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August 16, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Hector H***, our GM for our U-Haul at Curtner Ave, followed up on the information Ms*** provided. He informed our office he issued a refund for $back
to her Visa account. The refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

I am submitting pictures which show rust for the marks that I was blamed forDuring the time I had the truck it had not rained in our areaI am submitting pictures which show the RUST marks that I was blamed forDuring the time I had the truck it had not rained in our areaWhen I rented the truck, the representative did not review the truck with me to confirm if any marks were on the truckThe damage was done by U-Haul before the truck was rented to meThe manager told me she would call me so we could review the film together of the time period that I was given the truck so I could prove that he did not walk around the truck with meI was given papers to sign under pretense of the company because the representative only said sign hereThis company needs to be stopped in practicing bad business ethicsYou can also see that the ball on the back of the truck also shows RUST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am currently rejecting the response, because it lacks vital detailsI feel as if there are three sides to a story, and one happened to missing from U-haul's response, the truthI know for a fact that I spoke to a very rude woman by the name of *** ***U-haul should pull all telephone calls that were made that day, including the telephone call she made to the gentleman who worked at the second location we were sent toU-haul has done nothing more than show their lack of integrity by avoiding to take responsibility for their employee's actionsIf Mr*** was present at the time and noticed that we were having such horrendous experience with U-haul, why didn't he intervene and resolve all of our issues? Do you think we would go through filing complaints, speaking to unhelpful employees, and spending time composing e-mails, if our claims were invalidPlease don't insult my intelligence, U-haul has not proven that they value their customers, to the contrary, they have shown nothing but indifference and lack of appreciation for my businessI feel as a full refund is in order
Regards,
*** ***

March 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms***Robert J***, our Area Field Manager for our Northwest Dallas Regional Office, followed up on the information Ms*** provided. He advised our office he made attempts again to reach Ms*** as he did on March 4th but the call goes straight to voice mail stating the Google subscriber is not available, please leave a message. He relayed Ms*** is not answering her phone or returning his calls. The balance due for the rental could not be charged to her credit card, therefore, it was put on a Promissory Note and sent in for collection. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another responseSincerely, Maria P*** Executive Assistant U-Haul International

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

September 1, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Adam S***, our President for our Southwestern Wisconsin and Rockford Regional Office, followed up on the information Ms*** provided. He informed
our office Ms*** was contacted and proper refunds were issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

August 5, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.A refund for the extra rental period was issued back to Ms***’s *** account The refund for $should post on her next credit card statement As we value Ms*** as
a customer, we also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleaners We sell boxes, bubble pack, rope, tape and propane We also sell and install permanent hitches. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

October 5, Revdex.com ID#: U-Haul Ref#: Thank you for your concern for our customer Ms*** Drex J***, our Area Field Manager for our Idaho Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms
*** and discussed her concerns. He explained he issued her a full refund in the amount of $for non-use of the towdolly. The refund should post on her next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

November 22, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customers Mrand Mrs*** ***, a Senior Customer Service Agent, followed up on the information Mrs* *** provided He noted that he attempted to speak to Mror Mrs* *** but was unsuccessful
in reaching them by phone He issued a refund for $back to their Visa account as an adjustment on their U-Haul rental The refund should post on their next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

January 10, Revdex.com ID#: *** U-Haul Ref#: 1***
Thank you for your concern for our customer MrC*** Joe D***, our Area Field Manager for our *** Regional Office, followed up on the information MrC*** provided and sent him the following email in
response: My apologies for the inconvenience, I have reversed all fuel chargesIf you may have any questions or concerns please contact me at ###-###-#### Thank you *** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** and offered his apology for the breakdown and issues
leading up to her filing a complaint with your officeMr*** advised Ms*** he issued her the refund for $as requested back to her *** accountThe refund should post on her next credit card statement
As we value Ms*** as a customer, Mr*** also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

February 22,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for forwarding Mr*** concerns to our office
*** ***, GM for our U-Haul Moving and Storage of Downtown Jacksonville, followed up on the information Mr*** providedHe informed our office he spoke to the credit card
holder and explained he had reversed the charge on her account
Please be advised if a storage account is delinquent and a credit card is listed on the account, we will charge the card in order to re-establish contact with our customer and avoid lien fees and/or an auction of the storage contents
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedIt is awfully frustrating that business can't just take care of their customers the first timeIt sure is a hassle to get them to listen to you sometimesI am glad they are willing to make things right though
Regards,
*** ***

September 16, 2015*** *** ***
*** *** ***Thank you for your concern for our customer *** *** *** our Executive Assistant for our Massachusetts and Vermont Regional Office, followed up on the information *** *** provided She informed our office she contacted ***
*** and advised her of a refund for the $Reservation Guarantee Fee The refund should post on her next *** *** credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

February 2, Revdex.com ID#: *** U-Haul Ref#: Thank you for your concern for our customer Ms*** Jamie L**, our President for our Northern Chicago Regional Office, followed up on the information Ms*** provided. He informed our office there is no sign of
forced entry to Ms***’s storage unit. No one has access to her unit except her. Our store personnel allowed her to put on a second lock. She has a sealed unit with no entry point besides the door, which has a disc lock and Ms*** is in possession of the only key to the lock. MrL** relayed they found no validity in her claim. He also explained, as for the harassment, he spoke to all the employees to be sure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

September 12, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Ms***. We always welcome and value customer feedbackIt allows us to realize what programs are working and what areas need attentionKatie S***, our Executive Assistant for our Connecticut Regional Office, assured our office the information Ms*** provided would be address with all involved to ensure proper procedures are being followed locally and ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul International

August 26, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, a Senior Customer Service Agent, followed up on the information Mr*** provided When he contacted Mr***, Mr*** first stated he had no affiliation
with *** *** Mr*** began to explain what was noted in the A-Alert file, which implied he was affiliated with Ms*** Mr*** relayed he had no idea she was taking the U-Haul truck to California and he should not be liable for her actions As Mr*** continued to ask him questions, Mr*** admitted he did in fact know her Mr*** explained how he was now linked to Ms*** due to the information he provided at the time of rental and he can no ***er rent from U-Haul until the debt is paid in full Mr*** disconnected the call before Mr*** could advise him how our E-Alert program works.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

April 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Virginia V*** our Executive Assistant for our Van Nuys/San Luis Obispo Regional Office, followed up on the information Ms*** provided. She
informed our office our GM of our U-Haul Center contacted Ms*** and advised her of a refund in the amount of $back to her *** account. The refund should post on her next credit card statement. Ms*** was also scheduled to have the hitch removed next week Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

October 26, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer *** *** Randall D***, our GM for our U-Haul Moving and Storage at Ashley Rd., reviewed *** ***’s recent comments. He informed our office he left a message for *** *** explaining he issued a refund for the late fee in the amount of $back to her Visa account. He also left his call back number in case she had further questions. The refund should post on her next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International