Beverly Hills Weight Loss Clinics

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
** ***

March 3, Revdex.com ID#: *** U-Haul ref#: *** Thank you for your continued concern for our customer Ms*** Kelley D***, our Executive Assistant for our Southern Colorado Regional Office, reviewed Ms***’s recent comments and sent her the following email in response: Hello Anita, My name is Kelley D*** and I am the Executive Assistant for U-Haul Coof Southern ColoradoI am emailing you to inform you of our findings on your storage account, based on your second Revdex.com letterWhen looking at your history, a $credit was issued by GM Jeremy Bonner to offset the first late charge on your account so you were never charged for thatThere was a second late fee of $which was added to the account on the seventh day past your payment due dateI have issued a refund back to your card for this second fee which may take 3-business days to processFor future reference, I want to make sure you understand that being on autopay does not exempt you from late feesIf we attempt to collect payment from your card and it is declined, late fees will applyThe first late fee is assessed on the third day past your due date and a second one is assessed on the seventh day past your due dateIf you are days delinquent on your payment, a $lien fee will be posted as wellIf you have any further questions regarding this matter or your storage contract please feel free to contact me and I will be happy to review them with youThank you and have a great day! Kelley HD*** Executive Assistant U-Haul Coof Southern Colorado *** We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

April 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Virginia V*** our Executive Assistant for our Van Nuys/San Luis Obispo Regional Office, followed up on the information Ms*** provided. She
informed our office our GM of our U-Haul Center contacted Ms*** and advised her of a refund in the amount of $back to her *** account. The refund should post on her next credit card statement. Ms*** was also scheduled to have the hitch removed next week Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedIt is awfully frustrating that business can't just take care of their customers the first timeIt sure is a hassle to get them to listen to you sometimesI am glad they are willing to make things right though
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am currently rejecting the response, because it lacks vital detailsI feel as if there are three sides to a story, and one happened to missing from U-haul's response, the truthI know for a fact that I spoke to a very rude woman by the name of *** ***U-haul should pull all telephone calls that were made that day, including the telephone call she made to the gentleman who worked at the second location we were sent toU-haul has done nothing more than show their lack of integrity by avoiding to take responsibility for their employee's actionsIf Mr*** was present at the time and noticed that we were having such horrendous experience with U-haul, why didn't he intervene and resolve all of our issues? Do you think we would go through filing complaints, speaking to unhelpful employees, and spending time composing e-mails, if our claims were invalidPlease don't insult my intelligence, U-haul has not proven that they value their customers, to the contrary, they have shown nothing but indifference and lack of appreciation for my businessI feel as a full refund is in order
Regards,
*** ***

February 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customr Ms*** Chad R***, our President for our South Alabama Regional office, reviewed Ms***’s recent comments. He provided the information I relayed in my original response to your office. He also relayed that his decision in the matter remains the same We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

September 1, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Adam S***, our President for our Southwestern Wisconsin and Rockford Regional Office, followed up on the information Ms*** provided. He informed
our office Ms*** was contacted and proper refunds were issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

March 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms***Robert J***, our Area Field Manager for our Northwest Dallas Regional Office, followed up on the information Ms*** provided. He advised our office he made attempts again to reach Ms*** as he did on March 4th but the call goes straight to voice mail stating the Google subscriber is not available, please leave a message. He relayed Ms*** is not answering her phone or returning his calls. The balance due for the rental could not be charged to her credit card, therefore, it was put on a Promissory Note and sent in for collection. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another responseSincerely, Maria P*** Executive Assistant U-Haul International

October 8, 2015Revdex.com ID# ***U-Haul Ref#: ***Thank you for your concern for our customers Mrand Mrs***.Please be advised U-Haul does not offer any Military or Student Discounts when renting a U-Haul truck We do have some Independent U-Haul Dealers stationed close to military
bases that may offer a discount but it is not U-Haul policy I apologize for any misunderstanding I also want to explain that a one-way rate is a flat fee from point A to point B We allow a certain amount of days and miles, if renting a truck, to complete your move The days and miles are generous to allow for loading and unloading and unexpected detours you may incur along the way Only on an in-town rental do we charge for each rental period the U-Haul equipment is kept and for each mile the truck is driven The Terms and Conditions listed on the Rental Contract Addendum and Contract Holder states “Customer agrees that there is no refund for unused time or mileage.”Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

February 22,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for forwarding Mr*** concerns to our office
*** ***, GM for our U-Haul Moving and Storage of Downtown Jacksonville, followed up on the information Mr*** providedHe informed our office he spoke to the credit card
holder and explained he had reversed the charge on her account
Please be advised if a storage account is delinquent and a credit card is listed on the account, we will charge the card in order to re-establish contact with our customer and avoid lien fees and/or an auction of the storage contents
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

November 20, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our *** *** and ** *** Regional Office, followed up on the information Mr*** provided She informed our office she issued Mr*** a
refund for the $Reservation Guarantee Fee back to his *** account The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

April 3, 2018 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Todj M***, our President for our Philadelphia Regional Office, followed up on the information Ms*** providedHe informed our office a refund for $was issued
back to Ms***’s Visa account as requestedThe refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I wasn't told that with purchasing roadside assistance towing wasn't includesThat's part of the main reason's, while peoples buy roadside assistance to prevent extra money out of pocket! If a emergency occurAfter all it's a rental vehicle it should be coveredI've never Heard of a company that don't include roadside assistance without towing .And I wasn't told that if the truck hatch get stuck it was my fault! Uhaul is a scam company!
Regards,
*** *** ***

January 26,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Area Field Manager for our British Columbia Regional Office, followed up on the information Mr*** provided and sent him the following email in
response:
Good morning Mr ***, As I stated in my last E-mail I was waiting to hear from all parties concerned as it does take some time to receive info from others as most of us work on the roadMy resoulution to this situation is that You will be getting 25% of your rental returned to your credit card and refunded your hotel stay in which I will need the original receipt with contract # , the refrence id # and your address in which we will send you a cheque for that amountIn regards to your next rental I will be sending a vip of to your email address which will be there in a few minutes after you receive thisSincerely ***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Thank you for your continued concern for our customer Mr***.Our procedure is to make any refunds owed to our customer in the same method that we collected for the rentalMr*** paid for his rental by way of using his *** credit card, therefore, the refund was issued back to his *** account and should post on his next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***

August 22, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***.I’m sorry there is nothing further I can relay to your officeI need to refer you back to my initial response and offer an apology to Mr*** for being unsatisfied with our rental procedures and if our U-Haul location was not clear on what we need for meaningful assurance on every U-Haul rentalThis appears to be one of those times where any further explanation will not be accepted by Mr*** and I apologize we were not able to reach a more amicable resolutionI hope you will view this situation objectively.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here