Beverly Hills Weight Loss Clinics

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Collin C***

October 24,
Revdex.com ID# ***
U-Haul Ref# ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** providedShe informed our office she issued a refund for $
back to Ms***’s Visa account as an adjustment on her rentalThe refund should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

November 20, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our *** *** and ** *** Regional Office, followed up on the information Mr*** provided She informed our office she issued Mr*** a
refund for the $Reservation Guarantee Fee back to his *** account The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
** ***

Dear Sir or Ms,I am rejecting this response because I am waiting for Uhual to come forward with a resolution to the problems that were described in detail, during our previous communication, about my rentalI have heard no further updates regarding any kind of resolution, compensation, and refund for the losses acquired during this rental process.Thank you in advance.Respectfully,* *** * ** ***

October 27, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for forwarding Ms***’s recent comments to our office.*** ***, a Customer Service Manager, spoke to Ms*** and explained our E-Alert policy and why she cannot be removed Her current boyfriend was marked as a dangerous individual and because Ms*** provided information that was a match on what we already had on her friend, this linked her to his E-Alert file Ms*** provided Ms*** with her contact information if she had other concerns or needed further help.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

December 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer *** *** Zakery H***, our GM for our U-Haul Moving and Storage of Albany, reviewed Mr***’s recent comments and informed our office a refund for $has been issued back to the *** credit card acco*** listed on the rental contract. The refund should post on his next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

October 8, 2015Revdex.com ID# ***U-Haul Ref#: ***Thank you for your concern for our customers Mrand Mrs***.Please be advised U-Haul does not offer any Military or Student Discounts when renting a U-Haul truck We do have some Independent U-Haul Dealers stationed close to military
bases that may offer a discount but it is not U-Haul policy I apologize for any misunderstanding I also want to explain that a one-way rate is a flat fee from point A to point B We allow a certain amount of days and miles, if renting a truck, to complete your move The days and miles are generous to allow for loading and unloading and unexpected detours you may incur along the way Only on an in-town rental do we charge for each rental period the U-Haul equipment is kept and for each mile the truck is driven The Terms and Conditions listed on the Rental Contract Addendum and Contract Holder states “Customer agrees that there is no refund for unused time or mileage.”Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

January 28, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.James B***, our President for our East Bay Regional Office, reviewed Ms***’s recent comments In an effort to bring closure, MrB*** advised our office he would have the fee for the service provider refunded to Ms*** in the interest of customer good faith.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International

April 3, 2018 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Todj M***, our President for our Philadelphia Regional Office, followed up on the information Ms*** providedHe informed our office a refund for $was issued
back to Ms***’s Visa account as requestedThe refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

February 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customr Ms*** Chad R***, our President for our South Alabama Regional office, reviewed Ms***’s recent comments. He provided the information I relayed in my original response to your office. He also relayed that his decision in the matter remains the same We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

February 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr*** Elena H***, our Executive Assistant for our San Francisco Regional Office, reviewed Mr***’s recent comments and advised our office she issued him the $VIP Certificate on February 16th by email. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

January 5,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our President for our Central Indiana Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** and addressed
her concernsHe explained he was unable to verify the information she relayed and that a refund would not be issuedWe had provided Ms*** what she had requested
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

March 3, Revdex.com ID#: *** U-Haul ref#: *** Thank you for your continued concern for our customer Ms*** Kelley D***, our Executive Assistant for our Southern Colorado Regional Office, reviewed Ms***’s recent comments and sent her the following email in response: Hello Anita, My name is Kelley D*** and I am the Executive Assistant for U-Haul Coof Southern ColoradoI am emailing you to inform you of our findings on your storage account, based on your second Revdex.com letterWhen looking at your history, a $credit was issued by GM Jeremy Bonner to offset the first late charge on your account so you were never charged for thatThere was a second late fee of $which was added to the account on the seventh day past your payment due dateI have issued a refund back to your card for this second fee which may take 3-business days to processFor future reference, I want to make sure you understand that being on autopay does not exempt you from late feesIf we attempt to collect payment from your card and it is declined, late fees will applyThe first late fee is assessed on the third day past your due date and a second one is assessed on the seventh day past your due dateIf you are days delinquent on your payment, a $lien fee will be posted as wellIf you have any further questions regarding this matter or your storage contract please feel free to contact me and I will be happy to review them with youThank you and have a great day! Kelley HD*** Executive Assistant U-Haul Coof Southern Colorado *** We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

November 6, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.*** ***, our GM for our U-Haul of Lawrence, reviewed Mr***’s recent commentsHe contacted Mr*** and discussed his concerns He explained our scheduling procedures regarding our reservations and was able to reach an amicable resolution Mr*** offered his apology for the confusion Mr*** experienced and issued a refund for fuel in the amount of $ Mr*** also assured him we do care about each and every one of our customers The refund was issued back to Mr***’s *** *** account and should post on his next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

February 7, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Tiffanie W***, our Storage Manager for our U-Haul Moving and Storage at Mass Avein Boston, followed up on the information Ms*** provided. She advised our
office he spoke to Ms*** and she stated she had filed a claim with RepWest Insurance Company Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Thank you for your concern for our customer *** ***.*** *** thePresident in our ***, ** *** *** spoke to Ms*** on7/23/15, Mr*** apologized for the inconvenience of Ms***'breakdownMr*** research shows the26-ft trucks were withintheir maintenance schedule,
further explaining even brand new trucksand trailers have problems at times for a variety of reasons,Our records indicatea total of $has been refunded to Ms***' ***, Thecredits should appear on her next credit card statement,Our customers arevery important ro us and we regret to hear of situations that causeproblems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-haul International

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Here is the response that I have sent Mr*** on 5/5/15:Mr***, thank you for your understandingWhen I first ordered the equipment, I called the 1-# I told the lady in the phone that I was going to pickup in Clovis and drop off in AlbuquerqueThen I called back and let them know that I was going to pickup in Artesia, because it was closer to lovington than Clovis and drop off in AlbuquerqueI looked up on your website and it says destination is in AlbuquerqueI will attach a screenshotThen when we got to where our house is, we tried to drop it off in Rio Rancho, but when we got there the gentleman told us that we needed to drop off in Albuquerque or he would have to charge us a wrong drop off feeThen we asked him if we could drop off at any of the places in Albuquerque, and the closest one was closed and he said that if they were closed then we could drop off and leave the keys and contract in the drop box and not get charged extra days. The pickup date was 4/and the drop off was 5/So that's what we didI understand and don't mind about the mileage and paying the overage, but I don't feel that I should have to pay for any extra days or a wrong drop off feeI took all the advise that the other Uhaul reps were giving meThank you, *** ***
Further more, I have NOT received any response from but I did receive a refund in the amount of to my bank account days after it was emptied because of a lack of communication between all Uhaul representatives that I have spoken with With that being said, I am even MORE dissatisfied by not getting any phone call or email response from anyone at Uhaul Corpsince 5/5/(now it's 5/8/15) I will stand by my complaint and never use this company again if this is what they stand by, not wanting to hear what their customers have to say or really hearing their complaints and doing what ever it takes to understand what the problem is I run my own business and if I treated my customers the same way, I would be put out of business very quickly I thank the Revdex.com for all of their support and help in this matter but Uhaul is going down in my book as a company that will leave you high and dry without any response as to why they want to over charge you and not be willing to work with you.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I wasn't told that with purchasing roadside assistance towing wasn't includesThat's part of the main reason's, while peoples buy roadside assistance to prevent extra money out of pocket! If a emergency occurAfter all it's a rental vehicle it should be coveredI've never Heard of a company that don't include roadside assistance without towing .And I wasn't told that if the truck hatch get stuck it was my fault! Uhaul is a scam company!
Regards,
*** *** ***