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August 4, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Stacy A***, our GM for our U-Haul Moving and Storage of Kalamazoo, followed up on the information Ms*** provided. She informed our office she contacted
Ms*** but was hung up on when trying to understand her concerns. She did, however, issue a refund for the issue they experienced in the hopes of keeping Ms*** as a future customer. The refund for $was issued back to her *** account and should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

November 21,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our GM for our U-Haul Moving and Storage of Dayton, followed up on the information Ms*** providedHe informed our office he spoke to Ms
*** and offered his apology for the issues she experienced with the U-Haul truckHe explained that although he realized the truck she rented for in-town use was an older truck, he also assured her we would not rent a truck that we felt was not rental worthyA refund for $was issued back to her *** account as an adjustment and should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

I informed the company toll-free number and they acceptedRegardless of what the GM manager is implying about the hurricane (which in fact for where I was living was untrue)I sincerely hope the Revdex.com completely looks into the and the telephone conversation I had with not only the toll-free customer serviceBut with the North Miami beach employee'sI never spoke with the GM it cannot be documented anywhere that I spoke with himMy only interaction thereafter my complaint was with the store manager who was not working during that time frame

August 17, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***.Joe K***, our President for our Southwestern Arizona Regional Office, followed up on the information Mr*** providedHe assured our office he would address the information Mr
*** provided at their next GM and End of the Month Meeting to ensure proper reservation procedures are being followed locally as well as ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.As we value Mr*** as a customer, MrK*** authorized a $VIP Certificate to be emailed to Mr***The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.Along with our basic truck and trailer rentals, we rent pitrucks and cargo vansWe rent towing equipment, storage units, steam cleaners and garden equipmentWe sell permanent hitches, boxes, packing supplies and propane in addition to many other items.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

October 27, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.*** ***, our Executive Assistant for our Knoxville Regional Office, reviewed Mr***’s recent comments to your office She informed our office Mr*** was contacted and advised of a refund for $as requested The refund was issued on October 16th back to Mr***’s *** account and should post on his next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

May 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer, Mr*** Carol G***, our President for our Memphis Regional Office, followed up on the information Mr*** provided. She informed our office she left a message for
Mr***. She explained he was not charged an additional day. Mr*** was charged $at dispatch and was given a credit for $with a total rental amount of $104.24. MsG*** also emailed Mr*** his receipt showing the total charges and the refund for $ Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

August 22, 2017 Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.We appreciate the feedback from Mr***I forwarded the information to our Regional Office responsible for further follow up and ensure necessary corrections are made to prevent the situation from happening againCustomer feedback allows us to realize what programs are working and what areas need attention.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

August 16, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Hector H***, our GM for our U-Haul at Curtner Ave, followed up on the information Ms*** provided. He informed our office he issued a refund for $back
to her Visa account. The refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

July 26, 2015Revdex.com ID#: 10720399U-Haul Ref#: 847620Thank you for your concern for our customer Ms***.Our Customer Service Department confirmed that the check for $that was mailed on July 15th from our Phoenix office was sent to the correct address, ** *** *** ***, ** *** The
check also cleared on July 21st.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

I am submitting pictures which show rust for the marks that I was blamed forDuring the time I had the truck it had not rained in our areaI am submitting pictures which show the RUST marks that I was blamed forDuring the time I had the truck it had not rained in our areaWhen I rented the truck, the representative did not review the truck with me to confirm if any marks were on the truckThe damage was done by U-Haul before the truck was rented to meThe manager told me she would call me so we could review the film together of the time period that I was given the truck so I could prove that he did not walk around the truck with meI was given papers to sign under pretense of the company because the representative only said sign hereThis company needs to be stopped in practicing bad business ethicsYou can also see that the ball on the back of the truck also shows RUST

December 12,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms*** ***
*** ***, our Field Manager for our Northern Wisconsin and the UP Regional Office, followed up on the information Ms*** *** providedHe informed our office he attempted
to speak to Ms*** *** but received no answer or answering machineA refund for the Local Not Returned fee was issued in the amount of $Mr*** also relayed that the Promissory Note was canceled
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

August 1, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Alex S***, our Traffic Manager for our Northern Wisconsin and the Upper Peninsula Regional Office, advised our office he has left multiple messages for Ms***Ms*** can reach him at *** ***, or direct at *** ***She should refer to her Customer Service Action File# *** when she calls MrS***He hopes to hear from her soon if not already.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

April 7, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***Melissa M***, our Executive Assistant for our Miami Regional Office, reviewed Ms***’s recent comments. She explained our GM of our U-Haul Moving and Storage of Homestead attempted to speak to Ms*** and advise her no further refund will be issued. Her U-Boxes were shipped with no delays to the correct address and her goods sustained no damages. Other than the refund for $previously issued, nothing further will be doneWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another responseSincerely, Maria P*** Executive Assistant U-Haul International

May 5, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Julie M***, our Executive Assistant for our Missouri Regional Office, followed up on the information Ms*** providedShe informed our office Ms*** did not secure her
load before it was towedShe also explained the vendors we use for towing and repairs have insuranceRepWest did deny her claim but also suggested Ms*** contact their insurance company to file a claim if she wishes to pursue for damages. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI am thankful for your help with directly reaching out to UHaulThank you UHaul for being understanding of the situation because I honestly thought the company wouldn't careI am grateful for that thank you!
Regards,
*** ***

There is virtually nothing in this response that is truthful or accurate.I never received any calls from My *** *** despite many promises from his staff that he would call I have tried to reach him at least times - and his staff claims he called in one case Mr *** *** from the Arizona Office explained that Mr *** did call me - when in fact no call, no message was ever received. These are total and complete fabrications.It is also not correct that there was gas in the fuel tank prior to our test drive We were told the fuel pump was replaced as the sole reason there was no gas in the truck We supplied our own gas which we purchased on the way to the test driveThis is further evidence that U-haul either has not taken this situation seriously - or continues to build their story on a stake of further untruths.We were asked no to drive far ( just around the block) by the store manager Ms *** *** ( sp) the reason cited was no insurance or licenseWe heeded her request and only took it for a very short drive-where the truck performed satisfactorily in the 1-mile slow speed test.We purchased the vehicle based.We intended to have the truck inspected by a mechanic prior to entering it into the fleetOn the way to the mechanic - approx 2-miles from the store that sold the truck - the engine failedIt took several weeks and separate mechanic visits to uncover:1) The engine has lost compression in cylinders2) After the mechanic took a sample of the fuel from the fuel tank it was was fully tainted with rustThe mechanic stated that it was impossible that the fuel pump was replaced, and that the truck was likely sitting dry for a long period of time prior to being sold, or the fuel take would not have corroded and fouled the fuel This is likely a complete covby the selling agent.Finally, after filing a complaint with the Florida Department of Highway Safety, we discovered that the Fort Walton Store was illegally selling vehicles - and that they did not hold the required license to conduct such business They have been issues a cease and desist order from the State of Florida.There is a string of illegal activities and representations by U-haul as described above - and I have never been given the opportunity to discuss a reasonable resolution.I continue to be willing to reach a settlement with U-Haul- despite their repeated statements and illegal activates.If I am forced to seek civil remedies, I will not be easily satisfied.This behavior is outrageous !*** ***

February 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr*** Kristina K***, a Senior Customer Service Agent, reviewed Mr***’s recent comments and sent another email to him in response: Dear Mr ***, U-haul has received the response to the fileU-haul has found that the contract was signed and stated it was a in-town rental and at the time of signing the contract you agreed to the termsThe offer still stands as stated U-haul offer to settle I for $as payment in full and cancel the promissory noteIf you have any other concerns please contact ###-###-#### We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company's response does not resolve the issueI didn't sign a contract nor accept any term or conditionsI asked the store associate PRIOR to swiping my card if my card would be used again for additional charges, I was told noWhen the manager called me the FIRST time, she stated the collections dept made the error in charging my card simply because it was on fileShe stated it was only sent as a promissory noteSo, who is at fault for giving falsified information? Uhaul is rediculousI will never EVER USE uhaul
Regards,
*** ***t

June 24,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our Executive Assistant for our Western New York Regional Office, reviewed Mr***’s recent commentsShe informed our office she spoke to Mr*** and offered to have his hitch installed at the original price quoted and also issue a refund for the $Reservation Guarantee FeeHe relayed he no longer needed the hitch but accepted the Reservation Guarantee FeeHe should receive the refund check within the next business days
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International