mr*** lives in presents some challenges when scheduling The confirmation email sent to Mr*** only stated he selected a 17-foot moving van and the Carbondale location was his preferred pick up location He was advised a U-Haul representative would be calling to confirm the most convenient time, size of equipment and location within 24-hours prior to his pick up Our Traffic Manager called the same day and gave multiple options to Mr*** A 20-foot truck was offered in Dotsero as well as a 15-foot truck and a trailer, at no extra cost, just down the road in Glenwood Springs Neither option was acceptable Mr*** stated he could only take the trailer if he could pick up on Wednesday, which then would have also changed his time-line in the move He was then offered and accepted a 24-foot truck but returned it because he felt unsafe driving it so the contract was reversed He took a 14-foot truck the next day to make his move Mr*** made three different agreements, which may have ended up costing him money but was not due to U-Haul not working with him nor giving him a viable option Please be advised we fulfilled the confirmed agreement with Mr*** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P*** ***U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

January 27,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Knoxville Regional Office, followed up on the information Mr*** providedShe informed our office she had the truck Mr
*** rented inspected by our return U-Haul location and they found no mechanical issuesMs*** also mentioned that our original storage location had available storage but was not able to accommodate Mr***’s request for a smaller storage unit on short noticeShe did, however, issue him a refund for fuel and the extra mileage he incurred along with an additional $to help offset the inconvenience he experiencedThe refund for $should post on his next Visa credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

August 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Tracy S***, our Traffic Manager for our Chicago Western Suburbs Regional Office, followed up on the information Mr*** provided Tracy advised our
office Mr*** was contacted and advised of a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

August 17, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our GM for our U-Haul Moving and Storage at Coliseum, followed up on the information Ms*** provided She informed our office she spoke to Ms*** on more than one
occasion and addressed her concerns A deposit for an estimated rental fee is charged at the time of rental as documented on Ms***’s rental contractPlease be advised that getting the truck stuck in the ditch is considered driver responsibility and the expense is not covered by U-Haul A refund for $was issued back to Ms***’s *** account on July 7th Ms*** explained this is the only refund that will be issued.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

July 31,
Revdex.com # *** U-Haul Ref# ***
Thank you for your concern for our customer *** ***
*** *** the President in our *** *** , CA Regional Office reviewed Ms*** concernsHe informed us the already refunded amount of $is a fair reimbursement
for the problems Ms*** experienced during her rental
Our customers are very important ro us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-haul International

Revdex.com:
I have reviewed the response made by the business i* reference to complaint ID ***, and have determined that this proposed actio* would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis is the first I have heard of *** I asked customer service to speak to a manager above the manager *** *** and he himself said there is no one I never verbally abused anyone and spoke to *** *** for mi* o* phone i* regards to getting a full refund as the truck that was rented indeed did have battery that did not work and would die anytime the truck was shut offThis is logged as I had called roadside twice and once got jumped by a stranger and once by roadside assistance*** *** made list and said I went into store and threatened himI never abused anyone and this is defamatio* of character*** *** also said that he would life the ba* if I wrote him a* apology letter or call to to talk to himThe problem I have with this is is that after *** *** ad stories up and also told me that it's only a batteryI feel he owes me a* apology As customer perspective he was rude and none-empathetic to the stress that a* unmaintained truck caused me during my.moveI did nothing to get bannedThey should trai* their employees customer service skillsI want to be unbanned
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedAdditional information in the response was inaccurate and untrue because I never received a call due to the change of equipment size via telephone from a U-haul representative between the time I completed my online reservation, received a written guaranteed reservation for a 6Xvia email, and arrived at the designated U-haul facility for pick-up. As a matter of fact, as mentioned in my complaint I was not informed about a change in the size of the equipment during my telephonic discussion with a u-haul representative when I called the preferred pilocation (Harveys Emissions Veterans Memorial Hwy Mableton, GA 30126) contact number ***) that was listed in my initial email guaranteed confirmation
Regards,
*** ***

November 1, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Dominick D** ***, our GM for our U-Haul Moving and Storage of Riverdale, reviewed Ms***’s recent comments. He informed our office he left another message for Ms*** to personally address her concerns In case Ms*** misplaced his number, MrD** *** can be reached at ###-###-#### and he hopes to hear back from her soon We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International