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I no longer have the *** used to reserve the uhaul so if you are going to refund me, it needs to be via check in postal mailI think it is disgusting that you offer 1/of what I wasted not to mention the HOURS I spent with your unprofessional customer service agents

September 13, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***.Heidi G***, a Senior Customer Service Agent, requested a bank statement from Mr*** to verify the duplicate chargeOur records indicate a released holdIf the issue still needs to be addressed, Mr*** can send his bank statement showing a duplicate charge to *** with his CAF Ref# *** We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

February 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr*** Elena H***, our Executive Assistant for our San Francisco Regional Office, reviewed Mr***’s recent comments and advised our office she issued him the $VIP Certificate on February 16th by email. The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

January 28, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.James B***, our President for our East Bay Regional Office, reviewed Ms***’s recent comments In an effort to bring closure, MrB*** advised our office he would have the fee for the service provider refunded to Ms*** in the interest of customer good faith.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International

September 16, 2015*** *** ***
*** *** ***Thank you for your concern for our customer *** *** *** our Executive Assistant for our Massachusetts and Vermont Regional Office, followed up on the information *** *** provided She informed our office she contacted ***
*** and advised her of a refund for the $Reservation Guarantee Fee The refund should post on her next *** *** credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

December 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer *** *** Zakery H***, our GM for our U-Haul Moving and Storage of Albany, reviewed Mr***’s recent comments and informed our office a refund for $has been issued back to the *** credit card acco*** listed on the rental contract. The refund should post on his next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

October 26, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer *** *** Randall D***, our GM for our U-Haul Moving and Storage at Ashley Rd., reviewed *** ***’s recent comments. He informed our office he left a message for *** *** explaining he issued a refund for the late fee in the amount of $back to her Visa account. He also left his call back number in case she had further questions. The refund should post on her next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

October 27, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for forwarding Ms***’s recent comments to our office.*** ***, a Customer Service Manager, spoke to Ms*** and explained our E-Alert policy and why she cannot be removed Her current boyfriend was marked as a dangerous individual and because Ms*** provided information that was a match on what we already had on her friend, this linked her to his E-Alert file Ms*** provided Ms*** with her contact information if she had other concerns or needed further help.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

October 24,
Revdex.com ID# ***
U-Haul Ref# ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** providedShe informed our office she issued a refund for $
back to Ms***’s Visa account as an adjustment on her rentalThe refund should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

August 5, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.A refund for the extra rental period was issued back to Ms***’s *** account The refund for $should post on her next credit card statement As we value Ms*** as
a customer, we also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleaners We sell boxes, bubble pack, rope, tape and propane We also sell and install permanent hitches. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

January 10, Revdex.com ID#: *** U-Haul Ref#: 1***
Thank you for your concern for our customer MrC*** Joe D***, our Area Field Manager for our *** Regional Office, followed up on the information MrC*** provided and sent him the following email in
response: My apologies for the inconvenience, I have reversed all fuel chargesIf you may have any questions or concerns please contact me at ###-###-#### Thank you *** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

August 26, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, a Senior Customer Service Agent, followed up on the information Mr*** provided When he contacted Mr***, Mr*** first stated he had no affiliation
with *** *** Mr*** began to explain what was noted in the A-Alert file, which implied he was affiliated with Ms*** Mr*** relayed he had no idea she was taking the U-Haul truck to California and he should not be liable for her actions As Mr*** continued to ask him questions, Mr*** admitted he did in fact know her Mr*** explained how he was now linked to Ms*** due to the information he provided at the time of rental and he can no ***er rent from U-Haul until the debt is paid in full Mr*** disconnected the call before Mr*** could advise him how our E-Alert program works.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

January 5,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our President for our Central Indiana Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** and addressed
her concernsHe explained he was unable to verify the information she relayed and that a refund would not be issuedWe had provided Ms*** what she had requested
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

November 22, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customers Mrand Mrs*** ***, a Senior Customer Service Agent, followed up on the information Mrs* *** provided He noted that he attempted to speak to Mror Mrs* *** but was unsuccessful
in reaching them by phone He issued a refund for $back to their Visa account as an adjustment on their U-Haul rental The refund should post on their next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

Dear Sir or Ms,I am rejecting this response because I am waiting for Uhual to come forward with a resolution to the problems that were described in detail, during our previous communication, about my rentalI have heard no further updates regarding any kind of resolution, compensation, and refund for the losses acquired during this rental process.Thank you in advance.Respectfully,* *** * ** ***

Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** and offered his apology for the breakdown and issues
leading up to her filing a complaint with your officeMr*** advised Ms*** he issued her the refund for $as requested back to her *** accountThe refund should post on her next credit card statement
As we value Ms*** as a customer, Mr*** also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

September 12, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Ms***. We always welcome and value customer feedbackIt allows us to realize what programs are working and what areas need attentionKatie S***, our Executive Assistant for our Connecticut Regional Office, assured our office the information Ms*** provided would be address with all involved to ensure proper procedures are being followed locally and ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul International

February 2, Revdex.com ID#: *** U-Haul Ref#: Thank you for your concern for our customer Ms*** Jamie L**, our President for our Northern Chicago Regional Office, followed up on the information Ms*** provided. He informed our office there is no sign of
forced entry to Ms***’s storage unit. No one has access to her unit except her. Our store personnel allowed her to put on a second lock. She has a sealed unit with no entry point besides the door, which has a disc lock and Ms*** is in possession of the only key to the lock. MrL** relayed they found no validity in her claim. He also explained, as for the harassment, he spoke to all the employees to be sure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

October 5, Revdex.com ID#: U-Haul Ref#: Thank you for your concern for our customer Ms*** Drex J***, our Area Field Manager for our Idaho Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms
*** and discussed her concerns. He explained he issued her a full refund in the amount of $for non-use of the towdolly. The refund should post on her next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Collin C***